2,278 Customer Reviews over 228 pages
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- Location
- Worcester
- Reviewing
- Sky
- Date
- 2023-04-21
- Comments
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Before contract even finished started charging nearly £20 more on top
Submitted ticked with a help centre then spoke with them and totally unhelpful no consideration about anything, always was telling about about confusing t&c no interest in resolving anything.
Sky Makes double contacts with different ending dates so they catch out customers and then forward much higher bills!
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
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Sky Fibre was awful. We also paid for the booster and still the service did not deliver.Called customer services several times as well as had an engineer check broadband. We tried and it was not for us.
- Location
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- Location
- Ilminster
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
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My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
- Location
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- Location
- West yorkshire
- Reviewing
- Sky
- Date
- 2023-04-14
- Comments
-
Really poor broadband cutting out and slow you gave us a booster that doesn't work , over 25 years with you and you keep putting prices up yet services get worse you put charges up I phoned got a deal then a month later everything went up an extra £10 a month sorry but you are leaving our household
- Location
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- Location
- Chislehurst
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
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Sky. What a rip off. Wish I'd never cancelled Virgin Media.
Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad.
I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY???
I understand that it is not your fault I moved.
I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before.
My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet.
My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else.
The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's.
They even increased my package price this month. An absolute liberty.
I have to put up with this until November. Then the ordeal will be over.
- Location
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- Location
- South Wales
- Reviewing
- Sky
- Date
- 2023-04-12
- Comments
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I have been with Sky for 12 years for broadband and tv, but have just changed providers. Loyalty means nothing. Failed to notify me my contract was coming to an end, then increased my bill significantly. Phoned to complain and told the best new price on a new contract would be £20 more than previously for the exact same package. Phoned BT who offered a far better price. Phoned back to cancel Sky and was informed I had not been offered the best deal. They also informed me BT would increase their price come April by 14% but the price Sky were quoting me would the same from April onwards. They offered a faster line speed. On arrival of a BT Engineer (who I had no idea was coming, Sky only notified me of their engineer appointment) I turned him away after him informing me he wanted to drill a two inch hole to anchor his ladder to run a new line in. I wasnt happy to do so as I have recently had the whole house rendered at a large cost. I phone Sky to cancel the line upgrade and remain on my existing speed. I was told it would be 48 hours before a new deal could be offered and theyd be back in touch. Low and behold, no one did. I contacted Sky again, to be offered a 'deal' on my current slower speed, at a greater cost to the faster speed. Also was informed my bill had infact increased in April and I had been incorrectly informed that it would. I was then told the £10 admin fee would be cancelled for the broadband as I no longer accepted the package. Low and behold, that was another lie and apparently it can not be removed. Back and fore for almost a month, with refusal to offer me a fair deal, especially with the deals on offer to new customers, I decided as I was within the cooling off period, to cancel the whole lot and go elsewhere.
Rarely experience issues with the broadband, but once out of contract they will pull your pants down and continuously lie to try and keep you as a customer
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2023-04-05
- Comments
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Sky broadband raising prices after 6 months of contract by £4 per month! It’s not nearly 20% up! Just like that. Will never sign up with them again. They do whatever they want!
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2023-03-31
- Comments
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Terrible experience. Been trying to speak to a manager/have an issue resolved since November (it is now march)! So far no department seems able to help/to have a manager.
Used to be really good customer service/help available if needed.
The call centre bounces you from department to department (put on hold then through security questions every time). Either get told a manager will call back(which they don't) or there is no manager available and they will transfer me to a different department. Usually sales or cancellations- also with no managers.
Cancellations would be fine if I hadn't been told that if I cancel before speaking to someone they will not be able to access my account and therefore can not look into the extra money that has been (and is still being) taken monthly!
Speeds are good when it doesn't drop (which is pretty constant)
Currently been on hold this time for over half an hour.
- Location
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- Location
- Smith
- Reviewing
- Sky
- Date
- 2023-03-25
- Comments
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Do not do business with this company! Scammers! I have been a Sky customer for 6 months. The contract is for 18 months. 26£ per month for broadband with an option to increase the price by sky after 12 months by a maximum of 10% = 2.6£. After six months they increase the price by £4 to £30 per month.... I thought it was a mistake... sky explanation: global situation, other companies increase by more... (other companies in my region: VODAFONE £25/month and NOW £24/month VIRGIN £26.5 - contracts guaranteed price for 12 months and faster data transfer!!! Disgusting how sky treats customers!!!
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-03-23
- Comments
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Awful. We have a full-fibre connection but made the mistake of using sky for this. regular drop outs (caused by either back-end issues or the terrible sky router which crashes regularly). Sky could not solve the issue and indeed denied that they happened. We swapped to Bt on EXACTLY teh same line and it's now totally stable without any issues. BT customer service is also a LOT better having UK-based staff in Newcastle that you can actually talk to.
- Location
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