2,048 Customer Reviews over 205 pages
-
- Location
- Scarborough
- Reviewing
- Sky
- Date
- 2021-09-25
- Comments
-
I went with sky broadband as it says super fast speed. But it is absolutely poor. I'm really disappointed. Very slow. Some days I don't get any signal. Extremely poor service.
- Location
-
- Location
- BEDFORD
- Reviewing
- Sky
- Date
- 2021-09-25
- Comments
-
An absolutely horrendous service. This company tell lies even about their own lies. We were due for connection on 23rd September, engineer turned up walked in, glanced at telephone point and walked out. He went outside, ripped the Virgin media box off the wall,leaving all the wires on the floor and drove off. 9 phone calls and 20 hours later I get a text to say engineer left due to their being Covid in my home. Where the hell did he dream that up from? I made a complaint, was literally laughed at and was belittled by the rude arrogant customer service staff. We have had 6 promises of telephone call backs, nothing has happened. I told them I will get a solicitor involved they said I am not able to do that. I even told them that my solicitor has said he will sue for breach of contract they laughed and said "your solicitor is wrong".
Virgin want £165 plus vat to fix the broken box and as Sky say the engineer was from BT open reach I contacted them directly. Open reach say they have no record of any engineer being sent to my home at all so I told Sky this. They said "sir you are not allowed to contact the open reach team, you can only communicate with Sky".
Guess what Sky, you are wrong and I will never ever use your services again. What's the next excuse? Fuel shortage so engineer can't get there!! Shove your broadband and TV I am done
Avoid this company at all costs. Absolutely ridiculous
- Location
-
- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2021-09-23
- Comments
-
Absolute garbage. We have contacted Sky for an engineer to sort out or check our problem. Instead we got someone on the phone making up excuses and giving us the most basic advices that we have been trying for months. Sometimes my internet goes down to or below 0.5 mbps, that's ******* awful. My avg speed is about 6 mbps. The people at Sky blame us such as saying "don't put your router next to a phone, radio or below" despite the fact that when we had an engineer set it up, he set it up the way it should and already told us this but even then our wifi is beyond garbage. The router is above facing everyone in a free space so why is it still so ****? Because its ******* SKY!!!
- Location
-
- Location
- Salisbury
- Reviewing
- Sky
- Date
- 2021-09-21
- Comments
-
Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
- Location
-
- Location
- Northampton
- Reviewing
- Sky
- Date
- 2021-09-20
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2021-09-14
- Comments
-
decides to always go really slow and I hate it
- Location
-
- Location
- Hell
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Worst broadband in the country by a long long way. Shocking.
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- Swansea
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Can you believe they have the audacity to take the full price of our money, but can’t even sort their internet out yet again. Literally last week there was a big outage and went down again, I’m sick of them and will be leaving them. Take my word they’re greedy and couldn’t care less about providing you “the best broadband”
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.