Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 205 pages

  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    0 stars actually says sky fasted broadband is a lie wrost slowest WiFi ever have sick of using sky least I have a decent WiFi if my office at work no way I can work from home

    Never ever using sky again when I switch and contract is up
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad WiFi really slow service awful
    Won’t recommend sky
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't waste your time with this useless company. ***** customer service.Its been 72 hours without the service that I pay for and absolutely NO HELP!
  • Reviewer
    Location
    Rochester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An extremely slow broadband and this is with the newly introduced Sky Q box.

    Takes 20 seconds+ to get a page loaded - on a new computer - when it's currently being advertised as one of the best broadband companies in the country.

    Prior to Covid, it'd take more than 2 hours just to get seen by a Customer Service Agent; sometimes they wouldn't even help.

    Not reliable at all if you're trying to play games, search up something or do work.

    Not satisfied at all with this, fix your broadband before promoting it!
  • Reviewer
    Location
    Not applicable
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Never in my life I have witnessed such bull making lies about the problems being our fault and 40 pound a month for 1mbs wifi that is ludicrous
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with sky for years as a priority customer as I’m disabled I’m a diabetic for nearly 60yrs need a phone as mobiles don’t always work here bad signal my broadband has become worse with consistent failures and to make things worse the phone often won’t work either as I also have had strokes a heart condition as well as my other issues without a phone I can’t even phone for an ambulance if needed sky have done nothing worth while a total waste of time and getting worse since the pandemic I’m off to another company in the next couple of weeks do yourself a favour avoid these Hippocrates at all cost because if if have an issue don’t expect any real help take today broadband lost for about 3 hrs promised call back again they didn’t
  • Reviewer
    Location
    Holcombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky broadband is an absolute sack of crap, the connection been dropping out nearly every day for 2 years and they blame the pandemic and open reach for not fixing it. Had to go on 4g to write this. Will be cancelling tomorrow
  • Reviewer
    Location
    Dalkeith
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service in the UK, complete disergard for customers, incompetent engineers. It seems that in the year 2021 this company has no other excuse but "the pandemic" for the total loss of service caused by their fauly exchange. How many engineers do you need to fix the cabling at the exchange? Well... aprently not enough to identify the problem for a minimum of 10 days... at least according to sky...
    Don't go anywhere near this provider or you'll find out the hard way how terrible they are, just as I did.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We switched to Sky and we were informed we could claim back out fees from previous provider if we switch. Despite 28 emails, using Sky’s complaints procedure and speaking with an advice, we have not received it. We only receive an irritating generic email. They also took money from our account without permission but later re-credited this. Once our contract is up, we’re leaving. It is impossible to get through to anyone to resolve issues.
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.