Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2154 customer ratings since 2021-05-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 89 pages

  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Company SIM card deal was offered but no service provided within initial 3 weeks. Company shielding themselfs with technical issues that will be resolved within 24/48h for first 2 weeks and after they say it will take 12 months. No refunds, no contact to complaint except of rude customer service. Stay away
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Slow connection at peak times.Speed as measured never ever reaches claimed speed.typicaly 1.5 mbps.No where near 8 mbps !
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful awful
    Awful awful awful. Nothing but slow and patchy service, tried to cancel and instead - against my better judgment - was convinced to upgrade to a supposedly ‘better’ contract which turned out to be paying more for an equally terrible service. Bad experience every time I called customer service including being laughed at for questioning a surcharge. In November I eventually managed to get them to send an engineer, only to have Plusnet send them to an address 200 miles away from my house. I have since switched to Talktalk (despite £172 Plusnet cancellation fee which I am happy to pay to be rid of them) and they have offered faultless service for less than I was paying with Plusnet. Plusnet are a vile money-sucking company who only care about profit, and could not care less about “doing you proud” (a outright lie of a slogan) or the quality of their service. Disgusting. DO NOT GO WITH PLUSNET UNDER ANY CIRCUMSTANCES.
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Attempting to sign-up for BB with Plusnet and it has taken months. PN blaming BT and vice-versa. No call to customer service has been answered faster than 40 mins wait. Worst has been 40 mins wait then transferred to high-priority team with an additional 45 min wait. Absolutely appalling level of service I wish I had never started with them. It's also almost impossible to be transferred to speak with a manager.
  • Reviewer
    Location
    Uk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Having signed up with plusnet based on positive reviews, I fail to see where these positive experiences have come from.
    I recently moved into a new flat and when calling plusnet, was told that there was no active line in the property. I knew that the previous tenants had not cancelled the line so thought this was surprising.
    I specifically asked whether this would be the case with all providers and was told no matter who I went with, I would need an engineer to come out to re-activate the line. This meant an additional £49,99 as plusnet would not wave the charge.
    After deliberating on this, I called back the next day and was again told that no matter which provider, the line was cut and an engineer had to come out. I made a point of repeatedly asking and they kept saying that yes, other providers were the same.
    Believing them at their word, I agreed to paying for the engineer, (even though Sky would have been cheaper) because I was willing to pay a little extra to have excellent customer service.
    Imagine my surprise to find that there was an active line!! The engineer was equally surprised, said it would be working with another provider and wasn’t quite sure why/how this has happened.
    When calling plusnet to report this, I was told that this was not their fault but that maybe sky had incorrectly registered the line as inactive. I explained that in this case, their sales agents should not speak on behalf of other providers. I was told that they felt that they were being honest and upfront. I explained that they should not speak on behalf of other providers as this is not correct. Either blame Sky OR align with them and take responsibility. You can’t have it both ways. After a 45 min conversation, Kyle (customer service agent) asked to remain on the line. A while later he came back and said “ I have spoken to several people but because you are already signed up to a special offer, there is nothing we can do except to say sorry”. In disbelief, I asked “so if customers have signed up to a special offer, they have to just accept poor customer service?”
    I was told “your complaint is valid, we will take your feedback into account and feedback your concerns but we feel we have done nothing wrong and will not offer you anything but an apology”.
    What a joke!
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to Plusnet after stressful house move, story goes like this... PN - installation will take two weeks
    Me - OK fine I'll do without phone broadband until then.
    Installation date comes around and take day of work and wait at home all day. No response, I call them.
    PN - No sorry your appointment is tomorrow.
    Me - Not good enough, why didn't you let me know.
    PN - We emailed you
    Me - ah yes you took down my address incorrectly.
    Me - Why didn't you call me - Oh yes you took down my mobile number incorrectly as well.
    PN - We can install tomorrow
    Me - OK i'll check with work. I get back to them.
    PN - no sorry we can't do tomorrow, will have to be in 10 days time.
    Me - No apologies, really poor customer serivce and they had the cheek to threaten me with a £70 fee if I missed the appointment.
    Plusnet ... they'll probably NOT do you (or themselves) proud.
    You can't even contact them by email, only on-line (will not connect as they are too busy) or phone them - expect a 20+ minute wait before getting passed around like an idiot for thinking they have great customer service.
    In the end went with EE - no fuss, no problem just a bit more expensive.
  • Reviewer
    Location
    Uk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Outrageous. Miss sold product resulting in heavy bills with no recompense from customer services other than "well you can complain if you want but it's just the way it is" I'll be cancelling today.
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    Ugandas wifi is better than plusnet. We pay extra for fibre and dont receive an upload speed above 1MB. Download is like 20MB which is ok. It is awful at multiple devices using Internet at once. For example playing a game and streaming a 720p or higher film. Will cause either to lag. Downloading will destroy the Internet for everyone but the downloader
  • Reviewer
    Location
    Uk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking customer service and a nightmare system of tickets and questions all controlled by plusnet. Big mistake switching to plusnet
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful! unreliable service. terrible customer service. spent hours and hours on the trying to get in touch with support. When finally succeeded, received very poor service. had to spend several days at home from work for technicians visits that did not solve the problems. tried to cancel service and switch to a more reliable provider. Had to spend hour on the phone to make it happen and received rude and unreliable service throughout. Stay away from Plusnet!!!
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible ! I have been with plusnet twice over recent years and each time I have regretted being sucked in by their promotions. From trying to be charged for unnecessary visits to my house (that I requested should not take place), poor customer service and lengthy delays getting refunds back from them. I will not be using them ever again.
  • Reviewer
    Location
    UK north somerset
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi,
    I have had plusnet for A long time I Put up with it for a while 2 years but I thought I might review it again after 2 years so hear goes:
    I have been receiving 2 mbps out of a predicted 20 mbps
    the service often goes out and crashes due to packet issues.
    the service fluctuates which seams not bad but I game as a hobby and getting 0.83 mbps that hops to 19.00Mbps at the top service?
    And I have no reply for 3 months or longer phone call then 5 mins
    I loved it for the first month then The server crashed thats where it all began.
    I use to be a big fan of plusnet But I think it's time to switch.
    TENSULP-- Yes folks, we're going backwards!
    help me.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
    Also you can have broadband only or include home phone in your package. I have not had any problems with them.

    Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Plusnet since 2012, and they were very good until they were bought by BT. Now, they are, in my opinion, THE worst service provider available.

    - They can't afford to provide service to all their customers, so there is a 50% chance you will be throttled on a DAILY BASIS.

    - Their customer service is awful, now. They always deny that they throttle anyone, when you ring them up, it then strangely stops being throttled. 3 hours later? Throttled once again.

    - The broadband speed, when you aren't throttled (never) is also usually poor with internet pages taking 5+ seconds to load.

    DO NOT SWITCH TO PLUSNET OR RECCOMEND IT TO ANYONE. DON'T MAKE ANOTHER POOR SOUL GO THROUGH BAD INTERNET.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am sure PlusNet works OK for some. The problem is the broadband service is wholly unreliable at various point in the chain between the internet and even one computer, especially via Wifi.

    Using the router's built in tools, the broadband itself fluctuates massively between 63Mbps (it's a 76mbps package) and 9mbps. The Wi-Fi on the Technicolour router is chronically bad on anything other than Mac devices, apparently because of the way the radio frequency protocols work. The fastest I have ever gotten from the system when it had 63Mbps was 34Mbps and that was right next to the router. The router is at one end of the house and a fixed PC the other and I have been as low as 0.34Mbps, for Fibre.

    I just couldn't get my head around how I was seeing speeds this slow on a fibre connection. At the same time I check the router speed and it was at the 9Mbps. So you get a chain of things going wrong, each reducing the quality of the already poor 'previous step' by another order of magnitude.

    This ridiculous quality of technical service has been the same in Manchester and in London. I've toyed with the idea of buying my own router.

    I've not tried customer services yet, so can't comment on their abilities (so I've marked it a 3), but one thing I recommend with any broadband contract is don't expect what you get the day it's installed to be what you get in 10 days time. Traffic shaping, that all providers use to balance internet loads takes time to rebalance networks. So when the engineer leaves, the speed you get in 10 days will be different to how it is when installed.

    On the plus side, the upload speed is very good. In fact, it's unmatched.

    I was previously with Virgin Media, with 152Mbps but had to move to someone else because VM don't cover this area. I can't tell you how much I miss it. As someone who routinely works from home, this is a very costly problem for me because it impacts the speed at which I can work. However, I don't want to pay for a dedicated line as I can't justify the expense.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I didnt think l could hate a British company this much. Problems with them from sign up, to installation up to CASBACK offer to call waiting to speak to Customer Services 15/45 mins OMG they are in communications. After waiting they refused to let me speak to a superviser and said they would email me my outcome. Worse than useless.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet provider I've ever dealt with. Poor speed, poor reliability, next to no effort to try and resolve any issues. Every time I've been in contact with their customer support, I'm told to check the same potential faults with the router, as if I haven't tried everything under the sun already. My opinion, go for any provider but these guys. Virgin would be my no1 choice.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We changed from regular plusnet to plusnet fibre unlimited only to find that plusnet traffic management policy means we are restricted to 2mb download in evenings or often no internet. After midnight it download jumps to 35mb's but so what at that time of night. Its such a waste of time and money.

    Basically we have no internet to speak of and its an 18 month contract. Complete and utter rip off, unless you're in all day or an insomniac. Never again.

    I just wish we had known that plusnet do peak time throttle like this but it gets us out of an evening if we have to find internet somewhere else, cafes, libraries etc.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very happy with the service so far, it took quite a while for an engineer to come out but the broadband was up and running within an hour. Great speeds and the customer service has been ace so far (though there are long waiting times) I'm happy I switched from Virgin :)
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    During the initial 14 days the connection was great, however as soon as this period passed the connection has become increasingly unstable requiring multiple resets in order to access the Internet. Do NOT choose plusnet as your service provider
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Typically British company, badly run from start to finish. installation was a joke, engineer turned up three days late and seemed clueless, cocked up the connections on my router and forgot to activate the fibre at the exchange so was stuck without internet for another two weeks till PN sorted it, no apologies offered. At lest 45 minute and often 1 hour plus waiting times to get a call answered, staff seem arrogant and sometimes rude, CONSTANT drop outs of service (every hour or so the connection will drop for 5 mins or so, PN aren't able to help, (even the BT service checker they suggested I used doesn't work correctly!!!). Getting decent speeds when my internet does work which is about 80% of the time.
  • Reviewer
    Location
    upholland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Customer service is very slow. Even when they answer, the go away for ages on every point. Always the same excuse but never rectified. BB speed isn't their fault as we're a bit off the beaten track. Probably the best of a bad bunch!
  • Reviewer
    Location
    Upminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Signed up but from day one getting a wifi connection even if standing next to router was very difficult. Previously with Sky had no problems. Plusnet sent new router after 3 days, same problem connecting any of 3 laptops, all up to date mobels and iphones.
    In their defence plusnet agreed to cancel contract after 14 days of frustration and substandard service. i am trying BT.
  • Reviewer
    Location
    Upminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Signed up for fibre but from day one getting a wifi connection (or wired), even if standing next to router was very difficult. Previously with Sky had no problems. Plusnet sent new router after 3 days, same problem connecting any of 3 laptops, all up to date models and iphones.
    In their defence plusnet agreed to cancel contract after 14 days of frustration and substandard service. i am trying BT.
  • Reviewer
    Location
    Upton upon Severn
    Reviewing
    Plusnet
    Date
    Comments
    DO NOT USE THIS THIS COMPANY horrific customer service. Incorrect billing which I’m quite sure they try to do hoping that customers won’t check bills. Overcharged. Customer options Team, these are the guys that are meant to retain customers?!! What a joke, rude, unhelpful and obnoxious.
  • Reviewer
    Location
    Urmston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've used Plusnet for an year, because it was the only supplier in my area which could provide the "highest" speed. During this year, the connection kept failing and the speed was a only half from what I was supposed to have. I raised it with their IT support, as usual, the "fault" was still on my side by having too "many" devices connected to Wifi (one mobile phone, a tablet and a laptop used occasionaly - you decide how many they are). The main trap is when your contract is due for renewal, you won't receive any notification, besides the DD email letting you know that in 3 DAYS they'll take an the increased payment from your bank account. So basically, unless you are very organised and keep track for all contracts renewal, you will not have any chance to reconsider your internet provider, or negotiate the contract with them.
  • Reviewer
    Location
    Urmston
    Reviewing
    Plusnet
    Date
    Comments
    tried to check my latest bill.Nobody takes the call,just constant music.absolute disgrace,no other way to contact them
  • Reviewer
    Location
    W.Yorks
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Plusnet used to be great, especially for customer service, but since BT took them over, they have gone steadily downhill and are now bumping along the bottom
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Paying £36 per month I looked for a better price. When I found one I rang to cancel. The guy on the retention team seemed really uninterested and didn't believe that I had got the deal I said I had nor did he think you could have broadband without a land-line. He offered me a discount to stay but I felt it was too late for that so I told him to cancel it on my renual date. I will still have to call them back tho. At the end of the call he didn't even say goodbye.
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The big problem with Plusnet is that they are so difficult to contact. They couldn't be more awkward if they tried.

    We have had a fault on the phone line occurring for the second tome in two weeks. They expect you to telephone them; How when the phone isn't working!! I got onto the chat line where they just couldn't care less. They said they couldn't do anything, which means they weren't going to try. They said I had to ring. I managed to get a mobile to call but their call centre is hopeless on a mobile. Pressing the button as instructed just cut me off and I tried several times. I had asked the chat line for an email address of the Complaints Manager but was told that you have to write in. For a company selling modern technology, including email, it is ridiculous to hide behind the postal service. I want action now not the week after next.
    I'll just be glad when the contract is finished then goodbye and Plusnet.
    How can their customer service be “award winning”?
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have just left Plusnet after an awful two years. I don't normally leave reviews, but this is the worst company I have ever had to deal with.

    To summarise my experiences - I have made 94 calls to this company for faults, failures and mistakes. It took them over 3 months to get my internet working, and then it was dial up speeds. It took them another month to get the speed up to what I was promised. The majority of the people that work in their customer services and call centres are generally incompetent, unprofessional, sometimes rude, idiots. On the rare occasion that you do deal with someone who is capable, their service is soon let down by having to refer you or hand you over to another employee out of the talentless pool of dead carcasses that work there.

    Every time you request a change to the service or there is a fault, prepare yourself to have to make numerous phone calls to resolve even the simplest of problems. Of the 94 calls I have made I have found that the person you speak to (obviously you have no control over this) has a much higher bearing on when the issue will be resolved, rather than what the actual issue is. Some of the simplest faults have taken weeks to rectify, and if you don't keep calling them, they can take a lot longer.

    Thankfully I have now left and switched to another provider. The experience has been a breath of fresh air, there have been a few minor issues with the new provider, but they have all been resolved quickly and promptly. This is a very different experience to PlusNet, who I am still having to call as they have cocked up the final bill and rather than rectify it before it leaves my account (Over two weeks to sort this before the bill date), I have been told to wait until the excess charges come out, and then I can contact them to get it refunded. I am sure I will break 100 calls before this is resolved.

    "We'll Do You Proud" - Far from it!
    AVOID LIKE THE F****ING PLAGUE!
  • Reviewer
    Location
    WAKEFIELD
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    I have 30 days rolling contract with Life Mobile( now Plusnet). I lost my mobile last Friday . I phoned them to block outgoing calls and send me a replacement SIM which I received 2 days ago and I rang Pulsenet to reactivate the SIM. It is third day and still the reactivation has not taken place. Yesterday morning when I rang about 9am, I was advised that it will at most take 2 hours. In late afternoon when I rang again for third time I was told my another adviser that she could not tell how long will it take- hours , days!! That is really very worrying and stressful. I am without a phone and can't receive any urgent important personal or business calls. If I knew then I would have ported the number to other providers. This is really very poor unacceptable service. Dr Khan Wakefield.
  • Reviewer
    Location
    wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    A yorkshire company ripping yorkshire people off. I am a pensioner who was taking in by this company twice. They promised me i would not pay more than £23.00 per month. My last bill was £75.00. Dont go with them. Robbers.
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    3 times since November my phone has gone off and my broadband below 1mg, I am disgusted with this, it happened a couple of time before last November too, no joy from rude customer service people. I am going to change supplier to one that can deliver the service they are taking the money for, HOW YOU ARE GETTING AWAY WITH THIS PLUSNET I REALLY DON'T KNOW. YOU DIDN'T DO ME PROUD. What rubbish, avoid at all costs
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I Have been with Plusnet 20 years. You are just a number with this company now they have grown. "Dont Deal with this company" you will regret it in the end. had to pay over £200 to due to them cancelling my broadband. the contract was cancelled 12 months ago due to them saying we wasnt paying, BUT STILL TO THIS DAY WE HAVE BEEN USING THE INTERNET WITH PLUSNET.We only got a letter in the post today, they said we should have checked our emails that are on plusnet own site, we did but all the emails had been archived and deleted. i could go on and on with this. DONT GO WITH PLUSNET
  • Reviewer
    Location
    Wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Recently had to leave plusnet through moving home. They were all nice nicey until I'd left. Then the threats came. Contacted customer service average answer 25 minutes about them charging me £162 for an exit fee. It's our mistake don't worry. But yet the threat as been escalated to a debt agency. Absolutely diabolical service. Don't go near.
  • Reviewer
    Location
    wakefield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i am overall 100% satisfied with plusnet fibre broadband,it took just eight days to connect my fibre connection, there was a problem at the exchange but this was sorted the next day, i have excellent connection all around the house no buffering when streaming or playing online games and customer service has been better than any other internet provider i have had before, very friendly and helpfull. well done plusnet another satisfied customer
  • Reviewer
    Location
    Wakefield, West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      3 stars
    Comments
    I moved home 12 months ago, and there followed a succession of problems. Firstly for some unknown reason someone put us on ordinary broadband from the super fast, but continued to charge the faster rate. From day one we had no end of problems with coverage and reliability. After a number of calls and a replacement router, still the same problems. They then sent an engineer who suggested buying boosters as it a 3 storey house, which I duly did, still problems. They tried slitting the bands, still no better. I tried to persevere but it kept dropping all the time, which was a nightmare as my partner works from home on live spreadsheets, which are not self save, and she lost her work. Finally I decided to cancel my contract as it was not fit for purpose. A very rude lady on the other end said I had not followed their fault reporting process and I would need to pay the cancellation fee. I have now installed bt 2 all cover, perfect!If you live in wf2 do not buy plusnet.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible company! Have lost count of how many times weve complained of slow broadband and most days NO broadband at all. All we do is get fobbed off by clueless people. Cheaper than most companies because all they provide you with is hassle and rubbish. Terrible company, terrible customer service, terrible broadband. Avoid at all costs.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Months of drop outs and copy and paste scripts from CSR’s no manager call back when promised over charging of account frequently even when they breach their own terms and conditions... avoid at all costs

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