Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1943 customer ratings since 2021-07-02 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 90 pages

  • Reviewer
    Location
    Brigg
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Absolutely Anything BUT Garenteed Speeds I Am Currently Playing For The 60mbps Pack And Im Receiving 1/6 Of That Speed I Should Be Garenteed Absolutely Shocking How Bad You Get Scammed Nowadays Horrible Speeds
  • Reviewer
    Location
    Scunthorpe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service been using it for 1 and a half years, had too many issues that aren’t even countable. Everytime i ring nothing is taken seriously, a new old router is sent out and doesn’t work and all, have the wiring re done, an engineer came out and said they’d given us the wrong router and it never works, no wifi ever, would never recommend this service to absolutely anyone it’s terrible, can’t watch anything on tv because the wifi is never actually working.
  • Reviewer
    Location
    South west
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Advertised online on the sign up page that you get a reward when signing up then refused to honour it. Nowhere in the T&C did it say you had to sign up over the phone. Terrible false advertising and speeds aren't great either.
  • Reviewer
    Location
    Bristol
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been a customer for 5 months now. Lot of distortion in VOIP services specially. Having issues with 2.5G and 5G integrated services in broadband, been advised to manually selecting the channels by going to admin window every now and then. Now I realise haven't been able to use my claimed rewards, which turned out to be a no simple process. Trying to activate the card but missed the deadline as stuck with Covid and isolating with the family. I have asked the customer services what could be done as I have missed the timeline for activation and surprisingly there is NO way you can get it back so lost another £50+ to plusnet. Now they have raised the monthly charges in first 5 months of 18 month contract. Still having the technical issues and not even getting the rewards which I have asked and explained missed due to medical emergency. The solution they have made is disabled the 5G line, which obviously impacting the speed. ZERO help so far and ZERO improvement on my complaints. STAY AWAY!!
  • Reviewer
    Location
    North Yorks
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was overcharged by £70 by Plus Net almost 18 months ago, nothing seems to get them to cough up despite their flu agreement that they overcharged us and that we should be refunded. Absolutely sick of this company. if we haven't been refunded by the time the contract is due for renewal, we won't renew. To be avoided.
  • Reviewer
    Location
    Devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Good customer service and good initial deal. We live in a 2 bed flat and the wifi doesn't reach our master bedroom which has been frustrating. Able to stream fine in living/dining near router. Now moving and have been offered slower speeds for higher price with no wiggle room. Easy decision to change to Virgin with a good deal and faster speeds.
  • Reviewer
    Location
    Leigh-on-Sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plus net has cost me a fortune lately. Terrible WiFi for months, cant work from home, can’t watch iplayer etc or search google without dropping out all the time.
    Engineer said nothing wrong with broadband, need new hub.
    Plus net said it’s my devices causing the problem & nothing wrong with hub.
    Had to pay plus net to leave their contract early now & joined BT. Funny how everything is perfect now I’ve got a new hub. Grrrrrrrrrr
    Plus net- just don’t do it. What would a new hub have cost them? Now lost my custom & definitely lost my respect
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would not recommend - the router’s power cable stopped working suddenly on DAY 1!!!!
  • Reviewer
    Location
    N. Ireland
    Reviewing
    Plusnet
    Date
    Comments
    I have had Plusnet since January and am extremely disappointed with this broadband. I have difficulty contacting this company to try and get the problem sorted. I thought talk talk was bad but Plusnet is completely awful.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t do mistake and dont join them because of the price.
    I been with them and I swear it was disconnecting every 5 minutes. Horrible system.
    Also I left them last month but they charged me double because of the mistake they made that my contract would finish earlier, they have to refund me £25 but rubbish customer service didn’t solve the issue.
    Save your money and dont join them and save your money and time
  • Reviewer
    Location
    SW1V 2EX
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgraceful customer service. Moved house and then had to deal with total incompetence. Don't go near these cowboys.
  • Reviewer
    Location
    Galashiels
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just a small problem with an amnesiac third party router. Kyle was great - just talked me through the process and made sure I had all the necessary details for a quick fix. Excellent - previous service issue was solved promptly and politely too.
  • Reviewer
    Location
    Sedgley
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst decision ever made, Broadband speeds are diabolical, and randomly drops out it might as well be dial up. Customer service is a joke they obviously employ idiots who can’t use their initiative. I will be taking my disgust to the ombudsman as they are not providing what was promised, and haven’t rectified the problem. I suggest others do the same.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Reased my bill twice in three months never got a 50 pounds girt card totally rubbish service especially customer services would not recommend to my worst enemy!!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only I could give them a 0 review. We are a pharmacy and we should have had Plusnet move our line over on the 27th Aug, but to date 9th Sept still no phone line or broadband. The move was supposed to be from old provider to them and supposedly a simple switch. To date they have not sent out an engineer after promising us on 3 occasions and all they seem to do is continue to make false promises. We have had one of our housebound patients go into hospital as he was not able to get through to us in order to have his medication delivered. Absolutely diabolical company, worst provided I have ever dealt with. You can even talk to the managers all they say is they will only tell you the same as what we tell you !!
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Recently had to leave plusnet through moving home. They were all nice nicey until I'd left. Then the threats came. Contacted customer service average answer 25 minutes about them charging me £162 for an exit fee. It's our mistake don't worry. But yet the threat as been escalated to a debt agency. Absolutely diabolical service. Don't go near.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible mistake changing to Plusnet. From day one had issues connecting to internet:
    1)Buffering
    2)Loss of sound when watching films on Netflix or Prime
    3) frozen screen
    4) unresponsive computers
    5) upstairs always and even sometimes downstairs sat right next to router end up using mobile data to watch something
    6) constantly router goes off
    7) speeds drop

    They say it's because they provide budget routers which need us to buy our own booster...never told us that when they tied us into the dam contract! They say they just provide the connection but are not responsible for what happens to it in the house.
    Never had problems with Sky..sadly changed to save some money..big regret. Can't wait for the contract to end.
  • Reviewer
    Location
    Exeter
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve been with Plusnet for six years and am really happy with them as my broadband provider. My internet works perfectly most of the time, the few times I’ve had issues they have sorted them out really quickly. They are easy to get hold of on the phone (don’t have to wait too long in the queue), the customer service is excellent - they are friendly, helpful and quick to find a solution. I just upgraded from standard to Fibre broadband with Plusnet and it went without a hitch - had an issue setting up the new router but they answered my call within minutes and provided a solution immediately, now I have superfast internet. Really happy with Plusnet, so glad I decided to renew with them.
  • Reviewer
    Location
    Northwich
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I suspect many of the recent 1 star are fakes, someone trying to reduce plus net rating. I have no problems with plus net, other than being put in a queue for customer support. Speed is good, never drops below 70Mb/s. Very few drop outs (I can't remember one since BT (or whatever they are called now) fixed a fault on the line about 3 years ago. I have been with pmus net for at least 15 years and can not see me changing ant time soon.
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet provider I ever met!
    Most of the day doesn't have any internet speed!
    If you call them the answer is there is no problem, everything is fine!
    It will be a very long 18 months for me.
    I won't recommend them to any one. Avoid plusnet!!!
  • Reviewer
    Location
    Gateshead
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst internet company you could get. The speeds are unbearably low, customer service horrible, and in case you want to leave their iron grip, you get slapped with a high cancellation fee. 0/5
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst experience ever regarding broadband and then speaking to their technical team to fix the problems. The staff basically told me to be quiet, stop complaining, and to stop calling. I was screamed at, spoken to in a rude and condescending manner, insulted. I regret joining plusnet and its been hell every week for 9 months since I joined. The broadband is weak, it drops constantly and this is after 5 engineer visits and 3 routers. I give up.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet provider ever! I have had countless problems with Plusnet. We have booked for the 4th or 5th engineer to come out and 'fix' the problem. The first 3 engineers made the internet even worse. We've had to buy an internet booster to try and make it better ourselves. I would not recommend them please save your money and find a company that actually can provide an internet connection.
  • Reviewer
    Location
    Brechin
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst ever went to take out SIM only no credit check them they tell me they do credit check and don't tell any one wanted over2 week had to call customer service berry nasty people and no sorry or anything and have to. Wait a nother 21 days for a full refund worst service provider ever
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with plusnet for a couple of years, stuck in a contract. Honestly the worst WiFi provider I have ever experienced. The WiFi speed is atrocious, keeps cutting out and not working. Even when you call customer service you end up talking to some robot, and when you finally talk to a human being they just check their end and say oh well it’s working, even though it’s not. AVOID THIS WIFI PROVIDER.
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst mobile and broadband service I have encountered in last 10 years! Staff are incompetent and in cases actually lie! Made manager listen to call and confirmed this despite initially trying to excuse it. Routers are substandard and was offered £60 to buy my own after the 3rd replacement!!! Avoid this company at all costs
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I join them over a year a go and I have had slow speed and not working they have gift systems that if you go back with them they give you £50 I did get mine plant as so and don't join them
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So pleased to have left Plusnet. Had to put up with a noisy/whistling router for 18 months and broadband that kept dropping out numerous times a day. Approaching the end of contract, I received so many emails from Plusnet, each giving conflicting information. I called to give notice and how strange - suddenly my landline wouldn't receive incoming calls and Broadband connection was even worse! Since moving to new provider a few weeks ago - phone works fine, broadband never drops out and we have a lovely, quiet router.
  • Reviewer
    Location
    Blackburn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    very poor service, slow, and unreliable, Customer Service is None existent,
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left BT to go over to Plusnet. Its been rubbish from the day this was installed. Ive had more problems than Ive ever had with any broadband provider. One my Broadband day it dropped out 25 time. And, they told me this when id phoned up to complain. They said leave it a couple of days. Then called back and said its settled down now. Rubbish it cuts out everyday especially at night. terrible supplier and hate been stuck with them for another year.
  • Reviewer
    Location
    North West
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I have to restart my router at least once a week, and I was charged to move house, something I've never experienced before with an ISP.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband very slow, router is pathetic, customer service even worse, wished I had read the reviews before hand, what ever you do please keep away from these cowboys!!
  • Reviewer
    Location
    Pontypo
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Left Talktalk to join these worst mistake of my life no Internet for over a week and all they do is blame openreach. Stay well clear even talktalk was better than these and their service was ****.
  • Reviewer
    Location
    Westminster, London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible broadband provider. Let's start with how they delay setting up my service by 18 (!) days. During the service period, the speed was terrible, dropping off significantly at times. If 3 people were using the internet at the same time, that would pretty much stall everything. Yesterday my contract ended and today a bill was still generated! I have just discussed it with a customer support rep and he suggested that either I pay it and they will refund it, or cancel my direct debit. Why wasn't it done properly on their end?! Are they hoping that some people will just not notice that payments keep going through? This is just an extremely poor focus on customers all around. I will never use PlusNet again.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined Plusnet standard broadband from Now Broadband previously. I dont have fibre in my area. Broadband was working fine with Now,but Plusnet was a disaster from day 1. We all worked from home as it was lockdown and Now Broadband was fine. So why did Plusnet fail me, we had problems everyday of the week. Always losing WiFi and getting shouted at by kids. Plusnet tried doing things their end, but then just said its my problem as they're showing fine from their side. But I know that was rubbish as other suppliers never gave me issues at all. After all I was using the same phoneline, just different useless Plusnet router. Having given up now I've moved to Virgin, I've still got 9 months left of my 18 month contract but il pay to get away from these clowns. Seriously it should be easier to get away from a disaster service like Plusnet. Maybe award winning but what about those of us they can't send a decent supply to?? Surely they should do more or let us go without penalites?? I'm cancelling my sim with them just because I'm so angry at paying £89 early exit fee to leave them. Good riddance Trashnet. Would give zero stars if I could
  • Reviewer
    Location
    Grays
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unable to deliver the speed they claim to be able to deliver, broadband hub unable to send wifi signal through an open room so I have to keep my computer wired to an extender, customer service unable to pick up a phone in 1h time, 4 engineers could not fix a minor cabling problem, they increased my monthly charge from £30 to £43.00 without contacting me. In order to cancel the contract they wanted to charge me approximately £300.

    overall if it would be possible ill rate it as -5 stars not recommended at all. My worst decision ever on choosing this broadband supplier.
  • Reviewer
    Location
    Cumbria
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Joined up online 4.8.21, payment of £23.95 taken on sign up. Email from Plusnet 5.8.21 could not find a working line at my property, despite me already having broadband, but they had found a spare line that they could install for £49.99! I both emailed and telephoned Plusnet who at no time offered any explanation for the no line story. The order was cancelled but it has taken a further two phone calls to be informed that my refund of £23.95 was made on 12.8.21 although I am yet to receive it. A totally dishonest company who I would avoid at all costs!
  • Reviewer
    Location
    GLASGOW
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I joined plusnet in March 2019 after being with Sky for 16 plus years,and it's the best decision I have ever made,reliable,good price,and my broadband has never missed a beat.
    The only downside I have is the plusnet hub one router is not the best,so I upgraded to a bt router and the rest is history,once you pair it with BT it works perfectly,would highly recommend plusnet if my experience is anything to go by.
  • Reviewer
    Location
    Boston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Internet went down. Called helpline phone answered after one ring, engineer visited next day, was kind and courteous explained everything. He did a temporary fix as the wire coming out the ground was too short to fix. Three days later another engineer came, dug up the path replaced the wire under ground and returned path to normal. Outstanding service I will recommend this company to all.
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Went to plusnet from bt as I needed to save money and all the awards they supposed to have, worst mistake ever, the wifi is terrible, the speed is a good 10-15mbps slower which is a lot when all we can get where i live is 56mbps max, it cuts out all the time and the range it covers is alot less as well. I'm amazed that my WiFi is the same line and everything, basically the same company yet comparatively you are worlds apart. The online chat was disabled which I thought was odd as during covid I would have thought it was a better option for contacting there home workers, I tried calling numerous times but gave up after, 30 to 45 minutes of waiting on hold.
    I looked again today and the online chat is working, YAY, but wait, every option on there just comes back with a bot saying call us on customer services number and then it abruptly closes the chat, this is all except the sales line oh they talk to you, they want your money! Are you paying for these awards??? The only other company I have needed to contact a couple of times recently was sky and they manage to answer you during covid so not an excuse. Overall won't be staying with plusnet

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.