2,278 Customer Reviews over 57 pages
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- Location
- SE London
- Reviewing
- Sky
- Date
- 2018-01-04
- Comments
-
I have been a sky customer for nearly ten years now!
I write this as I am due for a renewal soon looking for a better deal, like I always do every 12 months.
The fact is I cant fault SKY! I came over to them from a small boutique ISP (great service but way too expensive) on regular broadband in 2007 and to be honest I cant fault them.
Yes Ive had a few issues here and there (when they went live with their fibre package) but their customer service has always been very good and they are always willing to have a deal every year.
No they are not the cheapest but the service I get in my family home with three teenagers murdering the bandwidth day and night with online gaming and social media / video streaming is very stable and fast.
I admit their wireless routers leave a lot to be desired but I only use the SKY Q hub for the hard wired connection to a Netgear Orbi mesh networking system, which delivers near full speed wifi everywhere, something the supplied routers just cant do.
Anyway thats my experience, i'm sure others have had good ones too, you just don't hear about them.
- Location
-
- Location
- Mount Hawke
- Reviewing
- Sky
- Date
- 2016-05-24
- Comments
-
Well I don't know what it is about Sky but.....for the last year I have been with BT for standard broadband. When I signed up they told me I'd get 3 - 8 mbs download speeds and I consistently got between 3 and 3.25 mbs download. Two weeks ago I switched to sky on a free broadband for 1 year offer. They also advised me that I'd get 3 - 8 mbs download. Since then I have checked regularly using speedtest.net and have recorded the following download speeds:
13/5 - 7.16
14/5 - 7.37
15/5 - 7.49
16/5 - 7.74
18/5 - 7.63
19/5 - 8.09
20/5 - 7.67
23/5 - 8.5
24/5 - 8.56
Why couldn't BT give these speeds.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2024-02-12
- Comments
-
I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
A big thank you to the Sky team for not giving up on me.
- Location
-
- Location
- Bradley, stafford
- Reviewing
- Sky
- Date
- 2017-05-29
- Comments
-
Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
- Location
-
- Location
- Gravesend
- Reviewing
- Sky
- Date
- 2016-05-25
- Comments
-
I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
- Location
-
- Location
- Fareham
- Reviewing
- Sky
- Date
- 2016-03-17
- Comments
-
Having read some of these reviews I find it hard to believe it's the same company that I am with. I was an old O2 customer who stayed with Sky and have found them to be excellent - no transfer problems, broadband speed and reliability excellent; and courteous and efficient customer service (as O2 had been). The latter is important for me. In addition, as on old O2 customer they have given me free broadband - currently in the third year now. It's important to be polite when contacting any customer services - I wonder whether some of the complaints here are due to the attitude of the customer calling rather than the Sky agents (whom I have found to be very courteous)...
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2014-11-01
- Comments
-
I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
- Location
-
- Location
- brighton
- Reviewing
- Sky
- Date
- 2014-11-01
- Comments
-
I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
- Location
-
- Location
- Southport
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
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I had a good experience with them. Made setup very easy and internet is always very good. I'm a web developer so I'm on internet all day. Thought I'd post a good experience as it has been.
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2016-10-31
- Comments
-
After the hell with BT, waiting 3 months for them to fix my broadband I'd had enough. So cancelled with them. I signed up to sky broadband, they have very friendly and helpful staff. I was kept informed of activation date, and my broadband was activated on that day. So easy, after all the trouble I experienced with BT. I would definitely recommended sky broadband.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2017-11-17
- Comments
-
I am very grateful to Eunice in the Sky Call Centre. I had an initial problem with transferring my broadband (which was on a special offer) to a new home.
the original call gave them at least two weeks notice of my intention to move. At first, there was no broadband. I then telephoned the call centre for moving home and got through to Eunice. She understood fully my concerns and it appeared that my original account had been cancelled. I explained that I had called previously. She took the time to inform her line manager. The manager then re-instigated my account over night. Eunice even phoned me back like she promised and left a lovely voicemail to reassure me that I could rejoin the original deal at the original price. It was activated immediately. Now I am back on broadband as previously. Thank you very much Eunice and her understanding manager. You are a real asset to your team. I will be returning to Sky again in the future when this deal expires.
- Location
-
- Location
- West Yorkshire
- Reviewing
- Sky
- Date
- 2015-10-16
- Comments
-
We recently moved to Sky as there was an offer with Sky through moneysavingexpert which was for an amazing price. Our pervious supplier (EE) has been slow for a while, so we were looking to change.
When the Sky broadband was activated it was still slow. We called their technical support, and they genuinely couldn't have been better. They instantly carried out a line test (EE) only played with the broadband channels.
They arranged for Openreach to come out to our cabinet. Open reach then identified an issue at our house. Sky have gone above and beyond to help us facilitate Openreach visits.
Their support staff call centre appears to be UK based and the staff actually appear to be technical staff as opposed to simply call centre staff.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Sky
- Date
- 2023-03-07
- Comments
-
We've been at our new home for just 1 month, but my family all have used Sky since I was a kid and they always go back to them. So far at our house the broadband is more reliable, faster even though it is not fibre, than our last supplier which was fibre (to cabinet)! We get 150MBs as opposed to the 50MBs we had previously with Vdfn. Our engineer (Bakary) was fast and helpful with my questions. I have no complaints about Sky, which feels like a first for me as we have had a lot of trouble with companies we use this last year. Will stick with them as long as they do not hike price.
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-01-29
- Comments
-
Was a little nervous about switching phone as new experience for me but switched both phone and unlimited broadband from BT to Sky today.
Am very happy as switch went smoothly, good monthly saving and download speed same as was previously getting which is 40% above maximum estimated speed.
One hiccup in that despite all the Sky blurb stating that Caller display is switched on by default it wasn't - customer services very helpful and efficient and it was working within 4 hours
- Location
-
- Location
- essex
- Reviewing
- Sky
- Date
- 2017-04-17
- Comments
-
I have been with Sky since they took over o2 and do not recognise the company other reviewers are complaining about. I have no drop outs and get 37mbs against their projected 40mbs. I do not have to contact them very often ( only to negotiate a better price ) but always get through in a couple of minutes and fined them helpful and friendly, even when I did have a problem when I moved a socket which the sorted.
I would not change.
- Location
-
- Location
- Littlehampton, West Sussex
- Reviewing
- Sky
- Date
- 2017-12-30
- Comments
-
Only ever had two problems with my Sky broadband and phone. Both times they had an Openreach engineer out within 48 hours.
Very helpful UK call centres and connection almost rock solid for years now.
My only complaint is that it feels like it's getting a bit expensive. However, I write this at a friend's house, unable to watch the end of Black Mirror because their Vodafone internet has cut out again. So maybe you get what you pay for.
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2017-08-31
- Comments
-
Used Sky in 2 person household from early 2016 to middle 2017. Stopped recently as I moved out of the country. We were on the cheap non-fibre plan with unlimited usage and max download speeds of about 10 Mbps.
I must say, this was one of the best internet services I ever used. In 1.5 years I recorded no downtime and I never noticed any meaningful slowdown in speed, and was able to watch full HD on Netflix and watch iTunes HD movies after a small buffer period.
One thing though, after 12 moths, the rate reset about 10 pounds per month higher. When I called to cancel, they offered a new 1 year contract with that 10 pounds per month off. So you may be able to call and threaten to cancel to reset to a lower rate.
- Location
-
- Location
- South Wales
- Reviewing
- Sky
- Date
- 2017-08-27
- Comments
-
Sky Fibre Unlimited is a very reliable, very fast, internet connecttion. I now get 28mbps compared with 20 on Zen Internet Fibre. Sky are my favourite ISP.
- Location
-
- Location
- Skegness
- Reviewing
- Sky
- Date
- 2017-12-01
- Comments
-
well at first i was a bit sceptical about moving to sky from the post office but now it was the best move we could of made the price is fantastic for what we get we were on the post office totally unlimited broadband for 50 pound a month but with sky i have sky tv and cinema unlimited fiber broadband unlimited calls to uk mobiles and landlines all for 46 a month we started off with just broadband but they had these awesome deals we thought why not and not to mention the service from sky has been flawless compared to the bloody post office dropping out all the time keep up the good work sky! :)
- Location
-
- Location
- Portadown
- Reviewing
- Sky
- Date
- 2015-03-12
- Comments
-
took a chance with sky and couldn't be happier, the customer service has been top notch before and after going live, regular emails with updates which is a mile better than talk talk. The broadband itself has been super, never dropping below 8mbps so really pleased, highly recommend
- Location
-
- Location
- Herne Bay
- Reviewing
- Sky
- Date
- 2012-09-22
- Comments
-
After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!
- Location
-
- Location
- Ealing, London
- Reviewing
- Sky
- Date
- 2015-09-29
- Comments
-
Recently had Sky Unlimited fitted in my home. Engineer setup was fast and very informative, connection is working great and no hiccups so far. Very happy with service.
- Location
-
- Location
- Adderley
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
-
Sky is the best product to have. So much better and cheaper than Virgin Media and other suppliers. 100/10.
- Location
-
- Location
- Grimsby
- Reviewing
- Sky
- Date
- 2020-09-10
- Comments
-
After an awful experience with Virgin in which I paid a lot of money for a truly poor service I moved to Sky, they had it in within a week, and Netflix doesn't buffer anymore, the signal doesn't drop, I have not had to reboot the box once. The only time we lost internet was once during a storm so file that under **** happens. The service is way better than Virgins and only a third of the price.
- Location
-
- Location
- Skipton
- Reviewing
- Sky
- Date
- 2018-12-21
- Comments
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Sky as usual brilliant. I have had Sky TV, Sky Phone, Sky Mobile and Sky Broadband for years. The service I have received from Sky is brilliant they always sort any query out immediately ( I have only had 6 queries in 10 years) The operators speak clealy and are eu based.Just the best forget the Rest. I for one will not be changing
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-08-11
- Comments
-
Sky has so far been the best internet provider I’ve had in london. The setup was incredibly easy, we had no issues getting connected, and the internet connection is much faster and more reliable than Plusnet, which we most recently used. (I won’t even mention the horrendous experience we had with TalkTalk.)
I appreciate broadband quality can be very location-dependent, but in this part of north London I can honestly say Sky is fantastic.
- Location
-
- Location
- Somerset
- Reviewing
- Sky
- Date
- 2016-11-01
- Comments
-
Switched from talktalk(very bad service and broadband was appaling,customer service very unhelpfull).switching to sky talk was best thing we did, excellent service, and very fast broadband..
- Location
-
- Location
- Edgware
- Reviewing
- Sky
- Date
- 2016-05-10
- Comments
-
Just got the fiber from Sky, easy and prompt installation, works perfect, had Sky before and only had one issue with the internet, which was promptly sorted. When I looked around and saw sooo many bad reviews was thinking not to get internet anymore hahah a crazy internet world out there, I mean all the internet suppliers have terrible reviews
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
So far so good,efficient connection excellent speed,I'm very happy with sky broadband
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2017-09-22
- Comments
-
Been with Sky since June 2017. Best decision I ever made was to leave Virgin Media and join Sky. Excellent service and great service in general. Here’s hoping things stay great!
- Location
-
- Location
- peterborough
- Reviewing
- Sky
- Date
- 2015-05-28
- Comments
-
Had an engineer who visited us today. Couldn't fault him in terms of arrival time, manners and skill at connecting a new sky box and explaining the changes from our last box. Very pleased with service. Thank you.
- Location
-
- Location
- BEDFORD
- Reviewing
- Sky
- Date
- 2019-03-04
- Comments
-
Might be one of the more exspensive providers.
in the four years I have been with this company Customer service has been reasonable.
Broadband speed could be a bit faster.
Broadband reliability is and has been
generally good.
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2016-04-12
- Comments
-
I don't recongine the company I deal with from these reviews, I've always found them to be great. I get through to a british call centre and I never have to wait long until I speak to someone.
Technical problems are dealt with efficiently. I did have a major problem at first with reliability so they sent an engineer round and traced the problem to wiring in my house which he fixed and my internet spped doubled to 3.9mbps (BT could only offer me a maximum of 1)
Over the last couple of days I've had problems with the router and they said they would have to send a new one but it would cost me £30. The technical guy I was speaking to agreed with me that it did seem a bit of a cheek to ask that of a loyal customer and advised me to give them a ring in the morning.
Today I spoke promptly to customer services who were most apologetic, and as I was out of contract they said that they would upgrade me to fibreoptic for £10 a month (a fiver LESS than I'm paying now) and no set up fees.
In terms of customer service, I really don't see how it could be bettered.
- Location
-
- Location
- FENHAM, NEWCASTLE
- Reviewing
- Sky
- Date
- 2010-01-11
- Comments
-
EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS
- Location
-
- Location
- Sandhurst
- Reviewing
- Sky
- Date
- 2023-01-20
- Comments
-
Excellent customer service and great prices for loyal customers.
- Location
-
- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2015-02-12
- Comments
-
Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- Sky
- Date
- 2017-08-10
- Comments
-
I don't usually leave reviews, but sky have a lot of bad reviews on here. I signed up to sky fibre with a new sky Q hub, I had the old hub and the speeds were very slow, 16mbps, after I'd complained a few times they sent me out the new hub and I'm now getting speeds of 37mbps, most of the time, there upto speed is 38mbps so I'm a very happy customer. Yesterday I had to get in touch with sky as my internet had stopped working, they arranged for an openreach engineer to come out today. He arrived this morning and the problem was, I'd been disconnected at the cabinet down the road, ( nothing to do with sky). It's up and working now.
- Location
-
- Location
- Lincoln
- Reviewing
- Sky
- Date
- 2018-02-17
- Comments
-
I decided to leave this review after seeing many negative comments about Sky. I moved from an outrageously expensive BT deal to Sky. The switchover was trouble free. When I moved, the broadband was set up without problems at the new property. I’ve had excellent service and support from Sky. I don’t know about other companies, but every person I’ve spoken to at Sky has been easy to understand, helpful, and ‘human’.
I’ve had a couple of internet outages late at night (2am) and one during the day that lasted a couple of minutes and where I received a text notification before it happened. That’s in 2 years. My only complaint is the Sky router. Compared to the BT router I had, Sky’s wireless signal is not as good, I can’t maintain a connection at the far end of the house, and I do not live in a mansion! I switched off wireless on the Sky box and added the BT one for wireless only. Not ideal but it works.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-12-08
- Comments
-
Brilliant Service from SKY, really impressed with they way they have made me feel valued and treated me as an individual and accounted for my needs and circumstances. Very happy with the Broadband and talk account I have. Simple and stress free. I would recommend them to anyone
- Location
-
- Location
- Cheltenham
- Reviewing
- Sky
- Date
- 2017-04-14
- Comments
-
Very reliable and constant speed of 12 m/bits. Only had one issue where broadband kept dropping out. Call centre answered promptly and they did all the checks and confirmed there was an issue. Engineer turned up the next day and was found to be a cabinet wiring issue.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.