2,278 Customer Reviews over 57 pages
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- Location
- Uxbridge
- Reviewing
- Sky
- Date
- 2016-10-23
- Comments
-
We just lost broadband on Wednesday 19.10.16. It took 5 calls to sky services to get help. Friday, the engineer came and checked the line-all OK. he will file report and we can call for new router . Sky services will charge us £70 plus £20 delivery charge becouse contract expired and we are not insured, but if we extend contract, router for free.
Conspiracy theory - have they deliberately disconnected broadband to get us into extension of contract
Why do I think this way, well, tv and phone are still working properly. What a mess, just when I need broadband the mousy.
- Location
-
- Location
- Nelson
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
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tragedy, not internet. I'm really disappointed with choosing a sky internet.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2018-05-15
- Comments
-
Took them over three weeks to activate the line - they were 1 week late, without any explanation. Did not let us know why it was taking so long or when it would be activated - even calling did not change a thing. Would definitely avoid and try an other provider next time.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2018-10-08
- Comments
-
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
- Location
-
- Location
- Birkenhead
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Terrible broadband as well as terrible customer service. They rather blame you than solve the problem.
- Location
-
- Location
- Colchester
- Reviewing
- Sky
- Date
- 2021-04-04
- Comments
-
Drops out every day only have speed of 14 to 30 Mbs Download and 13 Mbs upload. I am paying for super fast speed. why should I pay for new wifi box.Getting fed up with it time for a change to another Broadband provider I think as sky only want your money.
- Location
-
- Location
- Northampton
- Reviewing
- Sky
- Date
- 2022-12-27
- Comments
-
We are requesting to upgrade our broadband a mont a go the Friday 23/12 the Open Reach Service came at 13.00 change the cable and the router, then said in 15 minutes the wi fi will be ready, but still not working, we are contact with Sky and they are said the service will be available after the Wednesday 28/12,all these days we are out from the wifi, this is unacceptable, we are very disappointed with these unprofessional staff!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-03-05
- Comments
-
total waste of money!!!!can't decide what is worse: customer service or the line reliability itself. Don't waste your money with them
- Location
-
- Location
- Nuneaton
- Reviewing
- Sky
- Date
- 2020-06-14
- Comments
-
Awful. WiFi Cuts out all the time and with my fibre package, I only get 0.3 - 4 Mbps. Honestly terrible and wouldn't recommend. No one wants to fix it because they say its running at full speed but multiple speed tests say different. Switched from them and I'm not looking back
- Location
-
- Location
- Great Shefford, Berkshire
- Reviewing
- Sky
- Date
- 2009-07-29
- Comments
-
Since moving to SKY from BT we receive on average a download speed of 500kbps and upload of 300kbps. This is slower than BT which was able to deliver between 6MB - 8.2MB. Sky state that the ADSL extension cable we use is not supported and will not deal with it until it's removed. Once removed there has been no improvement on speed with regular daily speed tests. Who knows what will occur now. Tech support are patronising and unhelpful.....also not very technical. I believe the modems provided are sub-standard and poorly configured. The modem stats report speeds of 7MB on average and this is so far from the truth. I WISH WISH WISH for Tele2 or a decent fibreoptic connection. I have no confidence that SKY will resolve this. They have escalated it to BT. IfI left BT why would BT like to improve Sky's service. Something dodgey is afoot with these LLU connections.
- Location
-
- Location
- Wavertree
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
I.be never known a broadband so slow its frustrating
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2014-06-18
- Comments
-
Connection is constantly being cut off, avoid at all costs, if you make one decision today make sure you decide not to join sky, the supposed 'fast and reliable connection' is non existent,IT IS ABYSMAL.
- Location
-
- Location
- Dalston
- Reviewing
- Sky
- Date
- 2014-11-25
- Comments
-
I just would suggest to beware of this broadband. Maybe if you dont have any problem it's fine (for me it was 1.5yr) but after it was nightmare to deal with them. Phone calls with advisers or managers for several hours and without any result. very disappointing.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2016-08-11
- Comments
-
Appallingly slow broadband speed - between 0.7 and 1.8. Sky repeatedly tell me to take my own phone socket to pieces but have not offered other help or visit. Broadband so slow that I cannot run the small magazine I edit from home. Sky extremely unhelpful
- Location
-
- Location
- Hayes
- Reviewing
- Sky
- Date
- 2022-10-25
- Comments
-
Worst network and worst customer service ever.I ll inform all my friends to avoid as much as possible sky.From one month already i have no internet because they ve canceled my contract ilegaly and when it comes to put things right,they don t know about theyr head.I ve just been visited by an engineer today to inform me that i have no fibre so he can do anything
- Location
-
- Location
- Not with sky
- Reviewing
- Sky
- Date
- 2020-10-24
- Comments
-
NEVER GET SKY INTERNET!! The broadband service is horrifying and drops constantly to which the self heal prompt doesn’t do sh1t! Call customer service 7 times through which they wouldn’t even book me an appointment with an engineer and after that just didn’t respond to my calls. Never ever get sky, biggest ripoff and lies in my life!
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- Sky
- Date
- 2017-11-27
- Comments
-
Awful, I would not recommend sky boradband to anyone. I'm sat here with my dad and his internet is supposed to be 30 mbps, at the moment it is 0.6mbps. He has been sat on the phone all morning to try and speak to someone and the award winning customer services have hung up on him 3 times already! That is definitely not customer first! It has been like this for a while, and he insists he was in touch last week about this, but still no change. Taking advantage of an elderly gentleman, and literally non existant customer service, this is not the kind of company I want to pay. It is turning into a joke - at least its not as bad as sky broadband LOL! It really is very bad, I would recommend anything other than sky broadband.
- Location
-
- Location
- Blackwater
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
-
I moved from Virgin to sky but I wish I just stayed with Virgin. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 7th November. 2.5 months later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait The agent assured me it would definitely be on for New Year’s Eve. They are sub contracting to BT so they have to rely on them. It’s disgraceful honestly
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2012-07-31
- Comments
-
Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2016-03-17
- Comments
-
sky has to be the worst broadband iv ever come across, im supposed to be on !8mb broadband, for the last 6 months iv have been getting speeds of between 0.2mbps to 5.0mbps. absolutely terrible service,. i have just ordered virgin vivid 200mbps so in 2 weeks time i will be cancelling this so called broadband with sky and good riddance.
- Location
-
- Location
- Seven Springs Cheshire Home Pembury Road
- Reviewing
- Sky
- Date
- 2016-05-25
- Comments
-
In my view yo do not get a good, service with Sky Fibre Unlimited it is down right disgusting. The sooner I cancel the better. I will not have this crap anymore.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2023-11-03
- Comments
-
Sky is the most unreliable netword going cant play a game because the wifi cant handle 2 devices on the Internet everything takes years to load wifi keeps going off wouldnt recommend getting, over charged for crap broadband and Internet dont not buy unless you want to lose out on money
- Location
-
- Location
- Houston
- Reviewing
- Sky
- Date
- 2017-10-05
- Comments
-
Extremely poor customer service. Waited in all day after arranging with sky and receiving a text message at 6am confirming 2 engineers were coming today to install television package and broadband. Television engineer showed up. Broadband engineer didn't although when I looked online it told me they were on there way. Tried to text sky customer service who didn't respond. After an hour on the telephone explaining I had paid for this connection and taken a day off work and still have no internet. They told me the installation had been rearranged, without my authority or anyone bothering to phone me and tell me. They offered me £10 off my bill and 1 free film for the inconvenience. I now need to take another day off work to get the Internet installed. What a joke, been put on hold I don't know how many times, really bad customer service with nobody taking responsibility. if I could get virgin media here I would have cancelled and gone to them.
- Location
-
- Location
- Worksop, Nottinghamshire
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Let's begin by moaning about the overall broadband connection. let me start by saying that it I said a miracle that I am able to access this website online. Wizardry I tell you. We have calculated that the broadband speed is running at around 0.75 thingys which compared to the 30-40 thingys that are neighbours and close friends are getting, it doesn't sound all that marvellous. We have been having problems with our WiFi connection since May 2017. Since then it has been off and on constantly. We contact the useless people who live in the Sky call centre and ask them for help. It seems that all they are capable of doing is sending round an engineer who arrives around one week later. I genuinely believe that every single Sky engineer has visited our house. It gets worse.
I can tell you exactly what the engineers do:
First they identify the router box and wiggle a few cables around. Then they try turning it off and then turning it back on. Then they declare that they have done everything within their capability and call for a BT Openreach engineer who tracks it back down the cable to the big green box at the end of the road. He then declares that it isn't his job and that the Sky engineers should be able to fix it as it isn't within the household. Then a Sky engineer comes round and it all happens again.
Our grief doesn't end there. The people who are on the other end of the phone are frankly rude and disrespectful. All they do is ensure that they are not at fault. As a matter of fact, one of the people told us that we had to go out to a pub to use the Sky Hub that they put there. WHAT?! We pay nearly £80 a month for Sky services and get nothing in return. To quote my nan, Sky can shove their services up their jumper.
- Location
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- Location
- Lowestoft
- Reviewing
- Sky
- Date
- 2014-08-15
- Comments
-
Worst broadband service ever. Crash after crash after crash. Constantly. It also doesn't crash when you are not using it either. It crashes on the worst times ever. Just leaving it on and it works. Do something important and it goes out for any time between 1 minute to over 24 hours. Customer services do next to no help. It is extremely slow and barely even loads up some webpages. Used sky before and then went to BT due to a move. Moved again and went to Sky and in 10 years it hasn't gotten any better at all. Even the router looks the exact way from 10 years ago. I'm not surprised if it is the same router from 10 years ago considering apart from Tesco's broadband and mobile phone hotspots it is the slowest in the area. Max of 5 MB/s Down speed while the rest get up to 35 MB/s Down speed. No sense made what so ever. Do not waste your money on something that will work against you for as long as you have it. Almost anything is faster than it and will work 100 times more then Sky ever has. I give up with it. First chance i get it is gone. It is useless. Almost never works making using the internet almost impossible. 0/10. Awful.
- Location
-
- Location
- Renfrew
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
BEWARE have had a few broadband suppliers in the past I have to sky is appalling service all round never experienced such issues with a provider, had the service for a year constantly dropping service I mean at least up to 10 times a day speeds were terrible trying to run a business at home was made so terrible by these clowns and when u call them they go through the same robotic rubbish with you each time and five u off luckily my contract has now expired and going to virgin they had the cheek to call and offer 12 months free line rental as I cancelled the contract but I told them to stick it were the sun doesn't shine, that take ur money and give u a poor poor service and think it's ok, best of it is my previous provider O2 was excellent but was bought by these muppets so overall if u want broadband stay away sky as they live in the sky I think lol do ur homework first.
- Location
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- Location
- Battersea Park (london)
- Reviewing
- Sky
- Date
- 2018-05-18
- Comments
-
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
- Location
-
- Location
- burton
- Reviewing
- Sky
- Date
- 2016-07-10
- Comments
-
connection is crap, my 3G is quicker, wifi connection keeps cutting out so paying loads on data, don't bother, even after all these negative comments sky have done jack all to rectify problem, never again
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2016-07-20
- Comments
-
Terrible - avoid Sky like the plague!! Broadband connection has gone out for months on end. Also had landline phone go off & be noisy on line After 10 engineers, Sky have told me that nothing can be done & advised me to leave them!! I've just bothered now to google other opinions on Sky and found this site. Wish I'd done it sooner as it appears Sky Broadband connection dropping out is a general problem and not something I thought was where I live! Im leaving them asap. Would advise anyone NEVER TO JOIN them. My 1 star is purely for the Sky twitter team as they were always friendly.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2017-10-05
- Comments
-
Moved house almost a month ago to a family members house who also had Sky. My mother called up to inform them, told to call back a week later in order to get our services switched on. My family member in the mean time had hers switched over 3 days into the move. Mother called up and spoke to a customer service advisor who's level of English was worse than a 1 yeat old told us he'll get it switched on in a week. The week passes no internet on, I call them up and get told that we had apparently signed up for Fibre which will take 4 weeks to be turned on. I get a confirmed switch date for 5th October. Call up and promised it will be on for 6. 7pm no internet call back and spend 2 hours on the phone to be told Open Reach missed the appointment and no one contact me to inform me. Now they say they cannot do anything until next week. I would seriously consider staying away. Calling up Virgin Media first thing tomorrow.
- Location
-
- Location
- London Limehouse
- Reviewing
- Sky
- Date
- 2014-10-02
- Comments
-
I was O2 customer and was quite happy before Sky took over. My connection became so slow that it was quicker to use 3G on my phone. After a week of complaining, conflicting information (promises that they would call within 48 hours, after the engineers had done tests- which they never did), hours spent on the phone, I cancelled my subscription. That very afternoon I got an SMS saying that the problem has been resolved. Indeed it was. Two SMS followed, asking me to call them to discuss my options. I never did as I already ordered BT internet. After four days the mysterious problem reappeared. I have no idea if they already disconnected my account (they shouldn't ), but have no intention of calling them and facing their poor customer service yet again.
Don't subscribe to Sky Broadband if you want reliable fast connection and customer service who knows how to deal with problems.
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
- Location
-
- Location
- Windsor
- Reviewing
- Sky
- Date
- 2016-07-14
- Comments
-
The speeds are dire, the price is too high for what you get, they throttle you like crazy and you get less than 10% of the speed you are promised.
I will never recommend them, my phone data is faster and has less latency problems and i'm paying a fraction of the price for unlimited download.
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2016-07-24
- Comments
-
Got sky broadband about 6 months ago. Connection has not been stable since. 3 routers, 7 engineer callouts and numerous calls later I am still with the same issues. Sky will no longer help. Looking forward to leaving them!
- Location
-
- Location
- Clacton On Sea
- Reviewing
- Sky
- Date
- 2021-12-14
- Comments
-
Called sky help automated voice tells me I have a problem then send me a link nothing short of useless. When I do my own check it says all running well. One of them is lying.
- Location
-
- Location
- Southampton
- Reviewing
- Sky
- Date
- 2017-04-16
- Comments
-
Unreliable. Just constantly dropping, had to reset it countless times. It's a shame we had to leave Virgin when we moved home. Now it's more headache for a similar price...
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2015-07-05
- Comments
-
Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good
- Location
-
- Location
- Haverhill Suffolk
- Reviewing
- Sky
- Date
- 2018-12-12
- Comments
-
New customer to Sky fiber broadband and what a mistake I made, this is the third day with no Internet and quite frankly customer services have not been of any help whatsoever
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2019-02-06
- Comments
-
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!
Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.
Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!
Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.
Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.
Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.
Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.
My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.
Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.
Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!
I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
- Location
-
- Location
- Maidenhead
- Reviewing
- Sky
- Date
- 2016-04-23
- Comments
-
speed 5-10 times lower than promised
connection drops repeatedly
customers services - 30min wait for a "chat with Sky expert" (with connection that drops out) or 20 min with a "sky expert on the phone"
"everything seems to be fine, no faults registered" is the only thing I could hear.
"restart your router" the only advice I get.
"we will investigate this matter" - promises, promises...
resolution: AVOID AT ALL COSTS (unless free of charge)
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.