Plusnet Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Recent Customer Ratings for Plusnet

  • Satisfaction
    3.6 stars
  • Customer Service
    3.8 stars
  • Speed
    3.4 stars
  • Reliability
    3.5 stars

Based on 1797 customer ratings since 2021-08-12 (Show all time ratings)

Visit Plusnet   Read our Plusnet buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,580 Customer Reviews over 90 pages

  • Reviewer
    Location
    Surrey
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Regretfully I am obliged to award PN one star for all aspects of what it laughingly calls service. They deserve negative ratings all the way through. Appalling company with arrogant unhelpful support staff who couldn't give a toss about customer service. Now moving on after months of trying to resolve a problem. Good bye and good riddance to the most vile company I have ever dealt with.
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I have been with Plusnet over 10 years and can say they have got gradually worse as they got bigger.

    There finance section hasn't got a clue. At present they are billing me for a service i do not have. They have charged me twice as much for the service amount I am listed to pay and they are holding onto my money.

    They claim honest broadband from Yorkshire. As far as i am concerned there is nothing honest about this company.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have found PLUSNET to be excellent overall - their tech support and call centres are in Yorkshire. They offer a variety of packages to suit all requirements/budgets.
    Also you can have broadband only or include home phone in your package. I have not had any problems with them.

    Please add my user name; woodburn636 as a referer when you sign up and I will receive a small discount and you will receive excellent broadband and can then go on to refer others.
  • Reviewer
    Location
    MANCHESTER,CHORLTON M21 7RW
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    For the price it is top rate ISP and i got the first 6 month's free and in general far better the Virgin which i left after 12 years.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Used to have a top class service on the up to 8Mb product. Reliability now very poor on up to 20Mb. Many disconnections and told that 3 disconnections per day acceptable. Speed is satisfactory.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had plusnet 3 yrs no problems great service . speeds average will be better when BT get their act together and put in better phone lines etc .
  • Reviewer
    Location
    S/W cotland
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst mistake i ever made, 6 weeks of really poor service & call centre that's always putting you on hold. if you think it's too good a deal it probably is. think about the £65 you'll have to pay to get your mac code, expensive mistake which left me unable to afford any broadband service.
  • Reviewer
    Location
    Sidlesham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was with them for two years after leaving BT due to enjoying a month of downtime plus a customer care package earlier than Neanderthal.

    All fine so long as nothing went wrong - then Plusnet show their true 'colours' - "Tech Support" insist on you first purchasing new router, line filters and even suggested I should cart my systems 'to a neighbours' to prove it all worked BEFORE they would actually "DO" anything ! A useless set of plonkers - AVOID AT ALL COSTS is MY opinion !
    If you have to deal direct and handle all your own repairs, then you may as well cut out the "Plusnet Middleman" and deal with BT !
    I live in a small village away from a large city environment, so BT with all their vexatious "terms and conditions and exclusions running to 80 pages of microprint apply" and a "Helpdesk" in India can sometimes actually be the only option.
    The only "good" thing about Plusnet was the MAC code to LEAVE !
  • Reviewer
    Location
    Yorkshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    On the face of it the speed is better than I was getting with Orange, which was barely over a dial up connection.
    The increase in speed with Plusnet is fairer but when I see adverts ofr speeds of up to 20mb, I feel a little cheated!
  • Reviewer
    Location
    London
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is an absolutely terrible broadband service provider! I was shocked at how poor all aspects of the service is. From customer service where they did not even run routine tests to check what the problem was, and led to us having to repeatedly call up and not having internet for the 1st 3 months we were paying. The broadband keeps dropping out and is unbelievably slow - I paid for 20mbs not 60kbs! So far we have only had ONE week of decent service in the 5 months we have been paying.
    I am unfortunately stuck for another 7 months a I foolishly took out a contract for 12 months.
    DO NOT TAKE THIS SERVICE PROVIDER!
    Pay a little more for much better service.
  • Reviewer
    Location
    Sale, Cheshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was with Sky Broadband who advised I couldn't have more than 8Mb connection. Checked the BT Exchange who advised I could get upto 15Mb. Looked at Plusnet who advised that I could have 12Mb for £11.99 which has saved me £6 per month and almost doubled my connection speed. At best, I could only average 4-6Mb with Sky. I'd strongly recommend that people check-out Plusnet as they're realy good.
  • Reviewer
    Location
    Reviewing
    Plusnet
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    Router shows a connection speed of 6MB but download is rarely above 2MB. In the past and with Nildram download speed was over 5MB.
  • Reviewer
    Location
    London WC 1
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not give PlusNet any stars at all, but your rating system insists on providing at least one.

    I regret taking out a subscription to PlusNet. It is not broadband as I recognise it. Snailband would be a fairer description. Some of my dial-up subscriptions in the 1990s were faster.

    It takes up to a minute to load a simple web page. Ditto with opening emails. Opening even small attachments on emails can take even longer.

    The same machine and everything else worked perfectly fine with Tiscali and even better with BT Broadband.

    I have the impression PlusNet is working on the remainder bandwidth of a larger supplier.

    However, notwithstanding the foregoing, I must stress this is only my personal experience. Other customers of PlusNet may be more fortunate. There are local idiosyncrasies with every broadband supplier and none is anywhere near perfect.
  • Reviewer
    Location
    Denbighshire
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant support team.All promises fulfilled
  • Reviewer
    Location
    London SW5
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband never worked. It's really cheap, but you get less than you pay for.
    Its always going down and the speed at nigh times goes no further than 800 kbps sometimes when you are lucky it comes up to 2000, but this happens on 31st of February.
    When you call the support they say that is fault of the computer, the socket, the filter, the TV, the weather... every time is a different and also very creative excuse for the broadband that not works.
    If you like to suffer, please sign up with them, they really don't give a s... if you are getting a good service or not.
  • Reviewer
    Location
    Potton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Speed can fluctuate but that is more a fault of the Openreach exchange capacity always at maximum than Plusnets fault. Lost a point on customer service if only because first line do not always listen to a technical report but then I am a telecoms engineer so that is not necessarily fair, second line are very clued up and on the ball.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Good service for the price. Yes, it is managed but unlimited from midnight to 8am. Much better than my previous supplier - Talk Talk.
  • Reviewer
    Location
    Aughton
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Since being with PlusNet my lady wife knows how to reset the router, I will be requesting the MAC code very soon. Never mind their Blurb just think of the Money and the word Throttle, which is what I'd like to do with Plusnet.
  • Reviewer
    Location
    Sutton Coldfield
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Paying for up to 8mb getting 2-3mb
  • Reviewer
    Location
    UK
    Reviewing
    Plusnet
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Slow connection at peak times.Speed as measured never ever reaches claimed speed.typicaly 1.5 mbps.No where near 8 mbps !

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.