Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2154 customer ratings since 2021-05-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 89 pages

  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Worst Customer service "In The World".
    Took 2 days and about 5 phone calls to finaly get broadband working, it only needed 1 word in router setup changed, then was told there Maybe a fault on my line, wasn't there with all other providers before Plusnet, and they would have to send out an engineer even though a Open Reach engineer had been in my house and tested my line 2bdays before this but if was informed that if NO fault was found I would have to pay for engineer event hough it was Plusnet telling I had a fault?
    After complaining I was offered chance to cancel my Plusnet contract witch I didn't but they failed to inform me that buying doing this they would cancel my phone line immediately and I would lose the home telephone number we have had for the past 26yrs.
    Its 8 days later today and I'm still having to chase them up for the £215.00 line rental money I paid up front.
    STAY AWAY FROM PLUSNET!
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Comments
    I ordered broadband from these people a month ago, they took my money and that's the last I heard from them. I have spent an evening on the phone to them since, having spoken to 4 different people, being cut off whilst waiting, and still nothing. Absolutely apaling customer service..........I'm still trying to cancel.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Only been with them for 2 days and already they are increasing my price!

    The router they supply is a joke, poor wifi, overheats looks nasty!

    The main reason I joined them was for the UK call centre, but honestly the ones abroad are better then these! Very patronising, you can tell they are working from home as they don’t care, each time you call up they honestly can’t be bothered.

    Will be going back to Talktalk once my contact ends.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Comments
    Renewed my contact at a slightly reduced price. Then they instantly put the price up. Total failure to act in good faith. Avoid.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have the standard broadband, due to financial reasons, no fiber - the download speed test all show a fairly reasonable download speed of between 2 and 5 mb per second, which is not bad for non-fiber standard broadband, yet Plusnet have capped ALL downloads at 256kb/s - despite having capability to allow up to 8 mb/s as advertized. It is a scam to half the price of fiber but cap speed at one quarter of a megabyte, surfing is very slow, Facebook takes 5-10 seconds, sometimes 30 seconds per page load.... Surely Plusnet could be held to trading standards for a rap on the knuckles for capping the speed, they should advertize it as being 256kb/s if they are capping it at those speeds- it is false advertizing. Most displeased with Plusnet broadband, was not expecting 20mb/s as with fiber, but 256 kilobytes per second is insulting.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not believe the spin they give you in the ads about great customer service - they are very poor. On several of the occasions where I had to contact them I was hanging on hold for half an hour - and not very helpful when I got through. Other nonsense included them telling me at the start I could get a new router at any time and then when I tried to do that they said no, it was for new customers only. Glad to have left them. Even TalkTalk is better than Plusnet, I'm afraid. Best avoided.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking customer service. Quick enough to take my money but extremely slow in answering my query. I bet if i stopped their payments then they'd be quick enough to get hold of me then. Bloody amateurs
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst ISP ever my internet has not worked for over a year and minusnet will not sort the problems. The customer service is useless. The high level support don't care. AVOID this company at all costs and it may save you a fortune.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Expensive compared to other providers, up to 40mb on fibre and an extra £5 a month to get the 'full' 70mb that other providers are offering for cheaper! Also dishonest, I was basically misled regarding my fibre package and what discounts would be available and am now faced with a fight to get out of my 18 month package without incurring almost £300 in exit fees. Not happy.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking broadband.Was okay when we first signed up to it but we decided we needed faster Wifi so switched to unlimited fibre wifi and calls,Just a complete waste of effort and money. Considering its supposed to be a set price for the wifi they charge us more and more every month. We only use the phone in emergencies but that shouldnt matter as were still paying for unlimited. The broadband goes down about 10 times a day now sometimes down for up to half an hour or more. Cant use social media,watch netflix or youtube or even game on it because its that slow.You have to turn the wifi on and off on your phone just for it to work. Yesterday i done a commection test and my download speed was 1.1kbps! Now when youre paying over £50 a month for “fibre” you expect to get it. Quick enough in taking money off you but cant provide decent broadband services! Avoid at all costs!!!
  • Reviewer
    Location
    wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with them a year. Goes smoothly. Only use internet and phone. Were helpful when speed went slower than when you made a coffee waiting for system to boot up in the 70s-80s. Phoned. Was told how long I would be kept waiting - long enough to make a coffee of course. They knw of no problem their end, but would stand by to see if my helpful helper found something. He did. Another helpful helper had turned off the automatic update option and I had 66 updates queued up. So it was sorted from my end and I phoned plus net to let them off guard duty. We laughed.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Used to be impressed with plus net for customer service. Been with them for over a decade. Not happy this past year or so though. 2 hours waiting for a call to be answered this week (and it wasn't answered, I had to give up!)....i have had similar waits in the recent past. Online chat was unavailable everytime i tried . Customer service variable some good people but also lots of surly ones too. And no apology for the rubbish service when I mentioned it! I will look for a new provider when my contract is up. Also, when you have no internet, plusnet say you won't be charged for the period without but you have to contact them after and ask for this amount to be refunded! Shame, they used to be good!!
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I switched to Plusnet on 28th April after many years of shoddy service from TalkTalk. I have the fibre package and am so far very impressed. The router arrived on time and my service was activated on the date specified. I was expecting speed to be a bit slow for the first few days as they see what line can handle, but within an hour of going live I was getting 38 Mbps download speed. I have been over the moon with my wireless speeds as they were pitiful with TalkTalk (even though I had fibre with them), some days I wouldn't even get 1 Mbps download speed, but with Plusnet I've been consistently getting over 30 Mbps on WiFi with my phone and tablet, often it is 37 Mbps! I have had a fault with my phone occur today, no dial tone and can't make or receive calls, but I managed to speak to their technical support team on my mobile and they were very helpful and efficient, so hopefully it will be fixed soon. It is a breath of fresh air to speak to someone in the UK who doesn't sound like they are reading a script and has genuine concern for the customer. My only regret is not moving to Plusnet years ago.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined Plusnet in 2008. At first ,and for a few years ,broadband was good and wifi signal reliable and available throughout the house. No complaints. Never had to call customer service. Over the last three years the service has declined. Poor internet and unreliable speeds. New routers developed faults after short time. Surly customer service with about as much insight into IT as my deceased pet gold fish 'Bundy'. Had to call Plusnet several times about the 'drops' and 'disconnections' but never the routers problem as customers are stupid. Was told to read my Plusnet messages as the not-so-bright girl at Plusnet assumed I was incapable of doing that. Always the customers fault and never Plusnet even when my internet speed was below the minimum speed guaranteed! . Plusnet are fine if you want high Ping/Latency, low upload speeds, up and down internet speeds and enjoy waiting for videos to buffer on You Tube . Great if you like getting disconnected often and great if you only want to send emails. Drops in interent is like watching a ping pong ball go up and down on a trampoline and the fun lies in guessing what speeds you have and testing them to see if it was the highest they could offer or the below lowest speed you were guaranteed. You cannot test your internet speed via Plusnet's website either. Long wait for customer services on the phone. Ages for customer service to respond via their website - days in fact. Anyhow, led to my departure from Plusnet after 9 years which is longer in duration that my first marriage which I opted out of too. Plusnet does not acknowledge customers who have been with them for years as well as providing poor internet service. Ah well... Am now with a more reliable provider with signal throughout the house. . Plusnet is cheap and nasty and you get what you pay for. Router is cheap and nasty too but thats free.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only works well with 3 devices or less... Any more and speeds will drop.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them for years but now are an absolute shambles. Messed up the house move created a new account with wrong details, eventually got going but just had email saying a direct debit set up on old account - called and they said ok we'll sort it. They cancelled the old account but also managed to cancel email address. Rang them and they couldn't seem to care less. They agreed to open the old account as email only but would take several days so I'm without emails.COMPUTER SAYS NO is the current service response to everything. Incompetence rules since BT took them over
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Plusnet keeps you on hold for an average waiting time of 30 minutes and when you finally get through you sometimes get cut off/disconnected so you're expected to phone them back and wait for another life time before getting through again.
    Why can't they have the decency to phone you back so they can at least try and rectify your problem instead of ignoring it. I joined Plusnet for their Customer Service but what a load of rubbish they are.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Beware choosing Plusnet. Customer Services and Billing are absolutely atrocious. My billing has often been wrong. For example: I've just (stupidly) renewed an annual contract with them and they've double-charged me on my broadband. I ring them (always long waits, sometimes up to an hour). A surly assistant tells me that " no system is foolproof" ! No apologies. I tell her that the same happened last year. She becomes even more surly and then says goodbye and puts the phone down whilst I'm still in mid-sentence.
  • Reviewer
    Location
    Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What an absolute pile of crap! Kept charging me twice a month and always told me they would refund it. When contacting plusnet services, every person is absolutely rude and no manners at all! Would never use them again.
  • Reviewer
    Location
    WALLSEND
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Phone Del Boy before you phone Plusnet
    I can honestly say that Plusnet are the worst company I've come across in all the years that I've used the Internet and I have been doing that since windows 95
    Their customer service is less than zero, their sales team are not to be trusted,their products and promises are not true and if you have a problem with them don't expect them to "Do you proud"
    Phone Del Boy for a better deal
    YOU HAVE BEEN WARNED
    DO YOURSELF PROUD
    GET SKY VIRGIN BT OR ANYBODY ELSE
    IF YOU HAVE NO OTHER OPTION GET A CARRIER PIGEON OR LEARN HOW TO SEND SMOKE SIGNALS OR EVEN BUY A 2ND CLASS STAMP THEY WILL ALL DO A BETTER JOB THAN PLUSNET
  • Reviewer
    Location
    Walsall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can`t even fix a fault with their own equipment.
    I have had to take many days off work, and still the fault with thier equpment is not fixed. they continue to take money for a service they are not providing, and as i have lost so much money sitting at home waiting for an engineer to visit if they actually turn up, they claim they have a photograph of my front door to proove they visited, this is contrary to 6 hrs of cctv footage. i may be forced to take them to court, as apparently a payment for a service that they can`t provide is non refundable.

    After the 3rd and final BT visit my connection speed is less than when i started to complain about it dropping out. and plusnet`s responce is its fixed. i think not.

    #92123225
  • Reviewer
    Location
    walsall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    abso;ute rubbish customer services,waited over 40 minutes to be connected for an online chat about my billing ,then got put through to another department were i waited another half hour ,then after a few words got cut off ...role on the end of my contract ....
  • Reviewer
    Location
    Waltham Abbey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would. A scam outfit. I paid for a service I didn't receive and had to pay to leave the contract. A bunch of thieves and shysters.
  • Reviewer
    Location
    walton on naze essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I decided to to a house move with plusnet wish i not done it as the speed was slow because at peak times they reduce speed did not have fibre moved but there was a delay on connection telephone kept getting different answer when finally get connected after few weeks speed is very slow as i am in rural area only getting between 4-8 mgb sometimes cannot use it telephoned offered me fibre but only with 24 month contract do not want to be with them read reports on here where other people taken fibre at extra cost and still getting only adsl speed which slow and being charged for fibre so when my contract ends in november next year will finish with them
  • Reviewer
    Location
    Walton on Thames
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous- cuts out every 10 minutes on fibre service. Impossible to work from home. Can’t wait till my contract is up.
  • Reviewer
    Location
    Walton-on-Thames
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service - DO NOT TOUCH, arrogant and patronising customer service, shockingly low broadband speed (2 MGB for 30 guaranteed!!!). 0 Broadband reliability - you are constantly cut off from network!!!! AVOID!!!
  • Reviewer
    Location
    Walton-on-Trent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Swapped from sky (kept putting price up) plusnet promised 67mb for what I was pay the same price to sky for 36mb - rarely get more than 25mb varies constantly between 25 & 50mb certainly not as reliable as sky hub by a long shot
  • Reviewer
    Location
    Walton-on-Trent
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    My estimated line speed is 54-71 Mbps i signed up for up to 38Mbps and plusnet sent me an email saying my actual linespeed is 21Mbps nearly half of their estimate when selling it to me - talk about fraud - Why oh Why did i sign up for 18 months? cant wait to go back to Sky they dont throttle you at peak times.
  • Reviewer
    Location
    Wandsworth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our broadband was ordered to activate on 26th May, today is 2nd June we still don’t have an internet connection. We called Plusnet many times and their answers are all contradicatory and they don’t seem to know what was the exact issue. It’s so irresponsible and incompetence.
  • Reviewer
    Location
    Ware
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This was the worst decision I have ever made never.......ever join plus net your life is going to be very difficult....I have taken out fibre broadband and never worked properly I tried to cancelling they come up with huge bill customer service is woefull never give you any answe idiots
  • Reviewer
    Location
    Wareham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Initially Plusnet was good, although my internet was always slow on a Sunday maybe because it was peak. If you are late with payments they sa they give you 14 days which is no way true you can just about log onto fb but you can't do anything else. My internet has been going in and out of service for over a week now after a call wait 3 times of over 50 minutes and the service is still no better I have gone with someone else. The call wait time alone is ridiculous and then for the customer service to pass you around to wait longer and the issue is still not resolved just made my mind up. Don't bother using this company.
  • Reviewer
    Location
    Warminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Switched to Plusnet from another provider. Wish we hadn't. Have had no business broadband for two days and still waiting for new router. they disconnected all our phone lines yesterday so had no business phones all day. (Our phone supplier sent an engineer straight out not Plusnet!)Still can't receive incoming calls on our broadband line which is also our fax line. Nightmare goodness knows how much business we have lost. Still waiting for a new router, our previous company sent theirs out in good time for the switcover, not so Plusnet. Wish I had never heard of them.
  • Reviewer
    Location
    Warminster
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Really bad. Broadband was mostly unavailable for a brief time I spent with plusnet, with the blame being put on anything from highly traffic to winds. I never had any issues with previous or current provider.
    Customer services put the phone down on you when they don’t like conversation. Finished of with cancellation fees that I tried to pay within time limit advised, but it has already been forwarded to debt reclamation agency so waiting for more fines.. never again
  • Reviewer
    Location
    Warringon
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid joining this company from my experience. It takes at least 30 mins on each phone call to customer service.
    The broadband order was 4 weeks delayed and I had no internet connection in the meanwhile. It was very stressful transaction!
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Avoid like the plague. Kept on hold for average of 30 mins for every call. Three engineer visits booked but failed to turn up. When you ring to check that engineer is on his way your told they can not check until 6pm. When it gets to 6 pm they tell you they will contact open reach to find out why it was a no show. Next thing call from an Indian call centre to book yet another appointment and the cycle starts again! No one takes ownership and the complaint procedure is laughable.
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    Overall their antiquated systems which seemed modern in the earl 2000s means service is now terrible. It isn't scaled to cope with modern use, the router is flaky and it has obviously become BT's view of giving out cheap broadband without taking away from their brand. Wont be choosing them again.
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst mobile and broadband service I have encountered in last 10 years! Staff are incompetent and in cases actually lie! Made manager listen to call and confirmed this despite initially trying to excuse it. Routers are substandard and was offered £60 to buy my own after the 3rd replacement!!! Avoid this company at all costs
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Comments
    AVOID THIS COMPANY OFFER YOU SERVICES WHICH ARE NOT AVAILABLE AND TAKE YOUR MONEY FOR 2 WEEKS BEFORE REFUNDING IT SHOCKING CUSTOMER SERVICE STRONGLY ADVISE TO AVOID PAY THE EXTRA GO ELSE WHERE

    Absolutely disgusting company with no manners what so ever I would strongly recommend no one to go with this company you wait 30 minutes to get to speak to someone and when you do they don't want to help. very rude to you and then just put the phone down when you are in the middle of talking,tryed to contact them to join them and they lied what services you can be offered take your money and then let yu no in a week that they can't even offer you the service you agreed to and then when you speak to someone they are foul mannered unhelpful,how to treat new customers and they a supposed to have award winning customer service with a partner company something doesn't ad up I will be tell all my friends family everyone I possibly can to avoid these arrogant none helpful advisers who don't care about anything apart from taking your money!! AVOID THIS COMPANY WORST ADVISERS EVER
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had nothing but reliability troubles for weeks. If you try to complain you are put on hold and then if you eventually get through they want to put you on to another department which again has a hold period. As someone said previously there is no minus category. Do not go with PlusNet, The word rubbish is too high a category for them. I am changing to another provider, even if the service is as bad it is only half the cost. Avoid PlusNet.
  • Reviewer
    Location
    Warrington
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had nothing but reliability troubles for weeks. If you try to complain you are put on hold and then if you eventually get through they want to put you on to another department which again has a hold period. As someone said previously there is no minus category. Do not go with PlusNet, The word rubbish is too high a category for them. I am changing to another provider, even if the service is as bad it is only half the cost. Avoid PlusNet. I wonder if this can ever be sent????

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.