Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9009 customer ratings since 2019-05-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1760 Customer Reviews for Sky

  • Showing page 1 of 44, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
GARBAGE !!! Awful service overall , it’s obviously good when it works , but that is the big downside , WHEN it works ! Logging on to the website and getting a reply ....nope
Calling and speaking to someone .........nope
Them taking the full amount out of your bank account each month...........of course
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Liverpool Sky  
Sky fibre max... more like own brand fibre cereal. Sky has been going downhill for years. Broadband is patchy at best and has consistent drops during congested periods. When it works, it works and we get 40mb down, but too often the internet cuts out completely or reaches download speeds below 1mbps. We have had Openreach visits 6 times now, and no matter how many times they "repair the line", "install copper into the home" "changing your microfilter" the service never improves because the throughput of customers causes too much network traffic congestion!

They may not throttle your speeds, but there is no need to throttle them if Openreach is not good enough to support network infrastructure on old lines. We are also having no ends of problems with our Sky Q box. Constant crashes and black screens of death, a Spotify app that when used crashes the entire box, channels just stop working for no apparent reason and the box needs unplugging from the wall to get it working again. Ridiculous and will be leaving soon.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Banbury Sky  
Worlds worst internet cant play a game without lagging out the game and the party need a booster and still seems to not work DONT BUY WORST DECISION OF YOUR LIFE
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
England Sky  
Don't do a mistake like me by joining the sky. It is the worst broadband and they want to trick us. How?
When you are new to the sky and when you have time to cancel the wifi of sky they give you good and fast wifi but when you passed (31 days) the time to cancel the wifi and now you can't change to other companies or you have to pay monthly even if you are not using the wifi, then start to slow down your wifi. they make too much slow even you can,t use facebook or load a image. So don't be a next victim and use your mind.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uk Sky  
Worlds worst WiFi I could literally get a can of baked beans and create a better broadband I will constantly lag and it can barely look YouTube videos do not get this trust me it’s trash
  • Reliability
    2 stars
Sky  
Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Chester Sky  
When you have it, the speed is ok, but it frequently goes off. Very unreliable! Customer Service have been no help at all, leaving! Don't recommend Sky broadband at all.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Sussex Sky  
I know that there's a virus about but since last Thursday my broadband comes on for two minutes off and on all day and the same today they say sending engineer out to see
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
pontyates Sky  
utter useless they can not find a fault and say there isn't a fault on the line they told me to record the fault times and I lost connection to the internet 14 time in one week but there isn't a fault ! what a con !!!!!
pay for a service and don't get the service or care from sky at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
york Sky  
wifi is the worst thing ive seen, ddownlaods are max 2-3mb/s it disconnects most days several times and if you are planning on playing games good luck, constamt ping spikes,the laggiest things ever and they deny its them
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
axminster Sky  
Internet is absloutey appalling paying so much a month for a service that certainly not getting. Can't wait for the contract to be over to go another Internet service provider because sky are the worst.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North East Sky  
Constant line drops, you'd be lucky to make it through streaming a single episode without a disconnect, 3-4mins no internet, then back on. Dozens of times a day. The complaints have been made, their pathetic solutions attempted, but ultimately they just deny it's their problem. Terrible reliability. Avoid using sky for your broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Livingston Sky  
Its been years! I cant believe that they can actually get away with the price for POOR POOR quality. They could so easily Sort this depressing ecsuse of an internet connection, but there all to busy getting rich off people who THINK their getting a good deal. I personally use the internet about 14 hours to 16 hours a day. An I can HONESTLY say I can only use it for about 6 hours in the morning into about 2 oclock. I can list so many more reasons just please fix this joke
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Liverpool Sky  
The worst internet in the history of man-kind. I've been with them for the last decade and they have never provided a good service, the sad part about it all is that where I live, I am unable to get better internet. AVOID THEM AT ALL COSTS, THEIR SERVICE IS TRASH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
  • Customer Service
    4 stars
Sky  
My sky broadband is now getting to a point where it goes down 2 to 3 times a day every day - my family complains every day that the internet is down,,, ping from my son as he says ,,,my son plays online gaming
already had a new box hub from sky as the new one broke down no fault of ours - sky did say the box in broke wont cost me anything - im paying for well over 5 to 8 devices to run the fastest sky internet but now I have 5months till contract ends and I will be moving back to virgin - had enough of sky - paying over the odds - for less fast internet - also found out by my bank statement that they have put my monthly payments up without even informing me first yet being contracted myself I thought that they couldnt break there contract with me with what I had agreed to pay with them and myself breaking my contract with them as I agreed of £27 a month and now its £29 a month dont know why as my internet hasnt been working properly or I havent been getting the correct speed since being with sky
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barry Sky  
I have agreed a contract for 18 months £20, after 1 month of use they increase to £22 without any notice, I could get better broadband for this price because the broadband is very slow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cookstown Sky  
Unfortunately i have to agree with anyone who wrote a review before me. The experience with sky broadband is miserable. They really worth an oscar for such a bad service. A snail is faster than my so called optic fibre but the worst thing is that the internet drops like 20 times per day. Funny enough sky recommended to me by a friend.personally i would strongly advice everyone i know to choose an other provider.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Maidstone Sky  
Internet cuts out every hour, TrueType shocking - they’re happy to take your money but not so eager to solve issues. My contract has ended so I’ll be switching provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sunningdale Sky  
Most miserable 2 years of internet I've had. Constant days of connection coming and going like London rain. When I wanted to cancel for that reason they asked an extra cancellation fee... For all their hard work of not working.

And in the same call they tried to sell me upgrades with money back guarantees.

How about you provide a service worth staying for in the first place? Instead of trying to sell me a deal when I want to set your building on fire.
  • Customer Service
    2 stars
  • Speed
    4 stars
London Sky  
Terrible wifi. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same; horrendous. This is very surprising to me as we currently live in the 21st century and I am still unable to watch a 30 second video without waiting 2 minutes for it to load
London Sky  
Really terrible. I have had several times without internet in addition to very slow download speed in the best of times. The recent one the inernet down again I was told that it has to be looked at by a sky engineer first - appointment 11 days away. As a key worker, a teacher who must use internet to teach, this is really the last straw. Although the staff at reception was sympathetic, their manager did not appear to care. Even I'm not under any contract, they still charge me for 14 days cancellation notice without any internet! Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
My 18 month experience with Sky Broadband/Media has been awful from start to finish.

After moving into my new house I decided to choose Sky as a provider. Biggest mistake! See below for the main reasons below:

- High (hidden) set up costs
- Unorganised set up process
- Poor customer service
- Annual increases to contract without consent
- Poor internet/wi-fi connection
- No good solutions to improve the internet

The only good thing about Sky is the range of channels. However, you have to pay a arm and a leg to get these channels. Your better off streaming Amazon Prime, Netflix, & Disney Plus for a range of good shows/films etc.

I would go in more detail about the specific bad experiences I had but don’t want to kill you guys with a essay.
Many years ago Sky was good but not no more. Don’t waste your time and money with Sky. I’ve warned you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Dreadful support. No support for use of third-party routers. Supplied router (Sky Q Hub) is basically a toy, not a serious piece of IT equipment.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Southampton Sky  
Appalling. Slow with frequent outages.

Supposed to have a guaranteed download speed of 3. 8 Mbps. Often has speeds of less than 0.5 Mbps.

Customer "service" refuse to help and claim they've tested the line and it works fine. It does not.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
plymouth Sky  
genuinely i don’t think your wifi could get any worse, the amount of times i will be sitting watching tv or on my phone and all of a sudden nothing loads cause of the wifi is unimaginable, literally the ******* thing ever! then you try and fix it and again doesn’t work, tv great fine good but the wifi is awful, worse than awful, so unreliable and inconsistent! recommend u get it sorted
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
northern ireland Sky  
Disgustingly horrific. Worst 5 years of my internet life. Honestly, if there are any alternatives in your area, use them. Buy a pigeon and it’ll be faster than this rubbish. We have averaged 0.3Mbs over the last week, and not for the first time. Slow, unreliable, and expensive. Don’t do it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Sky  
don't bother with this its absolute garbage. switched from EE WISH I HAD NOT BOTHERED. Its so slow its painful. also says it will reach every room. I only have a ground floor property it will not even reach to the far end of the building.
Sky  
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Gloucester Sky  
Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
I've been a sky customer for over 10 years, running a smooth TV services and having mixed experiences with broadband.
I decided to fully upgrade my package for TV+BB and at the very end of the sales process I am informed that installation of the Sky Q box (the necessary piece of kit to extend my BB to the whole house) will take 70 days!!!! This is misselling to say the least. The day before agreed installation date they pushed it forward another 2 weeks. On the next installation date, they did not turn up, did not call and re arranged for 8 days later. NO CUSTOMER SERVICE WHATSOEVER, SHAMBOLIC, TOTAL DISREGARD TO ITS CUSTOMERS. SOLD SOMETHING THAT THEY CANNOT DELIVER.
Suggest you go somewhere else to source your TV and broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Our Sky internet is absolute crap.
It harks back to the days of dial up.
We have to reboot the router at least four or five times a day. It is so slow, we can not watch anything on Youtube. Our max download speed is 0.1mb. The whole deal is rubbish. I shall be going elsewhere when I get the time to switch. Sky? Don't give them the time of day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  
The worst experience I had. It took me several days to cancel subscription. Speed was not as promised. Would never recommend this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Sky  
I've been with Sky Broadband for five years: fibre optic with international calls included.

The service went from poor to abysmal in the last year or so. The broadband speed is as slow as it gets (keep in mind I live just outside the city, modern surroundings and Sky's own 'connectivity test' keeps telling me I have the fastest possible speed!)and, since buying a SmartTV it is downright laughable.

The box has several LAN cable inputs, not one of which actually work; you'd think it would be possible to call or email or chat to Sky about this. Think again: it isn't. Like many absolutely useless online companies nowadays, Sky have gone out of their way to make sure nobody can ever contact them about anything whatsoever.

In addition, this is the most expensive junk I've ever paid for in my life, considering the poor service, rubbish quality, slow internet speed and bad telephone connection (though that might be down to the equally useless BT). Avoid Sky if you can, unfortunately all other providers in the UK are equally rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Brighton Sky  
I'm coming to the end of my 18 month contract with Sky so feel I'm in a good position to write a review. It's my first house so I don't have a previous ISP to compare to at the property.

In terms of setup, there was a slight delay to the activation date, which I was well informed about. Luckily I went away on holiday for a week a few days after moving in, so the service was activated by the time I returned. The router was delivered through the letterbox and only took 5 minutes to setup.

The router has decent coverage but unfortunately can't reach the back of the house on the first floor. It's an old house with thick, solid walls so this is understandable. I setup an old BT homehub as an access point upstairs which means I now get coverage throughout the whole house. The router works well out the box, there are a few things you can change and monitor via the My Sky smartphone app and there are some more advanced security features you can setup by navigating to the routers local IP address in a web browser.

I'm on the 36MB/s package and I've been getting that without issue. In terms of reliability, other people on Sky in my area have reported issues but I haven't experienced any. I've had a reliable connection whenever I've need it and there hasn't been significant throttling back at peak times.

Now that my contracts coming to an end, the price is set to increase by £15 per month from £27 to £42. I looked around for some better deals off other providers, along with what Sky could offer a new customer on my package (£25 p/m). I also checked online what upgrade deals they could give me and the only available upgrade was guaranteed 100MB/s for £27 per month (same as what I'm currently paying); faster speeds is nice but 36MB/s is enough for me most of the time, I'd rather save a few pounds. Armed with this information, I phone up Sky to see what they could offer over the phone (you know, these companies always say they can give you the best deals if you ring them up). I explained that I'm happy with the speed but want a cheaper price, the best they could come up with is the same speed for £27 per month - exactly what I'm paying now, which would also get me guaranteed 100MB/s if I upgraded online.

Overall, I've been happy with Sky in terms of speed and reliability but they've been unwilling to give me a competitive renewal price. I'm now moving to EE who offer 36MB/s for £23, plus £100 topcashback on top as well as 5GB extra mobile data.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Swadlincote, Derbys Sky  
The internet is terrible doesn't work well at all on my pc. Not very pleased with it and it is quite annoying when I'm trying to do something but it won't let me as the internet is not working on my pc
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Absolutely shocked with the connection speed with sky, have nothing but problems with them, wish you could give them 0 stars!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lossiemouth Sky  
-sky has good days and bad days, last night I had to do my homework and it goes off. I'm disappointed by the sky I am. three rooms away from where the sky is placed in my living room, so it is not my thick walls. if you are willing to not have wifi every month for a good week then don't buy sky
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
nyc Sky  
The customer service is always busy, so if you have any issue at all, you can just hope they gonna get back to you. In my case, they didn´t... SKY is increasing the charges every year even though there is no improvement in their services. There are other broadband providers available that provide much more professional customer service with lower bills after all. I would recommend staying out of SKY and their overpriced services... I have been loyal to SKY for 4 years and there has been no appreciation at all, they treat you only as a paying customer...
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Aberdeen Sky  

Loading...

  • 1760 reviews, showing page 1 of 44, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk