Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 207 pages

  • Reviewer
    Location
    Lincoln
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you live in the Lincoln area avoid like the plague. Really poor speed and intermittent WiFi which Sky have no idea how to fix after many many phone calls and two engineer visits. In the end we’ve given up and decided to go elsewhere for our IP. If I could give zero stars I would.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal. Please save yourself from using this pathetic excuse for wifi and go with another provider. I've lost count on how many times this horrendous wifi cuts out a day.

    The stability of this wifi is non-existent. I used to live out in the country and have an uncommon internet provider and that was better than this "super fast broadband". Nothing in that statement is correct. "Super" is incorrect because it barely even works, "Fast" is incorrect because it's slower than a dried out snail and "Broadband" is stretching it. This is a clown's version of wifi. I called them up and after waiting around 25 minutes for an answer, they sent a "booster" over that did absolutely nothing. Just another excuse for them to take even more money. They're just as bad as these call scammers. They take your hard earned money for literally no service. It would be a massive stretch to call this a service.

    So in conclusion, stay as far away from sky as possible. If they offer you their broadband in any of their packages, turn them down. Whatever you do don't accept their offer. It's just an excuse for them to suck up your money like a hoover.
  • Reviewer
    Location
    selby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switced from vodafone what a mistake rubbish wifi. Sky Q Boxes don't stream properly now - sick of issues
  • Reviewer
    Location
    Lincolnshire, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just terrible. After peak time, it's actually like they deliberately give you the worst broadband, probably so you might consider going for an even faster package.

    We have never got WiFi throughout our home and because of the inconsistent broadband, we actually tried to get hold of them. Ridiculously long wait times on phoning them (probably due to many people complaining) and when finally got through, they said they'd send someone to test it. They sent the wrong engineer. He arrived to fix the sky TV and we both hadn't got a clue why he was sent. So he said he'll let them know to send the right person. Never happened. So after a 20 minute wait on the phone to talk to someone about it, the automated system had sent me to the wrong service and all they could say is they could send me to the right one and I'll have to wait again. After the first wait I wasn't interested. We're now cancelling our sky broadband and going with someone else. Someone that we can actually talk to and doesn't have so many departments they can't control.

    The joke of it all is that we've had sky TV for so long, we're meant to have platinum vip service. A few little offers but it means nothing when it comes to customer service.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible, lost connection every day, the customer service cut your phone call.
    Dun use sky
    Dun use sky
    Dun use sky
    Dun use sky
  • Reviewer
    Location
    Australia
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
  • Reviewer
    Location
    Newtownabbey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet drops all the time, it can drop hundred of times a day and doesn’t come back up.
    They sent many engineers and none is able to actually do their work. I worked for them a few years ago, and seeing advisors not knowing the bare minimum, even if you explain them who they need to talk to to be able to check hidden settings, they don’t care in the slightest!
    I’m sick of their incompetency and I’ll move with BT. There’s no point paying for a service you don’t get!
  • Reviewer
    Location
    Barnsley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have spent the last three days with the Internet light on my router either static orange, flashing orange or out altogether. I have tried calling Sky for help and following their advice but nothing. They simply don't seem interested in doing anything about my problem of none or a minute of internet before its down again. I'm at my wits end as we are paying for a service we're not getting.
  • Reviewer
    Location
    Barnby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have been with Sky for several years now, but moved away as they were no longer competative for me. Have just received a letter several months later saying I owe them money and if not settled in 10 days they will refer to a collection agency. NO money was owed. How many people would have just of paid the £59.00? A Sky scam or what?!
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't have a word or number to rate sky business broadband and phone, very stressful and poor service all the way, never try them again and not recommended, better pay more with virgin and get good service. moved from Virgin for better deal but now I do regret. Sky customer service and installation process are very bad, call records are not in the system even though you spoke to their customer service agents properly.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.