3,751 Customer Reviews over 376 pages
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- Location
- Wiltshire
- Reviewing
- Plusnet
- Date
- 2015-01-02
- Comments
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Shocking! After being promised a technician would arrive to install a line on New Years eve and my self and my fiancée taking the day off and staying in until 1900 no one turned up, quelle surprise. This was after waiting weeks for someone to come out. They now say I will have to wait weeks again. Obviously I cancelled my order as no more time can be taken off work. They even admitted this is a common occurrence as there systems lose orders. Getting a bit fed up with the customer being seen as a figure of fun.
- Location
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- Location
- wirral
- Reviewing
- Plusnet
- Date
- 2014-12-30
- Comments
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Moved from BT to plusnet because of the poor service offered by their Indian call centre. I asked BT to negotiate a new contract 1 month before the contract expired. Rudely told No!!! When I terminated they asked Why Why...and was called many times. BT were told to release at 3am so as not to cause a disruption. BT decided to disconnect 24 hours early....
currently we have no line, as a fault has appeared on BT cable that we all pay the 16 GBP for.
plusnet claim to be powerless and BT will not take my calls.
the line is important as my father's emergecy responce is connected to the telephone line. But neithrr BT or Plusnet are proactive on the matter.
No phone so far for 3 days......
as for broad band BT had stole many years money off me as they charged for fibre optic, I am in the sticks on copper cables. Local box is active since 3 months. But Plusnet blames BT... etc
- Location
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- Location
- Lincolnshire
- Reviewing
- Plusnet
- Date
- 2014-12-30
- Comments
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They are the worst example of 'big brother companies' that actually don't listen to anything you say, that is if you are lucky enough to speak with anyone!
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2014-12-29
- Comments
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Absolutely disgusted with customer service plusnet have been over charging me I have been waiting for a call back from them to resolve situation since 10th December, staff do not have a clue what there doing, strongly recommend not to use plusnet, service is non existence, don't answer your complaints or queries, they are unbelievable and website login page is rubbish. To top it all they don't listen to you they think there right about everything when actually don't know what they are doing and we have spent 6 hours trying to get in contact with them to no gain. My advice don't use plusnet. The star above will not come off I give them no stars at all.
- Location
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- Location
- burton on trent
- Reviewing
- Plusnet
- Date
- 2014-12-28
- Comments
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Don't bother, I've never dealt with such a poor company. The customer service is shocking. I cancelled sky in hope of getting cheap fibre from a customer supported company.. I was so wrong. Order placed almost a month ago and still nothing. I'be been told, if I don't cancel tomorrow they will charge me £210 ..... considering I've not received anything from them ..... I'd say that is pretty steep. I will never deal with them again ... I wish I had seen the reviews here before even bothering.
- Location
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- Location
- Worcester
- Reviewing
- Plusnet
- Date
- 2014-12-26
- Comments
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8 months of the worst internet ever if they can fix on the phone after waiting 30 minutes to get answered they will try but anything over & above this you are on your own
About to try another provider hope they Are not all as bad
- Location
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- Location
- Stockport
- Reviewing
- Plusnet
- Date
- 2014-12-23
- Comments
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I don't usually write reviews however plusnet have been so utterly poor in every possible way I feel compelled to advise everyone to stay away from this provider. The number of problems I have is simply too long to publish.
- Location
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- Location
- SE17
- Reviewing
- Plusnet
- Date
- 2014-12-22
- Comments
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I have been with Plusnet for a year now. In that year the internet connection has been down daily for varying perids of time. For the past two months it has been constantly. I have had 5 engineers visit and none of them have fixed the problem. They saty for 20 minutes and they say there is a problem and they need to send someone else and then leave. I phone plusnet and they balme BT. I have been on this merry go round for two months now and none of them seem to want to solve the problem. Don't use. Use a more established company and don't bother with these cowbys.
- Location
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- Location
- East London
- Reviewing
- Plusnet
- Date
- 2014-12-19
- Comments
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Over the years I have used Virgin, AOL and EE but none have given me the appalling service I have received from PlusNet. I was with them for a year with standard broadband which was OK and then made the mistake of switching to fibre broadband. Since then my connection on wifi has been slow and erratic; I have lost connection whilst writing emails, shopping online, and watching iplayer. And PlusNet's response? I have been told that it was BT's fault and I should complain to them (I don't have a contract with BT), then I was told that wifi connection can be poor with fibre so I should use a cable (later denied)and last week I was told to go into the router and try all 13 internet channels until I find one that is satisfactory. This is PlusNet's 'award winning service.' My advice - don't go anywhere near then.
- Location
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- Location
- bham
- Reviewing
- Plusnet
- Date
- 2014-12-19
- Comments
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Unable to comment on broadband speed and reliability, because the company have not been able to send me my modem yet - 2 weeks after ordering, and them telling me on the phone that modem will arrive 'over the coming days'. Dealt with a dreadful salesperson on the phone, who spoke faster than one can understand. Tried ringing today regarding the modem - 30 minute waiting time. Emailed cust service - email bounced back as they don't accept them. Not impressed so far.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.