2,278 Customer Reviews over 57 pages
-
- Location
- North West
- Reviewing
- Sky
- Date
- 2021-04-09
- Comments
-
On an contract for 80mbps, getting around 3-4 mbps on devices. Customer service doesn't care and won't offer refund.
- Location
-
- Location
- NORTH-EAST ENGLAND
- Reviewing
- Sky
- Date
- 2021-04-07
- Comments
-
Diabolically bad Broadband connection generally and is particularly bad every Tuesday for some reason
- Location
-
- Location
- N ireland
- Reviewing
- Sky
- Date
- 2021-04-05
- Comments
-
Sky broadband customer service is absolutely rubbish, overpriced and utterly crap
- Location
-
- Location
- Colchester
- Reviewing
- Sky
- Date
- 2021-04-04
- Comments
-
Drops out every day only have speed of 14 to 30 Mbs Download and 13 Mbs upload. I am paying for super fast speed. why should I pay for new wifi box.Getting fed up with it time for a change to another Broadband provider I think as sky only want your money.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2021-04-02
- Location
-
- Location
- Norwich
- Reviewing
- Sky
- Date
- 2021-03-29
- Comments
-
When sky said 'believe in better' they really aren't kidding. They are atrocious.
- Location
-
- Location
- Preston
- Reviewing
- Sky
- Date
- 2021-03-27
- Location
-
- Location
- Lytham St Annes
- Reviewing
- Sky
- Date
- 2021-03-25
- Comments
-
Dreadful. We spend a fortune monthly and have no value for money. Wifi is patchy and we frequently spend hours a week unplugging and resetting routers/Q boxes trying to get a better signal. We are supposed to get 80MBs but routinely get 1.4MBs. When we ring up, we are told that its because we have too many devices. This is the 21st century - everyone is working from home and everyone has a couple of laptops, mobiles, nest and X boxes. If these cant be supported in the current world, then it isnt fit for purpose.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2021-03-24
- Comments
-
Sky made a total mess of my house move which was already stressful enough as it is.
Had almost 2 weeks of no broadband and on the day they said it would go live it still doesn't. No text, email or call to say why so I had to go out my way to contact them only to find out it's delayed further.
They offered me a few pounds in compensation and would not budge on anything. Terrible service, I'm furious and now switching provider for TV and Broadband.
- Location
-
- Location
- STAMFORD
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
Poor speed all the time
- Location
-
- Location
- Livingston
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
This is by far the worst Internet provider i have ever had. It's download speeds are pathetic. I can't even play online games anymore due to the issues this WiFi causes. I am extremely unhappy and i would not recommend!
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2021-03-19
- Comments
-
Sky FTTP is a joke my ping is worse than my old FTTC line I thought it was supposed to be better than FFTC. It is terrible with SKY. My landline keeps disconnecting the new router resets on its own. They say 55 ping is well within their parameters for FTTP When my FTTC connection was about 20 ping. Steer clear Sky have gone majorly downhill!
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2021-03-16
- Comments
-
Customer service was amazing everything was easy to understand and set up even during covid pandemic.
However, the Wi-Fi goes down every night without fail, for at least 5 - 10 minutes, sometimes can be down for up to 45 minuets.
On top of that the download speed is dreadful, we receive a speed of less than 1 mbps all day long! this makes using any steaming services almost pointless. We've currently been with sky for 2 weeks and already have BT booked to come and install some actual Wi-Fi.
- Location
-
- Location
- Surrey
- Reviewing
- Sky
- Date
- 2021-03-11
- Comments
-
Awful. Was mediocre until we upgraded to SkyQ. Since then it has been horrendous. It got EVEN worse after I ended my service with them... I'm pretty sure they're bottle necking my speed to spite me. I'm counting down the remaining days of my contract.
Can't stream without buffering. Can't play games without lag. Literally unusable.
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2021-03-10
- Comments
-
Do not go with sky!!!
We left sky TV due to it being to expensive and not worth it, while we were on the phone we mentioned that our internet was ok but not the best as in not very fast, so we upgraded for an extra few pounds a month. Since then we have had countless issues. We have had 3 different sky hubs, due to sky saying the hubs were faulty when they are clearly not, meaning we have to go out of our way to post the hubs back. We even had engineers out who said they can’t do anything as it’s a faulty hub! We have just phoned sky again who have now said something completely different- there’s a fault on the line!! So now we have an engineer coming out tomorrow.
These issues have been going on since autumn 2020, it’s now March 2021!
Awful company, awful communication, they don’t care about their customers and just want the money.
Beyond upset.
- Location
-
- Location
- Yorkshire
- Reviewing
- Sky
- Date
- 2021-03-03
- Comments
-
Would give 0 on everything except customer service if I could. Been horrendous since installing and been worse since working from home. Constant drop outs and slow download speeds on both work and personal devices with some things taking literally days to download. Do not bother with it
- Location
-
- Location
- Wales
- Reviewing
- Sky
- Date
- 2021-03-02
- Comments
-
Disgusting the wifi is terrible they tell us to many devices are on the line so we take them off and only my sons pc is on and it still bad
- Location
-
- Location
- Downpatrick
- Reviewing
- Sky
- Date
- 2021-02-27
- Comments
-
You will have no end to problems with sky. First, they tell us we can't have super fast in our new home so they give us essentials. That's between 0.014mbps to 1.2mbps for a week. We ring and complain and they say they can actually give us super fast so we upgrade. Queue to upgrade day. Whatever the engineer did, he didn't upgrade. Now we have no internet at all. This is a complete mockery. I have presentations and projects to research and deliver and can't because sky are just bad.
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2021-02-26
- Comments
-
Internet with sky is awful which is why I’ve cancled it for be upgraded to everything what they’ve told me to do to fix the issue which seems to be saying what everyone else is saying seems like they know but it’s just a way to get more money so yer I’ve moved to virgin, couldn’t be any happier sky going down bill how much money does sky have though come on.. and they still can’t fix it it’s 2021 they was doing this back in 2016 every properly I’ve moved in I’ve had the same issue so it’s nothing to do with the area sky r just **** end of really
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-02-24
- Comments
-
AVOID!!! Unreliable at best, internet is so slow most of the times and customer service cant help. Prices keep increasing every year yet their service keeps going down. Also setting up takes AGES!
- Location
-
- Location
- Inverness
- Reviewing
- Sky
- Date
- 2021-02-20
- Comments
-
Avoid like the plague.
Cancelled my home move, completely inept customer services department. Complaints procedure is an absolute joke, for the life of me i just cannot understand how this charlatan of a company are allowed to get away with ripping off the public in the way that they are doing.
Avoid, avoid, avoid, avoid, avoid
- Location
-
- Location
- Barry
- Reviewing
- Sky
- Date
- 2021-02-17
- Comments
-
The last 8 months i've had sky have been shocking, I have no end of problems, internet is always going down. I had an engineer out 4 times, the first one replaced new wires inside and it didn't work the second replaced wires outside and crossed the wires and we ended up with nothing. The third fixed the mistake and the fourth came out to the property and said we need a router, a couple of weeks later we hadn't received one so phoned up to be told we don't need one, reluctantly they sent one out and it's a lot better. However there are still times when the internet is rubbish and I can't stream anything. I would not recommend to anyone.
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2021-02-16
- Comments
-
Been with Sky since August 2020. Ever since have had recurring problems of connection dropping, wifi cutting out completely for a day, max speeds of maybe 8 to 10 mbs during peak times.
I've even had the peculiar problem of next door neighbours Sky Hub crossing over with ours causing their devices to connect to our network, slowing purs completely. One new router later, 2 planned engineer visits that never happened and many hours with customer services, our broadband is still a pile of refuse.
Yet when complaining, nothing os wrong on Sky's end and it MUST be our router, despite the neighbours having problems too. The staff are also abysmal. I had one guy sass me because I actually knew what I was talking about and had already tried everything possible before calling them.
As soon as this contract term is up, we'll be switching.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-02-09
- Comments
-
Worst customer service I have ever encountered. They don't seem to care about you as the customer at all. Honestly, if Open Reach weren't the sole provider of all of the broadband networks I'd sack them both off. But what's to say we transfer and we get the same rubbish as we get now?!
- Location
-
- Location
- Biggin hill
- Reviewing
- Sky
- Date
- 2021-02-06
- Comments
-
So was with talk talk but went over to sky, absolutely rubbish...slow,drops out constantly....cant even watch Netfliz.... absolutely rubbish internet
- Location
-
- Location
- Hertfodshire
- Reviewing
- Sky
- Date
- 2021-02-05
- Comments
-
As mentioned by others, if I could give minus stars I would.
I have been without broadband now for 3 months due to a broken cable - tried reporting it through Sky who are an embarrassment themselves. Every time I call up to complain I get a new appointment in 2 weeks, they send an engineer out who either isn't allowed to deal with the cables or doesn't have the skillset to fix. That is 4 visits down so far and another booked for 11 days time...
Any escalation point? No. Can I speak to Openreach directly? No. Are my hands totally tied having to tether off my work phone? Yes. Rhetorical questions aside, my work have been charged £13,000 by Vodafone for the data I have used just to be able to carry out my job from home. I am looking at a disciplinary procedure as a result of this and I'm sure a fair share of the bill.
I tried to contact BT Openreach who said they'd send out an engineer in 4 hours... no engineer turned up.
I am an ex-police officer so the phrase "I pay your wages." is pretty hated... but in this case, don't my taxes, broadband payments actually pay their wages?
Sky Broadband - you are a joke, you are of no help, your complaints procedure is laughable.
I currently have a complaint on my account which will get resolved when they get my account up and running. But they can't get me up and running... so it means absolutely nothing. The people at Sky I am speaking to have no authority, they apparently don't have any line management or escalation points.
Between BT Open Reach and Sky - I don't even know what to say other than there is more use in a fart in a lift.
The people are nice on the phone though.
- Location
-
- Location
- scotland
- Reviewing
- Sky
- Date
- 2021-02-03
- Comments
-
Moved to a new home Nov 2019 and was talked into keeping superfast BB at £33 a month. Their advertising was very hard at an average of 59 mbs and still is...AVERAGE!! An engineer told me on his 3rd visit I could only ever get a max of 22 mbs , and that was only if the rest of the street was offline!! My average was around 10, but when I questioned this for a rebate, they said they only had guaranteed 9.2. So, paying for an average speed of 59 mbs at peak times, getting 21mbs maximum, but 10 average, and because it is more than the 9.2 they guaranteed, nothing they can/will do. Advertising almost 60, guaranteeing less than 10. Shizen. They did refund me as expected when lines were down. but stonewalled regarding the above. I have since adjusted my SKY subs from £133 to £62 a month. Vote with your ££££. FGS Check what you can get into your house before signing up to pretend s[eed as they will use their !i told you so! card and rip you right off as long as they can get away with it.
- Location
-
- Location
- Brentford
- Reviewing
- Sky
- Date
- 2021-02-03
- Comments
-
Working from home with Sky broadband?? I work better from 4G hotspot! This broadband is a joke, doesn'teven load a regular Google page, not to mention a YouTube video or anything more!!! The customer service tried to help me for few min and then left me hanging without saying anything,waiting for me to hang up, I was wating on the clock 25 min without getting any replies, was talking alone like a fool!!
- Location
-
- Location
- Whitley Bay
- Reviewing
- Sky
- Date
- 2021-02-02
- Comments
-
Total rubbish. You could not work from home as the service , for want of another word , is awful. Constantly drops out and I mean every day. Wi fi printer use clearly also affected. Had Virgin previously and gonna get them back when Sky contract up. Avoid Sky
- Location
-
- Location
- fair oak
- Reviewing
- Sky
- Date
- 2021-02-01
- Comments
-
I have sky fibre ultra-fast - a bit of a joke as I only get 30MB/s on a good day. Being a teacher and working from home for almost a year now has been difficult. Slow speeds and unreliable - I've moved to Virgin media now. 200MB/s here I come.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-01-31
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2021-01-16
- Comments
-
Worst Broadband I've had. Speed and reliability intermittent - really poor customer service, all the issues will be the customer end never theirs. Avoid..
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2021-01-12
- Comments
-
dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
- Location
-
- Location
- Buntingford
- Reviewing
- Sky
- Date
- 2021-01-07
- Comments
-
Review based on ADSL connection and not fibre as not in the area.
Impossible to use reliably as drops out connection regularly
Diabolical speed any more than two devices and it’s like a 56k dial-up connection.
Easier to contact an MI5 agent than speak to a Sky customer service agent.
Have given this feedback direct to Sky and nothing from them not even an acknowledgment. Awful money grabbing company.
Can’t wait for my contract to end and be out of this misery.
- Location
-
- Location
- St.Austell
- Reviewing
- Sky
- Date
- 2021-01-06
- Comments
-
This excuse for broadband is beyond the pale.Outages EVERY day,sometimes 20 times in an hour for several hours!!!Online gaming,streaming and computer are out of the question!Tuesday,Wednesday and Thursday seem to be favourite days for maximum disruption and all this for £23 a month!I wouldn't pay £5 for this totally unreliable service.Thought of changing to BT,but their reviews are just as bad!
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2021-01-03
- Comments
-
Abysmal everything! At night my download speed would drop to less than 1Mbps. It was like wading through treacle and as for streaming? No chance.
Customer Service were worse than useless and couldn't care less. Avoid Avoid Avoid.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-01-01
- Comments
-
Sky is horrible and their customer service is awful. The broadband keeps disconnecting every few minutes, so not even ethernet cables help. My house mates and I work in IT and have secured every cable, every box but still. At this point I dont know what I am paying for. I will try to change to BT asap.
- Location
-
- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2020-12-31
- Comments
-
Just recently changed onto super fast broadband after complaining to sky about the price of my package. Got talked into upgrade on broadband plus sky Q for a much reduced price. But got to say the broadband is bad. Never had so much problems with download etc the old one was so much easier and Like a previous review am now tied in for 18mths ???
- Location
-
- Location
- Berkshire
- Reviewing
- Sky
- Date
- 2020-12-29
- Comments
-
Terrible. Paid extra for top broadband package, paid for delivery of boosters, paid extra for sky broadband boost and still poor WiFi and dropping signal...and this is in a modern house which is not a particularly large house. Stuck now in an 18 month contract and Sky technical say there is nothing they can do.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-12-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.