Pure Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Pure Broadband.

Recent Customer Ratings for Pure Broadband

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 100 customer ratings since 2016-02-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

11 Customer Reviews

  • Reviewer
    Location
    Hull
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Honestly, the best broadband provider in Hull, fantastic customer service, great speeds and cheaper than kcom. win win.
  • Reviewer
    Location
    West London
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Without question the worst internet service I have ever had! I have experienced issues over the WiFi for several months. I have called customer services countless times, each time speaking to someone different who has a different reason for the problems, fiddles with the settings remotely, and nothing ever fixes it. Their best advice is that my WiFi devices should be located within 3 metres of the router!! (even though the problem still occurs standing next to the router!). I have been waiting for a response since 10am this morning (9 hrs). I have wasted too much time and effort - I will be cancelling my contract for failure to provide services.
  • Reviewer
    Location
    Doncaster
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been connected for a week now and my connection has been rock solid. I've been cheking my upload/download speeds every day and it's been spot on (200Mbps down / 200Mbps up, 7ms ping) I'm made up with it. Thank you purebroadband for a fantastic service.
  • Reviewer
    Location
    Canterbury
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with them for nearly 3 years, had my one and only connection issue today. Called them, Paul was immense. Like a proper chap he took the time to fix the issue, put up with my screaming children and back up and running. Hopefully another 3 years without an issue. Highly recommend the service and shoit out to my main man Paul
  • Reviewer
    Location
    Hull
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having pure broadband is like having a clockwork toy doesn’t go fast and stops often
  • Reviewer
    Location
    Hu3
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cant give a zero only with them 6 months non stop problems since day 1 waste of money customer services claim there going to do sothing to improve signal yet nothing changes, if u want more then kb in download speed I'd go to kc , wouldnt use this internet company again rather pay more for kc
  • Reviewer
    Location
    Mikolajczuk
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Four weeks my internet is very poor. I called them four times and sent one message asking for help. After the fourth time, he sent someone to help me.But still have to wait to 3 january,at the moment paying for nothing!
  • Reviewer
    Location
    Hull
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Purebroadband have been offering an alternative to the incumbent supplier for years now and have made a good job of it too. The staff are friendly human beings instead of robots on scripts. They are knowledgable and understanding in all aspects of customer service.
  • Reviewer
    Location
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful customer service. Called on Friday to get a get a quote for broadband and was told they couldn’t offer me a quote without calling KC to see if they could provide fibre optic in my area and they would contact them and get back to us ASAP as they currently had an offer on of free installation if ordered before Saturday. Did not receive a call back so called again a few hours later to be told that they have now emailed KC and will get back to me on sat between the hours of 9-1 to confirm. This was stressed to me that I would get a call back as it was the last day now the deal. I did NOT receive a call back so called AGAIN on Monday morning to be told that we are able to get fibre optic broadband but now the free instal deal has passed and I would have to pay for it. After explained that I was offered 2 call backs to try and get this set up before the offer ended they still refused to waive the install fee. No apology given just told there was nothing they could do. I will now be buying my internet direct from KC regardless of the price. Awful customer service. Be warned.
  • Reviewer
    Location
    Hull
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I’ve been with Pure broadband for about 3 yrs and was completely satisfied till about 2 months ago. I have had no connection, working too slow to do anything. I ring and they reboot, then I’m back up again. I’m doing this about 3/4 times a week now. I’ve asked what the problem is but I’ve not had an answer. Not a happy customer anymore
  • Reviewer
    Location
    Hu9
    Reviewing
    Pure Broadband
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    2 yrs ago was a great service but over last 6 months service appalling, no decent connection for over a month, then last 21 days none at all, exuse after exuse, unable to give a day when connection back which for someone working from home is totally unacceptable. Had no choice but to go back to kcom

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Pure Broadband are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Pure Broadband.