2,278 Customer Reviews over 57 pages
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- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2015-12-28
- Comments
-
Very few problems apart from the odd drop in broadband speed. Customer service was helpful and friendly. Download speeds are usually good and streaming is fine.
- Location
-
- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2019-10-18
- Comments
-
Never! Never connect to SKY. It's the worst broadband, speed, technical equipment and of course the worst technical assistance ever! They are not solving technical issues, they are just forcing to pay for "upgraded" package.
- Location
-
- Location
- peterborough
- Reviewing
- Sky
- Date
- 2017-05-10
- Comments
-
just hate them allready!
- Location
-
- Location
- peterborough
- Reviewing
- Sky
- Date
- 2015-05-28
- Comments
-
Had an engineer who visited us today. Couldn't fault him in terms of arrival time, manners and skill at connecting a new sky box and explaining the changes from our last box. Very pleased with service. Thank you.
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2023-08-05
- Comments
-
Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.
However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.
So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.
This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.
AVOID SKY AT ALL COSTS PEOPLE.
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2015-02-10
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2022-10-31
- Comments
-
I really cannot wait for my contract with sky broadband to end. The service is not fit for purpose.
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2024-04-09
- Comments
-
Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-08-06
- Comments
-
Shocking this will be your worst nightmare i promise you DO Not join this company ..it gets it internet from bt then has to come through phone box then telephone then router then to device which all in all will cause big delay in recievng internet if you are playing games ..am not dumb but didnt even know it was bt sky used untill saw it on news..please if you like online games dont do it lost £100s joining this campany on playing games its shocking real shocking
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-05-03
- Comments
-
omg how bad is this a year now i had sky the worst mistake i have ever made changing from virgin internet to these..phoned them loads a times about speed ,they say nothing wrong ,there is its shocking dips every min or 2..am pulling my hair out ....when i joined there was a sky dish out back so guy said can connect to that i was abit surprised as to not a new 1...also phone socket is years old didnt check that either,also lady down stairs said when she had hers put in the guy who is from a different internet company said he didnt need fit dish as 1 out back so she using mine too.i go to bed nearly every night with headach as it seems they are telling me fibs in fact i know they are ,,they saying nothing wrong ,,also you dont get your own IP address which is not good for some things on the internet,,,also if you like join bingo sites dont go near this it wont work correct at all..i am thinking of getting some 1 who isnt from sky to come an see what he thinks from connection i am owed some thing here for what i have paid an not getting ...as i say if you play on game sites do not join sky at all
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2020-03-28
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2015-08-21
- Comments
-
Very very slow 2.4mbps, almost as if it has been slowed deliberately in order to force me to change as never used to be this slow,perhaps to their fibre broadband but if I did change it would be to virgin as theirs is sooooooooo much faster!
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-05-30
- Comments
-
Hi we have been with sky for a year now .I was with virgin before as I was moving house. a family member talked me in to joining sky, omg the internet connection drops nearly every couple mins very slow...my son brought a game on his xbox this afternoon it took over 6 hours to download his friends took 3 half he with virgin..am not sure if will stay with sky we have said we will give it till end june paying £60mth started at £44 last march..The only thing i can say is i had a problem with internet not connecting at all last night monday 30th may,,i called sky an had a chap called Oliver he was fantastic spent 2 hours 15mins helping me sort the problem an he was dedicated that by the end of the call he wanted to fix problem which he did do with such good manners an chirpy attitude which considering the problem was very complexed with out having the internet connection to work with Oliver pulled out all the stops an problem sorted we were up an running by the end of the call,,thank you Oliver for your professionalism and manners an patience were more than 100% ,,,,I think its only right that a good review is called for thank you...as for Internet an staying with sky due to connection is still in question if we stay or not...
- Location
-
- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-04-28
- Comments
-
Do not join sky at all lags an signal drops its the biggest mistake my life going from virgin to sky ..if you like online games o my this site is the worst ever an they lie an say you have best mps no you dont i promise you shocking
- Location
-
- Location
- Pont-y-Pwl
- Reviewing
- Sky
- Date
- 2017-10-26
- Comments
-
Never ever get anywhere near the local average for download/upload speeds. Struggle to play videos, games or anything without lag/buffering.
- Location
-
- Location
- Pontardawe
- Reviewing
- Sky
- Date
- 2015-09-03
- Comments
-
my broadband speed is averaging at 3.5 MB/s, WiFi is unreliable and my request for a MAC code has been ignored for months
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2017-11-10
- Comments
-
I've got fibre, they say it doesn't get slower, it's true because it never got fast in the first place.
I'm paying near on £43 a month with line rental for something that is constantly buffering.
As soon as I can I'm getting rid of it.
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2014-04-17
- Comments
-
Had the same problem for at least 3 years. The speed is terrible and constantly cuts off connection.
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2016-11-23
- Comments
-
Anyone that wants good service for either tv phone or broadband dont go with these they rob people of money by making them pay for things that are either interupted or dont work ..... when you contact customer service the advisors talk over you and speak to you like utter rubbish you try and complain about it and they dont like it you have the phone put down on you ... they even ring you and tell you that yourentitled to a 100% debt wipe off and able to rejoin sky then half way through the call they then say you dont qualify . I dont blame any customer who leaves sky or dont pay them because all in all their just bothered about emptying peoples pockets and conning people . Never again will I ever fall for your tricks sky .
- Location
-
- Location
- Pontefract
- Reviewing
- Sky
- Date
- 2009-12-18
- Comments
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Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
- Location
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- Location
- pontyates
- Reviewing
- Sky
- Date
- 2020-05-11
- Comments
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I know that there's a virus about but since last Thursday my broadband comes on for two minutes off and on all day and the same today they say sending engineer out to see
- Location
-
- Location
- Pontypridd
- Reviewing
- Sky
- Date
- 2017-06-11
- Comments
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Absolutely diabolical would never use sky again broadband awful customer service rubbish.
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2016-09-21
- Comments
-
As an ex customer of talk talk...oh the horror the unrelenting horror...Sky has been hassle free.. to my amazement if there's a problem...dodgy line locally...rather than endlessly prevaricate, or attempt to placate you with a written script they actually resolve it... speed is adequate given this area...and the very few times I've had to speak with them...their clear precise and friendly...so felt it was worth relating this
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2019-01-06
- Comments
-
I transferred from Talk Talk a couple of years ago for the obvious reason that Talk Talk are a waking nightmare. It was initially a real pleasure to be with Sky but unfortunately for whatever reason pretty much all aspects of their service has deteriorated to a point where it's possible to draw direct comparisons to Talk Talk. Actually communicaticating to them is no longer a remotely easy option, broadband reliability is a disaster and they have become one of the most expensive providers out there which given first hand experience of how they are currently operating just can't be justified. Something has obviously gone badly wrong and sadly they seem unable to retrieve the quality of service they once provided. Time to go !
- Location
-
- Location
- Poole
- Reviewing
- Sky
- Date
- 2023-06-27
- Comments
-
Very poor service here, slow and currently not working
- Location
-
- Location
- Portadown
- Reviewing
- Sky
- Date
- 2015-03-12
- Comments
-
took a chance with sky and couldn't be happier, the customer service has been top notch before and after going live, regular emails with updates which is a mile better than talk talk. The broadband itself has been super, never dropping below 8mbps so really pleased, highly recommend
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2020-04-10
- Comments
-
Really terrible. I have had several times without internet in addition to very slow download speed in the best of times. The recent one the inernet down again I was told that it has to be looked at by a sky engineer first - appointment 11 days away. As a key worker, a teacher who must use internet to teach, this is really the last straw. Although the staff at reception was sympathetic, their manager did not appear to care. Even I'm not under any contract, they still charge me for 14 days cancellation notice without any internet! Avoid at all costs!
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-08
- Comments
-
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.
The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.
Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
- Location
-
- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2016-09-02
- Comments
-
Very bad service, cutting all the time its raining or windy. Customer service tried to be helpful but didn't work and offered no compensation. Would totally not recommend it
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2019-07-01
- Comments
-
Service stopped on 28th June, and called three times just to confirm if there will be further bill, got a negative answer said I already paid everything, my account will be closed. And yet this morning waking up with £40.99 charge for July, called customer service, got the answer 'oh our customer service should of changed your billing date later as if they left if on 1st every month then we normally request the money already, we cant help in this case, will only refund you next month'. Less than ideal. Trying to complain now.
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Five visits still not working its a total loss avoid don't waste your money
- Location
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- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2015-05-11
- Comments
-
LETS ALL GET TOGETHER AND WRITE TO WATCHDOG !!!!!!!!!!!
I complained about terrible broadband and she said it was down to me to sort it out. After constant calls and doing this and that (to no avail), I have given up. After nearly 30 years with Sky I am going elsewhere for my phone and broadband. WHY WON'T SKY ADMIT THEY ARE THE PROBLEM??????
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
-
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!
Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2015-12-10
- Comments
-
Worst internet available switched from BT infinity and am amazed by just how bad sky is. Do NOT go with sky internet ever as it will cause nothing but stress as I have experienced my self as I have been disconnected during online games and couldn't even get my second console to connect.
AVOID SKY AT ALL COSTS
- Location
-
- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2017-07-28
- Comments
-
if i could put nothing for speed i would
promised the world but sold a dud the speed is so slow and un reliable my son is constantly saying go to virgin I'm not convinced it would be any better but sky have truly failed us I'm at a loss what to do can anyone advise at all
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
-
Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband!
Broadband continually drops out!
- Location
-
- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2015-09-30
- Comments
-
How bad well it's bad wifi is ok sky on the phone are ok, there tv is ok but not the price. my broadband is so slow that on one night I thought I buy a movie fron the sky store started to download the movie ordered a curry 1hr 20mins later the curry turned up. 8hrs later my move downloaded that's how bad sky's broadband is it's loosing them money as I will never buy a move again. but no matter BT will win in the end with all services. and it's true what a lot of comments are saying you cant even streem a 2min youtube vid. it's that bad do yourself a favour please look for another isp!!..
- Location
-
- Location
- Potters Bar
- Reviewing
- Sky
- Date
- 2018-02-21
- Location
-
- Location
- Pottersbar
- Reviewing
- Sky
- Date
- 2020-03-01
- Comments
-
Terrible they wont retern calls like they said they would and they wont even come out to fix my sky modem or landline and i pay £60 a month
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.