Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    W9
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband constantly has weak signal and often disconnects or gets no connectivity even when wired. BT wireless was better even though not perfect. This is worst broadband connection I have ever had even including the old dial up connections -- which were fast compared to this.
  • Reviewer
    Location
    england
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute joke of a broadband, strongly recommend no going with sky as it constantly has slow internet speed and a lot of problems in general, for example whenever its bad weather (heavy rainfall) youve basically got no chance of getting anywhere on the internet. stick with virgin.
  • Reviewer
    Location
    surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been sat on the phone for 2 hours no way of being able to get through to an actual person at customer support. Then a further 3 hours waiting to speak to someone on live chat I gave up in the end. Looking at changing to another provider who is more than likely cheaper and who cares about their existing customers more than new ones
  • Reviewer
    Location
    Ashbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I subscribe to Sky's Unlimited 17Mb ADSL package and I'm lucky enough to live less than a mile away from the exchange. My Sky Hub syncs at over 23Mb down and 1.2Mb up. My actual line speed is about 20.8Mb down and 1.1Mb up which is a limit of ADSL overheads.

    Providers can only advertise an upto speed that 10% of their customers receive, they used to all claim upto 24Mb. Providers are still sending the full 24Mb so some customers such as myself will get faster than the advertised speed.

    It's only gone down twice in a year, both of which were due to power cuts knocking every house/business out in the area.

    The Sky Hub that is provided is pretty appalling if I'm honest. I can sit less than a metre away and the Wi-Fi signal is terrible, so much so that I paid out of my own pocket for a cable router. Sky claim that these hubs have "unbeatable" Wireless signal yet the most complained about thing with Sky is the poor Wi-Fi connections. To top it off the hub isn't the prettiest of things, it's finished in glossy black which is codeword for "I attract finger prints, dust, hairs and more!" and it gives you absolutely no information at all.

    The lights on the hub are constantly solid, no flashing to indicate activity or anything. God help you if your paranoid and think someone has hacked your hub, you'll be on the built-in interface checking the attached devices every 5 minutes!

    Amazingly, in this day and age, the hub is also only b/g/n and doesn't even feature 5GHz, gigabit Ethernet or even a USB port like most other providers for NAS.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would much rather suck on my dads big sweaty toe, And also fuck my mum in the mouth then cut my dick off and prance around as bruce jenner whiles three midgets gang rape me and sodomized me with a pool cue. then fuck my dog till i die, than use sky internet for a other day.
  • Reviewer
    Location
    Fife, Scotland
    Reviewing
    Sky
    Date
    Comments
    Absolutely awful. Slow and unreliable with terrible costomer service. Lots of websites are now blocked without them even asking me if I wanted them blocked.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Changed from BT fibre which was poor and now starting to regret it. The speed is much faster than BT's offering, but The Sky service keeps on dropping out - every day without fail and throughout the day. It's so frustrating for every member of my family!!'n
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is my second time I decide to give SKY Broadband a chance after moving address. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Spent over 45 min on the phone being transferred from one to another department as no one could track where my Sky Booster is. Waste of time, money and nerves. Would not recommend their services to anyone!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been using sky for more than 1 year. Thinking to change as the speed is terrible slow. cant open even a you tube video, takes ages. Their team is useless, one of the engineers came to "fix the speed" and nothing better. VERY DISAPPOINTED
  • Reviewer
    Location
    Epsom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband I have ever owned. 6 months into a contract with them and the sky box has stopped working, will allow devices to connect to the router but doesn't actually give Internet usage, just shows that WiFi is connected, tried to fix is as many ways as possible, still no luck, customer service is awful. Stick with other providers.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    SKY Hub works well searching on the web, checking e-mail and watching videos on YouTube.

    Not suitable for playing games, wireless range is rubbish (if you have converted your loft into an extra bedroom, wireless cuts off and experience lagging).

    In opinion i should have stuck with BT! and shouldn't have listened to that SKY sales man.
  • Reviewer
    Location
    warwick
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Not a bad speed if u can get online that is always cutting out and slowing down and then 5 times a year then ring and ask if I want tv keep putting price up but it's got getting any better
  • Reviewer
    Location
    southampton
    Reviewing
    Sky
    Date
    Comments
    the worst service i have i ever had the dissatisfaction of using. continuously disconnects and when it is connected its the slowest internet speed that i have ever seen and used. when speaking to the customer service team i have been spun the same rubbish stories about how it will be sorted and how the issues are now resolved on more than 6 occasion.

    AVOID AT ALL COST!
  • Reviewer
    Location
    East Halton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just had a new one from the nice Sky Customer Service man
    Apparently I can't expect to get a good speed if I'm using WIFI!!!
    I've got to sit in my hall and cable my laptop to my router!!
  • Reviewer
    Location
    UK Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
  • Reviewer
    Location
    Scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The Hub 2 specifications:
    Single band 802.11n (NOT 802.11ac)
    2.4GHz (NOT dual band 2.4GHz and 5GHz)
    Ethernet 100Mbps ports (NO Gigabit Ethernet 1000Mbps ports)
    (NO USB connection)
    (NO IPv6 Support)
    The Hub 2 is left standing by its rivals at the newer wireless standards with BT, EE and Virgin’s routers more than twice as fast using 802.11n 5GHz, I guess that says it all, I hope this helps, Do not get SKY.
  • Reviewer
    Location
    16 Chester road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Your service is great. Not! I run quicker than your connection 0.2mb a sec that awful which sums up sky
  • Reviewer
    Location
    middlesbrough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    had sky broadband over 3 years never had a problem.
    Have now upgraded to fibre un - limited which isn't as good as expected but with no hassle been compensated with a good 12 month deal Always excellent customer service If your on Talk Talk with them just dial 150 from your home phone and straight through...FREE
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I live in central London near an excahnge i should have around 20mbs i have 1.7 i was told too many peeps using internet!! WTH. I pay for speed. Not good enough.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Theses ratings may seem unfair but.... We live less than a mile from the exchange in the capital, so according to SKY we get 16Mb+; the truth though we are lucky if we get internet at all. Today was a good day and we got a whole 2.5Mb down and .4 up with only the bi hourly router restart (which SKY takes the credit for fixing, forcing my browser to their page with the sarcastic SUCCESS message). This feels somewhat "give the dog a bone"(1Mb). Calling is another story with BT's line being blamed for all our woes, we've had them out numerouse times with them telling us all is fine their end; So who to believe? Well I know SKY have lied to me multiple times, the latest being the "its just your house" line, this is easily proved wrong by calling anyone else on SKY in the area as they will also be on hold waiting for customer service with no internet, when confronted with such facts the advice given is to email them! This i can do despite the issue of no internet as i now have to shell out for unlimited 4g teathering (7MB to at best 20 and a bit) Such emails though are met with instructions to call! and even once a rude twitter message. Well i could go on but I think that covers my rating. My final thoughts get the hell away as soon as you contract is up!
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good
  • Reviewer
    Location
    Teignmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Started out on fibre with 40mbps download speeds, over the past two years it has slowly decreased down to 4mbps. Simply disgusting.
  • Reviewer
    Location
    Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor - kept losing connection up to 10 times a day. Was fine when with O2, but within a few months of transferring to Sky it's been really poor - connection drops, and they reduced the speed, was averaging over 15mbps, then dropped to 6mbps with not warning or excuse. Customer service was really poor also, Complaints team unwilling to own the issue, and just wanted to defer me to call their tech team, at my expense as not freephone. Asked for them to arrange someone to call me and got a flat refusal and some sarky comments to boot. Just switched.
  • Reviewer
    Location
    Winchcombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unless you have taken a magic potion to give you a much longer life and have had a metal plate put in your forehead for banging against wall then stay away from Sky. Have given up trying to find out why they cancelled our contract although they have admitted it wasn't us who actually cancelled it.
  • Reviewer
    Location
    Seaton Delaval
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed that my internet runs at is terrible and I always have connection issues and there is always some reason for the Internet to be down wether it is a problem in my local area or the whole sky network is down, wouldn't recommend it I would rather have bt Internet.
  • Reviewer
    Location
    kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    sky shows top speed not throughput speed frequent loss of signal plenty of promises to increase throughput lasts 48 hrs then back to same old grind I live one third of a mile from exchange possible , 17+ achieved 8 will not even power new stream channels on TV
  • Reviewer
    Location
    caernarfon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with sky Narrowband for 3 months now after switching from EE. What a mistake, don't get me wrong, EE has the worst customer service ever (all Bangladeshi) but at least their speeds are good.

    If I watch a youtube video, I tend to spend more time watching the dreaded wheel go round and round and round, it's pathetic. And Ebay is just as bad, I can't get the pics to enlarge cause the speed is just so sloooooooooow .
    Sky Narrowband is what it should be called, I'll be looking to get out of the remaining months even if I have to pay out the contract.
  • Reviewer
    Location
    Edinbrugh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    So far so great! We've had sky broadband for almost a year now. Very reliable. If it goes out you just need to wait a few seconds or disconnect and reconnect right away and it will perfect. Customer service has been great. They've been really nice, answered all our questions and when we had a problem they were very reassuring and sorted the problem right away. Not perfect but pretty close!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband is absolutely useless. It struggles with the most basic tasks (including writing this review), so you can forget about things like Youtube or Netflix. It's not like I'm in the middle of nowhere either- This is in a densely populated part of London. There is absolutely no excuse for their poor service. After trying to contact them several times (Over the course of several months), they finally sent an engineer out, who changed the router, which of course did nothing. Avoid Sky Broadband at all costs- they are lazy and couldn't care less about their customers. Talk Talk or BT are safer bets, but I should think just about anyone is better than Sky.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Sky Broadband at all costs, absolutely abysmal and the customer services( if you can call it a service)are appalling.
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible! Would not recommend to anyone, especially families with teenagers as they're never off the internet. The speed is shocking, and when phoning to ask for help they seem to defend their company instead of trying to help. Useless.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I moved from Virgin to Sky 6 months ago. Virgin's speeds were fantastic and I knew that Sky were going to be slower; particularly as they could only offer me 12-16Mbps. "That's okay" I thought, "I'm not a heavy user". WRONG! I rarely get above 8Mbps and can't download something on the laptop while my fiancee watches Netflix. It's incredible. I've had to complain three times where the customer service team; who are nice and friendly, try to do everything they can to fix the issue. The problem is - THEY DON'T FIX IT! I'm now about to push them to let me out of my contract early for not providing the service I requested. For anyone else having the same issue, I encourage you to do the same.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    1/5. Sky can be used to google things. Online gaming , stream watching or streaming is not available because of unstable connection. 50ms-10k ms online gaming....
  • Reviewer
    Location
    Winchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
  • Reviewer
    Location
    Headley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The Sky InterNOT is the worst broadband service which we have had to suffer at this address. For the past three months Sky have proved either unwilling or unable to rectify this unsatisfactory situation.
    We have now changed to the Three Mifi mobile broadband service which is simply MAGIC! The bonus being that we can also use it while traveling too, for instance in France or Spain we do not have to pay any more than here in the UK. Furthermore, it costs us less than half that of the SkyInterNOT per month.
    Surely a win, win situation, yes?
  • Reviewer
    Location
    bourmemouth, dorset, england
    Reviewing
    Sky
    Date
    Comments
    Stay very clear if sky broadband! Thus is the second time i have had an issue with there broadband; i was with them 5 years ago and changed broadband because it didnt work at all thus leaving me internetless for 6 months before they could give me a "solution" whitch as youve might of guessed didnt work. I then went to BT and they were absolutly fabulous it only dropped out once in the whole year! Now i have gone back to sky because they gave me a deal; i now pay over £60+ a month on tv and broadband and 5 years on they still havent learnt from their mistakes and their customer service is still a gastly as before! THE INTERNET DROPS OUT EVERY DAY! im lucky to be able to connect for an hour each day before it stops working. The wifi is also terrible, i can be in the same room as the router and still only get 1 bar. This is disgracfull expesally when i pay £60+ a month. Im defenatly goinv back to BT becayse worst of all sky wobt compansate me and say "tgey cant do anything" when iv been troble free with BT for 4 years with ZERO complaints. Futhermore, this effcts my sky tv because when i want to chill and go on demand to download a movie it cant download because the internet is utterly, utterly and utterly poor!
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's not broadband: typically less than 1 Mbps. The customer support is just a cycle of ineffective time wasters to wear you down and make you give up. Don't go near this company: total rip off
  • Reviewer
    Location
    central scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    been with sky broadband for a year and have to say it is excellent,never losing connection once.maybe the fact that I live a few hundred yards from the exchange may have something to do with it.am switching to fibre unlimited on 22nd june,looking forward to it
  • Reviewer
    Location
    Altrincham
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
    Waiting on line for 40 mins to speak to someone who said can`t help!
    This company is a joke!!!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.