Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2154 customer ratings since 2021-05-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 89 pages

  • Reviewer
    Location
    warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    they took over my phone lines but because 'their supplier was late transfering the account' I got to pay an full month to the old company, as well as a month less 5 days to plusnet, when I complained it took 1 hour and forty one minutes on their chat line before the words above were admitted but there was nothing I could as they were not allowed to give me the suppliers details.
  • Reviewer
    Location
    Warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never received customer service like this before. Ordered broadband for 12 months at discounted rate by paying in one lump. Continuous string of delays and fob offs that the broadband can't be set up. Phone line was set up quickly however, and Plusnet wanted to charge for the phone line over the six weeks without internet. A very obnoxious customer service agent shouted at me on the phone to tell me that I have to pay for it, whether I wanted it or not. Even though I only needed line rental for the broadband, and their welcome email stated that they would be set-up at the same time. When I cancelled the order and went to Sky (who were very good and set me up with good service in less than two weeks with a price match), they didn't pay my refund. Everytime I contact them, I receive the same string of excuses as to why they haven't been able to pay. They have been sitting on my £200 for 4 months now, and I still don't have it back. They are very difficult to get hold of - you have to sit on hold for a long time, and when you get through, the person answering the phone doesn't have the information needed to answer you and simply opens an online 'question', which repeatedly gets put on hold for a week at a time. I have had to go through my credit card provider to claim the money back from them, as I have had no success myself, and feel like I am banging my head against a brick wall. My advice - do not touch this company with a barge pole! Go to Sky instead - they know how to speak to their customers politely as well.
  • Reviewer
    Location
    Warwick
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Cant fault them. Better than bt.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very poor broadband speeds - drops to zero frequently. Tech support terrible - always have to wait at least 30mins to get through. Have had this problem for 4 months with no resolution.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up, had an issue so had to call before my changeover date. 40 minutes on hold and decided to bail as not my idea of customer service!
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    From the outset Plusnet have been underhand, unreliable and I would not recommend them to anyone.

    To contact customer services requires you to hold for min 20 mins on a premium number. To port my landline number took over four months. Broadband speeds were terrible. Having left, they carried on billing me!

    Just terrible, avoid at all costs.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not use this company

    I mistakenly signed up for fast fibre broadband on 12th July and now on the 1st August I have no broadband and little prospect of it till 8th August. This is because of the incompetence and lack of interest on behalf of plusnet to deliver the appropriate router.
    Customer Services have been trained to say how sorry they are in 100 ways but no training on how to resolve a customer complaint. Pathetic, but what do you expect from a bt company
  • Reviewer
    Location
    Watford
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service. Terrible connection. Terrible customer support. Unfortunately, I would encourage everyone not even think about getting Plusnet as an internet provider.

    Moreover, I am happy that I got internet connection at all. It took three weeks, six (yes, six) hours of waiting on phone to get to customer service, in order to force Plusnet to provide me internet connection that I am paying for!

    The bad review of Plusnet can take as long as the entire Lord of the Rings trilogy.

    Don't get Plusnet - you have been warned.
  • Reviewer
    Location
    Wellesbourne
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Switched to save a few quid a month on broadband costs£23.99p instead of £31.50p for John Lewis. Ended up with bills for £94.93p for the first month because no one would cancel the JL despite me phoning and doing so four times in six days. Still don't know how they figured I owed that amount. Plus Net helped themselves to two random amounts via direct debit,in the space of a week from my bank account for services I was not getting. Spent hours and hours on the phone to both parties trying to get some sense out of them to no avail. Longest wait to speak to some one? 46 minutes!!!! Made 12 phone calls before finally cancelling after the router stopped working. The final straw that broke this camels back. Still waiting for refunds from Plusnet and JL,not holding my breath. An absolute shambles. Do all the "customer services" people at these companies(same people for both) have degrees in incompetence from the university of Couldn't Care Less?
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband privider ever! One star of rating is to much. When I'm not using the broadband light on device is blue. When I turn on my laptop, router starts flashing orange. I'm going to leave company and I'm not going to pay any leaving charge.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Plusnet
    Date
    Comments
    I had been with Plusnet for a number of years but decided to change to Now TV. The customer service regarding this changeover has been diabolical. I have just been rung by one of their customer service agents and after I complained about the length of time I had waited whilst trying to phone them I was told well you are leaving us now so you won't have to contact us again will you? Not impressed.
  • Reviewer
    Location
    Wells
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Shambolic service. To cut a long story short Plusnet failed to send a router on time. They failed to connect my broadband on time. They failed to inform my existing supplier that I was moving to them. Their customer service wait times often run to an hour and their 'Live Chat' is unavailable for hours at a time. They have cost me hundreds of pounds and I wish I had never transferred to them.
  • Reviewer
    Location
    Wells
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Shambolic service. To cut a long story short Plusnet failed to send a router on time. They failed to connect my broadband on time. They failed to inform my existing supplier that I was moving to them. Their customer service wait times often run to an hour and their 'Live Chat' is unavailable for hours at a time. They have cost me hundreds of pounds and I wish I had never transferred to them.
  • Reviewer
    Location
    Welwyn
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Disconnected me without authorisation and now have to wait 10 days for reconnect with no compensation. Avoid at all costs.
  • Reviewer
    Location
    Welwyn Garden City
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Since I joined Plusnet last October I had to make repeated complaints about broadband service quality which is terrible. Use the ombudsman to leave Plusnet without penalty.
  • Reviewer
    Location
    Welwyn Garden City
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very slow broadband speed, very over priced, managed to leave after having to stay with them for 3 years on a contract so we didn't have to pay a leaving contract fee, then get a notice saying that we still owe them £83.31. Still trying to get through to them to investigate why this has happened. WORSE BROADBAND COMPANY EVER! DON'T USE THEM!!!!
  • Reviewer
    Location
    Wembley Greater London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    On joining prices very good, customer service excellent, but after two years of loyalty, prices three-fold, customer service fair, and recent speed a tenth of those promised.
    Still better than BT!
  • Reviewer
    Location
    West Berks
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have had ongoing problems with plusnet for some years, their problem is probably with BT but then BT own the lions share!
    Latest input:
    We have a partial phone service after 6 days without, still back ground noise, however our Internet hardly works with a download speed of 0.09 and an upload speed of 0.23!

    I sincerely hope that they will apply some urgency to these issues and also to receive some form of response from them after days of silence!
  • Reviewer
    Location
    West Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I've given 3 stars purely because they're not as bad as companies like TalkTalk. I had endless problema trying to get Plusnet to refer a fault to BT, they eventually did and now fixed.

    In brief, after days of them fobbing me off saying things like "see how it goes" they did a proper line test and established there was a fault and a BT engineer would need to be called. Then bounced me round the houses. After about 2 hours on hold and spoken to about 4 people they said they would refer this to their fault diagnosis team and I'd hear back within 3 days if they'd found a fault, this despite them already having confirmed there was a fault.

    Several people later and me not taking no for an answer and just ringing up and speaking to someone else, I eventually get through to someone who knew what they were doing and he sent this for a BT engineer who came a few days later and fixed the problem.
  • Reviewer
    Location
    West Berkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Started off well but has deteriorated.
    I was initially very pleased with the service. It started out well with download speeds of up to 9 Mbps (slightly over the promised 7-8 Mbps). This further improved to 16 Mbps when the local exchange was upgraded in early 2016. However since late November the best speed has been a consistent 5.5 Mbps.
    Having had to wait 40 mins on the phone to report a line fault (a faulty connection on the overhead line rectified by openreach) I was not keen to repeat the experience to discuss the slow speed, so looked for an email address instead, only to discover there isn't one!
    So their "award winning customer service" boast rings somewhat hollow with me.
    To be fair I have had no problems with reliability (apart from during the line fault for which they can't be held responsible), so it's such a shame about the loss of speed and poor customer service.
    Gigaclear have just brought fibre to the village, so when my line rental runs out in a few months I intend to give them a try unless the situatin improves.
  • Reviewer
    Location
    West Cornwall
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No active broadband since early December.
    Service on and off.
    Appalling customer service.
    Manager call back never happens.
    Waste of BT engineer’s work time.
    Cannot wait to leave this useless company
    AVOID
  • Reviewer
    Location
    West Dunbartonshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Plusnet don't want their customers to get the Rewards promised by them, then you are locked in to a contract which you have to pay in full to get out of. The only good thing about this company is the advert. Do not join as the price is not worth the pain of dealith with this dishonest company, poor service, poor speeds and they avoid paying the rewards they promise by not sending you the email. I am disgusted by Plusnet.
  • Reviewer
    Location
    West kilbride
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Awful broadband connection which constantly drops. Customer service is an oxymoron. The introductory welcome begins with " R you aright, mate? " delivered in a low decibel monotone interspersed with long silences. I'll be switching at end of contract period. There is a real problem at the heart of this business.
  • Reviewer
    Location
    West London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Called to discuss contact and decided to give Plusnet a try, after all, it couldn't be worse than Virgin Media. How wrong I was! Setting up the contract was fine and I paid the line rental and call package in advance. I agreed to take an Anytime International Calling Package which, for £7.50 per month gives me 300 minutes of calls to Sweden and Canada where I have friends who I speak to regularly. First mistake was when they transposed to numbers of the number I wanted to port to my new account. I called and was assured this would be no problem and this would be put right. Called back some days later ... nothing had been done. Customer Service assistant cancelled the contract and said the new number would be working in a few days. Called back some days later to find out when and was spun a cock-and-bull story about having to wait two days after cancellation and then ANOTHER two days to set up another. This was the point I asked to be transferred to a manager as Customer Services were clearly telling lies. The supervisor called back and agreed to give me the International Call Package for 12 months at no charge to apologise for their inefficiency and lies. I agreed to this but warned that I would watch them in the future to make sure they took no payments from my account as all charges had either been paid in advance or given free. Guess what? This weekend I was sent a bill for £18.22. Customer services tell me that the International Calls can only last 30 mins and the one call I made went over that and they were charging me 0.73p for that. The rest was made up of charges either already paid or given as an apology. A 25 minute call today told me that they would go ahead and take the payment from my account ... And refund it 5 days later. I'm a pensioner and while £17.49 is nothing to Plusnet, it is a lot to those f us with just a state pension to live on. I asked for a call back within an hour and was advised that this wan impossible and that it would be between 2 to 5 hours. It's now 7 hours and guess what? Exactly! No one can be bothered to provide good customer service but are happy to lie to and steal from their customers.
  • Reviewer
    Location
    West London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider I even had!
    Keep away from this provider and don't believe their slick TV adverts.
    Their internet connection is dreadful ! There is no connection during the morning and then connection is sporadic. When I complained they blamed my computer !
    Also be aware of the fact that it is practically impossible to leave them within the 14 days as you are entitled by law.And here how Plusnet tie you to a contract:
    They claim that the 14 days period starts from the moment you sign the contract and not from the moment you receive your service. They take over a week to connect you and them when you discover how bad their service is and ask to terminate the service while still within the 14 days period they say that you need to wait for another 10 days until the system is 'stable'. Having waiting for these extra 10 days and the connection is as bad as before and you wish to leave them they say ' sorry but you have missed your 14 days deadline'
    I would strongly suggest that before you sign with them make sure that you are aware of this trick and better still keep away from this provider
  • Reviewer
    Location
    west lothian
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Move from BT due to cost - thinking broadband is broadband how can there be any difference. WRONG.

    The broadband began to have big drop outs almost immediately on switching. Told at the time this would disappear with time as the line "optimises" Again WRONG.

    Line got worse, with periods of hours on end of no broadband - day or evening. I can't remember one streamed film that we watched right through with no failure on the line. Entertainment is only an irritant but If you work from home as I regularly do this is a nightmare.

    Now - as to the well advertised customer service. Got in contact to get the problem fixed. Logged into the system and gave them 3 times when I would be at home for an engineer to have access. This will be sorted soon. WRONG.

    No one appeared and no contact to confirm. I went through customer service calls and online chat (from work). Ah yes we can see you are having a lot of problems on that line. We will open a case file and get someone out - give us 3 dates/times ect.. Again. Nothing. Went into my account and the case was closed with no action taken again. Contacted them again - furious. Asked to go through the same pantomime process of providing three available dates.

    In essence. They have very poor service to match their very poor product.

    Was looking at options and attracted to the John Lewis deals then discovered that their services are provided by Plusnet.

    BT no longer seem overpriced. With plusnet I am paying for a service I don't receive - now that is poor value for money.
  • Reviewer
    Location
    West Lothian
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had a contract with LIFE Mobile. Called and cancelled it. Yet Plusnet took over the Life a little bit later and simply kept my contract alive.

    Had a simple sim 30 days rolling contract. No phone.

    1. Sim card was deactivated
    2. Cancellation was confirmed by phone (I was recording the conversation as they simple couldn't understand the difference between Account and contract).
    3. After take over, Plusnet created new account with them without my autorisation (they took over ~2 months after my 30 days cancellation notice ended)
    4. They kept increasing the "bill" yet no one was providing the service and I had gave my cancellation like 6 months before
    5. Of course keep sending letters.


    Case will end up in court due to damaged credit score, illegal "account" creation, refusing the right to cancel according to their contract and the LAW.

    BE CAREFUL !!! THEY ARE NOT WORTH OF ANY TRY !!!!
  • Reviewer
    Location
    West Malling
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Broadband move with Plusnet - an unmitigated disaster. Notified months in advance and only delivered almost a month after being in the new property.
    Numerous telephone calls and emails ignored or left open - at a time when we all work from home.
    Appalling - especially at a time when the UK has third world broadband speeds too. Avoid!
  • Reviewer
    Location
    West midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shambolic company.

    Signed up online. Heard nothing. Called up. They said a problem with identifying the correct line. They said it was sorted.

    2 weeks before I was due to go live I called up about the router. I still hadn't received it. Thry said I would receive it a few days before going live but there was a problem with the line. Apparently now sorted and I would still go live on the same day.

    A week before going live I called about the router again. They said there was a problem with the line. Again. Apparently sorted. Router was dispatched. 

    3 days before going live. No router. Called again. Problem with the line. My current supplier had cancelled my contract. Plusnet cant take over. I have internet. N router. No phone line.

    Absolutely shambolic
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't understand why PlusNet are touted as a reputable company with excellent customer service.

    They are crooks and some of their business practices are questionable to say the least.

    A few examples to prove my point;

    1. If your router breaks after the 12 month warranty period (information you will only find out if you experience this problem as it is nowhere advertised) you will told that if you want to have the internet that you are paying for you will have to pay an inordinate amount for a replacement modem.
    2. If you relocate homes and require your internet to move with you, again you will be asked to pay an inordinate amount.
    3. When you are asked to pay for anything, their "customer service team" will ALWAYS offer you to extend the contract instead. Never do this, once the contract is extended you are locked in and will need to pay to get out of it if (for example) your internet suddenly stops working as it should.
    4. The speed of their internet is awful and they make no effort to fix any issues.
    5. The customer service team simply do not do what they promise, returned calls are not made, responses to emails and messages are left wanting and there is no effort or interest.

    I hope this gives some of you a clearer picture of PlusNet. I understood when I signed up that the company was a reputable and fair one with excellent customer service. Unfortunately the reality is quite different.

    I will be going back to Virgin as soon as I am able, even if I have to pay for the privilege of leaving.

    I would highly recommend that you steer clear of this ISP.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Really poor customer service. Long wait times every time you call. Signed up to 18 month contract and then 4 months in they increase the price. When I phoned to ask why they were billing me more I got told I'd been notified (which I hadn't) and that more than 30 days had passed since the alleged notification and therefore I am still tied in to the remainder of the contract. Won't use these cowboys again!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When plus net is up and running it is reliable internet. However I have had a multitude of issues with them. I paid for fibre optic broadband and after 6 weeks the correct wall connection was installed. For a week I had wonderful fibre optic. The service then cut off. Plus net then told me fibre optic was unavailable in my area. I assured them it was and I had been using it, but they told me I was incorrect and then said I would have to have normal Internet. This then took an additional six weeks to be set up. The problem (told to me by the open reach man) was that I had been connected for fibre optic and so the wires had to be moved about on the street box back to normal broadband. So I could have had fibre optic all along. But I gave up on that in want of an easier life.

    Months later I am moving house. I called to move the address and spent one whole hour on hold to speak to an advisor. When I got through I was told the associates who can help you move address only work until 8pm and there was nothing they could do. So I now have to call and be on hold another hour to move address. I am not exaggerating on hold times. They have the worst customer service I have ever experienced for broadband. I completely regret leaving EE. Don't go with them unless you know you won't be moving or requiring support with your broadband in any way at all!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Comments
    Speed - appalling, constantly drops
    Customer service 40 minutes wait
    Broad band speed - upload .69 when it works, download 5.84 when it works
    Reliability zero
    NEVER had any trouble with previous provider with speed in 15 years. Moment I changed to plusnet all changed.
    Only one word to describe - USELESS
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Recently changed back to Plusnet from Talktalk. Everything now works fine for me and the current deal is cheaper than the old one. So all in all happy I made the change.
  • Reviewer
    Location
    west midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    customer services useless, we will call back in 1 hour no call back!!!!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I have ever had. Could not get online in my bedroom, router would periodically just keep kicking me off and very slow. Icing on the cake was when I gave 30 days notice and they disconnected my home phone and broadband immediately. Problems with mobile service as well. Complaint Manager on broadband side very helpful, apologetic and professional - I could not fault her. Complaint Manager on mobile side not very helpful and not all apologetic.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For the past three days I've had an orange light flashing and the connection speed has been APPALING. I tried calling them but cut off after an hour and a half. It is shocking the way they treat customers and provide them with rubbish service! I'm suppose to get a speed of 80mb and it's not even near 35! AVOID AVOID AVOID
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all cost. Read there terms & conditions ie section 4.. they do not guarantee there equipment to work and do not guarantee a WiFi signal.
    This is what has been quoted to me from there horrible customer service, they only guarantee the line to the router but not the output.

    Have had months of no service due to drop outs, WiFi cuts out to less than old dial up, and I’m on fibre 70mbs received 16mbs up & 18 mbs down on a good day.

    Now face cancelling them and there criminal threats to charge over £200 pounds to cancel contract.

    Plain to see this is a scam company who make money for providing nothing.
  • Reviewer
    Location
    West midlands
    Reviewing
    Plusnet
    Date
    Comments
    Absolutely shocking service ...... Part of BT say no more
    Stay well away from this company
    Had 2 accounts with them .... Cancelled both contracts with them
    Be aware !!!!!!!!!!!
  • Reviewer
    Location
    West midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!

    Taken my money and 4 weeks later no communication, and still no fibre. Contacted them - orders not even been placed. Cancelled will go elsewhere. Had my money for 4 weeks and actioned nothing!!!

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