2,276 Customer Reviews over 228 pages
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- Location
- Lewisham
- Reviewing
- Sky
- Date
- 2024-01-11
- Comments
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The whole thing failed completely as soon as it was connected (and just after Sky had terminated my account with BT) and *the most* passive aggressive customer services rep told me it'd be 4 days before the engineer - who had been working on the cabinet that morning - would be out to fix it. She even acted surprised when I asked if I'd be charged for the time they had left me without broadband.
It's a double whammy of sh*t British customer service stalwarts. They've dressed up a cutback in engineers as "engineer-free set up" which leaves you high and dry if there's any complications, and the customer service scripts are riddled with apologies while the actual underlying attitude and service level is far closer to contempt.
- Location
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- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
-
- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
-
- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2024-01-10
- Comments
-
Patchy at best, useless on a regular basis, unable to speak to a human for the most part. Stood up by the engineer, have lost all faith.
- Location
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- Location
- Oxford
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
Sky broadband intermittently cuts out but their broadband checker says all is ok. They are telling lies. If my 85 year old mother fell and her emergency beeper connected to the internet didn’t work because sky only provided intermittent service she could die. Are sky expecting you to pay for a 24 hour service or an intermittent service???????!!!!!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
After experiencing sky wifi, I have never felt so low. I cannot replicate the old world of escapism I previously experienced, I no longer feel the joy of dopamine rushing through my veins. Instead I am feeling adrenaline and cortisol, wanting to destroy the next local Sky building in my outrage. This is a SCAM and not worth WASTING MONEY on. I'd rather strap a potato with wires to an asteroid that is 4.246 light years away, orbiting Proxima Centauri than this rubbish wifi.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-12-29
- Comments
-
Worst company to use, I paid for the Ultrafast broadband service for 1.5yrs, during the first year, the internet connection was horrible, kept on coming in and out, only had a fast connection at night. I mostly work during the day so this did not affect me, however, from the 24th of December 2023 until the new year, they had an outage in the area which they did not bother to fix and left me without internet connection for 1 week during the holiday period, when I asked how long it would take, I was told they don’t know. Horrible customer service, each representative had no clue how to solve the issue. Never use sky, waste of money, I was paying £38 a month for 150Mb/s, and before them I was using Virgin for £28 a month for 250Mb/s, I will never use this company again, waste of service and horrible customer service.
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-12-20
- Location
-
- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
-
Shocking customer service. Told different things every call, and contradictory. Changed to EE on 20th Nov. They said they will tell sky. They didn't. Due to a ' fibre' issue?? So I paid the 28th Nov bill, to be told, call on or after 19th Dec for a final bill email, and I will be refunded accordingly. Did that today.. to be told I have a £49 credit due to me. But I must pay a further bill on 28th Dec ?, to receive the credit? Bonkers !
- Location
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- Location
- Birminfham
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
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It's a joke ur wifi brand, legit never been so stressed in my life
- Location
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