Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 207 pages

  • Reviewer
    Location
    Watford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Goes down for at least an hour everyday, so slow when it's up, spoken to people about getting it improved but it never is. Just likely to give up
  • Reviewer
    Location
    Wokingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible speed and connection keeps dropping they have managed to get bt to dig up the footpath stating cable problems outside my house which took about 3 weeks and have not resolved the problem in number of weeks now, connection is still awful. Avoid, had no issues with bt and other providers.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is terrible
    Continually drops out. Had to buy a booster to get a decent signal in the room next to where the router is situated
    Supposed to get 60+ mb, but never get anywhere near that
    Fortunately they have just announced another price increase, which has enabled me to cancel without any exit fees
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    About as reliable as a chocolate teapot, might aswell use 2G
  • Reviewer
    Location
    Fulham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My area only caters for ADSL. I have been a Sky customer for 1.5years - the ADSL internet is not only expensive (same price as fibre), but also fails in the expected speed and reliability (cannot even host online work calls). Would strongly advise against obtaining this service.

    Customer service are OK - however there is not much help or advice they can offer as there does not seem to be any solution, aside from moving the modem away from walls.
  • Reviewer
    Location
    WARRINGTON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been wit SKY a few years now, and decided to move from SKY Fibre connection to full FTTP. SKY promised a full 25Mb connection I was lucky if I got 7Mb. I have now obtained FTTP and checked out over the last couple of months the connection speed promised to be ~500Mb, I now get 22Mb- WHAT a load of Sh**.
    In addition I have requested a PAC code last November and SKY have not eyt managed to supply one????
    Toadt I requested a PAC Code for my second SIM - and guess what - technical issues not able to provide one.
    IS THIS A COMPANY SO SH** THAT ITS GOING OUT OF BUSINESS AND PROVIDING EVRY OBSTACLE TO RETAIN CUSTOMERS?

    SO Advice- DO NOT GO WITH SKY THEY ARE ABOSOLUTELY AN BUCH OF COWBOYS- NO HOPE- NO CUSTOMER SRVICES AND CERTAINLY NO MOBILE TECHNICAL SERVCIES.
    BE AWARE - GO ELSEWHERE.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took advantage of elderly customer increasing costs significantly without notification. Provided obviously inadequate service for the price and were extremely rude and unhelpful on the phone until we got through to cancellations where there a kind and understanding employee helped us cancel our subscription. Would not use this company again.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Had a man come out to “test” our speed to say it was alright then adds I need a power line adapter for my bedroom as the connections too weak. Even with the power line adapter it goes 900kb- 2gb/ps for updates. Don’t recommend at all, especially if you’re gamer

    The internet has been down since 19th feb and it’s now the 21st with no update from sky about anything. Quite disgusting as we are their “customers”
  • Reviewer
    Location
    Ripon
    Reviewing
    Sky
    Date
    Comments
    worst wifi I have ever had in my life, unless you’re sat on top of the router you might aswell not have one.
  • Reviewer
    Location
    Salford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky is worst net work ever they always charge you extra and always poor internet…

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.