Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.1 stars
  • Reliability
    2.2 stars

Based on 325 customer ratings since 2020-12-06 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,352 Customer Reviews over 34 pages

  • Reviewer
    Location
    Shropshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You should recommend this wifi to somoene you hate.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I done contact with post office home broadband its very very very very very &0 low service. If you calling customer service you will keratin not any experience everyone transferring you for anthr one maby you stay all day in phone& end very old woman answer you
  • Reviewer
    Location
    Sussex
    Reviewing
    Post Office
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    This broadband is absolutely rubbish. You are lucky if you open up a tab and if it even loads within one minute. It cuts off around 7 times a day and when it is on, it runs like a snail. Please, please, please DO NOT buy!!!
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Post Office
    Date
    Comments
    Absolutely rubbish broadband, nothing but problems, constantly cutting out can't watch any catch up channels without it disconnecting, same with phone and laptop rang numerous times all they did or say was to send a new signal through the line made no difference at all. Finally cancelled my contract at a cost of £130 even though it was through no flaut of myself.
    Dont brother with this broadband service its non stop problems
  • Reviewer
    Location
    Bodmin
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with PO as a broadband provider for 2 years. Its never been that reliable, it would cut out a few times a day, but they were the cheapest provider so I stuck with it.
    I'm on an 18 month contract so when I moved home I had to take the broadband with me. Getting everything switched over has been a complete and utter farce. There have been miscommunications and mistakes constantly which has led to me still sitting here without internet until next week, I will have been without internet for over 3 weeks at that point.
    I've had to experience insincere and unhelpful 'empathy' from customer services. Although in fairness one person seemed genuine and wanted to help.
    I cannot wait to cancel my contract with this company, it might cost more but, after this experience, I'm sure it will be worth the money.
  • Reviewer
    Location
    Bath UK
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    Comments
    This internet stops working once a day for about 5 mins. Now it's generally so slow and you cant load sites like youtube.com or zoom
  • Reviewer
    Location
    Brighton
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I called to report the death of my father, who was the account holder. The first operative I spoke to assured me explicitly that there would be a 7 week period where I could choose a weekday to terminate the service, which would allow me time to sort the new supply. This was necessary as the property is tenanted with 3 small children reliant on the internet for home school. I communicated this to Post Office.

    I was forwarded over to the bereavement team who immeadiately told me they have put a stop on the account and the maximum I now have is 2 weeks. This is not enough time to sort a new supply for the family. Mark, the manager in bereavement I was put on to (eventually, after being told I was ineligible to speak to management via a callback as I was not the account holder...who is dead...) was condescending and patronising in his tone. He told me I was repeating myself, despite the fact I was asking different questions, and clearly couldn't wait to get off the phone. He was completely averse to even discussing an option, such as me paying for the interim period and simply not incurring an early termination fee, despite my actions being a result of the original Post Office employee giving me false information.

    The individuals involved in this customer service were inept, incorrectly informed and condescending. They were passive aggressive and rude. Steer well clear of Post Office, the last thing you want when a family member has just died is to have to deal with people like this.
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Comments
    Worst broadband in the UK never get it, it stops working about 15 times a day each time for over 10 minutes, never get!!
  • Reviewer
    Location
    ORMESBY
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling Internet. Slow and always disconnecting. You should be a shamed of you're service
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Signed up for a package which said in the documents 11 abs average speed. It has been getting progressively slower with buffering. Put this down to everyone working from home. I complained in Feb 2021, they said it was fine there end, so I left it. As it has been really bad I complained again and insisted they sent out what they call a cube engineer. He turned up, and had to order an Open Reach engineer. Open reach said I had 3MG and there was no super fast available as they checked the BT box nearby. I complained, got it escalated to the idiot that they call a 'Manager' he said it was stated in my contract I had 3MG. It does not so I said I wanted proof, then he told me to go onto my online account. Told him I don't have one, never had one and he was just reading off a hymn sheet and not taking any notice of my account. They he said he could give me compensation backdated to when I received visit from an engineer which was 3 days ago, + £10, what a joke. I then said I want it escalated to complaints dept. they don't give an address complaints have to contact me, so as I am totally fed up with the phone calls and the BS I said contact me by email. I will be cancelling the account once this is resolved as I imagine they will say they are not liable once account is cancelled. Rubbish customer service and rubbish service. Avoid at all costs.
  • Reviewer
    Location
    Leicester
    Reviewing
    Post Office
    Date
    Comments
    Run away as fast as you can. The internet connection does not work half of the times. The customer service hang the phone on you if you complain, outrageous!
    Further, they conveniently forget when you call to cancel the contract.
  • Reviewer
    Location
    Bradford
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      5 stars
    Comments
    This broadband service is corrupt. Someone at pobradband keeps switching my internet on and off more often now than it usually stops working. The phone service is awful as they keep you on hold for 3/4 hour and then I was still waiting for someone to deal with my internet connection. There is someone or some evil people working there messing about with the internet connection.
  • Reviewer
    Location
    Carmarthen
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bills charged over since I never use landline to contact anyone I just use my mobile to contact if I need to call someone else
  • Reviewer
    Location
    Holbeach
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hands down the worst broadband I've ever had the displeasure of experiencing. Only functional a fraction of the time and tediously slow when it does. Awful, awful service. Avoid.
  • Reviewer
    Location
    BIRCHINGTON
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No complaints.Sorry they are going to Shell.Good speed,always reliable and exccellent communication.
  • Reviewer
    Location
    Stafford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest wifi ever even though they say the pact is btw 6 to 12 mbps.
    Obviously when the speed test comes it s 6 never 12 .it s even struggle to load youtube .
  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
  • Reviewer
    Location
    BIRCHINGTON
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Good broadband and fine customer services.Sorry they are stopping
  • Reviewer
    Location
    Dover
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Traffic shaping ruins this service provider. You can do a broadband speed test while Torrenting the latest Linux Install, the torrent will hit 400kibps (1000+ seeders), but the speed test will show 12mbit download AT THE SAME TIME!
    It works, cheap, pays for what you gets.
  • Reviewer
    Location
    Chatham Kent uk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The post office boardband is a rip off I've now had enough of their internet service my router keeps turning off since January I've sent them an email twice nothings been done
  • Reviewer
    Location
    CT9
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical speeds, always down. Customer service is just as atrocious. Can't wait to end of contract
  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Router is complete junk – awful wifi. Overall extremely slow. Wifi speeds are sometimes less than 1 Mbps and ethernet 3 Mbps.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have download and upload speeds of less than 4mb today so struggling to work. Post Office customer service say the router is fine so the problem must be my end.
    They want me to do three speed checks over a 24 hour period and them report back tomorrow.
    Complete waste of time contacting them as I need help today to enable me to work.
    Terrible customer service.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am so glad that my 12 months contract is coming to end this month. I upgraded for a better package thinking it will benefit me but the last 12 months resulted in nothing but a poor service all- round.Now they want to push me on to paying £37pm.Definitely not . It’s time for a change I have been a Post Office home phone and broadband customer far too long and the time has come to ditch them.
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
  • Reviewer
    Location
    Aintree
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow
  • Reviewer
    Location
    Devizes
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Incredibly unreliable broadband. Cuts out and buffers all the time and when you ring customer services they tell you the speed is fine. Struggling to get 5mb most days.
  • Reviewer
    Location
    UK
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I have ever had the misfortune of using. It constantly loses connection; at least 5 times a day. It crashes online games consistently. Web pages take ages to load. I am extremely disappointed with this broadband and will be swapping to a different one ASAP. Do not waste your time or money on this awful wifi.
  • Reviewer
    Location
    Wales
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lost my service six months ago . They checked the line several times and stated that it was live. Several router resets didn’t work. They eventually sent an engineer who found that the line was dead and had been that way for many months. He also found that the router was not working properly. Eventually a new router was sent but was poor quality and didn’t work effectively.
    Became so frustrated having laid for no service for six months to be offered £30 as a goodwill gesture. Tried to cancel the contract but they refused stating that they would charge me.
    This company is awful. Don’t even consider taking a contract with them .
  • Reviewer
    Location
    Chatham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had my internet going on and off and now it's pissing me right off and I've sent you an email and nothings b3n done
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I've been with the Post Office Broadband, that is now Shell Energy, for over two years. I've found their consumer services personnel always very helpful. I've had problems on several occasions with the service dropping out but this was nothing to do with the Post Office internet provider. On each occasion it was a BT Openreach fault and their poor landline service and their inadequacies in correcting faults. Sadly most providers rely on BT Openreach to deliver their broadband service
  • Reviewer
    Location
    Manchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They're used to be called "Fuel Broadband", which were the same rubbish hardly reaching 0.6MB/s, but at least they didn't throttle. Now, since moved to "Post Office" - it's a complete disaster. Working from home is nightmare - they disconnect randomly with no reason as they see some spikes in broadband uses. Forget about streaming anything live - it's constantly buffering. Since you can't stream anything, you'll have to download and the torrents would be just throttled to next to nothing. Cowboys! Shame there's no fibre in my run-down area. As soon as I get it, I'll switch to it with no doubt, even though my contract end in December. Even sending this reply disconnected my internet (copy/paste is your answer)..
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely so unpleasant and unprofessional company! They scam the vulnerable out of money and charge you for things that you havnt even got like a router they said they would be sending after i changed my address!then they said it was there fault coz they didnt update it properly on the system but still charging me wene ive got no wifi or router box!wish i could cancel but they saying i will incure a charge of 200poumds if cancell
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Couldn't move in for 2 weeks because the installation date was different to the one I was told on the phone when signing up. Fault on the line for the entire year's contract which was never fixed. Broadband cutting out every day for entire contract. Speed was pretty low. After hours on the phone to try to get it sorted still nothing. One customer services rep told me to repeat the exact same thing I had been told to do 8 times already, I told him it didn't work and he said "why don't you fix your own internet then?" and just argued with me instead of helping me. Had to report him, phone again to get someone else, and also take a call from his manager to ask about why I wanted to report him. Still after all that the problem wasn't fixed. I cancelled contract at earliest opportunity. After end of contract they continued to send me bills to an address I no longer lived at (rather than contact me by email as they had always done previously) asking me to keep paying. Obviously I didn't receive the letters, they didn't bother to contact me by email even though all my previous bills were sent by email, so by the time I found out about it they had started to threaten to affect my credit rating. I called them to ask why they were sending me bills, and they said I hadn't cancelled the contract (I had). They refused to accept this and kept asking for money, even though I told them the exact date and time I called to cancel should they want to go back and check the recorded call. After a long complain email they finally accepted they were wrong and stopped requesting money, I asked to make sure they hadn't affected my credit rating with this shambles but no one ever bothered to reply. Completely horrific experience, the worst I have had with any company I have ever used for anything.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Post Office
    Date
    Comments
    Absolutely horrendous broadband service. I have been without any Internet for the past 6/7 months and emailed stating this but have had nothing done to resolve this issue. This has meant my daughter has missed out on her education, I have missed out on work and important medical appointments via zoom. So I have been paying £18 a month for an Internet service that hasn't given me Internet. I'm pretty sure their contract states that they're an Internet provider and will ensure customers have the Internet access they are paying for so surely they should be providing this Internet service. Each time I've emailed they have responded that they have found no problem yet from my end there has clearly been a problem otherwise I wouldn't have got in contact over the fact the Internet has not worked. Massively disappointed and angered at the service and 'resolution' they have supposedly offered and I will be making sure i tell anyone looking into purchasing broadband to avoid the post office at all costs. Absolutely disgusted, particularly with how important the Internet has been over this past year.
  • Reviewer
    Location
    Hereford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've been with the Post office for home phone and broadband for years. They have always been brilliant. The internet speed is good, connectivity is excellent and customer service is excellent. WE have found them to be very helpful and polite, always. We recently moved house and they made the internet/phone move easy. Well done PO.
  • Reviewer
    Location
    glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
  • Reviewer
    Location
    Stonehouse
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Where do I start!? I informed Post Office of my change of address(in advance). Arrived at new property with a non-working telephone line. After,over a week talking to the tech department,I eventually found out Open Reach had been going to my old address! And that my contract had been cancelled (without informing me) and that my new line was actually disconnected. After this shambolic attempt at running a business,I told them I would be going elsewhere. Now,they won't stop contacting me!
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I paid for an upgrade but to be honest, it's no different speed at all. The biggest problem with Post Office Broadband is the customer service.
    It took me 3 frustrating months to gain access to my account online, They don't send paper bills so access online is vital. Kept sending me email telling me to log on to see my bill, despite informing them numerous times that the website repeatedly informed me that my details were incorrect. Then received email informing me that they had tried to call me but I wasn't answering, while I'm house bound and sitting right next to my phone which has never rung at the times they claim. I then received a letter informing me that I could change my password by using my account number.........which I don't' have and was not included in the letter, so once again unable to access my account. Very frustrating and wasted hours and hours of my time for a simple matter of them fixing the problem. I don't think we should be forced to use online for payment, we should have the choice of paper bills so that we don't have to deal with problems with their website.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. We pay for this service and have just stopped using it for the most part die to the unreliability.
    I just decided to give it another go and put some youtube on. It froze six times withing the first minute. I feel like I'm on dial up internet.
    Would not recommend to anyone

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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