1,366 Customer Reviews over 137 pages
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- Location
- Newcastle Upon Tyne
- Reviewing
- Post Office
- Date
- 2021-12-15
- Comments
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Soooooo bad!!!! The worst broadband provider that I have never had! Today the internet stopped working, we were meant to start a new contract with Now on the 20th but it looks like the post office has cancelled the service already!!! 5 days early!!! We have been waiting to talk to them for 20 mins when I should be working from home! What a disgrace! SOOOOOO BAD! DO NOT USE THEM
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Shocking ! Broadband so slow - spent over 40mjns on hold twice now for Customers services still didn’t get through. Done speed tests each one says speed is very slow ! Do not recommend!
- Location
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- Location
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Post office used to be good now its appaling, waiting to get through for what feels like hours, connection constantly cuts off and prior to having my connection put in the engineer didnt even bother to show up so had to wait another 2 weeks. Complete garbage
- Location
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- Location
- Bexleyheath
- Reviewing
- Post Office
- Date
- 2021-12-02
- Comments
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I have to use my mobile phones data to write this review. The PO tech team never answer calls, even when they call me and transfer me to the team.
The automated message when you call customer service keeps cutting out so you don't hear sentences.
I now have no internet access. I will need to contact ofcom to see if I can get a refund. Avoid PO / Shell Energy Broadband. Waste of time and money.
- Location
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- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
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You should recommend this wifi to somoene you hate.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-11-22
- Comments
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I done contact with post office home broadband its very very very very very &0 low service. If you calling customer service you will keratin not any experience everyone transferring you for anthr one maby you stay all day in phone& end very old woman answer you
- Location
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- Location
- Sussex
- Reviewing
- Post Office
- Date
- 2021-11-20
- Comments
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This broadband is absolutely rubbish. You are lucky if you open up a tab and if it even loads within one minute. It cuts off around 7 times a day and when it is on, it runs like a snail. Please, please, please DO NOT buy!!!
- Location
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- Location
- Worcestershire
- Reviewing
- Post Office
- Date
- 2021-11-09
- Location
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- Location
- Bodmin
- Reviewing
- Post Office
- Date
- 2021-11-04
- Comments
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I have been with PO as a broadband provider for 2 years. Its never been that reliable, it would cut out a few times a day, but they were the cheapest provider so I stuck with it.
I'm on an 18 month contract so when I moved home I had to take the broadband with me. Getting everything switched over has been a complete and utter farce. There have been miscommunications and mistakes constantly which has led to me still sitting here without internet until next week, I will have been without internet for over 3 weeks at that point.
I've had to experience insincere and unhelpful 'empathy' from customer services. Although in fairness one person seemed genuine and wanted to help.
I cannot wait to cancel my contract with this company, it might cost more but, after this experience, I'm sure it will be worth the money.
- Location
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- Location
- Bath UK
- Reviewing
- Post Office
- Date
- 2021-11-03
- Comments
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This internet stops working once a day for about 5 mins. Now it's generally so slow and you cant load sites like youtube.com or zoom
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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