Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 88 pages

  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been with plusnet since August,had the tv didn’t work properly after me messing about trying to fix it they sent a service guy.you have to much signal strength,didn’t know you could have that .he fitted 2 attenuators and was gone in a flash didn’t sign any paper work.but the picture still kept braking up,so I told them to take off the service cost me £65 for his call out plus £27 early termination.after 23 years with cable tel/ virgin this companies service is cheap and there’s a reason that,be very careful in moving to them.
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    They say that you get what you pay for but, even though Plusnet are relatively cheap, they manage to underachieve as a low cost provider.

    World's clunkiest email "service" constantly crashes and, even when it is working, it is unbelievably slow.

    Don't attempt to contact "support" unless you have hours to spare and want to be palmed off.
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Comments
    USELESS... USELESS... USELESS... One star for anything in the rating is faaaaaar too much... They are guilty of "Breach of contract" continuously... WHY ARE WE NOT PROTECTED FROM SCAMSTERS LIKE THIS!!?
    I wrote to Karen Brocklebank-Lambert their Head of billing to stop wasting my time and just send me a summons to court!... we can let the judge decide... SHE CANNOT READ!...
    She now sends me a letter telling me I owe them £42 and she is employing debt collectors!...
    THE TAX PAYING PUBLIC NEEDS TO BE PROTECTED!
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Comments
    Intermittent and having checked my broadband speed it seems to vary between 2 and 8 but more often the lower applies
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In my honest opinion. Trying to be totally fair. Sky gave me better performance and support was just as good as Plusnet. To sum up my plusnet experience in one word.
    Rubbish. Yes total rubbish
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling support.
    Opened a slow connection ticket in Dec 14, its now Feb 15 and nothing has been fixed, they blame BT who say there is an issue but they can't find it and that' all they can do!
    Ticket goes unanswered for weeks at a time despite being chased by myself.
    Avoid Plusnet.
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was connected on time for Christmas customer service updated me every step of the way so far so good.
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company should use the motto of "We do you over proudly" There service is awful and there is absolutely no customer service or ability to deal with any complaint or issues what so ever. I would rather walk five miles to talk to someone in person than use their rubbish service avoid at all costs
  • Reviewer
    Location
    Bedford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ONE STAR IS FA A A A R TOO MUCH

    ---2015-7-08---
    Called them to complain...AGAIN... about their useless ISP service...

    Call lasted 37m41s on my cellphone!...

    RESULTS!... TOTAL WASTE OF TIME!...

    Called a couple of times in the past few months...
    Expected call waiting time is ALWAYS at least 15m...
    I believe it is kept at this so people will just not waste their valuable time waiting for them to answer... (crafty plan?)

    Then they ask you you a tring of annoying questions
    "Just to justify they are speaking to complainer!!"
    Yes I am spending 31minutes 41seconds mobile time because... well I've got nothing better to do...(while my ISP is not working)

    Then they make me go through all the technical connecting, disconnecting, changing routers and telling me to move my original router to the main telephone box to check it there (which would involve a lot of office furniture moving)
    and if I don't and they find a wire fault somewhere...
    I WILL HAVE TO PAY THE CALL OUT!!...

    THEY told me, about 2 months ago to move it in the first place...(didn't offer to pay me for my time and professional services)...

    WHAT THE HECK DO I PAY A MONTHLY SUBSCRIPTION FOR!???...

    I signed a contract stating that I would pay Plusnet a certain fee each month if they supply me with uninterrupted bandwidth 24 hours a day for each day of the month...

    I am paying... FACT!
    Plusnet is NOT SUPPLYING!... FACT!
    "Breach Of Contract"... I certainly think so!...
  • Reviewer
    Location
    Bedford UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised a reward card, not received. Called to enquire, I was told it was unavailable, my fault and there is nothing they can do. Absolute scam!
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Avoid if you are on a long line. Had years of reliable 3Mbps+ service from Demon Internet when I changed to Plusnet (for unlimited downloads). After six months is started dropping out with "LCP down errors". Two Openreach engineers and eight ADSL modems later I can hold onto a 2Mbps connection. And now it is costing me £30 to cancel this rubbish service (our village has been forced to organise its own internet provision).
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Avoid at all costs! Changing from a By fibre line (60/17Mbps) to Plusnet saw my speed drop to 37/10. After 10 days of contacting customer services, they managed to get to 40/16. However, they still cannot get me to my minimum guaranteed speed, never mind the speed I had (on the same line) as BT. This is now week 4 of contacting them. Customer service reps are very polite, but the resolutions just don't happen. Will be leaving ASAP.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I've been with Plusnet for years, I mean many many years now, and until now I was a happy customer. Even when they cut off my neighbour by mistake in my previous property, which delayed my broadband connection even further, I still liked them!

    I don't often post negative reviews unless a company really get's my back up. And whilst I've had many a happy year with Plusnet, they've recently managed to irritate me over a quibble of a cancellation fee. It's sad that I never reviewed them when I was happy with them, but needs must.

    I honestly think Plusnet customer service is slowly getting worse. Years ago it was impeccable, but possibly since BT took over the reins things have started to take a turn for the worse. You see I cancelled my old broadband/phone package mid-July and we agreed it would end 2nd August. It was a piece of cake to cancel, and I didn't feel pressured to stay in the slightest - which is good - but at the time I got no mention of the dreaded cancellation fee. Now was that because I mentioned I was probably going to sign up again? I don't know, all I know was that If I wanted to transfer my service from one house to another, they weren't going to offer me any deals, yup absolutely NONE! So after weighing up the options I decided to cancel so I could sign up as a new customer and take advantage of their current deals, and at no time was their ANY mention of that cheeky cancellation fee. In fact, he made out that my standard monthly broadband/phone fee was the last I would be paying.

    So throughout August I started to receive a load of emails and texts from Plusnet claiming a random fee of £19.30 is due, I quote: "To avoid any restrictions to your service", ummm, but I cancelled it, so you should have restricted it when you said you would, by cutting it off!

    So I took a look at their website as I thought it was all very strange, I even discovered the cancellation fee section, but the figures on the site weren't matching the figure I was being quoted, so surely it can't be that?

    So today (1st Sept 2016) I finally called them up. Their representative confirmed it was indeed a cancellation fee, but he couldn't tell me why it had been apparently discounted. Perhaps it's a loyalty discount he said, seriously, do they not keep track of what's going on (although I'm guessing from my need to rant that they don't).

    So I tell them to listen back to the recording of my initial conversation when I cancelled - we all know they record them after all. I explained that there was no mention ever made. He then went off to speak to the powers that be, and came back and gave me the ultimatum that got my back up, "if it's not paid they will take action and cancel my new account." At no point had I said I wouldn't pay, I was just querying what it was, why it wasn't the standard cancellation rate, what on earth was the discount (even though secretly we all love a discount), and can he just confirm that it was ever spoken about.

    Anyway, nothing like a subtle threat to get you weilding your credit card. We all know the world is our oyster when it comes to home broadband. It would appear the toss up I had between Vodafone and Plusnet ended up with me signing up to the wrong company. We all know it costs a company more to attract and sign up new customers than keep the old ones happy, but obviously Plusnet like to make things challenging for themselves. So, if you're signed up with Plusnet and want to cancel, make sure you record the conversation to protect yourself as if no mention is made of such a fee you'll have covered your back unlike me.

    Oh and lastly, Plusnet if you read this, you need to change your recorded message, because it explicitly says you WON'T take payment over the phone, and yet your representative wasn't aware of that as he happily took my money over the phone! Oh dear oh dear
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    please do not touch this company with a barge poll. I ordered broadband and telephone service on 26th July. I had to pay for this privilege. 8th August this was meant to go live. The router was only dispatched Thursday. I still haven't received it. I spoke to the supervisor and he said he would order me another one someone has checked the notes and it hasn't been done. 12th August I still haven't received and they just don't care
  • Reviewer
    Location
    Bedlington
    Reviewing
    Plusnet
    Date
    Comments
    Absolutely terrible say you can join online yet they take your payments then say you don't have an account with them and have to wait days before getting your money back got passed to god knows how many departments would never ever use these again
  • Reviewer
    Location
    Beds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse broadband supplier I've ever been with. Billed for a fibre service I didn't receive for 2 months, plusnet disconnected me to fix a line fault and gave my fibre line to another customer and told me I would have to wait 2 months until more lines were available.

    Plusnet also managed our switchover from sky.... they failed on this part too as we were faced with letters threatening court for not paying our last 3 months of sky bills, when we were no longer sky customers.

    Customer service is an absolute disgrace, hold times on phone are 40 in+. I am sick to death of being fobbed off and told different nonsense by each of the multiple engineers that have attended to fix a fault that we have had for 6+ months, that still has not been rectified. Also extremely annoyed at plusnets rules on not being allowed to be connected through to a manager when you have a complaint. I have been promised so many call backs but often have to call again and chase up my callback from a manager.

    Avoid this company at all costs, they certainly do not have thir customers at heart.
  • Reviewer
    Location
    BEDWORTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can't fault them. Changeover was no problem and efficient. Easy to contact if necessary. Hope this all continues. No reason to think otherwise at moment
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    was very happy with Plusnet up to 2 months ago, now i can not watch anything online. pages keep crashing, has got so slow and unreliable. as for getting in contact with them, easier to chat to God, canceled my BB with them and have now gone elsewhere. just 3 weeks of their rubbish service till new BB starts up. roll on the 1st of October
  • Reviewer
    Location
    BELFAST
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Shocking treatment from Plusnet, having been with this company for nearly 6 years they cut us off without warning due to their incompetence. Left without Internet and landline for 8 days now and they phoned mobile yesterday to inform us we can't be reconnected - something to do with copper fibre. Going to have to wait 10 days now for a new provider to install and we will lose our landline number also. I work from home and it has been an absolute nightmare. I would avoid Plusnet at all costs, conflicting versions of why we got cut off by different members of staff. Not truthful.
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service! Left with no broadband for 2 months..
    Anytime I tried to call them I was sent to this person and then that person having to explain multiple times. I called 1 May to disconnect my broadband this I found was not done so I called again in June they then demanded I pay a months bill even tho they did not cancel it was instructed to.
    I was called a liar harassed & sent threatening emails about
    Adding more moneys on to a bill I should never have been sent in 1st place. Company is a joke. Save yourself the time
    & money & go else where.. the broadband froze and we lost days were we couldn’t even watch tv. I called to complained nothing was done. A bunch of imbeciles.
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely terrible experience with plusnet. I was told that I would receive £75 cashback upon signing up with plusnet (on a recorded phone call). After signing up and FIVE phone calls over the space of 3 months plusnet kept insisting that the cashback cheque would arrive soon. After this I began written correspondence and they began to claim that I had signed up online and there was no cashback offer that I was eligible for (effectively accusing me of lying). I replied that this was not true and sent a list of dates & times of all phone calls, requesting that as they were recorded conversations I wanted them to be listened to otherwise I would be referring the case to Ofcom. Someone got back to me a few days later to apologise and say that after listening to the phone calls my cheque was in the post. To have to chase this up for 3 months and then be accused of lying was infuriating and exhausting and all-in-all a terrible experience in terms of their customer service.
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    If you have a problem this is where the problems start. The customer service is poor. Many times it is almost impossible to speak to someone unless you are willing to wait on the phone, waiting times of up to 30 minutes is not unusual.
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    charged me paying by card because they chose not to take it by Direct debit.
    Speed/ reliabilty was real issue.
    Now that iv left them and another broadband company is using the line, PLusnet is still taking a monthly payment from me!!
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Terrible ISP, told our broadband would be active within 7 days... 2 weeks on still waiting!! Takes over 20 mins to get through to an advisor or aren't properly trained, give you false information and are quite rude! Would not advise joining as we are planning to leave as soon as contract is up!
  • Reviewer
    Location
    Belfast
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    This has to be the worst company in the UK and beyond for customer service. Attempts to contact by phone and online chat were unachievable. Not sure how I am expected to transfer my service when I move house. May have to resort to a letter by post which is ironic given this is supposed to a TELECOMMUNICATIONS company.
  • Reviewer
    Location
    Belper
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    DO NOT touch them with a barge pole ! You will be wittling spoons forever.
    From initial contact, received the router in two days. After that all downhill, never actually used their broadband and went back to my reliable TalkTalk service where issues get resolved straight away and don't get logged and never answered for days on end !
  • Reviewer
    Location
    BENFLEET
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with plusnet for a couple of years after having a terrible customer services experience with BT. Had a fault with my internet and expected nightmares to contact plusnet. Phoned through on an 0800 number and spoke to a English speaking assistant. They tested the line, found a fault, sent out an Engineer to resolve which was all done in a few days. I was constantly updated with the progress and would highly recommend Plusnet.
  • Reviewer
    Location
    Benfleet Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter rubbish, after complaining my broadband was slow they agreed to send an engineer out only if I agreed to a £60 charge, even though they told me there was a fault on the line. My broadband is still slow and sometimes does not work at all. They trap you with an 18 month contract and then supply you with a sub standard service. They are unprofessional and actually run a complaints department on Facebook!
  • Reviewer
    Location
    Bentham Lancaster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No complaints at all. Speeds above those promised. Friendly well informed customer service people with Yorkkshire accents I can hear well and understand. These guys rock.
  • Reviewer
    Location
    Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The start with Plusnet wasnt the best but a complaint receved prompt attention, from courteous customer services.
    I think they have now cracked it! and all seems well.
  • Reviewer
    Location
    Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The initial contract was acceptable despite the router being feeble. At the end of the first contract the fee was increased by 80% with no warning.
    I left immediately
  • Reviewer
    Location
    Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We recently moved and signed up for Plus Net on the 12th of January. Every Friday since that date they have claimed our internet would be ready to go, this was clearly a lie to keep us hanging around. They won't talk to me claiming they can only speak with my partner, he has tried to make me an authorised caller, but this process takes weeks, Now they are saying we will have internet by the 13th of February, but I'm assuming this is a lie as well. I wouldn't sign on with this company of incompetent liars!
  • Reviewer
    Location
    Bermondsey, London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The quality started decreasing about a couple of years - to literally dreadful and unusable now - with totally useless service support
  • Reviewer
    Location
    Berwick upon tweed
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was left for months with no broadband at all, the customer service advisors were very friendly but gave numerous excuses, from there was a problem at the exchange, to we will get an engineer to call you (which I am still waiting for). As if this wasn’t insult enough, my daughter found out that I had been paying twice each month (2 different amounts). I was promised this would be refunded nearly 2 months ago, I am still waiting for my refund, numerous calls later and no fix, or solution, I I have had to find a new supplier, and behold I have internet with great speeds. Sorry Plusnet but when you fail, you really do it epically! Please pay me my money back, after all I was paying twice for nothing!!!
  • Reviewer
    Location
    Bexhill
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling treatment of a customer who had been loyal for 18 months. I asked for a fibre upgrade before we moved into our property that had been occupied previously by a friend, with Plusnet ADSL working ok. Fibre ran at half minimum speed during the 10 day settling down period. Advisers could not improve on this.
    Then, the day that they were supposed to bring across our previous phone number, they messed that up, leaving us with no broadband at all for (so far) 20 days.
    Twice they have promised to get us back up and running with ADSL as it’s quicker to set up than fibre, just to get us something, as my wife needs it for work; and twice someone has overruled that and reordered fibre. We are currently expecting to have fibre in another 10 days, meaning we’ll have had no Internet for well over a month!
    I formally complained and have had no response. I have asked 3 times for an update in the last 5 days with no response so I had to ring them again. It’s hard to pin down an individual to discuss a complaint.
    Do yourself a favour and avoid this company.
  • Reviewer
    Location
    Bexhill
    Reviewing
    Plusnet
    Date
    Comments
    Had high hopes but I can't wait for my 12 month contract to end so I can swap. Speed is soooo slow and forget trying to watch a film without the annoying circle appearing!

    I hate to say this but the broadband from Talk Talk ( who I swapped from) was better!
  • Reviewer
    Location
    Bexhill on Sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Server keeps crashing, very slow when usable but regularly times out due to extremely slow speed.
  • Reviewer
    Location
    Bexley London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor unreliable slow service with difficult to contact and robotic customer service agents. Would give zero stars if an option. Transferred to Plusnet BB 3 months ago. 3 faults since each lasting several days. No BB faults in previous 11 years with BT using same exchane and line. Awaiting new router, due in several days BEFORE they will consider sending an engineer. AVOID this provider.
  • Reviewer
    Location
    Bexleyheath
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have recently stupidly renewed my contract for another year with Plusnet paying for the years line rental in advance. The speed has got worse since then. I am now down to about 1 Mbps and at times even lower so that no webpage will load never mind trying to load iplayer or download films. The tech staff keep telling that the problem is that my line cannot cope with higher speeds on the dsl line yet neighbours get much higher speeds on the same line! I used to get higher speeds when I lived in rural Devon. This company may seem cheap compared with others but you get a slow speed that you cannot do much with. Don't be fooled by the estimated speeds they tell you. After you ve paid they tell you the real speed and they don't guarantee any speed for WI FI!! Look elsewhere for a broadband provider.
  • Reviewer
    Location
    BH23
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely atrocious service. Every month for the last 6 have had an erroneous bill in their favour, necessitating calling them, min 15 minute wait. Always promising to correct but never do, don't think they know how! Can't wait for contract period to end.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.