POP Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for POP Telecom.

Recent Customer Ratings for POP Telecom

  • Satisfaction
    2.1 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2020-07-10 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

220 Customer Reviews over 6 pages

  • Reviewer
    Location
    EPSOM
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Very happy with, straightforward, no problems, good price. Would recommend
  • Reviewer
    Location
    Margate
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting, biggest error ever. I joined from Curries PCM World. Curries advertised POP in store. I was so fed up I contact POP to cancel. They charged me £400 to leave. I had an inheritance. Mum died. I paid them. cash cow.Easy money for POP, gave me nothing. Total rubbish.
  • Reviewer
    Location
    stoke-on-trent
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    NO!! NO!! NO!!... Rubbish company, had problem with router, problem landline,router sorted,charged £192, to sort out,[open reach charge £85] open reach said the problem would come back,
    pop phoned me 4-5 weeks later told me crackling on line 1 of october and that
    they would send out open reach for free as fault had come back...on the 4 october they called to tell me it would cost another £192...DONT GO WITH THIS COMPANY...broad band is cheep..but thay charge for line INSURANCE,ROUTER INS.£192 for callouts,OVER £40 TO REPLACE ROUTER IF ITS FAULTY,It is never their fault when yo call them, and, and if you are getting bad service and want to leave they charge you for the whole of the contract,as Im a senior citizen they try to intimidate you and say you dont understand what your talking about...STAY AWAY FROM POP TELECOM TOU HAVE BEEN TOLD!!!
  • Reviewer
    Location
    Bathgate
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Every time openreach go into the junction box outside my property it knocks my telephone and broadband off. POPTELECOM are telling me what days they can get openreach and I may be liable to a charge if the fault is in my property. Direct debit is getting cancelled and I’m moving provider as this has happened a few times. Members of staff are not customer focused when it’s impossible to get time off
  • Reviewer
    Location
    Bury St Edmunds
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have not had any problems with POP telecom. Their customer service has been excellent and their support fantastic. Zoe has been really helpful in a recent question I had.
  • Reviewer
    Location
    Romford
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.
  • Reviewer
    Location
    Cambridge
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good speeds with normal reliability. Had one problem and it was solved within the hour. Courteous staf that had good manners! Was checked with new deals, and accepted one, gonna stay with this company for as long as I can if they continue like this!
  • Reviewer
    Location
    East of England
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    It's a big fat NO!!! from us. Senior Citizens beware of intimidation through being dismissed as irrelevant and emotional. They want your money not your happiness. What a truly awful experience. Happy to blame everyone else for THEIR failure to meet fair expectations of an ISP. Including Open Reach and the customer.
    Broadband OK in rural areas but landline is utterly shocking. 2 baked bean tins & a piece of string more likely to exceed expectations than this!
    Just don't do it ~ go somewhere, anywhere, else.
  • Reviewer
    Location
    Blackpool
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT GO WITH POP TELECOM!! They tell you everything you want to hear over the phone when signing up and DO NOT give you anything they say is in your package. They are rude and have tried to block me from joining another company my bill is always more than what they say it should be and I don't even have a house phone to say it could be that. Really not happy with them and I will also be reporting them to ofcom for harassment too
  • Reviewer
    Location
    hampshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't send the latest deals so you can choose whether to stay with them. they also block you from changing to another provider
  • Reviewer
    Location
    sudbury suffolk
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful awful service. slowness. told i would receive a new micro filter in 24-48 hours, a week later and still not got it. once my contract is up i am cancelling it
  • Reviewer
    Location
    Blackpool
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’ve been waiting for 2 months to get internet. I call every week and I’m always greeted by rude people!
    Every week they change the date of installation, although I have already an openreach socket at home they do not give answers!
    I’m tired of spending my words on calls with them, tired of spending money on data.
    One of the ladies that got my call put on my notes saying that I requested extra hours service to openreach when I didn’t say that. So they lie, they joke around with costumers, they don’t give plausible answers, they tell me all the time that there’s nothing they can do.
  • Reviewer
    Location
    Denbigh, North Wales
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rude and argumentative staff. Poor constant signal and customer service team are badly rude and almost enjoy being unhpful and raising their voice at you whilst telling you you can't get out of the contract. Cancel your DD. Company sign you up to something they don't really offer. Stay clear of this company.
  • Reviewer
    Location
    Neath
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful!! Avoid avoid avoid. Internet hasnt worked since i went with this company. Rang to say i was having problems... when i spoke to representative i asked if there would be a call out fee if there was any problems with the internet he said no. Actually there is a fee of 192.00. Another person from customer service told me to get a screwdriver and take the socket off.if i could look to see if i could see a problem...i kid you not!! Iv never heard anything like it. Worse thing i did was moving to this joke of a company.
  • Reviewer
    Location
    Wales
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please please do not go with these Muppets stay away bad rude customer service and it’s a big con
  • Reviewer
    Location
    Derbyshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    After speaking with Paul today he sorted out my problem in no time. Paul was very nice to speak to and polite,he talked me through everything and now it's all sorted.Im happy now it's all done.
  • Reviewer
    Location
    Whitehaven
    Reviewing
    POP Telecom
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Princesses excellent at giving me advice and get me set up with my router it is absolutely fabulous thank you very much
  • Reviewer
    Location
    Southport
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered Broadband based on the reviews from Trustpilot... Within 10 mins of posting up my purchase on Social Media, I was inundated with warnings about the company about how they manipulate their own reviews, social media pages etc... So I cancelled my contract with them immediately. I have thus far struggled to get the £9.99 refund for the modem that I was never sent, despite emails and social media attempts. Not a trustworthy company. Avoid!
  • Reviewer
    Location
    london
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good service and easy sign up process
  • Reviewer
    Location
    bristol
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company. internet goes down multiple times every day. the router they send is so cheap and rubbish and they customer service is terrible. do not recommend.
  • Reviewer
    Location
    Cumbria
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever.worst customer service ever,no reliability either.the connection cut off numerous times every single day from anywhere upto over an hour god knows how many times we complained but they said they would do a line check and say it was fine when clearly it wasn't.they called me a liar,they charged for a service we were no longer using and had cancelled many months earlier.they cancelled our order with another company without our consent 3 times which they legally cannot do but did anyway as they are nothing but crooks.the service they promised was not what was delivered so who broke contract?I would say it was them but no they accept no blame or responsibility at all,they are making it impossible to leave them with cancelling our switch without consent,we jst want to leave but they won't let us.i have physical and mental health problems and they constantly bombarded me with txts and calls.stay away at all costs,it's not worth the headache
  • Reviewer
    Location
    wrexham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    had it for not even a day and it’s already went off two times, never buy this internet it’s useless and it is slow, already makes me want to jump of a roof cause i can’t play my champs, piss poor company that don’t even know what they are doing
  • Reviewer
    Location
    Berkshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible experience with this horrible company. They confused an elderly relative with health issues into renewing an overly-expensive contract over the phone. Then they stonewalled them during the period when it should have been possible to quit without a financial penalty, ignoring all emails asking for help. Fear of being cut-off during a pandemic deters anyone from trying to switch. So they are stuck with a pricey, year-long contract before they can leave, and who knows how easy that process will be? In my opinion, this is a pretty crooked company. Please avoid them!
  • Reviewer
    Location
    England
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Glad to be out - do not trust other review sites with "pilot" in their names as the bad reviews are removed to keep the score high. Cost me more than a years sub too get free but I was so frustrated I paid. I hope more people read through review sites other than the obvious to save themselves hassle. I'm paying a little more now but at least it works!
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Comments
    Absolute scam! Avoid at all cost! Customer service is really bad. They keep overcharging me. I have been mis-sold the service. Trustpilot removes all the negative reviews... Do not get involved with them - you'll regret it.
  • Reviewer
    Location
    England
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They get Trustpilot to remove bad reviews - just glad to buy my way out of contract. Customer services tried their best but they need to up their game as a service provider - absolutely shocking service!
  • Reviewer
    Location
    Belfast
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nothing but bad experience with PopTelecom. Promise you the world but don't deliver. I am a pensioner recovering from cancer and in isolation. I rely on the Internet for my connection with the outside world. My broadband was down more often than not but they would not release me from my contract even though I had no service.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We moved to this company placing an order in December 2020. Our old provider acknowledged the transfer which was agreed to be 22 January 2021. I phoned them to confirm on 22 January. They were very rude and unhelpful. They said it would take another 14 days to transfer our line and broadband. I flipped. 2 weeks without broadband when home schooling because they messed up! I cancelled. Avoid - you have been warned!
  • Reviewer
    Location
    Sutton
    Reviewing
    POP Telecom
    Date
    Comments
    They use tricks to make you pay as much as a good service.
    They hide the fact that it is actually the low rated TalkTalk broadband.
  • Reviewer
    Location
    Skye
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Shocking company paid nine pound 99pence set up fee on line end of october ,phone call next day to say cant provide service to my area , can i get my money back . No no ,repeated phone calls and email ,no responce ,this company is totaly ignorant to customers ,still have not received my money back to this date, do not trust this company they lack any decent customer service
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Comments
    Please avoid this provider! It is the worst internet provider I have ever used. I have been mis-sold an internet package and they want me to pay much more for their services than what we agreed over the phone. They will trick you even if you are such a careful person like me. Their customer service is terrible and they don't bother to investigate issues! Any other broadband provider is better than them. AVOID. This is a scam provider.
  • Reviewer
    Location
    isle of wight
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A complete scam. Charged £60 to put in a phone line because they said we didn't have one when there was already one in and when challenged they said it was a connection fee. Couldn't use it on the so called day of activation because there was an I.P error. They said we should get a relative to sort it so we cancelled it there and then. They broke the 'contract' for failing to provide what was paid for and refused to take any steps to provide a service. It was cancelled within 24hrs and 2 weeks later they say the service is now active and we are locked into a contract. During that time they kept harassing with phone calls. That's impossible you can't have 2 internet providers sharing one line. They spoke to the missus like she was an idiot and harassed her with a 30 minute phone call during which 3 different operators kept bullying and lying to her. There is NO contract they provided no service and we cancelled within 24 hours and they even admit they provided no service for 2 weeks by saying it was now active even though we are with another provider. You don't get paid money for nothing unless you're a charity! They owe us £60 for the bogus line installation, £9.99 postage for their router which is so light you can balance on one finger, who charges postage for a router to use their service so they can make money out of you! Plus compensation for bullying! Deception is a criminal offence. Crooks, fraudsters, liars and bullies that should be put out of business and jailed.
  • Reviewer
    Location
    South Leicestershire
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    SHOCKING SHOCKING SHOCKING- utterly terrible experience- cancelling after 6 months- the service must drop out like at least 7 or 8 times a day and having to do a full router reset each time, the customer service idiots are terrible too - clearly a load of straight chav boys- using words like "innit" and speaking in that vile scummy street slang for some reason- no skills what so ever. the worst, most tacky, tinsel town set up i have ever seen they shouldnt be in business- AVOID AT ALL COSTS!
  • Reviewer
    Location
    London
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Broadband speed was never going to be fast over ADSL and that's fine however the problem is the reliability of the router which requires a reboot multiple times a year

    Pop Telecom acknowledged this fact after being with them for almost year yet did nothing about it

    Be careful with the contract, it'll double in price after it ends
  • Reviewer
    Location
    Northants
    Reviewing
    POP Telecom
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    BAD. Thought we had a problem with the quality of our previous provider until we had the misfortune to get roped in with POP. The internet drops off when ever it likes, usually when our business needs it most. We contact customer service now on a regular basis and Im getting to know the tech department very well....lovely people, they just don't realise that the service they are trying to defend from complaining customers is total crap. I have apparently another year of this terrible service unless i can buy out of the contact, which i cant afford. My direct debit has also doubled within the first six months...Do not Pop with this crowd.
  • Reviewer
    Location
    Scotland
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
    Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
    Decide for yourself if you want to use this company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Make sure you read up on POP Telecom before you sign up, contrary to what they manage to smoke screen the internet has thousands of posts on places like Money Super Market showing how awful their service is and how they'll overcharge for services not received.

    Spent the best part of a year trying to get POP Telecom's useless customer service department to fix my internet which was granting speeds of less than 1.0MB/s when I was promised 10x that.

    Each call to the call centre was a nightmare with various employees who didn't know what they were on about palming me off with the "we'll call you back" and never calling back.

    My new provider is seeing me with average speeds of 11MB/s without them doing anything other than sending me their own router - POP Telecom were adamant the issue was with my property/overhead lines (seriously?)/something out of their control. The new provider is providing me with standard broadband through the exact same phone socket and is perfect.

    To summarise POP Telecom:
    - Head to Money Super Market forums and search their name, look at the thousands of disappointed customers
    - Each call to the call centre takes around an hour to connect
    - Each time you connect it will be someone that doesn't know the answer and needs to contact someone else, they won't transfer your call and will say they'll ring you back - they won't ring you back
    - They do not respond to official complaints made to them
    - Their more senior staff are rude and ignorant, they tried their best to palm me off with stupid excuses blaming Openreach but there was no problem with Openreach in the area (brother an Openreach project manager and confirmed no active jobs or breakdowns)
    - Their router is physically unable to project the terribly slow WiFi through granite walls
    - When I tried to cancel during my 14 day cooling off period I was told I had to pay the full contract amount to leave

    tl;dr summary? You pay for the peanuts that they feed their monkeys, they do not care about customers and are rude/inept.
  • Reviewer
    Location
    Plymouth
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
    would have to pay openreach £192 to get my lines
    tested
    I said I was ending my contract, they harassed me loads of
    times by messages, phone calls and emails. They said I had
    to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
  • Reviewer
    Location
    Devon
    Reviewing
    POP Telecom
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had the misfortune of being locked into a contract for a whole year. My broadband speed was terrible. I had 3 engineer visits who all said that I needed a new upgraded router. Pop Telecom sent me the same router and charged me £10 postage. Pop Telecom refused to send me a different up graded router. I gave up trying to speak to them, they were just so rude. I am now able to leave this awful company. I signed up to a new company and then received quite intimidating text messages warning me that my new internet provider would leave me without internet due to a lack of engineers, they requested that I call them ASAP.I also received a text message stating that there was unusual activity on my account and I must call them. I have also been bombarded with phone calls from them which I have ignored. I believe the reviews on Trust Pilot are made up and written by the same person, the grammar is incorrect in a lot of the reviews! ie no full stops or commas! It’s so obvious. This company is truly shocking and I have reported their intimidation to trading standards. Please avoid.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.