2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-03-23
- Comments
-
I can't say much more than: Pathetic. I have been with Sky for 3 years, 3 years too many, being promised the Speed will improve with this, or that, Oh no Madam let's put you on Fibre (at a cost of course). Still no bloomin internet, meant to be running at 48mbps and it's running at 2. What compensation do I get - £2.50 in Tesco vouchers. Thank you, Sky. For nothing.
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2018-11-19
- Comments
-
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
- Location
-
- Location
- Soho, London
- Reviewing
- Sky
- Date
- 2017-01-21
- Comments
-
Truly the worst company I have ever dealt with. Got my broadband 6 months ago. 3 months ago it went out...took Sky 3 weeks to fix it! Just went out again...Sky's systems to identify the problem are also down (lol @ this company) so no idea when it will be fixed. I live in central London!!! Absolutely ridiculous for a 2017 internet service company. I'm switching providers as soon as my contract is up. Suggest you all avoid Sky!!!!!!
- Location
-
- Location
- Chichester
- Reviewing
- Sky
- Date
- 2017-08-08
- Comments
-
I moved house on the 27th of July, our sky wifi meant to arrive on 31st July. The Sky Q box turned up aswell as the internet box but no internet engineer! We were told that they would be back at the end of the week to fix it and they didn't, ended up speaking to a robot and an engineer is supposed to be coming by Monday the 14th. I am very unimpressed and family members have had trouble with the wifi.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Sky
- Date
- 2023-03-07
- Comments
-
We've been at our new home for just 1 month, but my family all have used Sky since I was a kid and they always go back to them. So far at our house the broadband is more reliable, faster even though it is not fibre, than our last supplier which was fibre (to cabinet)! We get 150MBs as opposed to the 50MBs we had previously with Vdfn. Our engineer (Bakary) was fast and helpful with my questions. I have no complaints about Sky, which feels like a first for me as we have had a lot of trouble with companies we use this last year. Will stick with them as long as they do not hike price.
- Location
-
- Location
- Cotswolds
- Reviewing
- Sky
- Date
- 2018-12-05
- Comments
-
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
-
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!
Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
- Location
-
- Location
- Battersea Park (london)
- Reviewing
- Sky
- Date
- 2018-05-18
- Comments
-
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2020-08-21
- Comments
-
It is ok but everyday my internet turns off for like 1-5 minutes then it starts again, but it doesn’t happen once a day it happens around 2-5 times a day which is annoying. Internet speed is poor. I bought 65-70 mbps but I usually get 20-50 mbps or maybe lower, I’m grateful for the decent internet but I pay a lot just to see my poor internet speed. Customer service is actually good to believe it. Once my internet went to around 5mbps and our average was meant to be 30mbps so we called customer service. They told us somethings and we got our internet working at a good internet speed. I would advice you to not get Sky if you have lots of people using devices at all times also if you work, play games, etc I would not advice you to get this internet because of the low speed you will get. If you’re saving money then buy this internet also if you’re patient or don’t really use your device I’d advice you to get it. There are much better broadbands then sky. Thank you for reading this!
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2017-04-16
- Comments
-
Unreliable. Just constantly dropping, had to reset it countless times. It's a shame we had to leave Virgin when we moved home. Now it's more headache for a similar price...
- Location
-
- Location
- west bromwich
- Reviewing
- Sky
- Date
- 2014-07-18
- Comments
-
very terrible broadband, am paying for 30- 40 MBPS and am only getting 1MBPS. for all that is holy please dont get sky broadband or fibreoptics (which i have)
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
It is quite rare i wright reviews, especially negative ones, but this one needs to be posted.
I will be honest, the internet is not bad, of course with ups and downs . Speed is avarage , guven its not fiber broadband.
The stress and all the problems started when i decided to cancel my contract.
I got an emailmfrom sky that my 18 month contract was going to an ned and automatically i would be moved to rolled over contract, unless i would
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
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- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
-
- Location
- 17 The Maitlands
- Reviewing
- Sky
- Date
- 2016-10-23
- Comments
-
Really poor broadband speed also the broadband connection regularly drops out.
- Location
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- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2021-10-17
- Comments
-
Internet connection drops 2 3 times a day. I called Sky customer service and the solutions were unbelievable. First solution was to record when the internet si dropping for 5 more times. (Like this is going to make the internet working again). I did that, called them back and their other solution si to move the router further away from the socket. Yes that will stop the internet dropping randomly.
I called them back, and the solution was for them to send us another router. The router didn't help with anything. And finally after we had to threat them that we are going to close the contract and they decided to send an 'Engineer'. The Engineer did nothing, even worse i didn't have the internet for a day because he replaced the master socket and didn't connect the cables properly. So now after 2 months with the internet dropping randomly during the day and with 2 'Engineers' looking at the problem nothing changed. Internet drops for 2 3 hours a day and they do not care about their customers at all...
- Location
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- Location
- peterborough
- Reviewing
- Sky
- Date
- 2017-05-10
- Comments
-
just hate them allready!
- Location
-
- Location
- Craigavon
- Reviewing
- Sky
- Date
- 2017-08-28
- Comments
-
Crap wifi. Only goes about 10 feet
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Sky
- Date
- 2014-10-16
- Comments
-
The customer service and communication of Sky is truly awful. They make it almost impossible to be cancel.
I had weeks of trouble trying to get the broadband set up (whilst paying for it of course) having to make regular departures from my place of work. This eventually caused months overhang on my 12 month tenancy which I had to pay for.
Every phonecall/transaction results in you losing money, you have to spend hours on the phone to get them to agree that you're in credit after they've wrongly vaccuumed what they like from your personal bank account.
I've had phonecalls that have descended to me having to explain simple maths. Once you've got agreement they still don't do what they say and you start the whole thing again.
I'm not a usual reviewer/complainer but this type of behaviour needs to be documented as they do not deserve your money.
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-03-01
- Comments
-
Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
- Location
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- Location
- Cardiff
- Reviewing
- Sky
- Date
- 2015-10-07
- Comments
-
Sky now locking you into there new sky router and not allowing 3rd part hardware will not supply PPPoE login details as other ISPs will
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Zero overall stars if we could. Our home broadband cuts out almost daily at certain times of day. We were sold a monthly bill of I think £33 per month...we NEVER received a bill that low...recent bill was over £56!!! Told on month ONE increases had already happened!
Rude call center staff who laugh at you down the phone.
So glad we're out of contract finally, what a horrible experience being with Sky Broadband was.
I really don't like leaving bad reviews...but I'm sorry to say this one is well deserved.
- Location
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- Location
- woodford
- Reviewing
- Sky
- Date
- 2018-07-20
- Comments
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after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
- Location
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- Location
- Scotland
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2018-07-14
- Comments
-
Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
My advice? Avoid at all costs if you actually want to use your internet.
- Location
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- Location
- godstone
- Reviewing
- Sky
- Date
- 2016-11-04
- Comments
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if you want to actually use your internet then don't get sky! the connection drops out all the time and slows to less than a mb ,had a interdependent speed check done and was averaging 800kbs contacted sky who insisted it was fine and was 1.8mb
- Location
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- Location
- Chester
- Reviewing
- Sky
- Date
- 2020-05-14
- Comments
-
Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2020-07-04
- Comments
-
Broadband connection is stable but WiFi is totally unreliable. Every two weeks or so it degrades and the problem is you never know when it will happen. I have invested in Ethernet cables to get over this as I am tied into a contract but can not recommend this provider. Calling support is useless as they just run you through a script which gets you nowhere. Scandalous really that they get away with this
- Location
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- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2015-10-31
- Comments
-
Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.
To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
- Location
-
- Location
- Bournemouth
- Reviewing
- Sky
- Date
- 2020-07-20
- Comments
-
again router just all over the place with speeds but had to listen to another idiot telling me that it is fine
Getting 0.6 down and 7 up on a wired connection but the router is reporting 67meg down and my slow speeds might be due to peak times lol
Fuming with the "computer say there is no problem so it must be true culture"
Switched to bt before writing this
Sky router was obviously from the toys r us closing down sale
- Location
-
- Location
- yorkshire
- Reviewing
- Sky
- Date
- 2015-07-30
- Comments
-
Avoid. Cannot understand advisors, do not follow through with promises, if advisors are United Kingdom - they are extremely rude. All products incur faults. Waiting times are enormous. Try another company first for your nervous system.
- Location
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- Location
- West London
- Reviewing
- Sky
- Date
- 2014-12-01
- Comments
-
We have reported a fuzzy phone line for some time now - Sky can't help. Our line went down altogether last week - Sky can't help. This means we have been without land line and broadband, which is extremely inconvenient to say the least. I guess Sky are OK (at best) if things work but in my experience they are useless should any fault or problem occur. There must be nicer companies to give your money to!
- Location
-
- Location
- Dumfries
- Reviewing
- Sky
- Date
- 2010-01-11
- Comments
-
Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
- Location
-
- Location
- Stonehouse
- Reviewing
- Sky
- Date
- 2019-03-15
- Comments
-
We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
- Location
-
- Location
- oxford
- Reviewing
- Sky
- Date
- 2023-10-19
- Comments
-
I cancelled 2 weeks before switch over, Sky confirmed the cancellation and didn't send the router so I thought all was ok. They switched me 2 weeks later with no hardware. Left me without internet and unable to work from home for 2 weeks. Customer service was appalling, at least an hour a session on the phone and at least 2 hours per session on chat. All came to nothing as no one appeared to understand what they were doing. Stay away. They are responsive when you're placing an order but couldn't care less when you need assistance or want to cancel. I wish I hd the option of zero stars!
- Location
-
- Location
- Preston, Lancashire
- Reviewing
- Sky
- Date
- 2016-06-30
- Comments
-
SKY Broadband has been a disaster for me. These people failed to collect a direct debit (the account hadn't changed. They then charged me double. I changed provider but they still steal money from my account. They NEVER reply to my recorded delivery letters or my emails. They are DREADFUL!!!!!!
- Location
-
- Location
- carlisle
- Reviewing
- Sky
- Date
- 2016-12-05
- Comments
-
Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.
Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .
Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.
took an hour no apology but at least its working.
Sky service is terrible..
- Location
-
- Location
- risca s.wales
- Reviewing
- Sky
- Date
- 2015-02-26
- Comments
-
they sent me new router and connection still keeps disconnecting.and is slow. this broadband is not worth the money i pay for it thinking of changing supplier.
- Location
-
- Location
- East Midlands
- Reviewing
- Sky
- Date
- 2014-12-11
- Comments
-
I'll try to review without swearing but ultimately I would not go with Sky again.
I have a broadband and phone package and my main issue is with broadband and then lack of customer service.
I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.
When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".
Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.
To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.
Avoid. Avoid. Avoid.
- Location
-
- Location
- Borough Green
- Reviewing
- Sky
- Date
- 2020-10-07
- Comments
-
Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.