Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 5148 customer ratings since 2020-11-30 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,988 Customer Reviews over 50 pages

  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The only time sky want to talk to you is when they are trying to sell something to add on to your package. As soon as you say your uninterested they just hang up and aren’t bothered about anything else you want to say.

    Disappointed with sky
  • Reviewer
    Location
    Oswestry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with sky broadband for years, used to be fine but over the last couple of years we face constant line drop outs and even worse WiFI drop outs in various places in the house. Multiple times engineers have been but say theyre happy. Sky CS tell me they guarantee speed not the WIFI and just try to upsell
  • Reviewer
    Location
    Prestatyn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor, previous broadband provider was really good an I wish I had stayed with them. Skys router is poor, we now have blackspots all over the house and Sky just want to charge me more to overcome this. Previous router from other supplier worked fine so obviously Skys equipment is poor. Nothing they can do apart from charge me more! Useless.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I do not advise anyone that has sky tv to have sky Broadband .Due to poor connectivity and lack of Wi-Fi , you loose both sky tv and all the other entertainment packages ,like Netflix,Disney,etc
    You can’t even watch YouTube,you have no internet .
    Rubbish system and Wi-Fi is terrible .
    Can’t wait for sky contract to end .
  • Reviewer
    Location
    Newtownards
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Not working for two days, and very expensive.
  • Reviewer
    Location
    St Helens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Down 3 times in 8 week period
    Lied ref engineer coming out
    averaged 8 days to sort out each time
    Had to chase them several occasions as they promised to contact us.
  • Reviewer
    Location
    Herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I check my speed it’s very slow
    When I check on sky it states No Problems and 34 mb every day
    Shame I really don’t want to change as how can another company speed thing up it will be the same phone line
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Their customer service is just appalling! I called them and they have called me multiple times over the course of a month and still cannot sort out the mess. When I called them recently to make a complaint, their representative was rude, arrogant, and patronising. He dismissed the issues I was facing and said it was not really a priority for them to resolve and that I need to wait from a few weeks to a few months. He couldn't care any less. He also was talking to me like a was toddler. Either Sky has hired the worst customer service people in the UK or it is their tactic to dismiss complaints. You really cannot make this up!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Due to poor customer service cancelled my sky broad band within the term period. However, I have received a letter for termination charge for the full year from Sky. Now I am going to take them to the court for mental harassment.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be by far the most internet issues I've had with any company,I'm currently gettimg 3.8MBPS/282.9 KBPS, go to another broadbrand povider this aint the one, for the money and problems you get it's not worth the hassle, save yourself time and money.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
    This caused my data to run over which I am being charged for by Sky.
    I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
    I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
    I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
  • Reviewer
    Location
    Prestwhich
    Reviewing
    Sky
    Date
    Comments
    I'm meant to be getting 70 mbps and i've been getting 2 - 10 mbps. I've called them up and they say everything is fine, I can't do anything on the internet because it's so slow!! Also due to an admin error which they won;t admit to, they changed my phone number which I had for almost 40 years and they said I had to pay to get it back..
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One downloading stuff, another cannot use. Slow as 1mbps. Worst services. Hope it dies.
  • Reviewer
    Location
    Ruabon Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We left sky because of the internet service they provided and we went back because of tv thinking we would have a more reliable broadband provider, due to the hyped advertising they dish out.

    Well how wrong. We had a sky dish fitted and the engineer took thw sky booster away because the new tech router can handle pretty much any distance.

    WOW!!!

    What a lie!

    The broadband drops out at every moment it can. My son cannot play on playstation and online games because of wifi drop out.

    This is turning farcical and I will be calling Sky tomorrow to shout and ball and say either fix it or we leave and cancel everything and move to BT.

    I am not accepting any BS from them either. Turn it off and on again. Move it away from the socket.

    Basically I think what they do is hoyk you in with a great conmection and then when they get other new subscibers the older subscribers lose internet reliability.

    We live 20mtrs from the phone exchange and should have no problem with internet.

    It is a joke and they are a fraud of a company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely ABYSMAL. Steer well clear. Shockingly bad. I ordered high fibre broadband in July. Openreach kept cancelling my order. Every time I rang I was told a different story. 11 phone calls later I was told they don’t provide to this postcode. In the meantime I’d incurred a huge mobile bill due to lack of WiFi and broadband. I was told they’d refer the matter to Openreach who’d write to me with an offer of compensation. £5 per each day I was without broadband. 2 weeks on and NOTHING. I just rang Sky and they knew nothing about it. Steer well clear of these clowns that r you’ll regret it...
  • Reviewer
    Location
    Ireland, Mayo
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky internet is a massive mistake. I enjoy playing game and watching Youtube and Netflix in my spare time, a lot of the time I do not get to enjoy this as Sky internet is by far the the most frustrating thing in my life. Sky internet is unable to support my internet requires once there is another device using it. My area is good for internet so that is not the problem. If you are reading this please take my advice if you want to play games or watch shows or Youtube DO NOT go with sky. IF you need it to look at Facebook work away but for any other requirement. The free internet in my student accommodation is better and more consistent then this broadband. You can find better broadband for the same money. I should sue Sky for the therapy I will probably need from the pain and suffering Sky Broadband caused me.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet connection drops 2 3 times a day. I called Sky customer service and the solutions were unbelievable. First solution was to record when the internet si dropping for 5 more times. (Like this is going to make the internet working again). I did that, called them back and their other solution si to move the router further away from the socket. Yes that will stop the internet dropping randomly.
    I called them back, and the solution was for them to send us another router. The router didn't help with anything. And finally after we had to threat them that we are going to close the contract and they decided to send an 'Engineer'. The Engineer did nothing, even worse i didn't have the internet for a day because he replaced the master socket and didn't connect the cables properly. So now after 2 months with the internet dropping randomly during the day and with 2 'Engineers' looking at the problem nothing changed. Internet drops for 2 3 hours a day and they do not care about their customers at all...
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are the worst provider I Ave ever been with I was without Internet or a phone line for 3 months with I hade to pay for not to mention my family with have been with them for years and have never been offered a new broadband box ones thay are luck if 2 people can with a video at the same time
    Sky you are a joke
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst f***ing wifi brand to ever exist. COMPLETELY UNRELIABLE. i didn’t even have a stable connection whilst writing this review. ABSOLUTE WASTE of money. 0 Stars overall.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We have been without internet since 5 days now
    And yet 2 more days to fix problem if any of the engineers showed up
    When we first called they said 2 days and then 3 days and now we have to wait 2 more days
    Very very bad service
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disappointing times from sky! Such a shame! Ordered a broadband packages since 29th of September and still waiting to go live. Unprofessionalism at its best. Can't even have an exact date. I am working from home and forced to pay somewhere else in order to be able to work!
  • Reviewer
    Location
    Sleaford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible service, after moving house Sky have left us nearly 1 month without Broadband. Our predecessors had a good BT connection, but Sky said they cannot use that because it is connecting via copper wire and the Government remit is to have fibre via cable. Therefore, they just refuse to use current existing connection. The engineer told us that to have cable access will mean digging up our porch. However, when we contacted them, Sky then lied to us and said that wouldn't be necessary, the Open Reach engineer could do the job easily on a second visit, but unfortunately he did not turn up, after waiting in all day we rang them. No one had informed us the date had been changed to 3 weeks later and when we complained and asked to speak to a manager the operative did even know who that was and didn't put us through to anyone. We got a call back later, but as yet no decision on whether they can connect us. I have a very senior position in civil defence and need to work from home at times, often with online international meetings. We've explained this to Sky, but no further action as yet and no device to help connect remotely. Absolutely disgraceful, do not go with Sky.
  • Reviewer
    Location
    Doncaster
    Reviewing
    Sky
    Date
    Comments
    Not even worth 1 star carnt wait for contract to finish ,dial up would be better most times suppose to be fibre here
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First, this is more about Open Connect, Sky’s subcontractor, than Sky. However, someone at Sky signed a very piss poor contract with an overly generous SLA and so it’s on them as well.

    We made the mistake of attempting to upgrade the internet connection to broadband (fiber to the curb) and have been rewarded with a 7 business day wait for connection and then a complete outage of both phone and internet. I’m guessing that it’s not in the SLA for the technician (they are NOT engineers) to run a line verification test to ensure the switchover was done correctly and the lines are at least fully functional if not performing as specified as now both the phone and internet are dead.

    Sky simply shrugs their shoulders and says, “Hey, it’s not us, it’s Open Connect and we they have an SLA of 2-5 business days to fix it.” Narrator’s Voice: Because some nit wit business manager thought it was an acceptable response time.

    So, now, my 75 year old MIL has no internet and no phone for 2-5 working days because a technician could not be secure a simple line change over OR run a line verification test to ensure it was working. I guess there were additional poor job executions to get to.

    I am told we are just unlucky. I wish you better luck.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I applied for Sky Broadband on 4 September What has followed is a shocking tale of arrogance, incompetence, indifference and just plain lies at the worst level I have ever experienced. The moral of this story - do nor waste your time with Sky broadband.

    1) When I placed order the sales person gave me an installation date of two weeks from the date of the order. Advised me that its likely to be even earlier.

    2) Three days prior I got a cryptic message about a delay in my order and that an update will follow shortly. I proceeded to call Sky and was assured by the consultant that the installation was still on track at the set time. I checked the app and the sure the appointment was still there

    3) I made sure I was home for the appointment but nobody showed up. No sms, no update, no calls -the app was still showing my appointment.

    4) The Lies --> I called Sky to enquire and the consultant told me it was Open Reach and not Sky fault and was somehow routed to cancellation even though I didn't ask to cancel. The consultant at cancellation told me that they route people to cancellation if you sound unhappy.
    After explaining that I was not cancelling - the consultant gave me a long story about the ins and outs of broadband:

    In summary he said the only wiring that exists in my area is Open reach and that Open reach does not care as they have a monopoly and that Sky always tries their best but unfortunately they have to work with Open reach. And that if I call any other ISP I will be stuck because Open reach owns all the wiring.

    I have recently learnt that other companies in the area do provide wiring so that was a lie.

    5) Since the Open reach monopoly story I have proceeded to call Sky about twice each week. And the response I get is we are looking to get a response from open reach and will get back to you in 48 hours with an update. No one has ever come back with any updates. In fact nobody seems to know how to move this forward.

    6) I have been tossed around and am now dealing with Order recovery team and the consultant in the recovery team promised to get to the bottom of things but as usual I have had to wait 48 hours to told to wait another 48 hours and then another as they try and get Open reach to connect me. Its starting to feel as if I am the first person in some village getting internet for the first time - nobody at Sky has a clue.

    6) I lodged a complaint (about the arrogance and the indifference) reference number:1814804553 but when I try follow up I am told that complaints are only handled after the installation...so they are unfortunately not able to process it.

    7) Every week I get call from the Sky welcome team congratulating me on my new installation and asking me if I want to upgrade and take up their welcome offer. But as my installation is not yet done I am unable to take them up. I then request that they wait and call me back after the installation but of course they call me again... for this they do not miss a beat.

    8) I was promised compensation for lack of service and when I ask about how it works I'm told to wait for the installation.

    9) I am incurring very high mobile data charges and are not able to work most of the time as I have no fibre. And by the way according to on of the consultants it can take months for Open reach to connect my apartment.

    10) In case you were wandering I live in London, in a fully wired apartment block which is only a few years old!
  • Reviewer
    Location
    Inverclyde, Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terribly unreliable Internet connection! Ongoing problems have led to countless phone calls and call outs over the last few months with nothing being resolved for longer than a day or two.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just the fact that in my 24 years of existence this is the first review I have given should speak volume. Getting sky as your internet provider is a life sentence. Worst provider ever. I feel like I’m back in 2005 when my internet is so slow I can’t even load my Netflix.
  • Reviewer
    Location
    Scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I went with sky broadband as it says super fast speed. But it is absolutely poor. I'm really disappointed. Very slow. Some days I don't get any signal. Extremely poor service.
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolutely horrendous service. This company tell lies even about their own lies. We were due for connection on 23rd September, engineer turned up walked in, glanced at telephone point and walked out. He went outside, ripped the Virgin media box off the wall,leaving all the wires on the floor and drove off. 9 phone calls and 20 hours later I get a text to say engineer left due to their being Covid in my home. Where the hell did he dream that up from? I made a complaint, was literally laughed at and was belittled by the rude arrogant customer service staff. We have had 6 promises of telephone call backs, nothing has happened. I told them I will get a solicitor involved they said I am not able to do that. I even told them that my solicitor has said he will sue for breach of contract they laughed and said "your solicitor is wrong".
    Virgin want £165 plus vat to fix the broken box and as Sky say the engineer was from BT open reach I contacted them directly. Open reach say they have no record of any engineer being sent to my home at all so I told Sky this. They said "sir you are not allowed to contact the open reach team, you can only communicate with Sky".
    Guess what Sky, you are wrong and I will never ever use your services again. What's the next excuse? Fuel shortage so engineer can't get there!! Shove your broadband and TV I am done
    Avoid this company at all costs. Absolutely ridiculous
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage. We have contacted Sky for an engineer to sort out or check our problem. Instead we got someone on the phone making up excuses and giving us the most basic advices that we have been trying for months. Sometimes my internet goes down to or below 0.5 mbps, that's ******* awful. My avg speed is about 6 mbps. The people at Sky blame us such as saying "don't put your router next to a phone, radio or below" despite the fact that when we had an engineer set it up, he set it up the way it should and already told us this but even then our wifi is beyond garbage. The router is above facing everyone in a free space so why is it still so ****? Because its ******* SKY!!!
  • Reviewer
    Location
    Salisbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Comments
    Would not recommend, the worst speeds possible and cuts out at least 2/3 times a week.
    I’ve had a wifi booster sent but that was practically useless…if anything the wifi booster made it worse. Paying way too much money for a broadband that probably would’ve only been impressive back in the stone age. Awful awful service.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    decides to always go really slow and I hate it
  • Reviewer
    Location
    Hell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband in the country by a long long way. Shocking.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can you believe they have the audacity to take the full price of our money, but can’t even sort their internet out yet again. Literally last week there was a big outage and went down again, I’m sick of them and will be leaving them. Take my word they’re greedy and couldn’t care less about providing you “the best broadband”
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.