2,276 Customer Reviews over 228 pages
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- Location
- West yorkshire
- Reviewing
- Sky
- Date
- 2015-01-21
- Comments
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When first joining sky customer service appeared fine and the quality products were ok...although broadband has always been slow even though bt confirmed we should be getting very fast broadband. Recently we have had appalling customer service and have been spoken to rudely on the phone. As we are stuck in a contract we will stick it out till the end then will definitely be taking our custom somewhere else. Do not recommend.
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2015-01-21
- Comments
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We joined up to sky around 2 weeks ago it is our first property and we looking forward to the whole experience.
We paid £10 fee for the box and set up and then £20 for set up and box of broadband and phone. We have now been informed no engineer will arrive to set broadband up or phone and we have paid for this. Absolutely appalling.
Also we have been trying to change our payment direct debit date for a week now and they said we can not do this until the 1st of the month.
I can not believe this every other company has allowed us to do this.
The service when you call is appalling when you can actually understand the person.
Shame we could not get Virgin in our area or we would have by fair.
Sky are useless only bothered about taking your money!!!!
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2015-01-20
- Comments
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Painfully slow and constant disconnections. I've recieved 2 replacement hubs because of persistent wireless failures. I didn't choose this supplier, I was migrated from BeThere which was far better. Phone support is pretty good, I talk to them regularly.
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
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Terrible provider, always slow, get about 6mbps and most of the time this will drop... Sky box crashes all the time, slow at downloading HD. The only compliment I will give sky is that they rarely ever go down, so in some respect they are reliable if you like browsing at low speeds, all the time. The interface for sky tv is pretty good and easy to use but I spend more time on the internet therefore I dislike it majorly.
Customer service says stuff will happen and nothing ever does.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
worst experience ever ,horrible nasty ,evil people DO NOT GET SKY no matter what this people hang up the phone on you when they don`t know what to do !! you will regret it if you get SKY !!!!
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
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sky company promises 9 mega bite down load speed. most time I only get less than 1.5 mega bite. not happy with sky suppler. I will change suppler soon.
- Location
-
- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-01-18
- Comments
-
The internet connection is terrible and it goes down at least twice a day. It has become impossible for me to use netflix or any other online video browser. I do regret now that I have signed them in the first place.
- Location
-
- Location
- DUMFRIES
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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i have sky broadband and every time my house phone goes i disconnect from what im doing and the internet has a spasm and stops working for a bit absouloutly awful.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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No complaints procedure OTHER THAN LOG IT AND CLOSE IT!!! DISGUSTING ..Determined to 'screw' every last penny from customers!
It's all in my title, have left and will not be joining again, poor service expensive and terrible customer experience. JUST DON'T JOIN! THERE ARE MUCH BETTER SERVICES WHERE THE PROVIDER WANTS TO PROVIDE A GOOD EXPERIENCE!
No allowances for disability except a fob off, talks about disability law 2010 with little understanding giving back stock answers! No reasonable adjustment made at all, in fact no adjustment made at all as required in law!
By the way, this is the first time I have left a review such as this!
- Location
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- Location
- South yorkshire
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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We have been with sky since it was first introduced both our landline and Sky boxes have been part of our TV entertainment accessories for years. Their customer service is beyond excellent, broadband is an absolute bargain given the reliability and efficiency of any requirements or problems if any arise has always been dealt with in a professional and an amazing manner. They really are one of the best established companies around, I would advise everyone to sign up with Sky.
- Location
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