3,715 Customer Reviews over 372 pages
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- Location
- North Norfolk
- Reviewing
- Plusnet
- Date
- 2022-12-11
- Comments
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I have been with plusnet for 20 years now. The first year I had dial-up then progressed to adsl broadband. Always had a reliable service. Two months ago I bit the bullet and upgraded to FTTC fibre. Change over occured on the agreed date, but the new speed was variable, sometimes it was slower than my previous 17mbps broadband. I reported the problem to them (I was surprised to find I was only on hold for about 3 minutes!) Anyway they did a remote test on my line and diagnosed a potential issue with my house line, so arranged for an openreach engineer to visit later that week. The engineer arrived at the arranged time and diagnosed a faulty master socket. He replaced it, and tested again. Problem fixed! I now have a rock solid 39mbps download speed. 5 stars for plusnet from me!
- Location
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- Location
- Dudley
- Reviewing
- Plusnet
- Date
- 2022-12-08
- Comments
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terrible service, my engineer was supposed to be here Monday the 5th Dec didnt arrive, heard nothing tried to contact Plusnet over passed three days clocked up 9 hours 22 mins waiting to speak to customer service! more like sales prevention I was ringing to try and sort out the problem but now not interested in dealing with such a poor company cancel my deal mind you havent done anything to cancel!!
- Location
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- Location
- Heywood
- Reviewing
- Plusnet
- Date
- 2022-12-07
- Comments
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plusnet have terrible customer service. I was without my landline for four weeks which I rely on heavily to communicate with elderly relatives who I care for- and now to add insult to injury Plusnet have disputed that I had no landline service so that they can get out of paying compensation even though it was clearly logged at every call to them to resolve the landline issue. I would not recommend them and its a shame that their customer service is so dreadful.
- Location
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- Location
- Ammanford
- Reviewing
- Plusnet
- Date
- 2022-12-05
- Comments
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No issues with reliability, though everything else is woeful. 200kps is mid 1990s broadband speeds. Ring up to complain and they just tell you it's your wireless network which is slow, though I use the router via Ethernet.
So basically it's a complete scam, pay for a package promising 30Mps, get barely 1% of that whilst they lie to you again on the phone.
- Location
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- Location
- Daventry
- Reviewing
- Plusnet
- Date
- 2022-12-05
- Location
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- Location
- Rugeley
- Reviewing
- Plusnet
- Date
- 2022-12-05
- Location
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- Location
- Wilmslow
- Reviewing
- Plusnet
- Date
- 2022-12-04
- Comments
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Cancelled this in April. It is December now and still charging me double what was in the contract and it doesn't even work
- Location
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- Location
- GUISELEY
- Reviewing
- Plusnet
- Date
- 2022-12-03
- Comments
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Shambloic customer service
Upgraded to full fibre ,now have worse/ no internet.
Have called customer service over 6 weeks most are usless and palm you off to different departments or blame engineers!!
The ones that do have teeth have them to lie through
Absolute disgrace how we have been treated and no sign of my internet been resolved
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2022-12-02
- Comments
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Worst customer service I have ever experienced. Numerous sales advisors told us they could install our broadband before they actually could. Cancelling the service took multiple phone calls where I was placed on hold, often for over an hour. We then couldn’t install our new service for several weeks because they didn’t inform openreach of the cancellation.
- Location
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- Location
- Kirriemuir
- Reviewing
- Plusnet
- Date
- 2022-11-27
- Comments
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Unable to use Instagram, Facebook, YouTube and most other things on my iPad without repeatedly closing apps down, hard to believe there was worse than BT but for over a year I have suffered with internet from 1995, do not recommend.
- Location
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