Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4239 customer ratings since 2021-01-24 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 51 pages

  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't waste your time with this useless company. ***** customer service.Its been 72 hours without the service that I pay for and absolutely NO HELP!
  • Reviewer
    Location
    Rochester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An extremely slow broadband and this is with the newly introduced Sky Q box.

    Takes 20 seconds+ to get a page loaded - on a new computer - when it's currently being advertised as one of the best broadband companies in the country.

    Prior to Covid, it'd take more than 2 hours just to get seen by a Customer Service Agent; sometimes they wouldn't even help.

    Not reliable at all if you're trying to play games, search up something or do work.

    Not satisfied at all with this, fix your broadband before promoting it!
  • Reviewer
    Location
    Not applicable
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Never in my life I have witnessed such bull making lies about the problems being our fault and 40 pound a month for 1mbs wifi that is ludicrous
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with sky for years as a priority customer as I’m disabled I’m a diabetic for nearly 60yrs need a phone as mobiles don’t always work here bad signal my broadband has become worse with consistent failures and to make things worse the phone often won’t work either as I also have had strokes a heart condition as well as my other issues without a phone I can’t even phone for an ambulance if needed sky have done nothing worth while a total waste of time and getting worse since the pandemic I’m off to another company in the next couple of weeks do yourself a favour avoid these Hippocrates at all cost because if if have an issue don’t expect any real help take today broadband lost for about 3 hrs promised call back again they didn’t
  • Reviewer
    Location
    Holcombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky broadband is an absolute sack of crap, the connection been dropping out nearly every day for 2 years and they blame the pandemic and open reach for not fixing it. Had to go on 4g to write this. Will be cancelling tomorrow
  • Reviewer
    Location
    Dalkeith
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service in the UK, complete disergard for customers, incompetent engineers. It seems that in the year 2021 this company has no other excuse but "the pandemic" for the total loss of service caused by their fauly exchange. How many engineers do you need to fix the cabling at the exchange? Well... aprently not enough to identify the problem for a minimum of 10 days... at least according to sky...
    Don't go anywhere near this provider or you'll find out the hard way how terrible they are, just as I did.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We switched to Sky and we were informed we could claim back out fees from previous provider if we switch. Despite 28 emails, using Sky’s complaints procedure and speaking with an advice, we have not received it. We only receive an irritating generic email. They also took money from our account without permission but later re-credited this. Once our contract is up, we’re leaving. It is impossible to get through to anyone to resolve issues.
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.
  • Reviewer
    Location
    Barnet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Speed depends on the package you take but customer service and incompetence of the team from Sky and Open reach to get things right the first time around is shocking. Lots of training needed there, poor Management overall it seems.
  • Reviewer
    Location
    Stamford Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speeds up when you eventually complain but the only temporarily
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Do not recommend always have an unstable connection we have contacted sky well over 10 times and have been given solutions that contradict other ones and do not help at all
  • Reviewer
    Location
    Croydon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slowest broadband ever.been with them 4 months and the worst customer service. So incompetent, unprofessional, unbelievable! Don’t waste your money..!!
  • Reviewer
    Location
    Belfast
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    This company rips people off. You are tied into long contracts and they can raise they prices as they like during the contract. If you don’t want to pay, you get hit with a massive fee for leaving mid contract. Scam!!!

    Internet mostly works fine, except when it doesn’t and Sky are hopeless at doing something about it.
  • Reviewer
    Location
    leedstown hayle cornwall tr276dp
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    I am a lady on my own I was away from my house for16 mths because my family were in the best place to keep me safe as `i am 86yrs old .. i did contact sky while I was away as I did not intend to be away so long but the Manager I have just spoken to will not except that any of whose calls were valid so they are going to charge me £79 a mth for all the months that nothing in the house was used. I am in shock that as quite a long time customer they will not meet me on any of this and that was that kind of manner from the last man I spoke to . I did not ask his name . I am on my own and really do not know what to do next, cannot face having to change everything never thought a company as large as Sky would do this to a customer. pamela trevaskis
  • Reviewer
    Location
    Chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible. Cuts out at 5.30pm 2 days out of every 5. Advertised as guaranteed connection speed in every room, but patchy even when 2ft from router and simply doesn't connect if more than 12ft away. Impossible to contact to complain: no phone number provided.
  • Reviewer
    Location
    Antrim
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID - Terrible broadband provider

    Connection always drops out

    Advertised speeds 49mb/s in reality I'm lucky to get 17mb/s and usually sits in around 6/7 mb/s

    After contacting customer support got new router and talked into upgrade package - this made NO difference

    Will never use Sky again
  • Reviewer
    Location
    Livingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's 2.30 am and I can't even get a signal to go onto my kindle. It's such utter rubbish. It's so bad my son has his own broadband with virgin as he was getting lagged out everytime he was playing a game. So no my system isn't overloaded as I'm the only one using it or watching it buffering now for 40 mins. I got an upgrade to sky E but they never gave me a new broadband box after saying it was obsolete . So I have the same crap jox that made me seek an upgrade to begin with and I pay 103. 00 per month for that and I'm 8n a normal package without box office or Disney. I'm about to rip it out and through it out the window. Such a rubbish service. Back to free view and go with EE for my mobile. Certainly a hell of a lot cheaper.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t get this. Even if you want sky tv pay the extra and go with a separate broadband provider.

    The speeds go down massively all the time. Like I have a “guaranteed” download speed of 41mb and I’m currently sat 1 metre from the router and it’s 13mb. However when I check on the MySky app it says that the speed is 46mb. So I’m the interest of fairness I just checked another speed tester and it came back as 13mb from the same spot.

    They are a terrible company. Avoid at all costs.
  • Reviewer
    Location
    Livingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is painfully awful. I can’t even watch a YouTube video without it buffering for ages.

    Takes 2 hours to upload a 3 minute video to YouTube.

    Getting a woeful 7mb at the best of times.

    Having to rely on my mobile phone data to enjoy online gaming.

    Avoid Sky and save your money and time by going elsewhere.
  • Reviewer
    Location
    Carmarthen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs! The absolute WORST Broadband Provider. Ever.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Single handedly the worst wifi system I've ever had any experience with. Completely useless and pathetic and breaks and bugs out constantly. Always saying "connected with no Internet" and generally just not working and being slow. Awful.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Quite possibly the worst broadband provider in the uk. Slow speeds, unreliable connection and the cancellation process is a joke. Everyone knows that any cancellation must be in writing; with Sky you have to write to them and then PHONE them afterwards to cancel.
    Stay well away!
  • Reviewer
    Location
    North London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wouldn’t blame the customer service agents because they try to do their best to help. It’s the company itself that is rubbish. They increase their prices in the middle of the year and instead of reducing their issues, they stop their services completely (like today). Just check the “Down” website to see the reports!! Been paying for 40Mb/s and getting 2Mp/s. Such a joke! Can’t wait for to get out of this contract.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Comments
    NONE OF THE SCORES ABOVEARE MEANT TO BE 1, IT SHOULD BE 0.

    The internet went off about 3 times when making this bloody review.

    We had Sky since 2018, terrible. We upgraded to Sky Q which is meant to be advanced, modern and fast in 2020. Even worse than its normal version somehow. We have contacted Sky multiple times and they keep redirecting/bouncing us around and giving us crappy excuses.

    Working from home is a struggle, Online uni is a struggle (took me an hour to upload something which is 96MB), gaming is a struggle, anything you want to do with the internet is a struggle.

    Not even worth 5p.

    Internet keeps dropping yet somehow has enough connection to open up a webpage telling us it's down. Even when the router seems normal and fine it drops and the webpage opens telling us its down.

    Much more issues with this absolute shamble of an internet broadband but my internet may drop again preventing me from publishing this review so I'm submitting this before it does.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One word sums it up. Awful. So unreliable and it constantly freezes. We pay for ultra fast and it’s struggling to manage 1mb of speed. STAY AWAY!
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Comments
    Been waiting a week to sort out sky hd plus box and internet, engineeering will call you shortly it now over a week no sky or internet
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Whenever we switched from virgin, sky has been sucking huge ones. Speed - i don't understand how in 2021 we are allowed to have 60Mbps. Provided router - useless piece of electronic waste. Constant broadband drops, throttles and just poor connectivity. Do yourself a favour and pass on Sky.
  • Reviewer
    Location
    Norfolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    Comments
    Just crap tbh. Also lagging and slow speeds
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We joined Sky in January 2021 and left in May 2021 after we had a nightmare broadband, landline and customer service from them. It started with overbilling. We signed up to a promo deal run through their 3rd party partner, Curry's and we got billed higher by Sky until we produced evidence of an email confirming our original deal. It spiralled downwards from there. We got thrown out of Zoom, Skype and other virtual meetings, we experienced consistent freezing and slow speeds at least 6 times daily and at weekends when most people aren't working. Yet, the customer service was a shambles. In my experience, I've never experienced anything as woeful as Sky customer services. The only thing I can say is that their staff are possibly overwhelmed by the mountain of complaints they get that the poor guys can't handle much more. But that's me just finding an excuse for them. Funnily enough, sometimes the staff also experience disruption in their Sky broadband services as most work from home. This happened twice when customer service calls were abruptly terminated and the staff concerned came back and apologised by leaving voice messages. What a disaster! When we finally decided to move, they cut off our broadband and landline services immediately and our landline number which we've had for over 20 years was terminated without allowing us to keep our number which we've had for over 20 years. This was devastating for us as all our families worldwide have always relied on calling us on that number. We also use the number for business as I am self-employed and work from home. We will not rest until we get our number back or take it all the way legally if we don't get a satisfactory solution from Sky. They have caused us great aggravation in only 5 months. They are the pits as far as customer care goes. Why Ofcom hasn't intervened and banned Sky from providing broadband services is beyond me. Also, why can't we score them a zero on this platform? My advice to anyone looking for a broadband provider is to steer well clear of Sky.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not switch to Sky.. what was a simple phone and broadband switch from EE has now caused my parents to have no phone or broadband for nearly 4 weeks.. Sky Cust Serv shocking, promised call backs fail, promised service restoration time frame fail.. they just don’t care.. not able to speak to team dealing with it, will not put you through to manager.. anyone with vulnerable people using online hospital, working from home etc.. think twice!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    Not surprised at all to see pretty much every review less than two stars. Says it all; Sky is most definitely the worst provider that exists. I have never seen such an atrocious provider until I met Sky. Constant slow speeds, constant cuts, internet constantly going down and no updates to identify when it may be back up. As a uni student, considering CVD-19 has limited my time I can spend at libraries, I have no choice but to work from home. But its hard when the one internet provider you thought you could rely on turns out to be an absolute disaster. Switching very soon, and that day will be a saviour to me.
  • Reviewer
    Location
    Blyth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.

    Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
  • Reviewer
    Location
    Solihull
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky engineer didn’t come!!!!!


    Waited 8 days for engineer to install internet
    Waited all afternoon for him to come
    Then had to call Sky myself to arrange second appointment
    And need to wait another 8 days!!!

    And the automated customer service robot doesn’t understand anything!
  • Reviewer
    Location
    Ruislip
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I could give minus stars... My broadband was meant to be set up 24th March. It took them good couple weeks after the date to announce that they can’t complete my order and it’s getting canceled. My option - to create another order with installation date 3 weeks away. Open reach was blamed, however no communication or explanation came from Sky either. Person I spoke to said he will take it under his control. And second person as well... Guess what? The date came and went. Couple weeks later, yet again, I received a message that my order cannot be completed and I need to call. When I did, the person on the phone said my order is getting canceled and we need to place another one. Yet again. I said I want to escalate as it’s getting ridiculous. No explanation why this is happening either. Got a call (eventually) from escalation team. Was offered to place another order with installation date another 3 weeks away )))) Decided I've had enough of them and not going to wait any longer only to be told again that they cannot complete my order and have to cancel it. With no explanation. Obviously, no internet affected my whole household including children. But do they care? Of cause not. Attention of trading standards is necessary, as Sky have no idea about what customer service is and do not keep their promises leaving customer waiting for nothing for months. The third date for the order would’ve been 28th May. How unprofessional...
  • Reviewer
    Location
    Berwick-Upon-Tweed
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely horrid company, had sky in my previous home and the speed would drop during the day or totally cut out. Move to my new home and get sky again for the cheapest deal, pay for a new router and internet deal. Only AFTER payment and being told that everything was ready to go ahead and connect, was I told that it could take between 1-2 weeks for sky to reach my home and have the line set up. Disgusting company
  • Reviewer
    Location
    Halifax
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage!! Use my data more than this crap!!
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst wifi I have ever used in my entire life. The wifi won’t even reach throughout my whole house, it won’t even reach to my room which is less than 10 metres away from the wifi box. I have lost count of the amount of times my household asked customer service for help and to fix the problem, every time they come over and say they’ve fixed it, but actually haven’t because I don’t see a single difference with the poor connection. Would never recommend this broadband to anyone.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Cant get fiber here so internet is as expected however the broadband is very unreliable and is prone to cutting out multiple times per day so is very annoying if in meeting or gaming, problems have persisted for months. Very unsatisfied customer.
  • Reviewer
    Location
    North London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    I made the big mistake of switching from hyperoptic to Sky for my broadband. I've had nothing but troubles since. Constant outages and unreliable internet. When asking for an engineer to take a look, the wait time was more than one week i.e. I had no/poor internet for a week while working from home. Would not recommend Sky at all.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute sxxte. Most days it goes off 2-3 times but when working from home or doing work over the weekend it's pretty much on and off all through the day or stays off for a good while. Seems to be a habit or trend in the system.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.