Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 5148 customer ratings since 2020-11-30 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,988 Customer Reviews over 199 pages

  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be by far the most internet issues I've had with any company,I'm currently gettimg 3.8MBPS/282.9 KBPS, go to another broadbrand povider this aint the one, for the money and problems you get it's not worth the hassle, save yourself time and money.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
    This caused my data to run over which I am being charged for by Sky.
    I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
    I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
    I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
  • Reviewer
    Location
    Prestwhich
    Reviewing
    Sky
    Date
    Comments
    I'm meant to be getting 70 mbps and i've been getting 2 - 10 mbps. I've called them up and they say everything is fine, I can't do anything on the internet because it's so slow!! Also due to an admin error which they won;t admit to, they changed my phone number which I had for almost 40 years and they said I had to pay to get it back..
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One downloading stuff, another cannot use. Slow as 1mbps. Worst services. Hope it dies.
  • Reviewer
    Location
    Ruabon Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We left sky because of the internet service they provided and we went back because of tv thinking we would have a more reliable broadband provider, due to the hyped advertising they dish out.

    Well how wrong. We had a sky dish fitted and the engineer took thw sky booster away because the new tech router can handle pretty much any distance.

    WOW!!!

    What a lie!

    The broadband drops out at every moment it can. My son cannot play on playstation and online games because of wifi drop out.

    This is turning farcical and I will be calling Sky tomorrow to shout and ball and say either fix it or we leave and cancel everything and move to BT.

    I am not accepting any BS from them either. Turn it off and on again. Move it away from the socket.

    Basically I think what they do is hoyk you in with a great conmection and then when they get other new subscibers the older subscribers lose internet reliability.

    We live 20mtrs from the phone exchange and should have no problem with internet.

    It is a joke and they are a fraud of a company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely ABYSMAL. Steer well clear. Shockingly bad. I ordered high fibre broadband in July. Openreach kept cancelling my order. Every time I rang I was told a different story. 11 phone calls later I was told they don’t provide to this postcode. In the meantime I’d incurred a huge mobile bill due to lack of WiFi and broadband. I was told they’d refer the matter to Openreach who’d write to me with an offer of compensation. £5 per each day I was without broadband. 2 weeks on and NOTHING. I just rang Sky and they knew nothing about it. Steer well clear of these clowns that r you’ll regret it...
  • Reviewer
    Location
    Ireland, Mayo
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky internet is a massive mistake. I enjoy playing game and watching Youtube and Netflix in my spare time, a lot of the time I do not get to enjoy this as Sky internet is by far the the most frustrating thing in my life. Sky internet is unable to support my internet requires once there is another device using it. My area is good for internet so that is not the problem. If you are reading this please take my advice if you want to play games or watch shows or Youtube DO NOT go with sky. IF you need it to look at Facebook work away but for any other requirement. The free internet in my student accommodation is better and more consistent then this broadband. You can find better broadband for the same money. I should sue Sky for the therapy I will probably need from the pain and suffering Sky Broadband caused me.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet connection drops 2 3 times a day. I called Sky customer service and the solutions were unbelievable. First solution was to record when the internet si dropping for 5 more times. (Like this is going to make the internet working again). I did that, called them back and their other solution si to move the router further away from the socket. Yes that will stop the internet dropping randomly.
    I called them back, and the solution was for them to send us another router. The router didn't help with anything. And finally after we had to threat them that we are going to close the contract and they decided to send an 'Engineer'. The Engineer did nothing, even worse i didn't have the internet for a day because he replaced the master socket and didn't connect the cables properly. So now after 2 months with the internet dropping randomly during the day and with 2 'Engineers' looking at the problem nothing changed. Internet drops for 2 3 hours a day and they do not care about their customers at all...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.