Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 350 pages

  • Reviewer
    Location
    Brighton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet provider I ever met!
    Most of the day doesn't have any internet speed!
    If you call them the answer is there is no problem, everything is fine!
    It will be a very long 18 months for me.
    I won't recommend them to any one. Avoid plusnet!!!
  • Reviewer
    Location
    Gateshead
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst internet company you could get. The speeds are unbearably low, customer service horrible, and in case you want to leave their iron grip, you get slapped with a high cancellation fee. 0/5
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst experience ever regarding broadband and then speaking to their technical team to fix the problems. The staff basically told me to be quiet, stop complaining, and to stop calling. I was screamed at, spoken to in a rude and condescending manner, insulted. I regret joining plusnet and its been hell every week for 9 months since I joined. The broadband is weak, it drops constantly and this is after 5 engineer visits and 3 routers. I give up.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet provider ever! I have had countless problems with Plusnet. We have booked for the 4th or 5th engineer to come out and 'fix' the problem. The first 3 engineers made the internet even worse. We've had to buy an internet booster to try and make it better ourselves. I would not recommend them please save your money and find a company that actually can provide an internet connection.
  • Reviewer
    Location
    Brechin
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst ever went to take out SIM only no credit check them they tell me they do credit check and don't tell any one wanted over2 week had to call customer service berry nasty people and no sorry or anything and have to. Wait a nother 21 days for a full refund worst service provider ever
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with plusnet for a couple of years, stuck in a contract. Honestly the worst WiFi provider I have ever experienced. The WiFi speed is atrocious, keeps cutting out and not working. Even when you call customer service you end up talking to some robot, and when you finally talk to a human being they just check their end and say oh well it’s working, even though it’s not. AVOID THIS WIFI PROVIDER.
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst mobile and broadband service I have encountered in last 10 years! Staff are incompetent and in cases actually lie! Made manager listen to call and confirmed this despite initially trying to excuse it. Routers are substandard and was offered £60 to buy my own after the 3rd replacement!!! Avoid this company at all costs
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I join them over a year a go and I have had slow speed and not working they have gift systems that if you go back with them they give you £50 I did get mine plant as so and don't join them
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So pleased to have left Plusnet. Had to put up with a noisy/whistling router for 18 months and broadband that kept dropping out numerous times a day. Approaching the end of contract, I received so many emails from Plusnet, each giving conflicting information. I called to give notice and how strange - suddenly my landline wouldn't receive incoming calls and Broadband connection was even worse! Since moving to new provider a few weeks ago - phone works fine, broadband never drops out and we have a lovely, quiet router.
  • Reviewer
    Location
    Blackburn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    very poor service, slow, and unreliable, Customer Service is None existent,

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.