1,988 Customer Reviews over 50 pages
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- Location
- Reviewing
- Sky
- Date
- 2017-10-07
- Comments
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I have joined up with sky I spoke to a woman first was promised a new sky box and my broadband would go live on the 5th October I did request for an eingineer to come to my property they said I will not need an engineer to come out as I can do it myself, the service I have recieved from the team has been unprofessional I have been cut off the phone speaking to an adviser and they are still charging me for a service I have not recieved!!!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-02-26
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-04-24
- Comments
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Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-20
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-02-18
- Comments
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Absolutely disgraceful of Sky as per usual cancelled 5 months ago and been out of the country to come back to see they've continued to direct debit money from my account due to a "system error". Plenty of history with Sky where I've had packages cancelled but continued to have my money taken out from my account. Pitiful and no forthcoming sense of apology. I'm a contractor and the 30mins I've been on the phone (and still am) has equated to £60 loss of earnings. Not only has Sky wrongly taken my money, the cost me further money by wasting time on the phone. Absolutely apoplectic with the company's blasè attitude and exasperated to have conversations like this AGAIN. Shameful of Sky. Wouldn't recommend Sky to anyone.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-21
- Comments
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Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-06-09
- Comments
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my broadband speed has gone down from 11Mb with BT to 4.7Mb with Sky. So am I happy?
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-09-12
- Comments
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Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-07-12
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-01-05
- Comments
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After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-11-16
- Comments
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Slow as anything. Takes to long to connect
- Location
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- Location
- Reviewing
- Sky
- Date
- 2019-02-23
- Comments
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It has good speed when it is working but it drops out ALOT. Also, when a family member walks into the hub room, I get a loose connection. I’m quite sure that my family are NOT electric.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-03
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-02-11
- Comments
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Garbage provider, i`ve had Sky for 3 days and its completely garbage.. Ping keeps spiking from 50 to 2000. Sometimes works fine, however most of the time i can barely surf internet. No chance of playing online games either cause if pings spikes. I don`t even know what im supposed to pay for..
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-03-09
- Comments
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It is really shocking service, i have only internet in the hallway and no internet in bedrooms and livingroom, they are not going to fix it and say you need to pay for engineer .im paying monthly for no internet and if i want to fix it ill be charged.shocking it doesnt have zero rating otherwise i would give zero
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-20
- Comments
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Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-01-04
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-08-29
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2019-11-21
- Comments
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The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-04
- Comments
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Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2021-10-30
- Comments
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I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
This caused my data to run over which I am being charged for by Sky.
I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-01-06
- Comments
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Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-04-17
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-11-12
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-12-24
- Comments
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As much as I can't stand BT, you can at least guarantee a quick resolve of your issue. Sky on the other hand are an absolute joke. I contacted them to say my broadband wasn't working and was given a 5 day repair and,if I wanted, which I told them to shove, £2 compensation. The problem with sky is they have to go begging to BT to resolve the issue and BT really don't give a f%ck. So if you don't want to use BT try one of the cheaper suppliers because their backup are every bit as good, if not better than sky.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2019-10-07
- Comments
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We have moved the house, so i contact sky to transfer broadband in new home
They said moving home is for free but have to pay £60 for sky hub, i just told them 2 months back when i bought their broadband i payed already so i can't pay again £60 for installation, 1 of the team said you people will keep on moving and we can't install for free i just told them this was 1st time we moved not evrytime, i told them i cant afford to pay £60 so they gave me 3 option :
1st option: to pay for installation
2nd option: to give them broadband hub back and pay £60 monthly instead of £34
3rd option: broadband cancellation and due to contract i have to pay £105
In all these 3 option its just loss for me
Staff is saying you agreed with the broadband 18 months contract i have to decide from any 3 option if i had knew we were about to move then i would had never went for broadband.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-08-04
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-09-05
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-06-17
- Comments
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This internet is a joke.
I can't host a game because everyone would be lagging
If you want DECENT internet DO NOT BY SKY
- Location
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- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
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Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-03-24
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-12-16
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2017-09-27
- Comments
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Amazingly bad customer service and overall rubbish broadband issues. I don't think they could provide a worse service if they tried.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-09-10
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-05-14
- Comments
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Worlds worst WiFi I could literally get a can of baked beans and create a better broadband I will constantly lag and it can barely look YouTube videos do not get this trust me it’s trash
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2017-01-30
- Comments
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Not even worthy of one star. The wifi box is outside my bedroom and I can't access the wifi any where in my room or any where else in the house apart from next to the wifi box. Sky is way to expensive for the service they're providing and I am disgusted at the lack of help and lack of manners at sky customer service. This has been going on for 2 years and I'm hopefully switching to a different supplier because sky is a joke. NEVER SIGN UP FOR SKY.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-09-27
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2017-06-22
- Comments
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broadband to my flat poached by engineers on 2 separate occasions from flats below me. On second occasion called sky who assured me it would be fixed. They refused to send out an engineer on the weekend but sent 1 out regardless on a weekday on 2 separate occasions when I was at work?!! 4 engineers & 2 months later & problem not fixed but assured by sky that I will be reimbursed for my monthly spendage - finally engineer fixed it with a simple solution & when I requested reimbursement for the £84 I was spending each month was told that they would only give me 1 weeks reimbursement because I wasn't around for the 1st engineer!!
Disgusting- if I could give 0 points I would
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-04-02
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-12-22
- Comments
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We have had an ongoing issue with our sky broad band for about 3 months. Internet had been on and off. Sometimes off for days at a time. After numerous calls to sky...recently everyday the issue is still to be resolved. We have been instructed to buy a new router which did not work then 2 days later a engineer and now a week later they want us to pay for another engineer to come out. We are paying for broad band and on demand services which cannot be used. Id advise using another provider if you want any reliability and to save money.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.