2,278 Customer Reviews over 57 pages
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- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2014-08-15
- Comments
-
Worst broadband service ever. Crash after crash after crash. Constantly. It also doesn't crash when you are not using it either. It crashes on the worst times ever. Just leaving it on and it works. Do something important and it goes out for any time between 1 minute to over 24 hours. Customer services do next to no help. It is extremely slow and barely even loads up some webpages. Used sky before and then went to BT due to a move. Moved again and went to Sky and in 10 years it hasn't gotten any better at all. Even the router looks the exact way from 10 years ago. I'm not surprised if it is the same router from 10 years ago considering apart from Tesco's broadband and mobile phone hotspots it is the slowest in the area. Max of 5 MB/s Down speed while the rest get up to 35 MB/s Down speed. No sense made what so ever. Do not waste your money on something that will work against you for as long as you have it. Almost anything is faster than it and will work 100 times more then Sky ever has. I give up with it. First chance i get it is gone. It is useless. Almost never works making using the internet almost impossible. 0/10. Awful.
- Location
-
- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2018-07-03
- Comments
-
I was with sky I cannot write what I think of there
WiFi I could sit four yards away and still get nothing the WiFi box is totally rubbish now gone back to talk talk and
Back to we’re I was before I left them I can now
Sit in the shed top of the garden and get wifi
- Location
-
- Location
- Dunfermline
- Reviewing
- Sky
- Date
- 2016-05-17
- Comments
-
Fibre service is not as fast as advertised. Service is very inconsistent and sky routers notoriously bad for signal and interference.
Since moved to a different provider, supposedly the same spec as sky broadband, but way faster and never once disconnected yet.
My opinion, Sky are using their name to push an amateur and decidedly rubbish internet service.
Will not be back. Ever..
- Location
-
- Location
- Grangemouth
- Reviewing
- Sky
- Date
- 2015-11-02
- Comments
-
I was with o2 whos b/band was good. SKY take over everything goes out the window, price increase of £5 just because i dont have a sky phone line,and worst of all the spped, between 4pm ams 8 pm it takes agaes just to load a web page.Been onto SKY cust service but they say nothings wrong come on whos kidding
- Location
-
- Location
- DUMFRIES
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
-
i have sky broadband and every time my house phone goes i disconnect from what im doing and the internet has a spasm and stops working for a bit absouloutly awful.
- Location
-
- Location
- Redditch
- Reviewing
- Sky
- Date
- 2023-03-21
- Comments
-
Sky unfortunately put the prices up far to much and far to many times.. last time 20% yes folks 20% phoned up after 16 years loyalty service…
Didn’t want to know so changed to another provider for almost £10 less with !!! Very happy now good night sky… sadly won’t be ever going back due to them putting prices up far to much and far to often..
Ps… keep changing as being loyal is expensive !!!
- Location
-
- Location
- Ireland
- Reviewing
- Sky
- Date
- 2015-10-24
- Comments
-
I have just switched from Vodafone to Sky and the service has been terrible. The switch is going to take at least 4 days and I have no internet during this time... The sky rep told me it would only take mins to switch.
I have called them 4 times and haven't even had an apology. I would advise anyone to go anywhere but sky for their internet.
You can't even complain through sky. I have to from Friday to at least Monday and they can't say if it will be up
And running by then????
- Location
-
- Location
- Suffolk, England
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
-
Absolute worst internet provider ever created. I don't know how they are still in the business. If you can even get onto the internet then you'll find a website, or even a whole popular IOS browser is blocked. Not only that, but you have to pay to get the browser, which means you're paying for a digital paperweight! How fast is it? Slow. Really slow. It's 2015 and I can;t even properly watch a Youtube video in 720p. Every single multiplayer game has poor connection. It's not my computer either. But you can't take responsibility in your own problems so obviously, according to you, it's my fault. It's my fault that you can't deliver internet to my house or even be asked to update the router which is literally the same model router that I remember having in around 2005! That's 10 years ago and you're still shipping your customers with the same flimsy bit of unattractive plastic that has a few flashy green lights on it?! If you're even considering of getting Sky, please don't. You'll regret it. I'll regret it. Every other miserable Sky customer will regret it. They don't deserve to take your money and 'give' you a service you never receive! Surely, in this day and age you can give me a download speed over 1Mb/s! I could probably walk over to the guy who made the webpage, get the information I was looking for and come back before the information had actually downloaded. It's ridiculous. Someone spends money on your internet because they, believe it or not need it to do anything now. Instead, all they are left in return is a waste of space and a bigger bill to pay, still facing the same problems that they faced before. I don't even know what to say. Believe in better, with another internet provider which actually provides internet. Sky's cloudy. Chances of slow internet speed with areas which will get internet down time. Lets get some things straight. BT supply good TV and Internet and phone. Virgin Media supply all sorts of things. Sky supplies a bad TV service, awful internet, bad phone, bad customer service with bad attitudes and low GCSE grades. They may sound nice on the phone but that's just part of their job. It doesn't mean they are nice. And a clear example of that very thing is shown here. With Sky Broadband.
- Location
-
- Location
- Downpatrick
- Reviewing
- Sky
- Date
- 2021-02-27
- Comments
-
You will have no end to problems with sky. First, they tell us we can't have super fast in our new home so they give us essentials. That's between 0.014mbps to 1.2mbps for a week. We ring and complain and they say they can actually give us super fast so we upgrade. Queue to upgrade day. Whatever the engineer did, he didn't upgrade. Now we have no internet at all. This is a complete mockery. I have presentations and projects to research and deliver and can't because sky are just bad.
- Location
-
- Location
- Sittingbourne
- Reviewing
- Sky
- Date
- 2018-11-27
- Location
-
- Location
- Chesterfield
- Reviewing
- Sky
- Date
- 2014-08-18
- Comments
-
Sky have tone the worst broadband company going we continue to ring them all the time on how bad our internet speeds are and they do nothing , or suggest ideas which we have done about 50-60times before, I urge you not to join sky
- Location
-
- Location
- Cork
- Reviewing
- Sky
- Date
- 2022-04-29
- Comments
-
I've just put the 'phone down again after being kept on hold for 20 mins by a Sky agent.
I've made a dozen 'phone calls so far and sent off half a dozen emails.
Two weeks ago Sky issued a contract for Broadband installation.
Twe weeks later I'm still waiting for it to be installed.
'Phone calls to the customer service number provided get routed to the Uk who then try to get then routed back to the Irish team but you just end up on hold listening to dreadful muzak.
Some of the agents speak poor English and some of their emails are almost unintelligible gobbledegook.
If you wish to retain your sanity avoid dealing with SKY - quite possibly the worst telecommunications company we're ever had to deal with.
And that includes Eir ...
- Location
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- Location
- Sligo
- Reviewing
- Sky
- Date
- 2021-12-03
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
-
Awful, I would not recommend sky boradband to anyone. I'm sat here with my dad and his internet is supposed to be 30 mbps, at the moment it is 0.6mbps. He has been sat on the phone all morning to try and speak to someone and the award winning customer services have hung up on him 3 times already! That is definitely not customer first! It has been like this for a while, and he insists he was in touch last week about this, but still no change. Taking advantage of an elderly gentleman, and literally non existant customer service, this is not the kind of company I want to pay. It is turning into a joke - at least its not as bad as sky broadband LOL! It really is very bad, I would recommend anything other than sky broadband.
- Location
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- Location
- Grantham
- Reviewing
- Sky
- Date
- 2016-09-01
- Comments
-
Sky broadband is utter crap. It can't run videos on YouTube even on 480p with constant buffering. Even though I'm side by side with the router. It can't run multiple connections at once meaning those in my house need to ask for others to go off to do something online. But alas. Im not in charge of internet and thus. Have no power as to changing to any other provider.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-07-26
- Comments
-
The service that I have had from sky has been absolutely horrendous. The broadband is extreamly slow! Virgin is much better. When the router breaks, which it will as I have had 3, the call waiting time is minimum 40 mins each time and then someone on the other end hangs up! Would never in a million years recomemd Sky to my worst enemy! Horrific expirinace! Never again!
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2016-02-05
- Comments
-
Constant issues of cutting out for no apparent reason, hours on phone trying to resolve, avoid!
- Location
-
- Location
- Baldock
- Reviewing
- Sky
- Date
- 2024-02-28
- Comments
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I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
- Location
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- Location
- Crewe
- Reviewing
- Sky
- Date
- 2017-12-12
- Comments
-
Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
- Location
-
- Location
- Skellefteå
- Reviewing
- Sky
- Date
- 2022-04-27
- Comments
-
I am leaving this review for the reason how they have treated my parents who are oaps they had just received a bill for 600 pounds for phone calls made to the usa among others from a land line phone. which they don't even have when asked for a detailed item sky just refused so its now in the hands of my parents solicitor avoid this company like the plaque very bad service all round
- Location
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- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-08-06
- Comments
-
Very slow broadband. Was promised 3-6 mb, got 1.5.
Upgraded to fibre. Promised 36-40 mb, currently getting 21. Speed drops and disconnects at least twice a day and WiFi range is poor.
Customer service isn't much better, as they keep telling me that there is nothing wrong with the service.
- Location
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- Location
- Carlisle Cumbria
- Reviewing
- Sky
- Date
- 2022-12-10
- Comments
-
I’ve been with sky since 6/12/2022 I should of been on up n running with my sky broadband internet n tv my internet as never worked since they put it on can’t get my tv to work properly because it as to be paired up with the internet I’ve tried ringing them u just get a silly answer message telling you to do this to do that n it still doesn’t work I’m going to wait till this Monday 12/12/2022 n if it isn’t working then I’ll go with some one else
- Location
-
- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2015-10-16
- Comments
-
We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.
When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.
They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.
Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
- Location
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- Location
- Bentford
- Reviewing
- Sky
- Date
- 2018-01-25
- Comments
-
Worst company ever, they sold me a broadband service that didn't work, I cancelled the service and the sent me a letter that I owed the company 83 pounds. I didn't pay them and the bpo collection called me saying that I had to pay 50.45 pounds, less than sky was asking me. So today I paid an amount for a sky service that i never had, it's crazy, plus 25 pounds that I paid for the installation. I tried to call sky , but always I were speaking with a robot, or waiting more than 30 minutes to speak with an assistant. I don't recommend anybody sky, well unless you want to trough up your money and waste time.
- Location
-
- Location
- Bromley
- Reviewing
- Sky
- Date
- 2018-05-08
- Comments
-
The broadband speed is very bad, I can't watch anything all day long.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2021-04-21
- Comments
-
Try to avoid this company. I contract £27/month speed broadband and they spend 20 days in activate the internet, then a technician should be no exist because you must do everything by yourself with only some instructions so, obviously, before 20 days the internet connection didn’t work. Also, they charged a tax for “super fast activation fee”. Are you kidding me???? Really, DON’T TRUST IN SKY!!!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-03-25
- Comments
-
The worst service ever! They have created so many problems that they are not interested in refunding! They suck so much I can't even begin to say - stay away!
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2020-02-03
- Comments
-
Awful in every way. Been overcharged for things that I didnt even buy. Broadband rarely works. TV wont connect to wifi ...therefore no youtube, Netflix or catch up etc. Biggest pile of ****!! Been with sky 2 months and had enough of it all already. If I could give minus ratings I would have
- Location
-
- Location
- devon
- Reviewing
- Sky
- Date
- 2016-10-31
- Comments
-
DO NOT TRUST SKY. What a dishonest, rude company. Once adding their hidden costs more expensive than most. Promised a start date then changed to "sometime in about two weeks" when I asked why I didn't have a service. Vile staff. Cancelled Sky and now very happy with new provider.
- Location
-
- Location
- Barnsley
- Reviewing
- Sky
- Date
- 2017-01-14
- Comments
-
Been with sky for over 20 years been a loyal customer never missed any payments on any months for the whole 20years.
2 years ago BT informed me that fiber broadband was open to my home. I contacted sky and taken out the fastest broadband and a new TV service with them to revive nothing but trouble with the broadband dropping out and not working, having to rest all the broadband up to 3 times a day some days. I contacted sky and they refused to give me a new router and my mum herself had to pay for a new box out of her own money Evan though we was still in the 18 month contact (2 months in). The contract is up for a renewal and we have cancelled the TV services due to no used to pay for it. We paid 75 pounds per month for broadband and TV. We then got quoted 45 pound for broadband services alone, I find this unfair and not loyal to a customer that was been with for over 20 years. Other customer I know had the brand new sky Q 4 boxes, full tv packages, and fiber broadband all for 80 pounds per month. Sky's have no loyalt to their existing customer what so ever. The customer services is very poor and the manger I spoke to called Donna is the rudest person to speak to and wouldn't advise anyone to talk to her. Sky is terrible and their service and customer services I've very poor aswell!! Stay away people... my policy is now cancelled and won't be going back to them. Moving provides. Hope no one else experiencing this.
- Location
-
- Location
- Newtownards
- Reviewing
- Sky
- Date
- 2021-11-19
- Comments
-
Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2020-02-20
- Comments
-
Been with Sky for a few years, the speeds were awful and it's really expensive. Their owned supplied routers are terrible and they limit using 3rd party routers. WE have recently switched to post office broadband and noticed a big difference in speeds, at it's about half the price.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Sky
- Date
- 2014-10-30
- Comments
-
Please stay away from Sky!
Our kids really wanted sky t.v so we swapped our TV, phone and broadband package from BT to sky. Worst mistake ever. Our internet is painfully slow. We complained numerous times but it has never got any better. To make things worse our phone bill was through the roof every month - turns out that we are being charged a national rate for local numbers! Sky claim that Anything outside your own code area ( even if only 20mile down the road) if they have a different dial code the it's national not local!!! Absolute joke!
To use catch up TV we have to wait on a programme downloading all day before we can view it :(
We are cancelling sky and returning to BT.
- Location
-
- Location
- Ruabon Wrexham
- Reviewing
- Sky
- Date
- 2021-10-26
- Comments
-
We left sky because of the internet service they provided and we went back because of tv thinking we would have a more reliable broadband provider, due to the hyped advertising they dish out.
Well how wrong. We had a sky dish fitted and the engineer took thw sky booster away because the new tech router can handle pretty much any distance.
WOW!!!
What a lie!
The broadband drops out at every moment it can. My son cannot play on playstation and online games because of wifi drop out.
This is turning farcical and I will be calling Sky tomorrow to shout and ball and say either fix it or we leave and cancel everything and move to BT.
I am not accepting any BS from them either. Turn it off and on again. Move it away from the socket.
Basically I think what they do is hoyk you in with a great conmection and then when they get other new subscibers the older subscribers lose internet reliability.
We live 20mtrs from the phone exchange and should have no problem with internet.
It is a joke and they are a fraud of a company.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-06-19
- Comments
-
Conning and ripping everyone off for their shoddy speeds, reliability and customer service. Consistent drops in connection, lagging when gaming, or video conference calling. Speaking with their customer service is pointless (turn it off and back on again). As soon as the contract is done, I'm out. If you're in London, avoid.
- Location
-
- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2015-02-04
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-01-04
- Comments
-
Switched from BT last year. Counting the months until we can move elsewhere and regain a reliable WiFi service. Problems from the start; wifi cutting in and out, didn't cover house having to buy all sorts of extensions and plug-ins. We should have cancelled however are now stuck with a WiFi service which works less frequently than it actually works. Kids upset that they can't do their online gaming; we're having to use phone data for basic browsing etc...To date customer service of no service. I would recommend avoiding Skype broadband at all costs; easily our worst internet/broadband experience.
- Location
-
- Location
- Weston-super-Mare
- Reviewing
- Sky
- Date
- 2015-11-10
- Comments
-
We signed up for sky fibre for 1 year and from the work go there was problems. First they sent us the wrong home hub that was set up for standard broadband so didn't work with our fibre connection, then they sent out an engineer to correct the problem, not by swapping the home hub but by switching our line to standard broadband (which we didn't want) and now we have endless trouble with the connection! Our download speed is so slow that it would normally be quicker to drive across town and buy a movie from the shelf than it would to download, all our devices our considerably slow even our smart phones and for any sort of device requiring high speed such as a PlayStation you might as well forget it because as soon as you start something the connection drops out and we have to reset the box.. Very unimpressed with a very poor quality product.
- Location
-
- Location
- Skelmersdale
- Reviewing
- Sky
- Date
- 2013-02-15
- Comments
-
I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.
So I waited and heard about sky fibre.
I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.
They made changing over very easy, did most of the work for me, took me through the sign up process too.
Now I have been with sky since 08/may/2013.
{I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.
I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.
I would say I have a 98% to 99% uptime, and service is usually always fast too.
I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.
My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.
But overall I am very happy with my service.
- Location
-
- Location
- Stoke
- Reviewing
- Sky
- Date
- 2018-11-26
- Comments
-
A while ago I spent over 3 months with my Internet droping out 10 - 50 times a day. They never fixed it and after giving up it eventualy started working again. Now I have give them my notice to cancel and suprise they keep droping me again. They do this on purpose! They are the worse kind of people. They have you running round it circles while they play dumb. I will never return to sky again they don't care about there customers at all. Also they won't reduce my bill which is 70 pound for only standard package. They should be banished! Don't even deserve 1 star!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.