Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 9390 customer ratings since 2019-11-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1830 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
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Easily the worst broadband provider. We called to complain and when they answered they said they would improve it and make it cheaper. It was good for the month period that we could cancel the contract in but straight after turned to ****. I currently cannot load a YouTube video in my room, nor can I use any social media app. It is pathetic. We was promised speeds of minimum 30mbs and right next to the router we get 6. It’s terrible. Definitely not worth it. |
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| Ryan | Essex | Sky | 2020-11-19 | |
After 24 months my contract has come to the end. For the next 5 months I was paying on a monthly basis. When I called with a complaint that my BB is dropping (according to Sky app it was ongoing issue with my sky hub)I have been offered a new hub, HD Netflix and all of this at the redeuced price. |
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| Przemyslaw | Falkirk | Sky | 2020-11-15 | |
Cannot believe any review that is in any way positive regards any of sky services, can't wait for the contract to end, when I will cancel all sky services TV/Internet/phone and breathe a big sigh of relief! Never to return again!!!!! |
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| Alan Yeadon | Notts. | Sky | 2020-11-14 | |
complete and utter s***. don't waste your time I have to use my 4g in my home because the internet is that bad can't watch YouTube or Netflix. will just stop working out of the blue don't even try to game unless you want sky high ping. don't waste your money. |
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| james | Belfast | Sky | 2020-11-10 | |
Broadband drops on average twice a day which made working from home during lockdown frustrating on a daily basis. If you're working on the computer and another member of the household uses the wifi at the same time the computer speed goes to a crawl. |
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| Dave | England | Sky | 2020-11-04 | |
My rating should be zero l ordered broadband from sky on the 18/7/20 here we are on the 27th of October and nothing but a box with two flashing green lights but no connection, they sent me an email last Thursday to confirm my order has been cancelled, with no explanation at all except 1 of three reasons, 1. I no longer wanted it, 2.perhaps l could be moving home or 3. An issue with my order... Definitely not one or two so there must be an issue with my order, case closed apparently... What a disgrace of company, over 3 months wasted and the cheek of it, could l post their box back... Err no you want it come and get it... Now l have to find another provider and start all over again, help please |
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| Philip | Hullbridge essex | Sky | 2020-10-27 | |
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life! |
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| Ali | Not with sky | Sky | 2020-10-24 | |
Absolutely awful |
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| Roderick | London | Sky | 2020-10-22 | |
I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good. |
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| Nathan | United kingdom | Sky | 2020-10-20 | |
I put 1 star because I could choose to put 0. This is the worst customer service ever. They never answer your phone calls and always redirect you to the online help website which is not helpful at all! |
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| Ludovico | London | Sky | 2020-10-19 | |
Absolute garbage. I have had broadband issues for 6 months and Sky cannot find or fix the problem, but they can if I buy their guaranteed 56mb speed or whatever! Now they don't even answer the phone, they sms you a link to their website where you are basically expected to somehow fix the issue yourself!!!! DO NOT BUY BROADBAND FROM SKY!!!! |
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| Cam | London | Sky | 2020-10-08 | |
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service! |
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| Andrew Paizes | Borough Green | Sky | 2020-10-07 | |
I am finally coming to end of the most horrendous 18 month experience I have ever had with a company. |
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| The Berad | Limehouse, London | Sky | 2020-10-05 | |
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses |
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| Sheonagh | Glasgow | Sky | 2020-09-28 | |
TERRIBLE. Never buy this internet. I have had this for over a year and it's been giving me non stop issues and problems. Studies are tough and when it takes 20-30 seconds to do a simple search it really angers you. |
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| Kev | England | Sky | 2020-09-28 | |
Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi . |
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| Zoë | London | Sky | 2020-09-21 | |
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky! |
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| Dave | Gloucestershire | Sky | 2020-09-17 | |
Terrible service, slow and unreliable connection speed. Does not give you an option of how to leave a contract. Spent a year being unable to access any support but then told im the contract holder. DO NOT USE SKY |
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| Jonathan | London | Sky | 2020-09-14 | |
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price. |
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| Rob Wilson | Grimsby | Sky | 2020-09-10 | |
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******. |
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| Darren | Widnes | Sky | 2020-09-08 | |
Never ever work with Sky. Awful service, never worked. |
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| Amanda | Edinburgh | Sky | 2020-08-28 | |
When it works it’s fast but when it’s slow it’s useless. I live close to the city centre and still the range is awful. At least 3-4 times a day the WiFi will just cut out. Can. Ever get through to sky to discuss issues. |
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| Phoebe ince | Chelmsford | Sky | 2020-08-24 | |
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this! |
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| Anas Mirza | Altrincham | Sky | 2020-08-21 | |
Absolutely rubbish. I pay for around 30 mbs however only recicve 5 kbs. yes not even 1 mbs. this has been going on since I fist got the sky broadband router. with the ethernet I manage to get 1mbs which is ridiculous. |
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| Zareef Kabir | Ealing | Sky | 2020-08-20 | |
I've been with Sky for three years and moved home with them once. In three years I had a few service drops but in general the service has been good and the speed is alright. They are available on the phone. I am happy I've had no issues with it working from home since March. |
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| Georgiana | London | Sky | 2020-08-20 | |
Ordered Sky Broadband for a Property I purchased. 3-4 days later I get an automatic text message and email stating that "I need to call them to discuss an issue with my order". Once I called and finally got through the horrible automated system that didn't want to transfer me as i'm "not at risk". One of their advisers told me that my order was not successful and I'd need to do it again and they couldn't switch it on on the date I was promised. |
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| Mathew | Staffordshire | Sky | 2020-08-17 | |
Terrible. I have been without any broadband for a month now. Sky sold me a G Fast upgrade but it never worked. In fact I was told by an Openreach engineer we were too far away and it sht never have been installed. We lost our original super fast connection and have been waiting four weeks now for it to be resolved.No urgency shown in resolving the issue. I don't think I ever received a proper apology either. |
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| Gerry Naughton | Harlesden | Sky | 2020-08-16 | |
Awful reliability. Connection constantly drops. Virgin never gave me issues but they had poor channel selection for the price of a broadband and tv package. And Virgin creep up prices all the time. So tried Sky. Sky TV is great bu their broadband sucks. |
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| MS | Byfleet | Sky | 2020-08-14 | |
I had a conversation which ends up arguing with Sky customer service and their complain department. After 4 year having broadband with them I realized the have no respect for customer. Please think twice before choosing Sky,as they dont worth it. |
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| Sanam | Essex | Sky | 2020-08-13 | |
Absolutely the worst broadband I have ever used. It is always dropping out. Can't wait for the contract to end so we can change provider. |
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| Vanessa | Royston | Sky | 2020-08-11 | |
Garbage |
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| Garbage | Garbage | Sky | 2020-08-09 | |
This is absolute garbage! The internet goes off for no reason when I never even touched it I can never play or watch tv or do anything with this stupid broadband! The customer service is absolutely terrible! They never help, all they do is say it’s fine when it’s not and worse is we phoned them up and the man told us the few steps to make it work and then the next day it was worse then before! Want a so called broadband that never goes on and then the costumer service is completely helpless and your stuck with no internet and money for weeks?! Then get sky broadband. |
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| Lucia | U.K | Sky | 2020-08-07 | |
Just don't EVER get Sky. |
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| Shaokun | London | Sky | 2020-08-05 | |
I have been a sky customer for many years. I moved house 4 months ago , got set up and the engineer told me one of the boxes needs hardwiring . After 2 engineer visits I completely had had enough of sky . From customer services that don't log your problem correctly to the overall communication within the company . The download was that slow we couldn't even watch a 4 k program.Upon cancelling my broadband after explaining how appallingly I'd been treated , they weren't even bothered . They have also lost 4 mobile phone contracts as all of my household was going to switch to sky . I'm that angry with sky , the TV will also soon be going. |
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| Scott Shacklock | Nottingham | Sky | 2020-08-03 | |
I've been with sky broadband for a few years now. The connection is very slow and they lied about how fast it would be - I've put up with that. The main problems are the lack of reliability and their complete lack of care for the customer. |
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| Martin | Newcastle upon Tyne | Sky | 2020-08-02 | |
Can't wait to leave my current houseshare as it means I can finally ditch Sky broadband. |
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| DM | London | Sky | 2020-07-31 | |
Complete garbage. Have the essential package of 14 - 20mb because although being in the town centre next to the exchange fibre isn't available. Coincidentally i only receive the guaranteed minimum of 11mb. Can barley watch a youtube video and cant play games whilst being an avid gamer. No solution given when attempting to resolve and potentially upgrade, no help at all given to point me in the right direction. Genuinely the biggest piece of **** iv'e wasted money on. |
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| mike | Bolton | Sky | 2020-07-29 | |
When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying. |
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| David Ross | Wellingborough | Sky | 2020-07-28 | |
Paying for a supposedly guaranteed 60Mb. Not receiving over 25Mb. 4 engineer visits later, still the same. Trying to speak to someone from Sky virtually impossible. Wifi regularly fails, meaning working from home only possible by tethering to my 4G phone... |
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| Ray Dawe | Carnon Downs, Truro | Sky | 2020-07-27 | |
Would give 0 stars if possible. Just the most horrible customer service I have ever seen on earth. First, I couldn't even contact them properly due to Covid-19. My point is, if you are having troubles with lack of staff, simply don't book new customers in. It took me one month and a half and 3 engineers visits to get my internet set with Sky. THEY WERE NOT ABLE TO SET MY BROADBAND. After every failed visit I had to wait for 2 extra weeks since they informed me they were not able to contact Open Reach, which is RIDICULOUS of course. After the third visit that didn't work, I called them again and one of the attendees simply CANCEL MY ACCOUNT without I have asked for it. Actually, the lady was offering to cancel my account, and even though I said that I'd rather had the internet fixed, she cancel even though. I only got to know with an automatic e-mail that my order had been cancelled - but ironically this lady made me a big favour. Another thing Sky does is to send you automatic e-mails/ replies that has nothing to deal with what you have just discussed on the phone - which makes it really confusing. After my account has been cancelled, I immediately change to another supplier. Although, I still not have internet due to a fault on my line and I am aware it is a complicated issue, the new supplier is able to contact Open Reach many times, explain the situation and what the engineer has told me. Also, they are able to give me priority access since it is the 5th engineer visit already and it is a issue that concerns both companies. So my only advice would be never never never choose Sky, they are simply terrible. |
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| M. | Chelsea | Sky | 2020-07-27 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
