Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.7 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars

Based on 2154 customer ratings since 2021-05-17 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,556 Customer Reviews over 89 pages

  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    My experience has been: Poor wifi signal; unreliable (stops working, just when you don't want it to, for no reason); inconsistent customer service.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only I could give them a 0 review. We are a pharmacy and we should have had Plusnet move our line over on the 27th Aug, but to date 9th Sept still no phone line or broadband. The move was supposed to be from old provider to them and supposedly a simple switch. To date they have not sent out an engineer after promising us on 3 occasions and all they seem to do is continue to make false promises. We have had one of our housebound patients go into hospital as he was not able to get through to us in order to have his medication delivered. Absolutely diabolical company, worst provided I have ever dealt with. You can even talk to the managers all they say is they will only tell you the same as what we tell you !!
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Might be cheaper than other providers but they are rubbish at listening and dealing with connection issues. I had constant speeds of over 70Mbps before, this slowly went down to 67Mbps and now hovering around the 64Mbps, which is ok but quite a drop
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Their systems do not cope with problems and they do not appear to have any relationship worth a jot with Openreach. Joined weeks ago and still do not have a working landline or broadband.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I regret going with this provider. Luckily I was within my cooling off period to get out of the contract before getting stuck in it. I have never experienced such a customer service. Their staff lacked manners, were rude over 'live chat' and showed no compassion towards customers. I have not felt like I am interacting with a professional service. Staff have given attitude and have not been bothered about complaints or wanting to leave the provider. AVOID PLUSNET. I have no idea how they get a good reputation for good customer service. They are the worst, and i've been with most of the broadband providers! I am only giving 3 for the broadband quality because not sure, not had chance to experience it but would assume it is okay. But even with that, if you read their community forum on their website you will see lots of issues from existing customers.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Just came from sky. My download speeds dropped by 80% , and in still on the phone now, for 20 mins while typing this review. Disgusted. Literally 20 minutes on hold,
    My speed is 0.59mb sec at 7pm. On sky it's over 10 , same phone line,
    Just don't use them,
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just switched to Plusnet from Sky, purely because of price.So far so good after reading lots of negatine reviews on various review sites.Phone line was reinstated within 2 hours of being switched off at 8.00am by Sky. The brochure supplied with the router does state that internet could be anytime upto midnight on the day of the changeover so wasn't too concerned when it wasn't working by 1.30pm. However the booklet says they will inform you by e.mail when it becomes aavailable.How do you get e.mails without the internet?,so I gave them a call which was answered reasonably quickly and effiently by their helpdesk and he said he would "keep his eye on it" and call me when it was ready.At 7.30pm I was getting a bit "tetchy" so I gave them another call.I did have to wait about 10mins to get answered and was told,very politely, that it was ready at 4.10pm but someone had not flicked the switch! A small error that could have been avoided but on the two calls I made they were both handled efficiently and very politely.If anything does go wrong I'll be on the review site and let you know
  • Reviewer
    Location
    West Midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We went back to Plusnet after our contact finished with another provider, wish we hadn’t have bothered, speeds and reliability are absolutely useless, drops out constantly, takes ages to load, it’s useless. You ring CS all they tell you to do is switch your router off blah blah, not a permanent fix. It’s that bad i spend most my time using my mobile data, i’ve even increased my data so i get consistent broadband. Oh I live in a town and not the sticks so no excuse, I cannot wait to get rid of them.. take my advice don’t bother.
  • Reviewer
    Location
    West Mids
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The worst service I have ever received.
    The biggest farce of trying to move home i have ever had.
    Countless lies, no communication.
    I am leaving for a real internet provider
  • Reviewer
    Location
    west scotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We'll do you proud: not any more !
    I've waited for over an hour today for an answer to my enquiry about the increase in my monthly bill.
    telephone impossible; call waiting times in excess of 30 minutes.
    Chat online: waited 50 minutes initially;lost the connection;tried again.
    Eventually got through,then spent 35 minutes trying to understand the agent's answers.
    The screen doesn't respond properly and it is all very frustrating.
    No longer possible to raise a question,and no one answers the phone.
    I've been a customer since 2007,and this is the worst I've known.
    What is happening at Plusnet?
    Why has the service deteriorated so much?
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Ok, start with what was good, an 18 month contract which until 15 months in had been pretty good, occasional drop out but for a few minutes at a time. Then it went wrong, I'm a technical sort of fella so could work it out was the router from the start and I told Plusnet that was the issue, fair enough they still have to go through the motions so four days after reporting the fault an Openreach engineer came out confirmed it was the router. I called Plusnet who wanted a £100 to replace the router unless I extended the contract term and then I could get it at a reduced rate. 2 months left on the contract and they could not see beyond the £100, if they had have replaced it I would have stayed with them but they didn't care. I never received an apology for the fault or any attempt from Plusnet to contact me to retain my business, when it worked it was fine but when it broke they couldn't give a monkeys, I'll never use them again and would never recommend them.
  • Reviewer
    Location
    West sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Plusnet is talk talk in my eyes they tell you it's your router your microwave any thing they will tell you to make you stay with them but don't be fooled they are crap with unstable fibre connections prices are only just cheaper then BT but the standerds and much less then BT done make the mistake I did and go with them and the 14 day cool off is before the Internet even comes on don't risk it it's not worth it go to sky or BT but not plusnet
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had a lot of different ISPs over the years and I'm afraid to say that Plusnet has got to be the worst by far. Connected 3 days late, not a good start! and the amount of downtime is ridiculous, the router they send out is a piece of rubbish, always switching itself off! I have now gone over to EE before the end of the contract as EE will pay £50 towards any cancellation fees that Plusnet charge ( I have already had a letter to confirm I will be charged £21.50 for early cancellation) so in effect I will be £28.50 better off. As most of the other posters on this have said, they do reduce speeds, have rubbish customer service and are totally unreliable. I can only think BT who now own Plusnet is trying to kill it off, one less competitor to BTs overpriced Broadband so called "Deals".
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Although our broadband speed could be higher we still like the reliability and customer service of Plusnet.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I am furious at the service I have received from Plusnet. I changed to them as a result of some very positive reviews and they were very professional in setting us up. However, we were moving house and had a gap between selling and buying. Dates had to be amended and I was promised that there would be no problems. Nothing could be further from the truth. They managed to totally mess up, leaving our vendors with nothing and us having to pay for a service we couldn't use as we had not yet moved into the property. Their response has been woefully inadequate; I can't have a name of someone in charge to complain to, I have wasted a huge amount of time and money trying to contact them and they tell me that there is nothing they can do to rectify the situation.
    I would dearly love to terminate the contract but the penalties are astronomical.
    You can tell the quality of a company by their response when there is a problem and I would not recommend them to anyone.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We moved my mothers phone line to Plus Net. My mothers care line is essential and operates through the phone line. In over a week the phone has not worked since the day of the change over. The call centre are no help at all and we now have to employ a carer to visit as my mother in is danger without a phone line. Plus Net have done nothing beyond saying sorry x 100 times, this does not help. I would not suggest moving to this terrible service provider.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    All the time your service is working Plusnet are great but once I tried to upgrade to FTTP the problems started. I've been waiting for 3 months now and nothing works the Customer Service reps never call back and when calling them expect an hour wait before your call is answered, then follow that up with the standard response that there aren't any managers you can speak to - Plusnet couldn't give a damn once they have you on a contract, my advice is to stay well clear!
  • Reviewer
    Location
    West Wales
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Very poor customer service. Refused to accept report of a fault on the phone line from me and demanded my disabled mother leave the house putting herself in danger to get to a working phone.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DREADFUL APPALLING CUSTOMER SERVICE. DO NOT USE THIS COMPANY.
    I went to PN as I didn't want to use BT due to past experience by me and friends and family. BT haven't been at all good. However I have recently been told that PN is owned by BT. If this is correct, it doesn't surprise that the customer service and treatment of it's paying customers is so bad. They use the excuse of 'terms and conditions' to do whatever they want to.. Put prices up, even thought you haver a contract, charging if you decide to leave the company. Any excuse to get money out of you. They recently put the line rental charge up by just over a pound a month for every customer. They have over 3 million customers, which means they instantly increased there income by almost £4 million pounds a month. !! Corporate greed and profiteering.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Used to have a top class service on the up to 8Mb product. Reliability now very poor on up to 20Mb. Many disconnections and told that 3 disconnections per day acceptable. Speed is satisfactory.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have after 3 1/2 years cancelled my broadband and phone package only to find they are going to charge £160 cancellation charges!! This is because I upgraded to a supposedly faster speed service in Jan 16 - but this has not stopped the randon outages or improved the speed. No amount of discussion with them will change their minds, the fact that PlusNet is just another name for BT is very clear from their attitude to customers. Stay away from them.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So far, the worst I've ever experienced.

    I switched from Sky, because a) it's cheaper b) it's (marginally) faster and c) I wouldn't be limited to using Sky-only devices.

    However, I have no had a decent speed at all since switching.

    I've tried resetting the router, being in contact, doing all the troubleshooting, and even got an engineer out to do the same thing (oh, and be careful because they charge you for a callout without telling you beforehand)... and there is no difference whatsoever.

    My "download" speed, after a month, went from 20Mbps to about 29Mbps, and then suddenly, a couple of days before the engineer was to come out (an unable to cancel the callout without being charged), it went up to 31Mbps, the "guarantee" speed.

    Then, Saturday morning, when no one else is awake, the downloads are around 34Mbps. Still below what I'm paying for, but a vast improvement... when I'm plugged directly into the test socket, a couple of feet away from the router.

    However, upload speeds remain shockingly low. 2-3Mbps when I should be getting 9.8Mbps (according to all their figures).

    Not only that, but when ANYTHING is being downloaded, the entire connection goes down the crapper! I'm downloading files I need for work at >1Mbps, and I can't connect to anything other online service, even on different devices.
  • Reviewer
    Location
    west-midlands
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    plusnet is the worst internet broadband provider. avoid using them.
    i switched from sky to plusnet to save. they took payment from me when i signed up with them. my internet was supposed to be on a week ago. everyday i keep calling them, im put on hold to then be transferred to another department where i am put on hold again. On average i am on hold for 45-50 mins. they keep saying that my internet is delayed because of their supplier, which is really none of my business. i need internet everyday to get on with things but because of their crap service i have to go out of my house to sit in a mc donald or subway or wherever they offer free wifi. i have to spend money at mcdonald or subway to be able to use their wifi, however at night i have no access to internet. it's really boring and annoying.
    this has been going on for a week now.
    i am disgusted with plusnet. signing up with them was the worst move i've made.
    they are absolutely crap.
    to save you stress, dont go with plusnet.
    cheap is not always the best solution.
    sky was the best of them all and i left them but i will go back to them because after an 18 months contract with them, not once i had to call them for an issue.
    if you want the best fibre optic, customer service etc... go with sky or if you are already with sky, stay with them.
  • Reviewer
    Location
    Westcliff on Sea
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have just left Plusnet after 13 years. I thought there customer service was good until today.

    They are going to charge me a £30 cessation charge. A charge that was not invented when I joined all those years ago and certainly not in my original t&cs. Hopeless on the phone they don't even understand the point I am making . I don't recommend this company after this mugging which will end up in the small claims court.
  • Reviewer
    Location
    Westhill, Aberdeen
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Gave one star because there was nothing lower available. 1/1000 in all categories. Worst decision to join Plusnet (fibre road band). When I joined them, first few weeks everything was perfect. After the time when I was not change my decision, terrible service, terrible customer service. DON'T GO FOR ANY PLUSNET AND DON'T TRUST THERE GOOD SERVICE FOR FIRST FEW WEEKS. Now I have to use their service for two years but first and last time in my life.
  • Reviewer
    Location
    westmids
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    plusnet is a ripoff as soon as you sign your contract you are doomed there costumer service do not give a dam and must all be trained on how to tell lies then when you do leave they send you a debt letter saying you owe hundred and something pounds SO CHECK AS MANY REVIEWS ABOUT PLUSNET AS YOU CAN
  • Reviewer
    Location
    Westminster, London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible broadband provider. Let's start with how they delay setting up my service by 18 (!) days. During the service period, the speed was terrible, dropping off significantly at times. If 3 people were using the internet at the same time, that would pretty much stall everything. Yesterday my contract ended and today a bill was still generated! I have just discussed it with a customer support rep and he suggested that either I pay it and they will refund it, or cancel my direct debit. Why wasn't it done properly on their end?! Are they hoping that some people will just not notice that payments keep going through? This is just an extremely poor focus on customers all around. I will never use PlusNet again.
  • Reviewer
    Location
    Weston
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer Service 0/10
    Worst customer service don't bother trying to ring them as I don't think they actually have anyone answering the phones. 26 minutes today in the end gave up.
    Broadband speed 0/10
    Alleged guaranteed 3meg (can't have fibre) not once have they reached that & the Wi-Fi signal is non-existent. Sat in the same room as the router ran a speed test & got .32meg. My security system relies on Wi-Fi, my door bell as well, my heating system also relies on it so basically all of it is null & void & trying to get this company to help well basically I have now given up. Asked them to put me on the waiting list for fibre as per BT their response we can't do that. You have to request it, hold on BT say that my supplier has to request it & as their parent company is actually BT can you see where I'm going with this.
    Broadband reliability 0/10
    It's shocking. When I asked them

    Would I recommend them HELL NO & their adverts on the TV obviously they've paid for all of their awards because from what I've experienced no way they've got awards for customer service, reliability or anything else for that matter.
  • Reviewer
    Location
    Weston super Mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking service was with them for about 7 months and never had internet speed which they said id get and thats when I actually had a connection AVOID THIS COMPANY
  • Reviewer
    Location
    Weston Super Mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    gradually getting slower and slower, went off last night, submitted ticket, still no response,sat on phone for over an hour and still no answer so gave up for now, tied to this rubbish for another 8 months thanks to Curry's talking me into this change when I bought a fridge freezer....been with sky,talktalk and bt before, this is the worst, not worth the saving, can't even get on most webpages as it times out.
  • Reviewer
    Location
    Weston Super Mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with plusnet for 3 years, the first two were fine.
    The last year has been god awful.
    Internet gone down 4 times, for long stretches. Woeful customer service, average wait times of 30 mins at any time of the day. Something has happened to the company in the last year, before I would recommend them now I would warn anyone against signing up. terrible terrible experience this last year.
  • Reviewer
    Location
    Weston-super-mare
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Great so far just switched, they kept me up to date on the process, advised change over would be 4/05/2016 by the latest but up and running by 1500 on the 3/05/2016. Very happy
  • Reviewer
    Location
    Wetherby
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Can't fault them, the phone package was connected a day early and so was the ADSL. I was kept informed all the way by text and e-mail and the speed is faster than my previous ISP (Sky).
    The icing on the cake is the money I'm saving as well!
  • Reviewer
    Location
    Wetherden, Stowmarket
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer for 3 days. Speed less than 50% of the guaranteed minimum. Caller ID Paid for and in not happening so all calls are being refused. Router placed in the same place as its predecessors has so far proved weak and unable to power the Sonos system beyond a few metres. All in all a VERY disappointing start
  • Reviewer
    Location
    Weybridge
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    really unreliable lately
  • Reviewer
    Location
    Weymouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Today I get a text from my bank saying overdrawn look to see that plusnet have taken 153.57 so lefted me 75 something overdrawn so I call to see why my bill is that much as I only normally pay 20 pound for the man to say they have charged you for moving house when one I have not. I moved in September so he looked into it and said we have gone wrong and I will sort it u will get a email soon or text to say what’s happening get that email and it’s says u will get a refund off 107 pound. So I call them back up and say why u only refunding me that much when my bill is only 20 so I should get more refunded for her to then look into it and comes back with u have not paid for ur phone bill from the start well for one I signed up for plusnet because I got a deal for 20 pound a month with both off them phone and internet so she looks into that and say yes sorry it’s 22:50 a month fair enough I then say how come my refund it not coming intill 10 days time u ****** up and have now made me overdrawn in my bank she then says that just how it work I say I am a single mum off two and she comes out with go to the bank and cancel it There was no sorry nothing at all just u go sort it out when for one it’s ur fault I am in his place right now.
  • Reviewer
    Location
    Weymouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband seems reliable and speed is good.

    Try getting through to customder service however; it is impossible. Huge waiting time on the phone until you get fed up and hang up. That alone is enough to want to leave them.
  • Reviewer
    Location
    Weymouth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good reliable broadband and phone service. Fairly good value for money. Appallingly bad customer service when things go wrong. Transferred from pillar to post and staff don't communicate with one another.
  • Reviewer
    Location
    WEYMOUTH
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't normally do reviews.But the service we have received from Plusnet
    has gone beyond excellent.Thank you.
    BT has lost a 17 year loyal customer.
    Just wish we had changed sooner, Can not praise Plusnet service enough.
  • Reviewer
    Location
    wf11
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst wifi ever, i live in a small 1 bed,1room ,1 kitchen and a bathroom,you would think in such a small property the wifi would be excellent, plus nets answer was go to fibre at a higher cost, this i did and was provided with a new (different style) router, omg the wifi is even worse, i have had to buy 2 cables to connect my 2 tv's directly to the router, can't wait till my contract ends so i can go with a better (hopefully) company.

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