Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 969 customer ratings since 2023-03-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,250 Customer Reviews over 57 pages

  • Reviewer
    Location
    Poole
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service here, slow and currently not working
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst customer service, they increased the price for more than 25% and won’t cancel my services after calling in many times. They restricted my account and now can’t get connected to customer services. They record all the calls they can see clearly I requested to cancel my services after that increased the prices they agreed months later I’m still getting bills, had to call again and again and finally restricted my account without cancelling it, are they stupid? They’re just thieves wth, never seen a company like this they just want to rob people. Somebody need to stop SKY Services and sue them for millions of pounds they are thieves.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    0 customer service.

    Takes half a day to try and get hold of any support. All done via automated messaging services.

    DO NOT USE SKY.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    I’m really sorry but this internet is very weak and it’s not worth. Really bad impression from this company. Definitely not recommend !
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been with Sky a while and happy with most packages but their broadband speed is not great and it does drop out at odd times. Not sure if any other provider will give better speeds but they are cheaper.
  • Reviewer
    Location
    BEXLEYHEATH
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am disgusted by the service Sky provided throughout the house move. For the last 17 days I didn't have internet except for one day when Openreach engineer visited us. I work from home, and have missed so many deadlines, my son is missing uploading school homeworks. Numerous calls we made to Sky, they keep blaming Openreach, keep saying we don't need to stay home for the engineer's visit while engineer who visited said he certainly needed to come indoors. He also mentioned Sky tries to cut corners by not sending for engineers. I am disgusted, wish I could give zero stars to write this review. Now Sky says they need to wait for Openreach to get back to them for the next 4 days, then them to us....from experience we know it translates as--call and keep calling Sky. A service which takes money shamelessly without service.
  • Reviewer
    Location
    Whitchurch Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since our SKY broadband has been upgraded we
    have had numerous problems.
    Staff apologies for their companies not having enough engineers.
    After sales service poor.
    We have been forced to seek another provider.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I could write a novel about how utterly terrible my experiences with Sky Broadband have been on every level. The short version is that I have been without internet for 42 days (and counting) with still no explanation or any indication of when the issue will be resolved, despite countless phone calls with their advisors. Avoid Sky like the plague.
  • Reviewer
    Location
    Inverness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Absolutely the worst customer service
  • Reviewer
    Location
    Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    Do not touch with a bargepole. I agreed a deal for 18 months & they honoured it for one month. It then increased by 25%. All they want is your money the agreed deal does not matter to them. Have canceled contract from its end & will never use them again. Broadband speed on FTTP seemed no faster than FTTC with Plusnet.
  • Reviewer
    Location
    Grantham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My bill keeps going up and up i call costumer service
    They are very arrogant I’m leaving sky soon my contact ends i don’t recommend
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    All fine, until you try and leave. 4 calls - now trying to charge me for equipment that I have sent back and months I do not owe. Go elsewhere DO NOT buy from sky.
  • Reviewer
    Location
    Worcester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Before contract even finished started charging nearly £20 more on top
    Submitted ticked with a help centre then spoke with them and totally unhelpful no consideration about anything, always was telling about about confusing t&c no interest in resolving anything.
    Sky Makes double contacts with different ending dates so they catch out customers and then forward much higher bills!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Fibre was awful. We also paid for the booster and still the service did not deliver.Called customer services several times as well as had an engineer check broadband. We tried and it was not for us.
  • Reviewer
    Location
    Ilminster
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    Really poor broadband cutting out and slow you gave us a booster that doesn't work , over 25 years with you and you keep putting prices up yet services get worse you put charges up I phoned got a deal then a month later everything went up an extra £10 a month sorry but you are leaving our household
  • Reviewer
    Location
    Chislehurst
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky. What a rip off. Wish I'd never cancelled Virgin Media.
    Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad.
    I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY???
    I understand that it is not your fault I moved.
    I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before.
    My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet.
    My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else.
    The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's.
    They even increased my package price this month. An absolute liberty.
    I have to put up with this until November. Then the ordeal will be over.
  • Reviewer
    Location
    South Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for 12 years for broadband and tv, but have just changed providers. Loyalty means nothing. Failed to notify me my contract was coming to an end, then increased my bill significantly. Phoned to complain and told the best new price on a new contract would be £20 more than previously for the exact same package. Phoned BT who offered a far better price. Phoned back to cancel Sky and was informed I had not been offered the best deal. They also informed me BT would increase their price come April by 14% but the price Sky were quoting me would the same from April onwards. They offered a faster line speed. On arrival of a BT Engineer (who I had no idea was coming, Sky only notified me of their engineer appointment) I turned him away after him informing me he wanted to drill a two inch hole to anchor his ladder to run a new line in. I wasnt happy to do so as I have recently had the whole house rendered at a large cost. I phone Sky to cancel the line upgrade and remain on my existing speed. I was told it would be 48 hours before a new deal could be offered and theyd be back in touch. Low and behold, no one did. I contacted Sky again, to be offered a 'deal' on my current slower speed, at a greater cost to the faster speed. Also was informed my bill had infact increased in April and I had been incorrectly informed that it would. I was then told the £10 admin fee would be cancelled for the broadband as I no longer accepted the package. Low and behold, that was another lie and apparently it can not be removed. Back and fore for almost a month, with refusal to offer me a fair deal, especially with the deals on offer to new customers, I decided as I was within the cooling off period, to cancel the whole lot and go elsewhere.
    Rarely experience issues with the broadband, but once out of contract they will pull your pants down and continuously lie to try and keep you as a customer
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Sky broadband raising prices after 6 months of contract by £4 per month! It’s not nearly 20% up! Just like that. Will never sign up with them again. They do whatever they want!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Terrible experience. Been trying to speak to a manager/have an issue resolved since November (it is now march)! So far no department seems able to help/to have a manager.
    Used to be really good customer service/help available if needed.
    The call centre bounces you from department to department (put on hold then through security questions every time). Either get told a manager will call back(which they don't) or there is no manager available and they will transfer me to a different department. Usually sales or cancellations- also with no managers.
    Cancellations would be fine if I hadn't been told that if I cancel before speaking to someone they will not be able to access my account and therefore can not look into the extra money that has been (and is still being) taken monthly!
    Speeds are good when it doesn't drop (which is pretty constant)
    Currently been on hold this time for over half an hour.
  • Reviewer
    Location
    Smith
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not do business with this company! Scammers! I have been a Sky customer for 6 months. The contract is for 18 months. 26£ per month for broadband with an option to increase the price by sky after 12 months by a maximum of 10% = 2.6£. After six months they increase the price by £4 to £30 per month.... I thought it was a mistake... sky explanation: global situation, other companies increase by more... (other companies in my region: VODAFONE £25/month and NOW £24/month VIRGIN £26.5 - contracts guaranteed price for 12 months and faster data transfer!!! Disgusting how sky treats customers!!!
  • Reviewer
    Location
    Cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Awful. We have a full-fibre connection but made the mistake of using sky for this. regular drop outs (caused by either back-end issues or the terrible sky router which crashes regularly). Sky could not solve the issue and indeed denied that they happened. We swapped to Bt on EXACTLY teh same line and it's now totally stable without any issues. BT customer service is also a LOT better having UK-based staff in Newcastle that you can actually talk to.
  • Reviewer
    Location
    Gateshead
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Made phone call to sky today on behalf of my friend as his contact was nearing its end, during the call the account holder stated that the bill was going to be high as he is on UC (increases) just at this my friend said I may have to go elsewhere in a very polite manner) the reply was simple " you have to return the box,leads and remote" WOW you would realy think they would want to keep long term existing customers and who have never failed once on their bills, for this I would never reccomend any 1 going to join sky.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying hard to cancel my contract no way will they let me log into my account phone number is no help.
  • Reviewer
    Location
    Redditch
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Sky unfortunately put the prices up far to much and far to many times.. last time 20% yes folks 20% phoned up after 16 years loyalty service…
    Didn’t want to know so changed to another provider for almost £10 less with !!! Very happy now good night sky… sadly won’t be ever going back due to them putting prices up far to much and far to often..
    Ps… keep changing as being loyal is expensive !!!
  • Reviewer
    Location
    Benfleet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I do not understand why they do not give offers to existing customers.
    Contacted customer service and "Akshay" then increased the price of the bill to more than what we are currently paying. CANCELLED CONTRACT
  • Reviewer
    Location
    Magherafelt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I had sky tv/broadband for 7 plus years. The free q hub is rubbish it overheads was on my forth router they try to offer me the upgraded router for 5 pounds per month but it a new 18 months contract which is a no for me. My bill was going up by 30 pounds so I cancelled my contract they still looking for more money I paid all my contract months.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    DO NOT USE - Fixed contract, 2 months in, and still they can put the price up after advertising a fixed term price?!? How is this legal? And they aren't signed up to the ombudsman so good luck challenging them. I'd have to buy my way out and probably pay all sorts of fees to change anything. Even if I did want to change I then have to sit on the phone for an hour to talk to someone, sort out ANOTHER contract with someone else. Basically add 20% to the price of any deal when choosing them as they can and will up the price.
  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter scum company the internet is so bad constantly goes and there’s no internet then they send people to fix it but they make it even worst to the point there’s no internet what ever you do not go with company rip off and liers
  • Reviewer
    Location
    Worthing
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't even bother it's the worst Internet I've every experienced. I think the old dial up would be quicker. The Internet drops in and out even with a lan connection. They have been out to upgrade the router and it made no different. Complete pile of sh#t. Never get the average speed they promise and then they have the cheek to up there prices. Ducking jog on sky. I wouldn't even recommend them or wish them on my worst enemy. AVOID AT ALL COST
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could put 0 I would you are a mo ey grabbingfraudulent company that think you can Intemidate your customers into paying you late payment fees for contracts you automatically renew by not giving any access to cancelling them before they begin. And then try send debt collectors after it. Well you have met your match I will take you to caught if I need be you are nothing more than a bully and should be ashamed of yourselves. Sky is not worst the hassle of something goes wrong buy virgin or any other competitor
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've been at our new home for just 1 month, but my family all have used Sky since I was a kid and they always go back to them. So far at our house the broadband is more reliable, faster even though it is not fibre, than our last supplier which was fibre (to cabinet)! We get 150MBs as opposed to the 50MBs we had previously with Vdfn. Our engineer (Bakary) was fast and helpful with my questions. I have no complaints about Sky, which feels like a first for me as we have had a lot of trouble with companies we use this last year. Will stick with them as long as they do not hike price.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    total waste of money!!!!can't decide what is worse: customer service or the line reliability itself. Don't waste your money with them
  • Reviewer
    Location
    South Devon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky ru a lyaltiy program whih cthey like to tell you makes you a valued customer, well as a loyal customer of more than 20 years they made little to no effort to resolve issues with our highly unreliable fibre broadband - download speed of 49mbps upload 0.11mbps - how is anyone supposed to operate a modern home using this speed of upload? Sky were disinterested, and almost rude, their advisor telling me to make sure i returned their equipment or i would be charged - well they are welcome to it as it doesn't work ! AVOID if you can
  • Reviewer
    Location
    Berkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Sky for ~8 years. Unlike many people here my connection has been always very reliable and as fast as the cable/attenuation/physics permitted.
    However, one which always bothered me big time with them is that after 18 months they would always try to move you to the "no-discount" rate which nobody anywhere charges as it's ~30% more expensive. Even as a "veteran/platinum" customer I'm treated like an fresh imbecile while new customers are get cheaper deals they my current contract.
    I've always been able to negotiate "discounts" to keep my bills pretty much identical year-on-years. But this year is the first time Sky isn't will to negotiate. Which means 30% increase. Which means Bye Bye!!!
  • Reviewer
    Location
    Frome
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet in the world. Not getting what we pay for. They won’t send anyone out to check the problem and constantly blame it on the weather even on clear days. Avoid at all costs.
  • Reviewer
    Location
    Martock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID, do not use this company, the voice hub is worse than useless and I have lost 1000's of £'s worth of business. You can not tell if it is working or not other than not receiving calls like normal!
  • Reviewer
    Location
    Dudley
    Reviewing
    Sky
    Date
    Comments
    Apsolutely disgusted with sky ,I cancelled in October and they have been taking money out of my account ,tried to get my money back but they make up stories . everyone make sure you cancel your direct debit if you cancel with sky. I'm fuming ,won't be having sky ever again .**** internet aswell .virgin much better .
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Internet experience I would not recommend this company to anyone. I am supposed to have super fast broadband for streaming ect. It doesn't work to the standard that sky advertises. I am coming to the end of my contract in march, I have agreed to a new contract and a upgraded my broadband with sky. However after my experience especially over the past few weeks I will be cancelling that contract and switching to plusnet who have offered me better wifi for a much cheaper deal. No matter how much loyalty I have shown sky for the past 4 years I still get provided with the same old poor service.
  • Reviewer
    Location
    Hook
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrendous support. Sky makes is almost impossible to reach them for problems as they have this annoying bot that takes you in loops- both when calling and online. The promises made on their speed are a blatant lie and then despite guarantee to not charge if a certain speed hapoen - full price is charged!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.