Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.5 stars
  • Customer Service
    3.7 stars
  • Speed
    3.3 stars
  • Reliability
    3.4 stars

Based on 1943 customer ratings since 2021-07-02 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,571 Customer Reviews over 90 pages

  • Reviewer
    Location
    Ackworth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not very satisfied with plus net at all
    Very slow download speed and constantly crashing dropping out the router going orange till it reboots its self
  • Reviewer
    Location
    leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    engineervisited 02/08/2021. tried to connect 03/08/2021 no go. Phoned them and was told it should be live anytime upto 12pm 04/08/2021, we were not told this until I phoned them. Would I recommed them.....no!!
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Joined plusnet in 4 october 2020. Still waiting to be switched from my provider in December. Plusnet cancelled my broadband provider on Christmas Eve and failed to connect me. All my family are in Nordic countries and Italy. On Boxing Day I rang the technical department, only department that picked up the phone, and I was told the problem is that they have not been given an order to connect me. He said he will arrange to connect me on Tuesday when everybody should be back at work. I was connected 29 December. I am still traumatised by the lies and excuses. Can't wait to leave. Since joining plusnet I have received extra ordinary number of scam calls. Can't recommend to anybody. Avoid.
  • Reviewer
    Location
    B339ng
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst ever,I had to endure plusnet for two years.They offer a one month cooling off period which I wasn't given because it took them a month to set up my connection.
    I waited patiently for two years until I was out of contract to then be told I still had to pay a cancellation fee.I happily gave them the £30 and told them where to shove their broadband.I was asked who my new provider was and when I said Virgin the service agent told me he was jealous.
    Lol
  • Reviewer
    Location
    Bradford
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    My broadband was going to be transfered to another provider on 30th July however plusnet decided to leave me without broadband from today 29th July. They do not provide good service and very spiteful even when you leave them end of contract.
  • Reviewer
    Location
    Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Plusnet are incompetent and I would avoid if poss.

    I moved at the end of June and tried to take my Plusnet broadband package with me. It was really messy with lots of misinformation and missed deadlines so I gave up in the end and went with BT.

    When I phoned Plusnet 2 weeks before my move to transfer the package to my new address, the guy who answered said that because my vendor ceased the line, he would have to put in a new order for me. He said he’d do it for me on my move day and 3-5 days later i’d have broadband. What a lovely guy I thought. I phoned to check on progress a couple of days after I moved and guess what? He hadn’t bothered putting in the order!
    I then spoke to another Plusnet guy who said that the 3-5 lead time quoted by the first guy was wrong. He said don’t worry, he will put the order in and it will either be 5th or 6th July that I will get Broadband on the line. He said he would come in on his day off, he was a ‘man of his word’ and that he was coming in to check whether I got July 5th or 6th and will call me. Guess what!? He didn’t!?
    I then got an email saying my broadband activation date was July 12th!?! I phoned to check if that was right. Yes. Lol. The internal order had failed so they had to start again and I ended up with July 12th.
    July the 12th came and went. Nothing. No contact and definitely no broadband.
    I phoned again and they said that there was an internal issue at Plusnet and my account was ‘broken’, so I should phone sales and start all over again!!

    Apart from the obvious mess, the Plusnet guys you speak to are really fake. They chat to you like you’re mates rather than a customer and don’t do what they say they’re going to do. They bore you with their internal processes and their grievances with other parts of Plusnet. I had to kick up a big stink to even get to speak to a manager.

    The house move itself in comparison was a breeze!
  • Reviewer
    Location
    Seaham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Didn't even get to join Plusnet and they're already the worst company I've dealt with.
    Setting up broadband, agreed and confirmed an appointment for installation. Three days later they email to say they've delayed the installation by seven days and changed the time. To a time I can't do, and a date that's hugely inconvenient. When I contact them to arrange based upon a sensible time slot, the one agreed in the first instance, they advise its an extra three day delay.
    Obviously I've cancelled my order because that's ridiculous. Now, arranging through others, it's still added 4 days to the installation date due to a delayed order. Something which wouldn't have happened had I not gone with plusnet initially.
    Comical and embarrassing for an organisation that extols the virtues of its customer service on TV and radio repeatedly. Maybe instead spend the advertising money on providing the service you promise.
  • Reviewer
    Location
    Lytham st Anne’s
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up received the modem after 14 day cooling off period, then internet went live on day 17 , the speeds are under what I’m due to get on the app which bt etc engineers all use yet plus net say I’m receiving above this , Disney app etc all buffering constantly as well as no internet up the stairs and barely anything in my kitchen , I tried to cancel and as i am beyond the cooling off period they said I would need to pay over £200 yet I’ve had the internet less than a week , total con !!
    No idea how they have awards as the customer service is so bad staff speak to you very bad and one actually laughed when I said I wasn’t happy with the speeds I asked him who provides his he said sky! Says a lot I wish I never left them
  • Reviewer
    Location
    fylde cost
    Reviewing
    Plusnet
    Date
    Comments
    Useless!!!
    Signed up agreed to engineer date 27.07.21 etc paid fee & month in advance to be advised that now need a survey 1st apt 02.08.21 then need to arrange engineer once survey completed, so could be another 3 weeks before i have a service!! Advised not what i agreed to said will cancel, put through to a male who was to say the least uninterested in situation or customer care.
    *** avoid if you dont want to be mis-sold a service***
  • Reviewer
    Location
    Croydon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have selected broadband reliability and speed as 1 star in reference to the WIFI, the connection keeps dropping out, even after several channel changes, router swap, no success! It’s unacceptable in this day and age, and what’s worse is they have loop holes and answers to your complaints that just infuriate me. They also claim they have there ratings for the wired connected, many people don’t use wired broadband via Ethernet anymore. My partner and myself work from home, it is causing major stresses with our work. Also watch out for the 14 day cancellation period, it starts when you order the package, not on the go live date.
  • Reviewer
    Location
    Wishaw
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give minus stars I would. Worst internet service I've ever had, and I'm from the dial up era! Customer service team don't want to help you. Broadband speed for 3 whole days was 0.08mbps, told was a fault with my line, engineer said it wasn't.
    For the past year we've had to restart the router 2-3 times a day. I live in a small flat just me and my son so theres not alot connected to it at once either. Never been so glad for a contract to end in my life.
  • Reviewer
    Location
    Melbourn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had line drop out completely 3 weeks ago. No internet and no phone line. Just get excuse after excuse as to why it didn't get fixed. It seems they have an excuse book that they randomly use excuses from. Problem is after 6 or 7th excuse they start to make no sense as they contradict previous excuses. Should be renamed to Minusnet.
  • Reviewer
    Location
    Motecambe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I took out a fresh 18 month contract and was told by the agent it was fixed at £25 no increase due to CPI, RPI etc. I asked for a confirmation email and after recieving this I commenced with the new contract. Roll on a few months and they increase my contract by the CPI and rpi. I complain and they ring to to tell me sorry the advisor was wrong and I could have £25 as a sorry. I explained that wouldn't cover next march's increase and why should I have to pay for their mistake. Only to be told that's as good as it's getting and I would have to now go into to deadlock and speak to the ombudsman. It's not even the money it's the principal. Disgusting company with underhand illegal selling practices. They should be fined for such lies. They used to be great until BT took over, now they're too big for their own good. This is the last time BT or Plusnet will get my custom. YOUVE BEEN WARNED READ 1000'S OF COMPLAINTS!!!
  • Reviewer
    Location
    Scotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Really disappointed with plusnet, have used them and John Lewis(same thing) before and always been great, but cannot wait for my contract to be over to leave.
    Took out a deal with them and was told that the price might rise over the term of the contract, I didn't expect it to rise 6days after taking the contract out. Mis-sold on price and have raised complaint, but just told that T&C's said there might be rises. No transparency and can seemingly change the price you're offered whenever they feel like it.
  • Reviewer
    Location
    Warminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Really bad. Broadband was mostly unavailable for a brief time I spent with plusnet, with the blame being put on anything from highly traffic to winds. I never had any issues with previous or current provider.
    Customer services put the phone down on you when they don’t like conversation. Finished of with cancellation fees that I tried to pay within time limit advised, but it has already been forwarded to debt reclamation agency so waiting for more fines.. never again
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If zero stars was an option I’d choose it. Terrible connection goes off randomly 24/7. Unreliable. Customer service team is awful. Drives you up the wall it’s so awful I want to crush the broadband box with my own hands
  • Reviewer
    Location
    Sunbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is most horrible service. Cannot do simple voice call over the teams. Please avoid it as they put through technical teams and they cannot solve anything. They refuse to remove disconnecting charges in spite of not able to simple services. Waste of money , please avoid it
  • Reviewer
    Location
    Glasgow
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless, move the goalposts in terms of pricing all the time, would not recommend them at all
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signal keeps dropping constantly .... Iv had to use my phone data just to add this review.
  • Reviewer
    Location
    REDDITCH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    We switched from Sky to Plusnet about 12 months ago. The speed is okay, but not brilliant. However, the most disappointing thing is how it randomly disconnects - something it does several times, every day.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away from Plusnet. Notoriously no signal, always the router or cables and so on. Even if the line speed is at a minimum the lack of signal makes it impossible to use the Internet. They do not understand that the lack of signal makes it impossible to use the Internet - the explanation is --- that we provide a minimum speed. What do I care about the speed of the link if there is no signal.
  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    This review will be short and sweet. The speed is as advertised, customer service is great. But spend a second and see all the reviews about how bad and noisy the router is. You could actually hear it over the TV. Plusnet say that is normal.
  • Reviewer
    Location
    Leeming bar
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ever since changing over to plusnet my data usage has gone up. It disconnects randomly, even sat in the same room majority of the time my phone can’t connect. I might aswell not have a broadband! Would not recommend
  • Reviewer
    Location
    Haslemere
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I moved from Vodafone to Plusnet to save a few pounds a month. Worse decision of my broadband life. The Plusnet router/modem is so cheap and rubbish. Initially it did constantly disconnected any WIFI devices connected on the 5ghz signal. This was fixed via a firmware upgrade but only if you founf the thread on the support forum and requested that "Bob" updated your modem manually. Now the WIFI is intenittant, somedays its great, others I have to put up with my teenage children complaining about poor WIFI signal strength or the complete dissapperance of both 2.4 and 5ghz channels. I wish I had not moved.
  • Reviewer
    Location
    Crewe
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    What a bunch or lying cowboys!! Lousy customer service, gross incompetence and they LIED more than once. Do not use them, do not trust them. They cost us a lot of money and grief! AVOID!!
  • Reviewer
    Location
    Leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had several issues with Plusnet regarding errors on my account and billing. They have failed to resolve the issues multiple times; citing errors on their system. Despite promising resolution and refunds, not of it has gone through. Complaints through official portals are difficult and almost non-efficient.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor speed and customer service .
  • Reviewer
    Location
    South Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    Router would not allow a connection to the internet. I called Plusnet on 3 occasions and the staff were 100% helpful and courteous trying their best to help, eventually ordering the services of an engineer who came the following morning. He found a fault at the exchange and hey the internet is up and running with good speeds even on my basic plan. I have never had to wait very long when telephoning, brilliant customer service . If its bad service you are after --go join talktalk.
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, do not go with Plusnet. I've just changed over to BT, and suddenly we have reliable internet that doesn't keep dropping out. They agreed to waive our early contract ending fees but subsequently forwarded the amount onto their debt collector - I'm still trying to sort this out months after! Dreadful service, incompetant.
  • Reviewer
    Location
    Bradford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nightmare experience from start to finish with unbelievably poor customer service.
    To cut a very long story short Plusnet left me without any broadband when they were supposed to be taking over from my previous supplier and after I had rang them for the 8th time to sort it out they told me they were waiting for an update on my line so I was going to be without internet for at least another 3 and a half weeks and there was nothing they could do. Being self-employed I rely on the internet for work so they left me in a right mess. Unacceptable!
  • Reviewer
    Location
    Iv25hn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having been paying for high speed fibre for a number of months, getting 15-17 Mbps when the minimin should be 55Mbps,and suddenly when I made a complaint to the regulator, the speed went up to 65Mbps. WTF
  • Reviewer
    Location
    Sudbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company to deal with. Been with Plusnet for almost 2 years, £32.98 a month for broadband and landlines. Paid this amount by direct debit without any problems, until 20 April this year. Bill came through as £35.98, rang them to be told the discount hadn't been applied. Then I get a text telling me "good news you are owed a refund" it's my money you took without my consent!!!! Next month bill for £38.00, same reason. So I cancelled dd, as they were actually stealing from me. I paid what I owed them by card online. This month's bill comes through and I am told because I haven't got a direct debit set up my Internet has been restricted straightaway. But if you want to talk to a manager you have to wait 3-5 days. I have told them I am now leaving as they broke the contract by tryin to steal my money. Rude, dim customer advisors. AVOID!!!!!!!
  • Reviewer
    Location
    Salford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have initially written the review on Trustpilot but thought I will put this on here as well.

    Avoid at all cost - for home broadband service. Broadband speed slow and intermittently dropping out (no connection for hours on ends). Issues worse past few months. Also, very bad router provided - keep breaking and need replacing by Plusnet (which usually take ages to arrive, leaving me without internet). Very bad customer service. When I ring to try to sort out connection issue, always been told that they can't see any fault on their end. The internet connection was clearly not working then. They then 'offer' to send out an engineer, but threatened to charge me if they can't find any fault or the fault fall within my property parameter (including issues such as faulty router provided by Plusnet or Openreach facilities within my property parameter). Despite not providing paid service (home broadband), Plusnet does not allow me to leave without paying an exit fee. I have not change any of my internet/router set up - never have any problem with other providers.

    When ask to speak to the advisor's supervisor, I had been told that the supervisor is too busy to speak to customer. I was also told there is no way to raise a complaint. The advisor also refuse to tell me the exact date that I can leave Plusnet without incurring an exit fee - ask me to ring again instead. Every phone call to Plusnet involves >30mins of waiting time!

    Please avoid if you value your time and sanity.
    --------------------------------------------------------------------------------------------------------------------------
    Update:-

    After several to and fro conversations with customer service, Plusnet keep replying with the same text:-

    "Unfortunately in order to progress your fault further we would need an engineer visit as advised, if we are to book an engineer we do need acceptance of the following statement:
    As part of the investigation of this fault, we may need an engineer to visit your property to test the line.
    If the engineer finds the problem is with:
    • Your internal wiring
    • Your equipment
    • The condition of your property
    • If the Openreach network has been damaged within the boundary of your property by things like building or garden work
    • Or if no fault is found, you will receive a charge of £65 to cover the cost of the engineer.
    This charge will also apply if you miss the appointment or you cancel without giving us 2 working days notice.
    This charge will apply at all times whilst we are working on the fault and you'll need to accept this statement again if the issue is closed and then re-opened."

    In essence, Plusnet can send an engineer out, inspect the facilities, find no fault for the frequent intermittent connection problem, and charge the customer £65, then close the case (without sorting out the unstable connection). And if a further complaint arises from the customer, the cycle repeat. No ending of charging customer £65 without resolving the issue.

    I will just leave this out there for people to make up their own mind when they are considering joining Plusnet. If everything goes well, I suppose it can be value for money. But if there is any problem, beware of the level of customer service and their company's policy.

    It is also interesting to note that I did not suffer such frequent service disruptions with other broadband providers over the years. My innocent mind always thought as the broadband connection facilities are provided by OpenReach, we should get more or less the same connection quality whichever provider I goes with - how wrong am I...
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    incompetent company who will deliberately lie and fob you off with excuses.
  • Reviewer
    Location
    Haywards Heath
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service and communication left a lot to be desired. Their attitude down the phone was horrendous and the internet speeds they were boasting wasn't worth the hassle tbh. It wasn't particularly quick or reliable and the router you get is below par when compared with competitors.
  • Reviewer
    Location
    Burry Port, Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking service and reliability. I work from home so it's imperative that I have a reliable connection. We have had SO many problems with Plusnet over the years, but last year was the worst. It took about 4 months for them to respond to a problem, and even then they only did a botch job. The internet broke again today in the middle of a very important meeting. Thankfully I have a backup Huawei box for occasions like this. DO NOT RECOMMEND.
  • Reviewer
    Location
    Burry Port, Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking service and reliability. I work from home so it's imperative that I have a reliable connection. We have had SO many problems with Plusnet over the years, but last year was the worst. It took about 4 months for them to respond to a problem, and even then they only did a botch job. The internet broke again today in the middle of a very important meeting. Thankfully I have a backup Huawei box for occasions like this. DO NOT RECOMMEND.
  • Reviewer
    Location
    Colchester
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Contract just ending. Monthly cost including phone has been £36 per month. New charge offered to me to continue will be £47 per month.
    All this for 30 MB broadband and a landline phone that hardly gets used.
    Service during last contract has been very patchy. Slow speeds, dropouts and very noisy phone line.
    Contract will not be renewed
  • Reviewer
    Location
    Robertson
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Our broadband has been dodgy all year. It goes in and out and cannot handle our broadband needs even though we have the best option (fiber optic). In the last week the wifi has completely stopped working. We have called plusnet multiple times, each time they say they will look into it and call us back but they never do. We are currently with no broadband.
  • Reviewer
    Location
    Consett
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Astounded at the poor level of customer service received. Chat line went off before hardly starting,(after 3rd attempt) emails bounced back with "no reply", (without indications that they are no reply),inaccurate information on notes, inaccurate information given on phone. Frequent "lines busy" message leading to hours spent sorting out what should have been a very simple matter but was given the runaround. Website appaling,lots of "can't deal with this request at present", drop down boxes that give no choice so don't go anywhere. At a loss as to how they have the customer service awards they claim to have.

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