Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    woodford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    after 18 years of loyalty i've finally had enough you can stick your broadband up your arse
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
    Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
    So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
    The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
    I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
    My advice? Avoid at all costs if you actually want to use your internet.
  • Reviewer
    Location
    godstone
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    if you want to actually use your internet then don't get sky! the connection drops out all the time and slows to less than a mb ,had a interdependent speed check done and was averaging 800kbs contacted sky who insisted it was fine and was 1.8mb
  • Reviewer
    Location
    Chester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cheapest at the time of purchase, but you get what you pay for. Slowest WiFi I’ve ever had. Most unreliable WiFi. Constantly loosing connection. Avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband connection is stable but WiFi is totally unreliable. Every two weeks or so it degrades and the problem is you never know when it will happen. I have invested in Ethernet cables to get over this as I am tied into a contract but can not recommend this provider. Calling support is useless as they just run you through a script which gets you nowhere. Scandalous really that they get away with this
  • Reviewer
    Location
    West Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Awful customer service. About 2 months into a 12 month contract they increased my monthly charges by £5. When I said I wanted to cancel they wouldn't let me cancel my TV subscription (I had signed up to a package deal). Took a further three weeks and over an hour on the phone to cancel everything.

    To top it off as well, the on demand service on the sky box only works about 50% of the time with sky internet.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    again router just all over the place with speeds but had to listen to another idiot telling me that it is fine
    Getting 0.6 down and 7 up on a wired connection but the router is reporting 67meg down and my slow speeds might be due to peak times lol
    Fuming with the "computer say there is no problem so it must be true culture"
    Switched to bt before writing this
    Sky router was obviously from the toys r us closing down sale
  • Reviewer
    Location
    yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid. Cannot understand advisors, do not follow through with promises, if advisors are United Kingdom - they are extremely rude. All products incur faults. Waiting times are enormous. Try another company first for your nervous system.
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have reported a fuzzy phone line for some time now - Sky can't help. Our line went down altogether last week - Sky can't help. This means we have been without land line and broadband, which is extremely inconvenient to say the least. I guess Sky are OK (at best) if things work but in my experience they are useless should any fault or problem occur. There must be nicer companies to give your money to!
  • Reviewer
    Location
    Dumfries
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
  • Reviewer
    Location
    Stonehouse
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    We used Sky Broadband for years and had no issues. When we tried to take the service to another house it all went wrong. Instead of moving the service they gave me a better deal at the existing property and told me I had to wait for this to kick in before then trying to move the service again. This was all discovered in the same phone call but it was 'impossible' to stop it from carrying on. I then (before the call had finished) instructed them to cancel everything as I was so annoyed. Nothing stopped and I kept getting updated on my order progress. They actually cut me off immediately so the phone and broadband stopped working within hours. When I tried to go with BT the whole thing got held up because Sky would not release my old telephone number which I wanted to keep. Every other provider I spoke to answered calls within a few rings. Sky have a message indicating the wait time, lets say 15 minutes. After the 15 minutes if nobody is available the system just disconnects. I have never been so annoyed in my life with the general lack of customer service. Its like you should be grateful they are willing to supply you. I will never deal with them again and let as many people I know as possible to steer clear. This is not based on one or two phone calls it took many calls and huge amounts of time to get nowhere. AVOID AVOID AVOID.
  • Reviewer
    Location
    Preston, Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    SKY Broadband has been a disaster for me. These people failed to collect a direct debit (the account hadn't changed. They then charged me double. I changed provider but they still steal money from my account. They NEVER reply to my recorded delivery letters or my emails. They are DREADFUL!!!!!!
  • Reviewer
    Location
    carlisle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
    Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
    They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.

    Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .

    Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.

    took an hour no apology but at least its working.
    Sky service is terrible..
  • Reviewer
    Location
    risca s.wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    they sent me new router and connection still keeps disconnecting.and is slow. this broadband is not worth the money i pay for it thinking of changing supplier.
  • Reviewer
    Location
    East Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I'll try to review without swearing but ultimately I would not go with Sky again.

    I have a broadband and phone package and my main issue is with broadband and then lack of customer service.

    I play on-line games and do a lot of TV streaming. I'll find that games will drop connection after 30 minutes and files can drop connection every 20 minutes.

    When I could get through to Sky they would say "oh yes, your line quality has degraded. Let me just tickle this setting and off you go".

    Recently though I can't even contact them. I tried for 20 minutes on the phone only to give up and then tonight I sat listening to their "we're sorry that we can't be bothered to put more staff on but please give up before speaking to us" message for 19 minutes only to be cut off! I assume that this is because it hit 8pm and their lines closed.

    To say that I am annoyed with Sky and will cancel (probably via Direct Debit as I have no other option if I can't contact them) is an understatement.

    Avoid. Avoid. Avoid.
  • Reviewer
    Location
    Borough Green
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky seller was promising that their service is best and much better then others. After almost 3 years I can assure Sky has very, very poor service. From 18.00 to 20.00 broadband is so slow so I cant even watch youtube, after calling Sky they didn't improve any thing just said that all providers has same problem, but of course they don't forget to rise the the price every year without any improvement in service. Don't trust them.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    HIGHLY NOT RECOMMENDED
    I gave it a one star because there is no option to give less than one star. After we called customer service it helped for about one hour and after the speed changed back to its normal slow speed.Looks like SKY lies to people and makes it look like they are helping but actually they do nothing.Its a good way for making money but I dont think it will last very long.We will definately change SKY for a honest internet provider.We will 100% find something a LOT BETTER.
  • Reviewer
    Location
    nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have been with sky for a few years now exercellent internet never a problem the only down side is I pay the bill but not on the account so can never talk to them as they won't discuss the account with me but happy the same to take my money
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Sky Broadband at all costs, absolutely abysmal and the customer services( if you can call it a service)are appalling.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Whenever we switched from virgin, sky has been sucking huge ones. Speed - i don't understand how in 2021 we are allowed to have 60Mbps. Provided router - useless piece of electronic waste. Constant broadband drops, throttles and just poor connectivity. Do yourself a favour and pass on Sky.
  • Reviewer
    Location
    Bedworth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I was originally with o2 but they shipped all their broadband customers to sky with a deal to keep the same broadband costs for a few years which they did adhere to
    It is now £10 for broadband unlimited which is pretty good value and the broadband network is usually fine
    My only gripe is that I have to pay an extra £5 for not having sky talk which brings my bill to £15
    We are on BT light user and sky cannot beat the BT light user cost for line rental, so I am paying them £5 a month for nothing
    I've complained to them and even contacted watchdog who did a feature on it but nothing has changed
  • Reviewer
    Location
    BEDFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolutely horrendous service. This company tell lies even about their own lies. We were due for connection on 23rd September, engineer turned up walked in, glanced at telephone point and walked out. He went outside, ripped the Virgin media box off the wall,leaving all the wires on the floor and drove off. 9 phone calls and 20 hours later I get a text to say engineer left due to their being Covid in my home. Where the hell did he dream that up from? I made a complaint, was literally laughed at and was belittled by the rude arrogant customer service staff. We have had 6 promises of telephone call backs, nothing has happened. I told them I will get a solicitor involved they said I am not able to do that. I even told them that my solicitor has said he will sue for breach of contract they laughed and said "your solicitor is wrong".
    Virgin want £165 plus vat to fix the broken box and as Sky say the engineer was from BT open reach I contacted them directly. Open reach say they have no record of any engineer being sent to my home at all so I told Sky this. They said "sir you are not allowed to contact the open reach team, you can only communicate with Sky".
    Guess what Sky, you are wrong and I will never ever use your services again. What's the next excuse? Fuel shortage so engineer can't get there!! Shove your broadband and TV I am done
    Avoid this company at all costs. Absolutely ridiculous
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been with Sky many years and recently switched to Sky Q. The new routers they supply are absolute garbage, unreliable, constantly dropping connections and variable speed.
    I have had two now and both failed within weeks - in the end I switched back to the old router I have had for over 4 years now. If you are a new customer and don't have that option it must be a nightmare. They really need to sort the router quality out.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just cancelled a 10+ year sky subscription been a fully paid customer, they've switched off all my recordings and purchased films.... judging by the reviews on here there are more dissatisfied clients than happy ones. Let's hope this profiteering, zero customer service company is finally heading to its demise.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Broadband speed is pretty poor!

    £50 to enable fibre is ridiculous!

    Showing connected at 21Mbps but throughput struggles to get above 8mbps!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful broadband. I changed to Sky being promised a decent download speed. Not only did this not happen but the wifi regularly goes off and downloading a film takes several hours. Total misery, be warned.
  • Reviewer
    Location
    Pontypridd
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical would never use sky again broadband awful customer service rubbish.
  • Reviewer
    Location
    RAINFORD
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our sky broadband via an Open Reach connection is not worth having and its reliability is very poor. We have been advised for the last 2 years that infinity would be available to our address. Sky or BT will not give us even a future date for when it will be available.
  • Reviewer
    Location
    bourmemouth, dorset, england
    Reviewing
    Sky
    Date
    Comments
    Stay very clear if sky broadband! Thus is the second time i have had an issue with there broadband; i was with them 5 years ago and changed broadband because it didnt work at all thus leaving me internetless for 6 months before they could give me a "solution" whitch as youve might of guessed didnt work. I then went to BT and they were absolutly fabulous it only dropped out once in the whole year! Now i have gone back to sky because they gave me a deal; i now pay over £60+ a month on tv and broadband and 5 years on they still havent learnt from their mistakes and their customer service is still a gastly as before! THE INTERNET DROPS OUT EVERY DAY! im lucky to be able to connect for an hour each day before it stops working. The wifi is also terrible, i can be in the same room as the router and still only get 1 bar. This is disgracfull expesally when i pay £60+ a month. Im defenatly goinv back to BT becayse worst of all sky wobt compansate me and say "tgey cant do anything" when iv been troble free with BT for 4 years with ZERO complaints. Futhermore, this effcts my sky tv because when i want to chill and go on demand to download a movie it cant download because the internet is utterly, utterly and utterly poor!
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Have nothing to do with these shysters. I left Sky because of escalating costs every month. I called to cancel but a couple of months later I find I'm still being billed for services not used and after all of the equipment was returned. Absolutely disgusted. Will not return to Sky!!!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The service was good for 1 year. The problem started when we moved the house.The speed of broadband not as I expected, it disconnects roughly every few minutes. The broadband is very slow I can't even watch videos online properly. After calling sky for last 2 months they repeatedly tell me to take my own phone socket to pieces but have not offered other help or visit. Customer service is very bad and unprofessional. They promise for call back/engineer visit but nothing happens. Finally I have given up and decided to move on with another provider.
  • Reviewer
    Location
    sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    not good at all
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I had to write this review as I am still fuming.

    I have had issues with my broadband since last year, they told me it was an external fault and an engineer would be sent to fix this outside of the property. I have bee phoning sky all month (January 2016) it seem to be un- resolvable. Every time you phone they tell you to trouble shoot, even if you just called an hour ago?

    Eventually the phone line went down which was a major problem because I look after my uncle who is 92 and not in the best of health so he has an emergency pendant which he wears around his neck; we also have a box connected to the phone line.

    I was not even aware the phone line was cut off until the police showed up at my door after midnight, thinking there was a problem. Sky told me that they have a 24 hour broadband number which seems to close at 9.30pm???

    I can't wait for my contract to expire. I will be seeking legal action as they are useless. Different representatives give you different answers to the same question. Sky don't even know what Sky offer. Not one person asked me if there was an emergency box in the house and the last representative said they wouldn't ask. All they are talking about is loss of service not concerned that they could have cost life.

    I do understand that things go wrong but I don't understand that things have been going wrong for over a month, after more than 10 phone calls and the phone has to be completely disconnected before they solve the problem.

    A Sky representative called me today (29/01/2016), he got me so upset with his ignorant attitude I just had to write the review. I didn't like it so I wouldn't like any one else to experience it either. However, the choice is entirely yours.

    Sky will soon be a thing of the past because they really are outdated.
  • Reviewer
    Location
    nr shepton mallett
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
  • Reviewer
    Location
    Livingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's 2.30 am and I can't even get a signal to go onto my kindle. It's such utter rubbish. It's so bad my son has his own broadband with virgin as he was getting lagged out everytime he was playing a game. So no my system isn't overloaded as I'm the only one using it or watching it buffering now for 40 mins. I got an upgrade to sky E but they never gave me a new broadband box after saying it was obsolete . So I have the same crap jox that made me seek an upgrade to begin with and I pay 103. 00 per month for that and I'm 8n a normal package without box office or Disney. I'm about to rip it out and through it out the window. Such a rubbish service. Back to free view and go with EE for my mobile. Certainly a hell of a lot cheaper.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
    To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
    The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
  • Reviewer
    Location
    Tw3
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We got our sky TV,phone and broadband in October 2015. From that time the broadband keeps dropping. Had around 6-7 engineers from sky and BT they fix it and next day again. Till now having problems. The WORST broadband ever.
    I WILL NEVER RECOMMEND SKY TO ANY ONE!!!!! BE CAREFUL DO NOT GET SKY. THEY JUST TAKING MONEY!!!!!
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just the fact that in my 24 years of existence this is the first review I have given should speak volume. Getting sky as your internet provider is a life sentence. Worst provider ever. I feel like I’m back in 2005 when my internet is so slow I can’t even load my Netflix.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.