2,278 Customer Reviews over 228 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2014-05-15
- Comments
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Sky Broadband is total crap!! After being with them almost 2 years and having NOTHING but problems.. Constant phone calls to sky customer service.. To do the same ridiculous tests over and over again.. And yet still NOTHING we had our router changed.. Still had problems yet sky didn't want to take responsibility for the super poor connection.. When I'm meant to have speeds of 15mb and was finding that I was only receiving 3mb.. Streaming and online gaming is non existent and we constantly need to restart the router as we lost all connections!!
I would never recommend Sky broadband or sky atall.. Only when I said I was leaving they rolled out the red carpet.. Sorry sky 2 years to late!!
- Location
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- Location
- chesire
- Reviewing
- Sky
- Date
- 2014-05-13
- Comments
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VERY VERY BAD SERVICE AND NOT ALWAYS HONEST! I have been a customer for 8 years.I have just found out that when you call sky on their 08442 number or any other of their number you actually get through to a generic call centre called 'whetherby's'(They told me to search 'whetherbys.co.uk and told me they were a legitimate company howEver after searching the internet I could find no such company or website so ive reported them to the I.C.O.They may of course be genuine.Sky however is their client.Whetherbys actually told me this.
When calling they answer as sky tv but they have actually stated most customers think they are calling sky and speaking to them when its an outsource company or 'external employees' who are not employed by sky buy employed by a third party company to represent sky or work alongside them but are not the actual company sky!.I asked them directly if they were sky or whetherbys as they had my account details they wouldn't answer but said ' yes we are one of the two' but were reluctant to tell me they were whetherbys and not sky but they answered the phone as sky telling me this is normal.
I was very shocked to find out this isn't in skys terms an conditions and nowhere can I find any info via sky of why they are a client of 'whetherby's.I was bullied by an individual or I felt bullied and this is why the service is terrible I should not have to be treated like i'm a stupid woman I even said I feel I have been treated unfairly and I feel uncomfortable he stated' No I DON'T AGREE THAT I HAVE DONE THAT' And he is representing sky !!
I reported it to sky today this is how I found out that I was not dealing with sky directly but this middle man company so to speak, other company .It is being investigated.The fact that I have had to deal with aggressive rude male advisers who make it clear they dont like women who say 'hang on a minute can I check that's actually the right info' then this is very very cus ser but also and unpleasant stuck up man who has zero respect and tried to make me think the service 1571 was a line fault and not a service from your provider I checked this is a service not a line fault and he didn't like I knew this and this is when he turned unpleasant and passive aggressive.
So After being a customer for 8 yrs i'm leaving.I'm not going to continue getting bullied.Ive only been a customer for sky talk 6 days and after being treated like this I'm disgusted.VERY VERY BAD SERVICE AND COMPANY WHO DON'T ACTUALLY TELL YOU THE TRUTH WHEN THE PHONE NUMBER THEY GIVE YOU (THE OFFICIAL 08842 NUMBER) IS NOT SKY TV BUT ANOTHER COMPANY WHO HAS ACCESS TO YOUR PERSONAL DATA AND A DOZEN OTHER TOP COMPANIES ON ONE DATA BASE.They identify you by the number called which is affiliated with that provider and then put your details in to find the provider your with but dont tell you this they tell you they are your company to begin with.This isn't exactly even if this is how it fully works.I dont feel my personal data is safe in the hands of a company I never knew had it and who have sky as their client.Sky should tell us our personal data is given to whetherbys!Plus their broadband service is dire and I got a card in my router box to tell me my ssid and pin and password and sky argued with me and were skeptical were i got that card and told me that there could not be these codes on the card as the router or router code and user password were one and the same codes but they were totally diff numbers which sky didn't actually believe!
Nope.The age of adults bullying other adults and men trying to make women feel stupid because they know a little technical stuff and can not be man enough to admit they may have made a mistake as they are not know it all should be over!
I am cancelling b/b and sky talk too!
HORRIBLE COMPANY HORRIBLE PEOPLE!
- Location
-
- Location
- Renfrewshire
- Reviewing
- Sky
- Date
- 2014-05-09
- Comments
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Service leaves a lot to be desired. Various reasons for inability to down downgrade subscriptions easily i.e. remove Sky Movies. Various responses from Sky, toraise an MHR in response to an MHR to already raised, to a phone call from Sky explaining due to data protection I could not be allowed to downgrade when signed in to MySky - although obviously no such issue in upgrades; also Sky rep would require my password - I declined. Also had the following response to my complaint to Sky - "Please be adviced that downgrading any package would involve changes in billing and this would not be easy for the customers to understand. Hence we request our customers to contact our Customer Service team in order to felicitate a downgrade on the Sky account." Obviously Sky customers are able to understand their bills when upgrading but understanding a bill following a downgrade would be a step too far - obviously we can't be expected to understand the complications of a pro rata bill. Please Sky, make up your mind what is the reason for inability to make downgrades on line - could it be income generated?
- Location
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- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2014-05-04
- Comments
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17:18 Connection Lost - 24th April 2014 - Duration - 2 minutes
16:16 Connection Lost - 28th April 2014 - Duration - 4 minutes
16:59 Connection Lost - 28th April 2014 - Duration - 20 seconds
17:04 Connection Issues - 29th April 2014 - Duration - 20 minutes
18:52 Connection Issues - 29th April 2014 - Duration - 20 seconds
19:36 Connection Issues - 29th April 2014 - Duration - 20 seconds
15:44 Connection Lost - 30th April 2014 - Duration - 2 minutes
15:58 Connection Lost - 30th April 2014 - Duration - 40 seconds
17:01 Connection Lost - 30th April 2014 - Duration - 40 seconds
20:03 Connection Issues - 02 May 2014 - Duration - 1 minutes
22:37 Connection Issues - 02 May 2014 - Duration - 20 seconds
16:37 Connection Lost - 03 May 2014
16:53 Connection Issues - 03 May 2014 - Duration - 20 seconds
18:05 Connection Lost - 03 May 2014
18:10 Connection Lost - 03 May 2014
18:15 Connection Lost - 03 May 2014
18:28 Connection Lost - 03 May 2014
23:49 Connection Lost - 03 May 2014
00:24 Connection Lost - 03 May 2014
00:48 Connection Lost - 03 May 2014
- Location
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- Location
- Merseyside
- Reviewing
- Sky
- Date
- 2014-05-03
- Comments
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Sky Broadband is without doubt the most abysmal internet service I have ever had. I signed up to Be Internet about 6 years ago (having read their Which review) and never had any problems with them. Recently they were bought out by Sky and I received letters telling me when my service would be transferred over. I was a little apprehensive, having read the Which website review, which revealed that Sky came 11th out of 12 suppliers for customer satisfaction.
A day or so after the transfer, I began experiencing internet outages two or three times a day and my ping rose from its usual 50-60ms to around 159ms. Download speeds were also awful. I was supposed to be getting 10-15mbps and if I were lucky, I'd get 100k/s (a tenth of the speed) on a good day and with a following wind. Then I received an email confirming that my monthly fee would be £30 (with Be it had been £17).
So I rang their customer services to complain about the jump in fee and the poor signal and to request my MAC code. Their advisor was very professional and explained that the reason for the monthly fee of £30 was merely because this was a first payment to Sky for being transferred over to their service and it would return to £17 per month thereafter. She put me through to the technical support, who told me that Sky were running a test on the line so my signal would be going up and down for about tne next 4 days but should settle down and return to it's previous levels.
My signal didn't improve. In fact, if anything, it got worse. More disconnections and streaming video was pretty much impossible.
5 days later my MAC code arrived and - in the same post - an itemised bill from Sky which revealed that my monthly internet fee was actually £12 for the broadband. The remainder of the £30 was made up of surcharges for not having Sky Talk and Sky TV included in my package!!! So effectively Sky were charging me for NOT having a product. I'm surprised they didn't chuck in a charge for not seeing the latest X-Men movie.
I immediately used the MAC code to subscribe to Zen (which I'd selected from their Which review). The next day, I get a phone call from a Sky customer sales advisor expressing sadness that I was leaving and asking the reasons (which I explained) and then asking me to hear what they could offer me - which included offering broadband for only £12 a month (he must not have realised I'd read my itemised bill) and significant discounts for my continued loyalty which he assured me - as a longstanding customer - I'd lose if I left them. I explained that I hadn't actually joined Sky by choice, I wasn't a long standing customer and he could give me the broadband for free for all I cared but I still wouldn't want it because it was so unreliable). He seemed genuinely perplexed that I'd happily pay MORE to leave Sky and go to a more reliable ISP.
The next 3-4 days were a trial as the Sky service continued to be abysmal. Then on the Friday, the signal changed over to Zen and - what do you know? - my signal improved immensely, my pings dropped from 160ms to 50ms and my download speeds went through the roof. I had a slight hiccup with the new router they sent me but I rang their technocal support team and their advisor talked me through how to set up my existing router to do the job until their replacement came. I haven't had any problems since and I couldn't be happier.
As to Sky broadband? I can say with conviction "NEVER AGAIN!"
- Location
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- Location
- Rochdale
- Reviewing
- Sky
- Date
- 2014-04-30
- Comments
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£56 TAKEN FRAUDULENTLY BY SKY WITHOUT MY CONSENT AFTER THEY ADVISED ME TO CANCEL DIRECT DEBIT!
I'd had sky tv for over 12 months and my bill was due to increase dramatically. I contacted sky over 3 times to see if there was a way to keep me as a customer. In the end the deals were all over £60 a month which is a ridiculous amount of money (especially when youve got a baby on the way). So I was advised to cancel my direct debit with sky to terminate the contract.
Over a month later, I received a bill for sky talk and broadband. Turns out sky had terminated my tv account but kept the talk and broadband service open. I was quite annoyed, however, I decided to make the final payment. I phoned sky customer services and authorised a payment of £30 to be taken.
Now, over a month later I've had a payment of £56 taken from my account. Although when speaking on sky chat, the adviser has no idea how it was taken as I had cancelled the direct debit about 2 months previous. If sky don't know how they obtained the money, how am I supposed to? I now have to go through my bank to get the money back as Sky won't do a thing about it. They don't seem concerned at how it was taken in the first place.
To make matters even worse, they are now offering me the deal I wanted with them before I cancelled the contract. Absolute joke. Everything they do is to make more money from you.
I'm now left heavily pregnant and £56 down on my bills this month. No apology from sky, no money back.
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2014-04-22
- Comments
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I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2014-04-17
- Comments
-
Had the same problem for at least 3 years. The speed is terrible and constantly cuts off connection.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2014-04-14
- Comments
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WORST CUSTOMER SERVICE AS WELL AS BROADBAND EVER! they first promise you they will do and that and they will never call you back, ignore your calls, replying after more than 5 days to emails, offering boosting connection service obviously at extra cost, customer service is never reachable, it is all based on LIES! and finally they were making contract cancellation procedures very difficult to me so I would potentially give up or change my mind, stay away from Sky!
- Location
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- Location
- Chester
- Reviewing
- Sky
- Date
- 2014-04-14
- Comments
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First of all, I'm a Network Engineer.
I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY
Pipex were great. Until they got bought out.
Be were brilliant, right up until I left looking for a cheaper deal
Sky? Sheesh, absolute nightmare.
two week long outages with me doing all the chasing for updates/progress
Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break.
Apparently it's always Openreach to blame, which is odd because Be was down only twice in the wee hours, in the entire 4 years I was with them.
No offer of compensation when I told them I couldn't work from home.
Absolute worst ISP I have ever been with.
I strongly recommend you think twice.
What's cheap isn't good and what's good isn't cheap.
I'm moving back to Be at the end of the month.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.