Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2154 customer ratings since 2021-05-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 89 pages

  • Reviewer
    Location
    TAMWORTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am another one of the many customers who have not had my Internet connected yet, despite having signed up over 6 weeks ago. My service is still not connected and customer services have failed to contact me about this issue to resolve it. Currently out of pocket massively as I'm still using my mobile data at great expense. To sum up this company I'd have to say they are a complete bunch of scumbags who deserve to die of cancer, and all of their children too..... Just so there is not another generation to carry on this legalised robbery of our time and hard-earned cash. They are scum, and nobody has closed them yet. This robbery on a massive scale is still being allowed. Shame on you Ofcom for not addressing this and allowing us customers to be dragged through this ordeal.
  • Reviewer
    Location
    tamworth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    dont go with these if you have a problem always between 40 to 50 mins waiting time trying to take extra paymants of me even though i have cancelled worst customer service ever
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with Plusnet from a few days after it was originally launched.
    During that time I have had 3 problems, all of which required me to phone their (free) helpline. Each time I was put through to a very helpful person who talked me through the problem and the means of correcting it, on one occasion requiring me to operate my PC whilst he gave me instructions on what to do.
    This took about 20 minutes and the problem was solved.
    Last year my contract came up for renewal and when I phoned Plusnet to
    arrange it, I was told by the plusnet employee that I could continue on my existing package and that, because they were offering new customers 3 months free I could have the same.
    I shall be staying with Plusnet and look forward to many more years of satisfaction.
  • Reviewer
    Location
    TAUNTON
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor internet service, almost zero Upload speed, long waiting for customer service, and not so good offers. My house is next to the Exchange and still I have poor internet speed, sometime it does not even load a simple web page, forget about watching videos online. And when I wanted to stop their service, they want to charge me 30£; I said I've had enough, is this the reward for being honest & loyal customer?
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID. These people are completely inept. I haven't had a reliable broadband service since the beginning of the year, and after hanging on the phone for 30 minutes plus every time I ring to tell them about it, they fiddle around and supposedly fix the fault. Then a week later its the same again. I rang to cancel my account back in July and was persuaded to go over to fibre which I was told would sort everything out. It didn't - I just pay more, and now they are trying to tie me in to the 24 month contract I only took out on the basis it would solve the problem. I am now in dispute over their termination fee. Money for nothing, that is.
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    4 weeks after moving house I still have no wifi. I have phoned 4 times and been told (after being on hold 45 mins+) many dates my wifi would be on none of which have happened. I have no mobile data signal or phone signal at the flat and can’t answer my phone at work (hospital) but have been told I cannot be contacted by email even though their ‘helpline’ closes 30 mins after I’m home from work so I have to phone them on my weekend. If it wasn’t over £100 to escape this incompetent contract I would have. DON’T recommend!
  • Reviewer
    Location
    Taunton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a nightmare, sell themselves on customer service, well just phone the helpline number and see how long the wait is, thru the whole of December it was over 45 minute wait!
  • Reviewer
    Location
    Tavistock
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Estimated broadband speed is 10mbs. Having tested on several occasions it is nearer 17mbs.

    They advertise excellent customer service but unfortunately this is not the case. Three calls in excess of 20 minutes each to three different numbers in order to upgrade the broadband package.

    However on complaints they will deal with them unlike BT who wait until OFCOMS involvement.
  • Reviewer
    Location
    teesside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have been with plus net for quite some years, and never had an issue, but for the last 6 months the reliability of signal has been disgusting.
    intermittent signal so some day i have internet and others have in for an hour then it goes off then it comes on then goes off again.
    i attempted to call plushest to solve this issue but was on hold without speaking to a single person for 40 minutes until thought ok well ill try the online chat support, which i got an answer quicker then calling but to be told they were looking into the issue then to be told and sent a youtube video to watch so that i could solve the issue.... I'm sorry but I'm not a plus net technician, after the chat person sent the link he sent a thank you for using the service and went offline, but before that i asked if someone could call me, which i was told No we don't offer call backs!!!!.
    so i tried to call again, another 45 minutes on hold without speaking to someone, i don't get unlimited minutes on my mobile so i had to hang up.
    disgusted by the service and can't wait for the first opportunity to cancel.
  • Reviewer
    Location
    Teesside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved to PlusNet because they highlighted there excellent Customer Services record. I have not found this to be the case, indeed they are the worst company I've dealt with a hopeless customer service. If you have a problem they are hopeless and managers never get back to you. Decided to leave and double checked with them that there with no charges to do this. Arranged another supplier to take over line and broadband and told me there was £30 to pay! When I pointed out to the man in the call centre that I had relied on the information that there was nothing to pay - before going ahead to get a new provider - he pointed to the contract and was rude, continually interrupting me. What a total disgrace! If they had a reasonable standard of customer services they would have been able to keep customers like me - but on my experience they don't deserve to keep their customers.
  • Reviewer
    Location
    Teesside
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Appalling experience with plusnet. Connection drops out repeatedly. My order has been messed up again and again, paying over the odds. Only moved to them because BT was so bad, and these are worse. When on the phone the people sound helpful then they don't do what they promise.
  • Reviewer
    Location
    Tegg
    Reviewing
    Plusnet
    Date
    Comments
    TERRIBLE SERVICE when moving home they extended the contract from 12 months to 18months. I did not know until I switched provider and started getting debt recovery letters. Can not get hold of customer services, nor do they reply to any mail. You can raise a question. but are lucky if you get a reply from them. TAKE HEED go elsewhere YOU HAVE BEEN WARNED.
  • Reviewer
    Location
    TEIGNMOUTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    8 phone calls to them around 4 hours on the phone trying to close my phone contract
    STAY AWAY DONT TOUCH THESE PEOPLE
  • Reviewer
    Location
    Tewkesbury
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just straight up rubbish simple as that
    No net for a week now since they "fixed" the problem on our line, not able to book me an engineer. Lied to us, spent over 5 hours on hold since last Thursday. Useless
  • Reviewer
    Location
    Thatcham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My problem with Plusnet is that they have been taken 2 amounts out of my account for over a year now since I changed to fibre optic they admit to this and say they will give me a refund but up to date this has not happened and they are still taking two amounts out of my account I have had numerous waits on phone line and promises but nothing happens and it is still getting taken from my account. I was originally a Vodafone customer and then they sold out to Plusnet originally customer service was good and for a 70 year old lady this was what I liked about them but since changing to fibre optic the whole thing has gone pear shaped. I cant wait until my contract is up to get out. Did I read that they charge you for this surely not. Is this legal to be taking money they are not entitled to from me.
  • Reviewer
    Location
    Thatcham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Waited for engineer who didn't turn up, keep being put on hold on the phone for half an hour turns (more than 2 hours on hold total now). Keep being told i have to wait 72 hours before they'll do anything (no idea where this arbitrary number has come from). I've recieved emails and texts from them to tell me my service is now complete, but I have NO INTERNET. I've been left with nothing, my old line having been cut off. My wife can no longer freelance from home and has had to go out and seek alternative internet this morning at HER EXPENSE. I've lost a day off, which cost me a lot more than the £40 installation i have paid for and NOT RECEIVED. - DO NOT USE THIS COMPANY.
  • Reviewer
    Location
    Thetford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not trust, very poor service.when want to join they will ring you within 1 min, when want cancel need to spend 90 min to get connected to the person.waiting my refund for over 2 weeks,no respond as keep saying system failure so can't check.
  • Reviewer
    Location
    Thirsk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Pretty awful experience on the whole. Extremely unreliable internet, contact customer service, long waits, gets sorted for a week or so then becomes unreliable again. Repeat ad nauseum. So glad they decided to raise their price for this awful service as it allowed me to get out of the contract and go to another supplier. I will say that although their waiting times are long, you always speak to somebody in this country. That’s the only positive thing I can say.
  • Reviewer
    Location
    Thirsk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Been with Plusnet for almost 18 months and was about to renew contract for about £30.00 including anytime calls, but was told this deal was for new customers and I would have to pay an extra £10.00 per month extra. Customer loyalty doesn't matter with them.
  • Reviewer
    Location
    Thirsk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Where do I start with this review? Quite simply, an utterly appalling company, not fit for purpose. DO NOT BECOME A PLUSNET customer PLEASE!!
    Signed up with Plusnet on 03.12.18, paying 12 months advance line rental to take advantage of the discount (£201.88p). Nice fluffy Welcome letter assured me that Plusnet would do everything to activate my new service, including contact my old provider BT Wrong! This didn't happen. On 15.12.18 when I contacted BT CS, I was advised that Plusnet needed to do this as an account transfer, giving 30 days notice before activating the new service with me. BT had no idea that I was transferring and told me that, potentially, I would be paying for 2 accounts; an existing one with them and the new one with Plusnet!
    Meanwhile, Plusnet was insisting that there was a problem recognising my billing address and this could be solved only by installing a second landline. Nothing could convince them that the line from which I was speaking was working perfectly! I refused to even consider this as an option.
    Despite this 'problem', Plusnet text/emailed me to confirm that my order was due for completion on 19.12.18 (nicely just beyond the 14 day cooling off period as experienced by other reviewers unlucky enough to have had the Plusnet experience).
    After days of stress/being on hold/having fruitless conversations with apparently clueless CS advisors, I cancelled my order (on 15.12.18) and have remained with BT.
    However, getting my £201.88 refunded took further days of stress/on hold/unhelpful calls. I was told initially that this would be refunded by the billing team onto my credit card in 10 working days. A Plusnet router arrived and I was advised that I could do what I liked with this; no need to return. No refund after 12 working days so further CSA calls to be told that they had a problem with their automated system so this amount would be paid manually into my bank acc within 5 working days. They confirmed they had details. I was told that they relied on customer reporting to confirm this problem. What a dreadful system! No refund after 5 days but an email from Plusnet informing me that I would be reimbursed by cheque in the next 14 days!!! CSA (more calls/more stress) told me they did not hold any account details for me, despite confirmation from the previous advisor that they had this information. He then said the previous advisor must have been making it up! WHAT a truly appalling organisation!! Told him I was SO glad I'd left.
    Finally emailed the CEO of Plusnet (andy.baker@plus.net) with a chronology of all these events and asking for his help re refund. A member of his 'CE Team' left me a voicemail promising to email me. Needless to say, the email never arrived. However, a cheque for the refund did turn up 48 hours later, so maybe my email did hasten this dreadful process and help it to conclude.
    Almost the worst stress I've experienced since my husband died some years ago. Would hate anyone else to go through anything similar so PLEASE heed the warnings and avoid at all costs. I consider I had a lucky escape before the end of the 14 days.
    If I could rate Plusnet at less than zero, I would do so.
    This is not a rant; it's a series of facts.
  • Reviewer
    Location
    Thornhill
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good service .
    helpful people at call centre
    Sometimes a bit of await for answer beats bt any day
  • Reviewer
    Location
    Thornton-Cleveleys
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I never leave reviews but here it goes. Please do not go into contract with this awful company. I am now stuck in the contract for 18 months.

    How they can get away with lying is beyond me, I am supposed to be paying for fibre and am getting connection speed slower than dial up.

    Their engineers never turn up and I just wish I had read the reviews before leaving BT. How this company are allowed to trade is beyond me.
  • Reviewer
    Location
    Tile Hill
    Reviewing
    Plusnet
    Date
    Comments
    Please don’t ever use or connect to this broadband. It is the worst broadband on earth . I suggest this Plusnet should be close down . This company is a fraud . The signal is very bad . They just collecting customers money . Shame on you Plusnet
  • Reviewer
    Location
    Tipton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, I am absolutely disgusted with the service I have received from this company, I'm surprised they're still allowed to operate considering the service they have given me and several of my peers.

    Firstly, the broadband had problems from day 1. Would alsways lose connection, go incredibly slow to the point that even basic webpages would not load.

    Technical support was also lacking. Within the year and half I've spent with them I made several support calls about the broadband. The only things I were told to do was reboot the router or change the router channel. These tasks did not work. They knew this but did nothing to help. It's also worth noting that on avaerage I had to wait around 30 minutes to get through to technical support (and yet only 5 when I called to cancel)

    They are also notorious for lying. I've had to cancel my contract early as I'm essentially paying for no real services. They told me that I would have to pay £70 to cancel early. Then when I called and told them the date of cancellation it was randomly bumped up to a little over £100.

    So if you're looking to be robbed, lied to and wait on the phone on hold for 30+ minutes I would advise this company. Otherwise, stay away!
  • Reviewer
    Location
    Tipton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Nothing different than the other small providers, even their 'great' customer service is a big disappointment, I rang on 9/6/20 to report a connection issues and the advisor told me: '... don't interrupt me...' while i've being trying to explain the issue.
  • Reviewer
    Location
    TN34
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet cancelled engineer the day before installation date by text, then emailed me a date 2 weeks later and threatened £65 if I'm not in. Already charged £79 to my card but now cannot get through to any support or help, either online or by telephone. I just want to cancel the whole thing but cannot get through to anyone- they're very busy apparently. USELESS.
  • Reviewer
    Location
    TN380PH
    Reviewing
    Plusnet
    Date
    Comments
    Excellent broadband but prices regularly increasing
  • Reviewer
    Location
    Tonbridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have been with Plusnet since we first got a BT Home Highway connection last century. Because I only want broadband it is difficult to change - every other company wants to sell you a package.

    Download speed is regularly lower than 0.75 and( on a good day it might be as high as 2.4) upload speed is a constant 0.5 or lower. My son was told it would take over 1 YEAR to download an upgrade for a game he plays.
    I am sure we are below the permitted %age of customers who don't get the advertised speeds but Plusnet will do nothing for us.
  • Reviewer
    Location
    Tonbridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I suffered Plusnet for 6 months during which time I could only receive reliable Wi-Fi in one room. In fairness they replace the router without question, but this didn't resolve the issue. I finally terminated my contract following a support call with one of their technicians who advised me that the reason I couldn't receive a signal in the kitchen was due to a Microwave: Something I don't own. The only positive thing about Plusnet is how quick it is to get through to their support team, but this is offset by their lack of Technical ability.
  • Reviewer
    Location
    Tonypandy
    Reviewing
    Plusnet
    Date
    Comments
    Aboustly shocking.. signed up was get speed that they said for a whole month and then speeds was half and kept completely dropping and nothing at all after 6 open reach appointment and nothing sorted they tried saying its was my brand new laptop..I took out enough contract as they promised the speed and still could not sort the speeds lucky enough got out as off the speed promise but I agreed a rate with them off 29.99 but keep getting billed 39.99 nearly 20 months of them charged me for the best speeds bit only getting half on good day... avoid going with these and all speed checks was done with there recommend btwholesale test.. I was getting between 20-30 when was paying for 72
  • Reviewer
    Location
    Tonyrefail
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have recently experienced no end of problems with Plusnet.I needed to purchase a new router and was told that if I wanted a free router I would pay for post and packing and if I renewed my contract I could have a cheaper deal. This I did and was told I would pay £5.99 a month , a saving of £3. However an email informed me of a monthly cost of £8.49 would be taken. I phoned to query and then complain when I was told they were unable to do any deals. This surely if they record calls then my information can be checked. I am now bound by an 18 month contract, I wish I had never heard of plusnet! I also had connection problems with new router which took weeks to rectify and an engineer visit that failed to happen. I complained about this and had a refund of £25. They also sent emails when they were aware I had no internet connection and to contact them by telephone is an absolute nightmare!!!
  • Reviewer
    Location
    torbay devon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    broadband can be a bit slow at times but
    not really too much of a problem for us.
    customer service is excellent,always very
    helpful@as the advert said"it sorts stuff
    out".
    well done@thank you
  • Reviewer
    Location
    Torphichen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Slow speed. however they say you judge a company on how they react when things go wrong. Plusnet are truly dreadful. Line is down and they have no service level agreement with BT to fix. Result is I am to be without a phone or broadband for a month. I cannot speak to BT they wont speak to BT and when I phone they say they will phone back in 3 days -what a joke of a company!!
  • Reviewer
    Location
    Torquay
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I had read these reviews before signing up. My Sky broadband was switched off yesterday to make way for Plusnet but I haven't received a router. I contacted Plusnet, that took 25 minutes just to get through to someone. She said she would email me details of how to connect to Wifi through my Sky router but using Plusnet broadband....I didn't get an email. Very unimpressed so far. I wish I had stayed with Sky.
  • Reviewer
    Location
    Torquay
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have just looked at other reviews and I see most people have the same opinion as me. DONT JOIN PLUSNET!. I am the wrong age to be very computer literate, so assumed that using Plusnets own email service would surfice. What a complete load of rubbish it is. I havent that many emails in folders and "Live", but it has slowed down to take approximately 30 second to open one email. I have phoned to complain several times. Each time without resolve. The last time I spoke to complain a stupid woman said it was OK for it to take 30 seconds NOOOOOOOOOOOO, are you insane? Reliability is rubbish too. PLEASE PLEASE GO ELSWHERE. They will get the message.
  • Reviewer
    Location
    Torquay
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speeds FAR below minimum guaranteed, customer service is crap. 10+ hours on the phone trying to cancel over 6 phone calls, multiple “I’m just going to talk to my manager”, just to forward me to another random customer service rep.

    Now throwing me debt collection letters and refusing to do anything about it. Absolute scam artists - guess I’ll see you in court.
  • Reviewer
    Location
    Trafford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    6 months of Plusnet HELL! Took them 6 months to sort issues of continuous Plusnet Broadband service drop offs, plus 10 engineer home visits, plus 2 routers (plus at BT one??), plus 5 days missed off work waiting for the 10 engineers. Plus 100's hours of wasted phone calls to scripted service staff. If you prefer watching a little orange light swirling around fro months on end rather than your Netflix or IPlayer then choose Plusnet. The no service orange light and Plusnets hold music will become your favourite new entertainment. Apparently turns out their routers can't cope with vectoring stabilising technology in the BT Openreach cabinets hence the major drop off failures. If you have similar problems try asking to speak to Bob Pullen in Plusnet tech department. He won't respond to you of course but he will have your speeds dropped (without consultation or explanation) to combat the technical glitch in their router technology and he will certainly ignore your calls.
    Do yourself proud if you are looking for reliable broadband service, choose any other service than Plusnet.
  • Reviewer
    Location
    Tredegar
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just switched from sky to EE, however EE messed up and had only placed the order at one end or something and they the lied to me about compensation so I canceled and went to Plusnet (by now i was already 1 week without broadband as sky had switched my broadband of expecting EE to take it over) plusnet said they couldn't take it over as an order was still in place with EE, despite me ringing EE 3 times to confirm it had been cancelled (so this took another week) then plusnet informed me it takes a week to set it up and gave me a go live date. i then got another go live date later than originally told for no reason whatsoever, but even that date came and went with still no broadband, plusnet then told me the order was cancelled as EE had switched of my phoneline, (despite them telling me they wouldn't until it was switched) so a month later I still have no broadband and have been told it will be at least another week though haven't been given a date yet.
  • Reviewer
    Location
    Trimdon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thought TalkTalk was Bad .

    They great compared to this shower .

    Pay for Super fast and get 4m

    Avoid at all costs
  • Reviewer
    Location
    Tring, HP23
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is now imnpossible to access. Used to be good, but now compeltely useless and has been for months.

    I have an open problem with Broadband speed which I simply can't communicate with them about as their chat service doesn't work, emails are blocked and phoning is impossible, with queues of over 45 mins - which realistically means never.

    Used to be good, and if you are lucky enough to get to someone, they are polite and competent, but don't go near them until they fix their Customer Service.

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