1,452 Customer Reviews over 146 pages
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- Location
- Nottd
- Reviewing
- Shell Energy
- Date
- 2023-12-02
- Comments
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Been with shell since they took the post office over never had a problem ,why so many bad reviews i dont understand .Now with octopus but for how long ?
- Location
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- Location
- RIPON
- Reviewing
- Shell Energy
- Date
- 2023-11-29
- Comments
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Worst broadband ever. Changed from now tv, where I had no problems at all to shell, biggest mistake. Never had such a poor connection to broadband. EVER.. if you’re thinking of changing providers. DONT, choose SHELL
- Location
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- Location
- UK
- Reviewing
- Shell Energy
- Date
- 2023-11-28
- Comments
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The absolute worst utilities supplier I have ever encountered. Appalling reliability and customer service. My internet drops out every single day and sometimes several times per day, and customer services told me that this was standard.
- Location
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- Location
- Scotland
- Reviewing
- Shell Energy
- Date
- 2023-11-27
- Comments
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I had problems from day 1 with my devices not connecting to the router they provided (no issues with previous plusnet). Suspect a cheap router is used. Increased contract mid term. When cancelling, and despite being out of contract and moving to Fibre they still charged me a full month and added on charges for revoked loyality discount. If you get to their rententions team - they are an horrible bunch of expletives who will just hang up on you. Absolutely avoid Shell Energy Broadband. It might be cheap but it truly isn't worth. My new provider BT gave me a massive bill credit for not connecting me on time. That was without me asking for it. Go with a decent name. Plusnet or BT. Not this shower of con artist who are going to disappear from market soon.
- Location
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- Location
- Swanley uk
- Reviewing
- Shell Energy
- Date
- 2023-11-27
- Comments
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Could possible be the worst broadband out there with it barley functioning and randomly restarting throughout the day taking over 3 weeks to arrive and preforming horribly DO NOT BUT IT
- Location
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- Location
- Bedfordshire
- Reviewing
- Shell Energy
- Date
- 2023-11-25
- Location
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- Location
- Dordet
- Reviewing
- Shell Energy
- Date
- 2023-11-24
- Comments
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Constant drop outs meaning restart router, atrocious house coverage. Disgusting download speed. Painfully waiting til I can change provider. BE WARNED DO NOT SIGN UP EVER EVEN IF CURRIES SAY SO. PLEASE HEED WARNING ⚠️⚠️⚠️⚠️⚠️⚠️⚠️
- Location
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- Location
- Mitcham, London
- Reviewing
- Shell Energy
- Date
- 2023-11-24
- Location
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- Location
- Carlisle
- Reviewing
- Shell Energy
- Date
- 2023-11-23
- Comments
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Two years ago I joined Vodafone broadband. The service was so bad I had two heart attacks and I'm still trying to get the £200 compensation they promised. This lot are even worse and I cannot get any sense out of them. Having agreed a deal where I was supposed to get £220 bonus voucher. No mention on the contract although it was promised by IMRAN WHO from Somewhere.
- Location
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- Location
- Aberystwyth
- Reviewing
- Shell Energy
- Date
- 2023-11-23
- Comments
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By far the worst broadband provider I have ever had the displeasure of being signed up with. Avoid these crooks at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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