Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 877 customer ratings since 2023-07-22 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,297 Customer Reviews over 58 pages

  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Comments
    Crap company who tell lies all the time to get you off the phone.
    Totally useless
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly just terrible cant do anything without the wifi cutting out and having to reset, and stuck with this for 2 years thanks to a scamming contract
  • Reviewer
    Location
    oxford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cancelled 2 weeks before switch over, Sky confirmed the cancellation and didn't send the router so I thought all was ok. They switched me 2 weeks later with no hardware. Left me without internet and unable to work from home for 2 weeks. Customer service was appalling, at least an hour a session on the phone and at least 2 hours per session on chat. All came to nothing as no one appeared to understand what they were doing. Stay away. They are responsive when you're placing an order but couldn't care less when you need assistance or want to cancel. I wish I hd the option of zero stars!
  • Reviewer
    Location
    Cheshire East
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with sky for 6 months. I was silly to think they had improved over the last 10 years since I was last with them. After a call yesterday to sky, first being with an argumentative man named Andy, second to a lovely woman called Jenny, Sky agreed to release me from contract with zero charge. I've had more days with drop outs than days without. This is by no stretch of the imagination reliable. My previous ISP didn't have this many interruptions in the whole of 10 years I was with them. Needless to say, they are getting me back, even if it does cost more than sky.
  • Reviewer
    Location
    bournemouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont move to sky.
    Moving House and current supplier cant supply new address. Decided to use sky for the first time. OMG. Terrible web site, terrible service. They cant cope with a different billing address and supply address. Also same with delivery of router. No option to send to current address.
    New address is 100s of miles away basically suggested i waited outside for delivery of router.
    One of their advisors suggest that i was causing sky a problem by moving house !!!!! lol
    Need serious review of their internal system and IT system needs to be undertaken.
    Dont use
  • Reviewer
    Location
    Bognor Regis
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I would not recommend getting sky broadband. I placed my order on 20th September, it’s now 16th October and I’ve just been told I won’t get it before 3rd November. That’s 6 weeks and that’s not guaranteed. They constantly blame delays on orders and blame Openreach don’t have engineers available in my area. But yet when I enquired with talk talk and BT they can book an engineer within 10-14 days which is acceptable!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having problems for months now broadband speed no existence , constantly need to login WiFi while I m at home every 10 min said your WiFi unstable no internet no connection Absolutely nonsense , paying every month over £34 very frustrating want to change my provider immediately very bad service
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with sky almost a decade and have got to the point feeling immense hate for the company.
    Decided to take their deal in November 2022 of Superfast for 28 pounds per month for 18 months and 34 per month after and not even a year in I'm now paying 42 per month.
    How that is possible or even legal is beyond me.
    Customer service (like they have any) is awful.
    Website just takes you round in circles.
    You can DM them on Facebook apparently because that is so professional.
    Good luck getting an engineer out.
    As for the broadband itself. It's laughable.
    One day I can download an Xbox game at 40mbs the next day 1mbs or sometimes less.
    I have to reset the router almost daily.
    So if you want zero rewards for loyalty, zero customer service and completely unreliable broadband and stress every damn day All while being over charged to almost double what you sign up for choose these idiots.
  • Reviewer
    Location
    Barton, Cambridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Never had so much trouble connecting to internet until I moved to Sky full fibre. Will never use again.
  • Reviewer
    Location
    Watford
    Reviewing
    Sky
    Date
    Comments
    Left Sky Broadband well within cooling off period due to cheaper with NOW TV. Returned Sky equipment and got messages confirming no early termination charges due and receipt of equipment. Then received email saying they would debit £255 from my account within 10 days for early termination charges! My pregnant daughter shares the bill and it completely stressed us both out. Spent hours trying to get past help bot on Sky app but couldn’t get to a human. Had open WhatsApp conversation from last problem with them so contacted them through that. They say “Sorry it’s all a mistake”. Compensation? - “Here’s £11 off your next bill” For stressing out a pregnant woman! Seriously? £11 - unbelievable! They clearly don’t care. I hope they spend a sleepless night wondering how they’re going to pay an unexpected, bogus charge whilst listening to a stressed out, pregnant loved one crying! I certainly earned my £11 compensation that night.
  • Reviewer
    Location
    St Ives
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    They charged my ober £100 due contract termination but it was not depends on me because due financial problems i left property and moved abroad
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been a sky customer for over 28 years, moved house Been waiting for WiFi for over a week ( and still paying for the privilege) should of gone live today,had text to say up and running,got home from work still no WiFi got on phone waited 30 minutes for answer person on phone tried to help with no joy Been told got to have engineer out out but did know when they are coming,Been told could be a week very unhappy with sky thinking of leaving and still paying for no WiFi.
  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was told when we signed up by Sky that we should easily expect around 60-70mb which we did after 2 weeks it dropped to around 5-15mb average and has never improved they done something to the line also can't even watch YouTube vids or reels as stops and starts my 1998 dial up modem was faster than sky when I complain all they say is I need to invest in a kit of expensive boosters!. I don't need boosters I'm close to modem live in a town not a village and should be getting much faster connection with what I pay them.
  • Reviewer
    Location
    Ipswich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Got to be one of the smoothest interactions with sky we have ever had, and we’ve been with sky for over 10 years now. Patrick got us a deal and a discount, no hassle, no pushy selling, just great and genuine service. Sky should give this man a pay rise!
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Promised a price, yet the bill is double, sky refused to sort it out.
    Hours and hours on the phone being passed from pillar to post with still nothing being done. Totally disgraceful. I would recommend any one other than sky for your broad and needs
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I used to work in the industry and it is my opinion that sky offer the best value to customer service ratio. However after coming from BT to Sky, I have to say the SKY wifi router is terrible, wasn't getting signal in some spots of the house and the router doesn't seem to have smart spliting for its channels. I rectified this by buying a tp link router with all the bells and whistles, using the sky router as modem only (turning off the WiFi) and using tp link for the better WiFi and now I'm happy again.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky truly is the worst internet experience I have ever had.. I’ve been using the internet since dial up and sky broadband is more inconsistent. If you want to watch Netflix or even YouTube then please do not choose sky.. I have honestly decided to wash my dishes instead of waiting for the bare minimum. It honestly is that bad
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you enjoy buffering loading screens and disconnecting WiFi then sky broadband is the one for you. Currently having to use my data to write this as once again the WiFi has cut out. I have had better wifi in 3 star hotel rooms compared to sky, if you are seriously considering using sky for wifi, spend the extra money and don’t use these services, all they can garuntee you is frustration
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever,
    Speeds never meet the minimum guarantee(excuses after excuses for the issue),
    Prices increase while in contract,
    And connection drops quite often.
    My connection has been down for more than one hour as I am writing this review.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely shocking how unreliable Sky broadband and routers are. I went through the pain of having to call them when old router constantly dropped connection with devices. Got new router and upgraded package. Two months in and same problem has started again. Regular ritual of router resets and unplugging. Do not think about using them if you value your sanity.
  • Reviewer
    Location
    Hackney, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Tried to set up an account with Sky as we have just moved into a new flat. We can’t set up an account as the previous tenants already have a sky account connected to the property which wasn’t cancelled. These tenants haven’t been in the flat for months following renovations to the property. We can’t contact sky about it either as our mobile can’t be linked to an account because we can’t create one in the first place. So there is zero way to contact sky to get this sorted. And the landlords can’t enforce a prior tenant to cancel their broadband account. Seems ridiculous that this issue is even possible. Cheers
  • Reviewer
    Location
    Sandhurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ive never experienced such bad wifi. Always breaks up, never connects back properly. Seem to be using more data then ever. Ive had it for over 2 years and its my biggest regret. I would not recommend, there are many other good companies that i should have gone for
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Biggest mistake this year was moving to Sky. Ongoing issue but I was scheduled to get my new install on 28th August. Engineer arrived on time and then everything has gone downhill since. 8 days into my contact and I have been given my 4th new install date for 6th sept. Have been left without tv or broadband for over a week and still need to wait. I have been hung up on by staff. Promised callbacks that haven’t happened. I am well versed in everything Sky can’t do, unfortunately yet to see what they can do other than pass the blame to Outreach who according to one of their call handlers they don’t communicate with. Was told to contact outreach to complain to them but I don’t have a contract with them? My contract is with Sky which they have breached numerous times to date
  • Reviewer
    Location
    Frimley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    It's difficult to find your contact number online.
    It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
  • Reviewer
    Location
    Gosforth , Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
    Never recommend to anyone.
    I’m soooooo regret to bought it.
  • Reviewer
    Location
    Wolberhampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had a new wifi box fitted because old one was too slow and now it's been off for about a month and my have been out twice to look and they just say someone else will come look at it but they never do. No wifi for the past month, so not get sky wifi.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
  • Reviewer
    Location
    Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous wifi simply disconnects non stop to the extent where I have to use my phone as a more reliable source would not recommend. Had them for many years and has always been the same. Straight scam! It’s so bad in fact that it was a struggle to send off this review
  • Reviewer
    Location
    Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible service, customers are treated like they don't matter, and good luck trying to leave! I've been stuck in a queue for over 4 and a half hours and still waiting for a 'loyalty' advisor - I don't need a loyalty advisor I just want to leave!

    I would NEVER recommend Sky to anyone, speed is never what you pay for, they charge for things you've never asked for and then 'restrict your account' for non payment. Everything is geared up to need to spend as much money as possible with them, ie needing 'the booster' - no, your router should be sufficent to not require a booster!

    Sign up with them at your peril!
  • Reviewer
    Location
    Lobdon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg
    Horrendous service,
    I rang to request their broadband costings and had asked for earliest date for booking to be held for myself.
    I asked them not to go ahead with the purchase, advising the employee To call me the following day as I’d confirm if I would want sky to do the service or not.
    He went through ts and cs on the first call.
    He booked the service and sent out the equipment straight away.
    He didn’t tell me that it would happen that way or I’d have declined to speak in the first place.
    They then found me at fault claiming I’d agreed to get the service on the first call. Only covering their asses.
    So unhelpful and critical of me when I was incorrect informed.
    DON’T go to sky they are dishonest, disgusting
    Thanks for hearing me out.
    Hopefully they change with these feelings yet again expressed.
  • Reviewer
    Location
    Brixham, Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have had Sky Broadband for over 2 years having had lot of other providers previously.
    I can honestly say that I have had nothing whatsoever to complain about.
    I have had one or two outages over the years that have lasted for a very short time. I was immediately compensated for this without having to ask or apply.
    Speeds are excellent and reliability is second to none. I am more than happy to recommend Sky Fibre Broadband. I have just renewed my contract and Sky have kindly dropped my price by another 4 pounds. Very happy
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It’s all good while it works. God forbid you have a connection issue!! You are in for a treat!! It has now been 2 weeks of back and forth without internet, hours waiting on the phone! Even had to miss work for an engineer to come because they only work Monday to Friday, still isn’t fixed !!
  • Reviewer
    Location
    broseley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've been with sky for too long.
    No reward for loyalty.
    VERY expensive for existing customers.
    No support.
    Unreliable connection.
    Time to move!
  • Reviewer
    Location
    United kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
  • Reviewer
    Location
    Irvine North Ayrshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband is absolutely shocking
    The speed I receive is unacceptable
    Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.

    However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.

    So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.

    This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.

    AVOID SKY AT ALL COSTS PEOPLE.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Internet broadband turns off almost every day many times, Takes 6 minutes for it to turn on, when they fix the Internet it takes them 3 hours worst Internet I've ever had verry bad.
  • Reviewer
    Location
    Littleport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I opted for Sky broadband because of the promised earliest activation date which was on 24th of July.
    It didn't get activated even after making multiple calls to your customer care team. You verified that all the connections were done right and promised that I will be having internet within 24th Midnight. I waited for it to happen and yet nothing happened. I made calls again the next day stating the same issue, after a long hold like always I was told to do the same connection verification again and again and gives word that it will be connected soon. Yesterday evening I called again and now you are telling me that there is need to visiting of an engineer which will take 2 more days.

    Extremely disappointed with the service I wanted to cancel the contract and your customer care representative did not even try to resolve the issue but agree to cancel it but only by next Friday 28th.

    Later, I received the mail saying if I change my mind then I can cancel the cancelation and go ahead with the contract. Figuring out other ways to have some internet connection to my place till Friday I called your customer care again to activate the account and to ask them when it is possible tot send an engineer to get it sorted and they say that now I have to wait till the cancelation to finish and then activate it again after Friday then send an engineer after that. HOW PATHETIC!!

    - FAKE OFFRES - Not keeping your word
    - UNREALBLE SERVICE
    - EARLY ACTIVATION DATE : INCORRECT INFORMATION - CLICK BAIT
    - No customer value for time
    - Incorrect information via mail
    - Arrogant and overconfident customer care rep.
  • Reviewer
    Location
    Sunbury-on-Thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No good connection and with out my consent, renewing the contract and adding booster package is FRAUD.

    I had requested for house move. However along with house move, they renewed my contract for 18 months and also added Sky Broadband Boost package. Neither I asked for this, nor they took my consent, they just renewed and sent me a mail. As I was not expecting a change I didn't go through that mail. This is fraud.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.