Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars

Based on 2672 customer ratings since 2021-01-26 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,492 Customer Reviews over 350 pages

  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Went to plusnet from bt as I needed to save money and all the awards they supposed to have, worst mistake ever, the wifi is terrible, the speed is a good 10-15mbps slower which is a lot when all we can get where i live is 56mbps max, it cuts out all the time and the range it covers is alot less as well. I'm amazed that my WiFi is the same line and everything, basically the same company yet comparatively you are worlds apart. The online chat was disabled which I thought was odd as during covid I would have thought it was a better option for contacting there home workers, I tried calling numerous times but gave up after, 30 to 45 minutes of waiting on hold.
    I looked again today and the online chat is working, YAY, but wait, every option on there just comes back with a bot saying call us on customer services number and then it abruptly closes the chat, this is all except the sales line oh they talk to you, they want your money! Are you paying for these awards??? The only other company I have needed to contact a couple of times recently was sky and they manage to answer you during covid so not an excuse. Overall won't be staying with plusnet
  • Reviewer
    Location
    Ackworth
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not very satisfied with plus net at all
    Very slow download speed and constantly crashing dropping out the router going orange till it reboots its self
  • Reviewer
    Location
    leeds
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    engineervisited 02/08/2021. tried to connect 03/08/2021 no go. Phoned them and was told it should be live anytime upto 12pm 04/08/2021, we were not told this until I phoned them. Would I recommed them.....no!!
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Joined plusnet in 4 october 2020. Still waiting to be switched from my provider in December. Plusnet cancelled my broadband provider on Christmas Eve and failed to connect me. All my family are in Nordic countries and Italy. On Boxing Day I rang the technical department, only department that picked up the phone, and I was told the problem is that they have not been given an order to connect me. He said he will arrange to connect me on Tuesday when everybody should be back at work. I was connected 29 December. I am still traumatised by the lies and excuses. Can't wait to leave. Since joining plusnet I have received extra ordinary number of scam calls. Can't recommend to anybody. Avoid.
  • Reviewer
    Location
    B339ng
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst ever,I had to endure plusnet for two years.They offer a one month cooling off period which I wasn't given because it took them a month to set up my connection.
    I waited patiently for two years until I was out of contract to then be told I still had to pay a cancellation fee.I happily gave them the £30 and told them where to shove their broadband.I was asked who my new provider was and when I said Virgin the service agent told me he was jealous.
    Lol
  • Reviewer
    Location
    Bradford
    Reviewing
    Plusnet
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    My broadband was going to be transfered to another provider on 30th July however plusnet decided to leave me without broadband from today 29th July. They do not provide good service and very spiteful even when you leave them end of contract.
  • Reviewer
    Location
    Essex
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Plusnet are incompetent and I would avoid if poss.

    I moved at the end of June and tried to take my Plusnet broadband package with me. It was really messy with lots of misinformation and missed deadlines so I gave up in the end and went with BT.

    When I phoned Plusnet 2 weeks before my move to transfer the package to my new address, the guy who answered said that because my vendor ceased the line, he would have to put in a new order for me. He said he’d do it for me on my move day and 3-5 days later i’d have broadband. What a lovely guy I thought. I phoned to check on progress a couple of days after I moved and guess what? He hadn’t bothered putting in the order!
    I then spoke to another Plusnet guy who said that the 3-5 lead time quoted by the first guy was wrong. He said don’t worry, he will put the order in and it will either be 5th or 6th July that I will get Broadband on the line. He said he would come in on his day off, he was a ‘man of his word’ and that he was coming in to check whether I got July 5th or 6th and will call me. Guess what!? He didn’t!?
    I then got an email saying my broadband activation date was July 12th!?! I phoned to check if that was right. Yes. Lol. The internal order had failed so they had to start again and I ended up with July 12th.
    July the 12th came and went. Nothing. No contact and definitely no broadband.
    I phoned again and they said that there was an internal issue at Plusnet and my account was ‘broken’, so I should phone sales and start all over again!!

    Apart from the obvious mess, the Plusnet guys you speak to are really fake. They chat to you like you’re mates rather than a customer and don’t do what they say they’re going to do. They bore you with their internal processes and their grievances with other parts of Plusnet. I had to kick up a big stink to even get to speak to a manager.

    The house move itself in comparison was a breeze!
  • Reviewer
    Location
    Seaham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Didn't even get to join Plusnet and they're already the worst company I've dealt with.
    Setting up broadband, agreed and confirmed an appointment for installation. Three days later they email to say they've delayed the installation by seven days and changed the time. To a time I can't do, and a date that's hugely inconvenient. When I contact them to arrange based upon a sensible time slot, the one agreed in the first instance, they advise its an extra three day delay.
    Obviously I've cancelled my order because that's ridiculous. Now, arranging through others, it's still added 4 days to the installation date due to a delayed order. Something which wouldn't have happened had I not gone with plusnet initially.
    Comical and embarrassing for an organisation that extols the virtues of its customer service on TV and radio repeatedly. Maybe instead spend the advertising money on providing the service you promise.
  • Reviewer
    Location
    Lytham st Anne’s
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up received the modem after 14 day cooling off period, then internet went live on day 17 , the speeds are under what I’m due to get on the app which bt etc engineers all use yet plus net say I’m receiving above this , Disney app etc all buffering constantly as well as no internet up the stairs and barely anything in my kitchen , I tried to cancel and as i am beyond the cooling off period they said I would need to pay over £200 yet I’ve had the internet less than a week , total con !!
    No idea how they have awards as the customer service is so bad staff speak to you very bad and one actually laughed when I said I wasn’t happy with the speeds I asked him who provides his he said sky! Says a lot I wish I never left them
  • Reviewer
    Location
    fylde cost
    Reviewing
    Plusnet
    Date
    Comments
    Useless!!!
    Signed up agreed to engineer date 27.07.21 etc paid fee & month in advance to be advised that now need a survey 1st apt 02.08.21 then need to arrange engineer once survey completed, so could be another 3 weeks before i have a service!! Advised not what i agreed to said will cancel, put through to a male who was to say the least uninterested in situation or customer care.
    *** avoid if you dont want to be mis-sold a service***

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.