Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    4.3 stars
  • Customer Service
    4.4 stars
  • Speed
    4.1 stars
  • Reliability
    4.3 stars

Based on 798 customer ratings since 2023-07-21 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,755 Customer Reviews over 94 pages

  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet gives you a 0.1 uploads speed and 0.2 download speed constantly, I've been unable to get good quality meetings with clients from home due to poor internet and when I try play video games, I'm constantly being lagged out. Overall, the are ****
  • Reviewer
    Location
    essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    £75 reward voucher offer is just a scam.

    Lots of complaints on the forums people not receiving this.

    I have spent ages trying to get through to the non existent "award winning customer support" that doesn't actual answer the phone and is not contactable through email.

    The voucher never arrives.

    then price displayed is therefore false and attracts customers under false marketing.

    better deals and support elsewhere.
    Horrible experience, avoid.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined PlusNet 10days ago for delivery Aug 16. 2 days later received email, delivery is delayed - no dates given, 5 days later another email delivery delayed - no dates. We lose our old provider Aug15, so I logged into my PlusNet account, no details shown on delivery. I emailed them and no reply, so phoned 9.30am, after 1 hour still no answer, phoned later in day still no answer. This is the worst customer service I have come across. Emailed them to cancel and received email this mailbox is not monitored - PlusNet say they have the best customer service, it's a joke. Be wary of joining PlusNet. Highly unrecommended provider
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service. Appointments not met, staff not interested. Avoid
  • Reviewer
    Location
    SOLIHULL
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disappointed with speed tests of between 6 - 9Mbps download and 0.44Mb upload. Now paying over £40 out of contract. Pus net said they could not increase unless I refresh my contract.
  • Reviewer
    Location
    Haddington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I still don't have broadband three days after it was due to be installed. Apparently there is a simple fix needed to be done by Openreach but Plusnet can't say when it'll happen, although both are owned by the same company. Now being told it could be days or even weeks. Very poor comms, not informed of updates, daily changing of story, no way to escalate the issue. Extremely disappointed.
    Do not trust Plusnet when they say they can provide you broadband, they really haven't a clue.
  • Reviewer
    Location
    Rowley Regis
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Signed up for a service at £25 which was then increased right away by almost 20%, due to inflation apparently. They currently advertise on their website at £24 for the same package so inflation isn't obviously effecting new sign up customers (or maybe the advertise that and then increase it right away for "inflation"?). Seems a very shady practise for a company that prides itself on customer service. As soon as my contract ends I will be cancelling and trying another service.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      1 star
    Comments
    Customer Service is non existent, was put on hold for 30 minutes before I hung up in frustration.
  • Reviewer
    Location
    Boston Lincolnshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In all my living years I have never ever had to endure such appalling customer service as I have received over this last week or so, I have been lied to frequently, made promises that have not been met, fobbed off , I requested to speak to a manager to discuss my issue and was told none where available and they require 72hrs notice to respond…. Still waiting!!… thank you plusnet you should be proud of yourselves…. Not… please don’t use this shambolic company
  • Reviewer
    Location
    Boston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want to be lied to, if you want exceptionally bad customer service, if you to be fobbed of, if you a company that a manager will not make contact with you , if you want no phone and no internet then Plusnet is the company for you
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service. No internet for two weeks. They had to send out two engineers (separate visits) that eventually fixed the problem.

    I WFH, so made the decision to move to Sky during the two weeks without interne. They then gave me a £250 cancelation fee despite it being 100% their problem.

    Not worth going with the cheapest option as I've learned the hard way.

    Customer service appalling too.
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No service for the first 5 weeks because of "local" issues. steady service for the next 12 months. Then changed my email address and descended into administrative hell! These people are beyond belief. Avoid at all costs, they are GDPR numpties!
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No service for the first 5 weeks because of "local" issues. steady service for the next 12 months. Then changed my email address and descended into administrative hell! These people are beyond belief. Avoid at all costs, they are GDPR numpties!
  • Reviewer
    Location
    Newark
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed to Plusnet in April this year after many years with talk talk. So far no complaints at all . Broadband is reliable with constant speed as advertised unlike my previous provider. Customer services so easy to contact and no waiting times and a pleasure to deal with as any issues sorted straight away. Thanks
  • Reviewer
    Location
    Stroud
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The signal doesn't arrive to the other side of the house. I keep being told thick wall break the signal etc...to the point I have to buy an extension for WiFi

    With a new provider I don't need to use the extention. signal arrives to all part of the house so it confirms isn't a good broadband overall and nothing can be done from their it
  • Reviewer
    Location
    Shropshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Do not use Plusnet! They are absolute liars, they do not get back to you when they promise to do so, they take over 20 mins to get through to on the phone every time and sometimes a lot longer. I’ve had to wait 25 days to get connected to broadband after my move. And no mobile signal in my area unless in the garden. Do yourself a favour and go with BT! I certainly will as soon as my contract is up. I don’t want to give this bunch of cowboys another £ more!
  • Reviewer
    Location
    Yate
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    While plusnet has good reviews, they are yet to offer FTTP. If you have FTTP like I do (no copper anymore) then you will need try someone else.(which is strange since they are part of BT and BT clearly offer the same). Sales said sometime in 2022 but could not tell me when.
    PS It would be good if this sites like this modernised to include FTTP and broadband only deals.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Comments
    These reviews are too kind. Plusnet are 100% a scam company. They are very clever not useless like they portray. They break your internet then make you pay. They never refund for the time it was broken. They will steal your money, over charge you or trick you into late payment charges. They restrict your internet without you knowing in very suspicious ways, eg. I could only watch you tube. But at the same time i diddnt have enough internet to do a speed check? Right now im trying to cancel my account. I have no contract with them, but they tell me it will take 14 days to cancel. They want to get past another payment date so they can take money. When i argue about the 14 days they tell me its in my contract! I DONT HAVE A CONTRACT. Stay away these guys are the source of mental illness.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speed is very low even with fiber = 1Mb/s upload and 10 Mb/s download.
    The company cut my contract because my neighbour asked for internet and openreach + plusnet just took my line. They offer me to start from scratch, pay fees upfront to open a new line etc. Just a joke. Cheap but be aware.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a bunch of Cowboys. Horrible service and horrible people. I cancelled within 14 days and now I'm getting threatening emails about debt collection agencies if I don't pay circa £250.........
  • Reviewer
    Location
    Uk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use as it is so slow its beyond a joke. The routers stop working and reset but send it to an email you dont have to log in. No customer service at the weekends and very upset children in my house. I'm going to have to find a new provider who can start asap
  • Reviewer
    Location
    Telford
    Reviewing
    Plusnet
    Date
    Comments
    Just taken contract, brilliant customer service. Hitch with our lives date
    Spoke to customer consultant, no waiting for half an hour for them to answer the phone, great support, problem fixed , and a call back. Would certainly recommend
  • Reviewer
    Location
    Teeside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't bother.
    They will make promises they don't keep. Then when u complain all you get is argumentative staff and don't get your complaint resolved. Customer service at its worst
  • Reviewer
    Location
    Newark
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Usually plus net are helpful however the reliability of the service really isn’t great at all - constantly dropping out despite being on fibre!
    Honestly going to hunt for a more realisable provider I think
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    literally don’t waste your time like no offence but it took a bloody week to set up, had to change all our dns settings because plus-net wants to be quirky and difficult and now i can’t watch a video without it loading every 2 minutes. absolutely obnoxious. not satisfied.
  • Reviewer
    Location
    Watermillock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Reported a problem. Advised line fault was identified. Advised of fix date and to instructed to remain in on this date. No further communication and problem still exists. Speed of .73mbs which was previously 10mbs. Maybe not their fault, and maybe down to Openreach, but I will move asap to a few company that provides feedback and updates. I guess you get what you pay for!
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can’t stand it I signed up to broadband and mobile Both a let down internet keeps cutting out and continually needs turning off and on to work again and as for phone 3G and even that cuts out will be switching both as soon as possible warning to others please use someone else
  • Reviewer
    Location
    POLEGATE
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The worst Broadband company i
    have ever had dealing with in my life time if anybody has sense stay away from them bad service all round. No English-speaking operators to deal with your problems.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost at the end of my 18 month contract- thankfully!

    WiFi started dropping out after a few months - had to reboot router to get it going again. Some devices just wouldn’t work or would work intermittently. In the end I found a thread on their community forum with literally 1000’s of comments on it that had the exact symptoms of the internet service I was receiving - turns out the router is known to be defective! I did manage to get a firmware update pushed to the router that made it more stable but I do still have drop outs of the 5gHz occasionally. I will definitely be changing provider.
  • Reviewer
    Location
    Manchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't even rate them one star the lack of communication is beyond the worst I've ever come across, my daughter at the age of 7 could do a better job, billing dates was never changed when I asked for 5 months but was reassured over the phone the billing dates had been changed, I was billed for late payments due to this at the rate of almost 8pound on top of my bill that they had put up to 30 pound a month for Internet that was never working always cutting off,Plusnet breached the contract on several occasions cutting my services off before the 14days of a late payment,plusnet are a money scamming Internet provider that doesn't give you the service that you should be getting, I was paying for fast fiber and had nothing but issues for months on end, the staff tell you what you want to hear over the phone then don't follow though with what's said, on several occasions I've had the phone put down on me. I am highly disappointed, my account was supposed to be credited due to all the complications but never was. Worst providers I've ever been with I also had to make a upfront payment to join. I HAVE NOW JOINED TALK TALK WHOS STAFF HAVE been trained up well in dealing with customer service and join for fast fiber at an brilliant rate that stick to the contract agreement
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up for plusnet broadband in October 2020.
    Still no connection 22.12.2020. Suzana Salihu rang me on 24.12.2020 and confirmed that I would be connected by midnight the latest. That didn’t happen. She cancelled my existing broadband. That is all. I was left without connection over Christmas. I was not able to keep in touch with family abroad. Suzana Salihu was not even able to understand why I made a complaint, after all she allowed me to have phone line. I was given £60 goodwill gesture. Hope she got a bonus.
  • Reviewer
    Location
    Cannock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As a long serving Plusnet customer. I am suffering rolling service black outs every night at an ever increasing rate. After months of this Plusnet customer service did not want to know. I filed a complaint and I got a copy and paste scripted automated reply.

    I wrote to the CEO of the company who did not reply but passed me onto another drone who has been worse than useless and continues to play games as to get me to go away, live with it or give up.

    They are simply playing a game of attrition with me.

    My internet speed is ever decreasing. I had an issue with there speed a few years back it was running as low as 1mb at key times of the day.

    Due to these rolling blackouts I cannot take the risk of working from home and have to commute long distances just so I can perform my job.Costing me a lot more money.

    After years of dealing with Plusnet you learn to live with inferior service and low expectations.

    Over the years they have been rude, unhelpful and uncaring. The last time I was having rolling blackouts they would not do anything because they had a rate of something like 20 per month and I had 19.

    My whole Plusnet experience has been a dog fight. Ever increasing prices and decreasing service.

    You will not get any help from them. They hide behind there bureaucratic, cold, robotic anti people processes

    After having many internet service providers I've got to say Plusnet is by far the worst
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    18 months in and finally now able to rid my house of PlusNet - Terrible speeds, unusable for much of the day is more than one device is in use. Terrible customer service, no interest, empathy or resolution. This company claims to be all about it's customers but that couldn't be further from the truth in my experience.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Customer service hung up on me when I telephoned to cancel my contract.
    I am cancelling because the Billing is very difficult to understand. If it is wrong they apply monthly credits as they are unable to adjust the cost to the agreed rate.
    They apply annual incremental increases every March so one needs to be aware of that whatever is agreed.

    They refuse to put a deal in writing by email, wanting you to sign up based on information given on the telephone.
  • Reviewer
    Location
    Crewe cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Boy am I glad to get away from Vodafone,signed up with plusnet brill speeds,they had my broadband up and running asoon as my contract ended with Vodafone on the same day,I'm happy with everything and customer service were great,thankyou plusnet for a broadband that works perfectly.....
  • Reviewer
    Location
    Birmingham
    Reviewing
    Plusnet
    Date
    Comments
    Dreadful broadband. Keeps buffering and crashing.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Do not choose Plusnet. Their customer service is terrible. They do not deal with issues and you risk being without connection for a considerable amount of time if you have any issues as they are not interested in resolving problems and do not communicate with you.
  • Reviewer
    Location
    norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    when I signed I was supposed to get a cash back voucher but when I tried to caim the £75 voucher PLUSNET said the offer had expired even though they where still promoting it.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So I called the helpline today to cancel my subscription with plusnet, (poor speeds and cost increase) to get an adviser called Stu. From the get go he was rude and arrogant and belittling. As the call went on he explained that I should have had emails from plus to say of price increase, I explained that I had not received any emails from plus, not in spam or junk. Stu gave me the email he had which is not my email never has been. Turnes out that if you haven't given your email to plusnet they MAKE one up for you. So its my fault I haven't given my email....I would have had I been asked. I have left plusnet
  • Reviewer
    Location
    Oldham
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed a 18 month contract and like most people the price went up in April which I wasn’t happy about. So I rang Plusnet to log my disgust about it. The agent was cocky and repeatedly quoted that it was in the T&C and I should of read them properly when I signed up. When I pointed out that plusnet had failed to give 30 days notice of the increase I got the usual lies that plusnet sent a warning in February and I must of not read it, then the excuse it might be in my spam or in my junk mail you know the script, complete rubbish. I’ve checked my spam and junk and NO email received. The cheeky get then offered to credit my account with £15 and then sent a message saying that my query was dealt with and I was happy with the outcome.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.