Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.6 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 962 customer ratings since 2018-11-12 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

923 Customer Reviews for Post Office

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Reviewer Location Reviewing Date Ratings
Letter to PO: Firstly, if you try to phone please use 07******* after 16:30, I have tried to call you on several occasions without being able to get through.
I have contacted both watchdog and the ombudsman regarding this matter.
I have BIG problems with both speed and connection as well as I cannot get access to several sites including National Lottery, Post code Lottery and the tobacco prices in Adernkirk as they are blocked along with a hoard of other sites. All of which I did not ask to be blocked.
I have issues connecting equipment including VERY SLOW access and constant buffering with TV, NOW TV, SKY,NETFLIX watching anything on laptop and phone via broadband, cannot connect ALEXA, (She see's you but refuses to connect) plus, every 2-3 days, I have no internet at all and have to re-boot the system.
THIS CANNOT CONTINUE!
How am I suppose to get all this sorted when I cannot get through on the phone?
I cannot even cancel as I cannot get through, I cant change my provider as you have blocked it. What is going on?
Perhaps if I stop my DD you will get in touch?
Would you call me before Sat 16th so you can rectify these problems.
Once again call after 16:30 before Sat 16th on 07*****. If you text 5 mins before the call I will be waiting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stamford Post Office  
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
hampton wick Post Office  
Had to give one star as it wont allow no stars Awful fibre broadband drips in and out all the time . Buffering wish I'd read the reviews first . Avoid at all costs
Pontarddulais Post Office  
my speed was topping out at 1.5mbs
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
edinburgh Post Office  
I have now been with the Post Office for over 2 weeks and I still have no broadband. Can’t get an answer from them as to when I will have either. So frustrating. Keep getting dates a few days in advance and then the day comes and goes and still no WiFi.
******AVOID AVOID AVOID AVOID AVOID ******
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Standish Post Office  
Slow and drops all the time. Can barely load YouTube on my phone if the wife’s watching catch up! Avoid this provider, it’s unacceptable to be this slow and unreliable in 2019. Stick to posting letters!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
St Albans Post Office  
Absolutely awful service in all respects. Trying to get a fault fixed is a nightmare. Now I'm being billed for calls that I didn't even make.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Post Office  
A terrible service. We have had post office internet for about 4 months and we can't even stream a video without it pausing several times. I have called the customer service in which I was spoken to with content and they have said I can only leave the contract if after 28 days they don't think my service is satisfactory. AVOID!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Hackney Post Office  
have the adsl , i mainly use for streaming 1080p youtube/netflix and downloading steam/torrents and it works well i get 17mbit constantly with no throttling not bad for £15 a month
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Halifax Post Office  
Post Office Broadband -
Most horrendous service one could ever experience, was fooled into this trap by the cashier lady at my local branch, switched from Sky to them .... and let me tell you: What a nightmare!!!
Every time one gets in touch with the customer service it’s 1 wasted hour guaranteed .... endless security checks, having to answer the same questions on and on and on... to exhaustion... nothing but headaches since we joined, trying to cancel the contract with them.... they’re trying to charge me over £300.00 .....
I am so regretful of doing ‘ business ‘ with Post Office! A word if advice: AVOID it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
Atrocious service, appalling customer support, zero accountability. Avoid like the plague. Purchased broadband, no service was provided, got tired of waiting for resolution so asked to cancel but advised I would be charged for the remainder of the contract regardless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Post Office  
Do not go with this post office broadband it’s NOT GOOD in customer service and they IGNORE THE CUSTOMER and don’t give the right service and not good in time. I have been waiting for a month to receive my Reuter and they gave me a fake date that the internet will go live I waited and it didn’t so I called they said they will get an engineer out in 4 working days. I waited after that I called asking where is the engineer they said they will bring another one out in 3 more working days!!! It’s a Joke!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Post Office  
It's awful, there's simply no other description for the Post Office Broadband. Connection fails several times a day. So unreliable it is simply not worth the hassle despite the low price. Avoid!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Post Office  
Moved to postoffice broadband a few months ago and it has been slow and poor. It does not connect to our chromecast and the WiFi doesn’t connect to one of the laptops, neither have been an issue with other routers. The WiFi is regularly not working for a few minutes and requires a restart. There is a general outage today and the post office does not update their customers via email or text as to what’s happening. If you’re working from home or relying on their internet for your studies please don’t be tempted by any of their deals, it’s poor value for money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Post Office  
NEVER GET POST OFFICE BROADBAND!!!

This has the be one of the worst internet experiences of my life! The internet was down more that it was on! At the of end the day we still pay money for the internet so they should make sure it works spot on. Fair enough it might be slow but there’s no need for the whole internet to completely stop working for days! I try and call customer service and they are soooo rude it’s unbelievable. They said it’s no upfront cost when you first get the broadband but they’re lying because I had to pay £45. I cancelled my account on the end day of my contract and I paid my final bill but now they want to charge me £30... for what??? They’re robbing hypocrites!
NEVER EVER PAY FOR THIS ABSOLUTE AWFUL INTERNET!
you might as well pay an extra £5 for something more reliable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Post Office  
useless system very poor signal strength
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Shrewsbury Post Office  
The broadband service is bad (always trouble getting signal), the speed is bad, customer services are useless and overall I am not satisfied. I had to ring couldn't work out my user name (as usually my email address) but for some reason user names has to be your name then "@pobroad.co.uk" which is advised by post (how strange with everything else online).I opted for a new password but it did not recognise my details!! Phoned up and given another password and told got to wait 24 hours before I can use it. How ridiculous. Out of the ark!!! Overall PO need to do a lot more homework on Broadband as this is one area they are not good at! Can't wait until I am not tied in - you get what you pay for as they say.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stanford le Hope, Essex Post Office  
Broadband just about OK, but the email (etc) service is absolutely atrocious. It has been unavailable 7 times so far in October alone, sometimes apparently for planned maintenance but mainly unannounced outages.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Nottingham Post Office  
1st review - 'cos i'm happy!!!
Just spent the last 3 days of my life fighting through the range of broadband fibre suppliers - hell, really hell. Reading all the T&C, contacting them - murder, absolute murder.
Then came across the Post Office - well, I'm mortal and I thought Post Office - naw..!
But yes, yes, yes, yes!
They offer 35Mb fibre £22.50 unlimited, with ZyXEL router. They charge £7 for Anytime calls but give you 3 months FREE.
They are helpful, kind, soft and wonderful - at least the lady was. I came away from the purchase actually feeling good, happy, warm, cosy.
The point is that half the battle with customers is making them feel good about what they are doing.
The Post Office may seem like a naff sort of name but think twice.. they are (so far) the greatest!! (ps: bugger all the review sites!)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Hampshire Post Office  
After have a none exsistant connection for a few weeks, I was just told on the phone by their tech ( who qaubelled with me over technical words ) to change the filter in the wall socket as they wear out quickly!

So in other words after just three months the filter is worn down and I have to use the spare, which is them essentially admitting they use cheap parts to send to you. I know it might be hard, but just try and find an extra few quid and go elsewhere, it will be worth it in exchange for time wasted trying to get in touch with them or trying to trouble shoot you connection late at night.

I've been with them for 3 months and had to call technical services 2 times already. Make sure if you do have to complain you call them as they will take up to a week to reply to you if not. The only good thing is the price ( but i guess we get what we pay for ! ) and the first tech guy was really nice and helpful.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
The worst service ever! Unfit for purpose! Customer service useless. I was told that our early termination fee was waived but still got bills and threats. Harassment, cruel treatment, and lies...that is their methodology. I wholeheartedly agree with all the other negative responses from other disappointed customers. BEWARE. AVOID AT ALL COSTS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Post Office  
Post office broadband is average for browsing the internet on your phone or laptop. However it is absolutely shocking when I play my xbox. I enjoy playing my xbox from time to time but I cant enjoy it now im using Post Office broadband, as I spend the majority of time trying to connect to my router and when I am lucky enough to do that I will get disconnected and reconnected every 20 minutes ( on a good day!)
COVENTRY Post Office  
This is the worst WiFi I have ever seen. Most the time there is no internet connection and when you occasionally get WiFi it won’t load anything without taking 10 minutes. We’ve had the engineer out and it hasn’t solved anything. Do NOT buy this WiFi if you ever want WiFi. This is the worst service I have ever received.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Post Office  
Warning - The people who answer the phones are lovely and it's cheap, but the broadband service is useless.

Just did a speed test now and it downloads at 1MB/s!! I can't go through a Netflix show without the internet dropping for a few minutes at a time. Moving provider now that my year is up. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrow Post Office  
Terrible speed and customer service. Exhorbitant charges for landline calls. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Malvern Post Office  
Staff at the call centres are always really friendly and helpful and I've never had an issue with them whenever I'd call so I cannot fault this - HOWEVER, you get what you pay for.

It's the cheapest internet deal available because it's painfully slow. Mine is £15 a month and I can just about stream something on netflix after waiting ages for it to load. Often the internet cuts out several times a week (that I notice) and shows the red light for a few minutes and apparently this happens when the router resets itself to give you a better connection, this is however incredibly frustrating.
If you want to watch or stream anything, you're best off watching at 360p or under. I struggle to load 480p and don't even attempt 720p/1080p.
You cannot stream something and use your phone to browse facebook or instagram at the same time, You can do one or the other and only ever one thing at a time. Even when you are just using your phone indoors and not using the internet for anything else, apps like this take a ridiculously long time to load.
The upload speed is actually a joke, 20 minutes to upload a single photo post to facebook is my average and I've started just relying on my phones 4G.

You can test your internet connection (upload and download speeds) via google, and even when you do this without using the internet for anything else, Google comes back every time and tells you that your internet speed is all in the red and far below average (AND THIS IS WHEN NOT IN USE FOR ANYTHING ELSE!).

If you want the bare minimum of internet connectivity and don't rely on the internet for anything, this is perfect for you. If you actually want to use the internet, don't go with the post office.

Once my contracts over, I'll definitely be going elsewhere - lesson learned.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Would have been 5 stars for all if they didn't start constantly lowering my speed.

It started off good but it is getting worse and worse as the months go on. It works most of the time but the speed is what is causing the problems.

I had around 11mb download at the start of my contract, 16 months later I'm down to barely 1mb download.

It was worth the money when I first signed up, it certainly isn't now.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    4 stars
Poole Post Office  
POST ORIFICE
AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
Horrendous svc full stop.
These clowns have the cheek to send a final payment demand (TWICE) for a closed account that I calculate is paid up.

Customer svc is a joke, don't reply to emails / & an 0345 number for customer svc's... I'll never ring them, if they want the claimed final payment they can kiss my crack...Or ring me & I'll put them on hold for 30mins...see how they like it.
P/Orifice went up to £30p/mth from £18.99 with no notice of contract ending, so Looked elsewhere, got Plusnet @ £16.99 p/mth faster B/band, a few router teething issues, all seems good now though.
B/Band deals in general are a rip off, don't be ripped off by these morons.. Look elsewhere is my advice, never again would I use P/Orifice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
S/Yorks Post Office  
Drops most days
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
London Post Office  
If I could give Post-office zero stars, I would. Terrible support, ranging from never responding to email queries, to straight being lied to over the phone to end the call early (the ol' tell 'em what they want to hear protocol i.e. yes we've fixed your problem, no need to contact us again etc etc). Our internet was throttled at around 7pm every week day, averaging 1-3mbps on a good day, I guess because they are not prioritised over the big companies like BT or Sky, hence the price. Internet dropped out all the time, online account never worked, too many security features blocked me out before I even had chance to activate it and customer support were never able to re-open it. They never respond to emails. Quite regularly on hold for over 20 minutes when trying to report a problem. In the end I just gave up and settled with terrible internet for a year - counted down the days before I could switch again....recently decided to go to three wireless internet for my home and it's a million times more reliable, plus no phone line required, or telephone contract that nobody ever uses any more. Please do not be drawn in by the price. It is cheap for a reason.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weston-super-Mare Post Office  
Worst internet provider we have ever been with ! All day no internet ! Not this first time either, signal drops out all the time for hours ! Lucky if we get above 0.5 mbs most days !
Please DO NOT ever consider using post office broadband !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lanarkshire Post Office  
Worst provider I've ever had! I've spent a year switching it off to reboot than more times I've had hot dinners! I've had to use my mobile data when at home cos theirs is always off line! This day and age when things like your heating relies on a good continues connection this is the pits! I actually dont use my wifi much probably no more than an average of an hour for buying and checking news emails etc. But I've not been able to even do that most days and I've used my phone data more than my home wifi which is so wrong! Maybe cheap but I would never use them again and I would never recommend them either! Difficult to set up new account as send you log on and password separately but in my case they didn't send at all and it goes on and on...you've been warned!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Skelmersdale Post Office  
Having read the bad reviews i was sceptical, so wish id had listened. Absolutely terrible hardly ever connects to internet and when it does keeps dropping out or buffering. I live in a good signal area of Derby and only a few yards from distribution box so no excuse for it .moved on and gone to sky. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
DERBY Post Office  
The standard broadband has very poor speed, I have had Sky and Vodafone standard broard band these were much better, I change due to deals on offer at end of the contract. I have upgraded to Post office fiber a good price as offer is still live for standard. not sure how good it is as never had fiber before, i think it is not that fast, at 34 minutes past midnight: 22.05kbs download and 6.03 upload
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Surrey Post Office  
I had no idea that switching to the post office could be so bad, i thought they all gave fundamentally the same speed. I was wrong. The post office service very frequently drops down to ridiculously low speeds like 1mbps... when it goes back up to 10 or 11 its great, but its too unreliable
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Post Office  
Extremely slow in the evening & through the night but average during the day.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Norwich Post Office  
If I could give minus's I would, worst broadband I have ever used, basically paying for nothing as it buffers constantly making anything impossible to watch via amazon firestick. Can't wait for the contract to come to an end. AVOID AVOID AVOID !!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Holmes Chapel Post Office  
AVIOD AT ALL COSTS!!!!! This service is the worst you will ever encounter, we had weeks and months of intermitted to no broadband, I had been on to their technical department on many occasions, without any success, to the point I advised them they had not provided a service so I was therefore not paying for something that was not provided, in return, they farmed the account out for collection, don't go near them, paid off the rest of the year owing, nearly £100, moved to sky, I may pay double the price, but no issues, service is constant. I cannot stress enough not to get involved and to deal with these incompetent idiots.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Post Office  
Absolutely awful, seriously avoid avoid avoid. They may be cheap and sometimes cheap can be cheerful, but definately not with the PO broadband service. I spend most of my time switching the box on and off, trying to reboot the connection.

I suspect i have actually had more downtime than uptime in respect of broadband service.

Like many others im furious with the lack of service and like many others i always get told they've checked everything their end and all is ok...really?! Well why does it keep happening and why are you the only service provider that this happens too.

The customer service team are patient and polite i do have to mention this and i don't know how they do it given the amount of calls they must get with complaints from customers.

If you want internet connection - do not use the Post Office as that is not the service you will receive.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cambridgeshire Post Office  
I've had internet with several companies (talk talk, plus net, Skype..) but I never had a problem at all. Post Office has been a nightmare. I was promised a minimum of 5mbs but I'm lucky if I get 1.5mbs. Even my Amazon stick can't work on that speed... After 3 engineers coming to my house and about 20 calls - customer services said that everything is ok on their end and they couldn't do anything.... However, still couldn't connect and it was on and off all the time. After phoning twice daily to complain they allow me to go without paying the leaving early fee as a goodwill - however it was cos they couldn't provide service since fist day... Avoid this company...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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