2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2021-08-26
- Comments
-
HOORAY! I'm finally free of Sky! I've nothing good to say about Sky other than I'm so glad I'm out of Contract with them and I ain't EVER going back! They provide an abysmal service which they keep increasing charges for. Anyone who is thinking of subscribing to Sky, do yourself a favour and DON'T! You'll thank me for it. Happy Days it's all over.
- Location
-
- Location
- Shoreham-by-Sea
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Worst company ever. Extortionate prices. Poor connection and zero customer service. Avoid.
- Location
-
- Location
- East Yorks
- Reviewing
- Sky
- Date
- 2009-07-30
- Comments
-
Never seem to get over 2mb these days when I should be getting much more, often its around 1 or less. Complained about it but to no avail. Evenings is the worst when kids are home from school and the network just drops off.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2018-07-31
- Comments
-
Avoid at all costs. Slow internet, always cuts out, not reliable. Its taken me 3 days on facebook chat and still waiting for them to resolve my situation. You are constantly being transferred over to different departments on chat. Expect next day replies, then you have to start all over again. Disgusting service, skys slogan is believe in better, thats right Ill take my money elsewhere.
- Location
-
- Location
- Northumberland
- Reviewing
- Sky
- Date
- 2016-12-16
- Comments
-
Good experience for one year. Moved house and transfer failed. Customer services unable to correct a failed transfer order. Told it was an Openreach problem, then not showing complete on Sky system. Then told I'd have to cancel everything and place a 'new' order. Back of the queue again with 10-14 days for service connection. Should have been transferred on 9th Dec. Now without telephone or broadband over holiday period. Out of contract so might as well switch provider and get a new customer deal with someone else. Disgusted with Sky.
- Location
-
- Location
- lincoln
- Reviewing
- Sky
- Date
- 2016-03-01
- Comments
-
Dont waste your time. Had a few providers and sky is BY FAR the worst. They are a bunch of liars and timewasters
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2022-12-14
- Comments
-
Paying for 59MBPS, receiving 4MBPS... Scamming and unreliable. Reached out and was told to change brand. How can we be paying for 59MBPS and not even get 10% of the promised speed???
- Location
-
- Location
- Milton Keynes
- Reviewing
- Sky
- Date
- 2016-12-16
- Comments
-
Very poor service, Its been 21 days since I have placed the moving home request and nothing has been done so far. Every Time customer center guys gives me a new date and make false promises. will switch to some other provider even if I have to break the contract
- Location
-
- Location
- Douglas, lanarkshire
- Reviewing
- Sky
- Date
- 2013-09-24
- Comments
-
Been with them since February 2013 and speed has been an issue, paying for 7mbps and only getting less that 1mbps, even on off peak.I was fed up complaining, Phoning and commenting of the help form.I have got no where. Every time i complained it was with someone new, And i had to explaining my self over and over and over. Than the would ask if i did all the checks, I told them where to go.What i found out was BT wholsale is main supplier and other company's, Sky, TalkTalk,EE all only get so much bandwidth. Ive been paying £30 a month for 8 moths for nothing. I am now leaving them to go back to BT.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-03-05
- Comments
-
Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Sky
- Date
- 2020-09-17
- Comments
-
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
- Location
-
- Location
- Marykirk,Aberdeenshire
- Reviewing
- Sky
- Date
- 2018-12-31
- Comments
-
I am with Sky and supposed to be on fibre cable.The fibre cable only goes to a distribution box some miles away from my property.I am only getting a speed of 6.4,Sky say the only way of increasing my speed is to cancel my contract with them and take on a new contract,losing my existing land line number and having to have a new number,while they reconnect me to another cabinet,considering I have been a customer for 5 years ,I think it is unacceptable,as I signed up for fibre broadband with the initial contract.Regards P. Lidster
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-08-17
- Comments
-
Rubbish .... Speed is worser than normal internet ... Using mobile data more than the sky optic fiber .... Cant wait for the contract to end.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2019-01-13
- Comments
-
Sky broadband is abysmal. They told me that 0.40 mb speed is acceptable, refused to send an engineer and would not offer a new router even when I offered to upgrade to fibre if they did.
- Location
-
- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2016-05-05
- Comments
-
It is the worst! I am having internet connection problems since 3 months. I have contacted them and still it is not fixed. In addition, I cannot work from home due to the slow or no internet connection at all.
- Location
-
- Location
- Derbyshire
- Reviewing
- Sky
- Date
- 2021-09-08
- Comments
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I really wish I could give SKY ZERO for everything. I will break down all the areas on here.
Overall Satisfaction 0…why! I could cry right now. For the last 2 weeks i have had connectivity of up to 2hrs per day. From last evening till now 12.29pm nothing works. No connection at all. I have missed my favourite tv programmes, can’t access my business emails, i have lost a lot of business in the past during Covid time due to loss of connectivity. I have made several calls, once they came out changed wiring …sorry don’t know what its called. TBH it was just as good as doing nothing. That was last year October, this year I have made more than 20calls, some not answered. They send me a booster months ago, didn’t change anything. When I called was told its a wrong one and the right one was going to be send by next day delivery. This was 2months ago, guess what…still waiting! I had one of the customer service man tell me to go to office to use broadband if I can’t get it in my house! I was gobsmacked. I am paying for a service and expect to receive that service. I am considering OMBUDSMAN right now as I have had more than 6yrs of
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2024-03-14
- Comments
-
Avoid, horrible service. Gave us the incorrect activation date for our broadband and have offered us 10 pounds compensation despite installing one week later. Will be canceling our service as soon as I have alternative options in place
- Location
-
- Location
- Harlow
- Reviewing
- Sky
- Date
- 2014-10-04
- Comments
-
It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs!
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-07-05
- Comments
-
Theses ratings may seem unfair but.... We live less than a mile from the exchange in the capital, so according to SKY we get 16Mb+; the truth though we are lucky if we get internet at all. Today was a good day and we got a whole 2.5Mb down and .4 up with only the bi hourly router restart (which SKY takes the credit for fixing, forcing my browser to their page with the sarcastic SUCCESS message). This feels somewhat "give the dog a bone"(1Mb). Calling is another story with BT's line being blamed for all our woes, we've had them out numerouse times with them telling us all is fine their end; So who to believe? Well I know SKY have lied to me multiple times, the latest being the "its just your house" line, this is easily proved wrong by calling anyone else on SKY in the area as they will also be on hold waiting for customer service with no internet, when confronted with such facts the advice given is to email them! This i can do despite the issue of no internet as i now have to shell out for unlimited 4g teathering (7MB to at best 20 and a bit) Such emails though are met with instructions to call! and even once a rude twitter message. Well i could go on but I think that covers my rating. My final thoughts get the hell away as soon as you contract is up!
- Location
-
- Location
- Finchkey road, london
- Reviewing
- Sky
- Date
- 2016-02-06
- Comments
-
Without exaggeration the worst internet provider I have used having lived in 4 european countries.
The only thing worse and slower than their internet service is their customer service. Can't even register a complaint unless you have several hours of your life to waste on hold.
Would not recommend them under any circumstances. Stick with BT or Virgin.
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
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- Location
- Stansted, Essex
- Reviewing
- Sky
- Date
- 2015-03-09
- Comments
-
Diabolical customer service. Correspondence lost, ignored... takes you ages to even speak with someone. Arrogant, rude and frankly ignorant staff... dealing with anyone from SKY is like wading through treacle. I never even had a contract with them, never used their services at all. They threaten me with legal action for non payment of Broadband I have NEVER had or used! Explain it to them and they constantly repeat their script back at you. I was an O2 customer, but switched to PlusNet when they changed over to SKY, based on all the negative comments I read about SKY. Seems people are right. Anyway, debt collectors (owned by SKY) then started to mail me, the call me. I told them to take me to court if they had the balls. Never heard from them again after that! AVOID SKY at all costs!!!
- Location
-
- Location
- Doncaster
- Reviewing
- Sky
- Date
- 2019-01-28
- Comments
-
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come...
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-01-29
- Comments
-
A note to any prospective customers: AVOID @sky broadband at all costs, we have had a terrible experience. We contacted to request broadband set up in December and were told earliest line would be available was 21st Jan because "lines controlled by BT". We waited the full time quoted (a long time to go without the internet in a new home!) and it wasn't set up correctly for that date, and every day since we've had to call them for any update, to be told each day that it will definitely be resolved that evening. Today, with still no internet at home, we have finally been told it will be at least 4th Feb before anything is sorted. Customer service has been appalling and sky consistently blame BT for fault as they own lines - we have had to chase for updates and sky take no responsibility - if you don't even have the authority to set up a line by your agreed date (or any date thereafter) don't offer a broadband service! I often work from home and have had to go to any nearby location with wi-fi for a week now, and there is no sign of any change. We really regret ever signing up to sky broadband and unless you want a similar experience I would suggest you don't either. AVOID!!!!
- Location
-
- Location
- Scotland
- Reviewing
- Sky
- Date
- 2016-05-26
- Comments
-
Constant failure for the router to connect to Internet, customer services will always blame you and expect you to pay when it's their mistakes, advertised speed has never once been reached, id be lucky to get 12mbps down and 0.3mbps up. Over all do not go for this broadband. I'd recommend anything bar them as they fail to keep a decent connection. Also sales team has lied on several occasions about fibre coming here some point last year and that it wouldn't be any longer than August yet here we are in the end of May without any fibre.
- Location
-
- Location
- Herts
- Reviewing
- Sky
- Date
- 2021-11-07
- Comments
-
When I check my speed it’s very slow
When I check on sky it states No Problems and 34 mb every day
Shame I really don’t want to change as how can another company speed thing up it will be the same phone line
- Location
-
- Location
- Dunstable
- Reviewing
- Sky
- Date
- 2016-10-06
- Comments
-
I have never found a company more ridiculous at getting things sorted out. I had an engineer round whi advised that the cable coming in from outside and the master phone box are so old that he is surprised they work at all. He advised me to get bt open reach to replace these as it is thier responsibility. Having to go through your provider i phoned sky to ask for this to be done, as i am having a nee kitchen fitted and the wire is behind everything. The advisor on the phone ran a diagnostic and confirmed there is a problem with the outside line but the engineer will not come into my home he will fix this from outside, i explained that i had already had my own engineer instruct as to where the problem was, she then asked me why i didnt get him to replace while he was there, i explained that i pay line rental to bt and it is there job to do this instead of costing me more money. She then accused me of lying and refused to raise for the master box to be replaced until the outside fault has been fixed, when doing the whole thing in one day would form a much better solution, all she kept telling me was this is the system. Sky are a bunch of robbing bastards, quite happy to take all your money and do nothing in return.. And thier customer service skills could make a nun swear. 3 phone calls, 45 minutes at least and i spoke to a human being for all off 5 minutes at each call. Disgusting way to treat the people that line thier pockets.
- Location
-
- Location
- middlesbrough
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Pure waste of time i have been with sky now over 11 years, got the new sky hub broadband and never had anything but issues, today i rang them to be told the advisor would call me back in 10/15 mins..!! hour later i ring them there closed.
I pay easy £120 every month and ends up costing me more when everyone in the house runs out of data because the service i pay sky for does not work..!!! It’s a pure joke, i then get a text to say new router that i ordered is on its way? i didn’t order anything i’m waiting on a call back..!!! Fair to say i’ll be leaving sky tomorrow.
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2015-06-14
- Comments
-
I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
Waiting on line for 40 mins to speak to someone who said can`t help!
This company is a joke!!!!!
- Location
-
- Location
- Ferring, West Sussex
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
Very slow speed, almost no range and terrible customer service. The only reason I haven't complained more is that I can't face sitting in Sky's telephone queueing system all morning, only to be finally connected to someone who says there's nothing that can be done. I'm told that I can spend more money to buy a booster and that might help me to get something like the service that Sky told me I would get in the first place.
- Location
-
- Location
- LONDON
- Reviewing
- Sky
- Date
- 2022-11-10
- Comments
-
The speed is quite low, but okay given its not fiber broadband, of course with all the ups and downs during the period. I got lots of disconnections during my contract.
However this is not the worse part.
I received an email from sky , 1 month before my 18 months contract was going to an end, saying that i would be moved to a rolling contract automatically, unless i would cancel. Fair enough.
Well, i decided to cancel, like most of the people have done, after trying sky.
They didnt like this and tried hard to give me a better offer to stay, but i had made my mind. What was reduculous is that They even called my wife to change my mind. Still, i canceled.
Even though icanceled they still charged me for the next 2 months, even more that i was paying before.
I have called them so many time and wasted so mu h time on the phone with them to get an explanation and refund me.
Anytime i would call they would give me a different explanation, like it was a glitch in the system and your cancellation is still in pending, the second one lied to me that i would get the refund automatically by the end of the month -never happened and they charged me again, the third one told me that the refund needs to be done manually. Its been almost 3 months that i have cancelled my contract and i havent receved my refund yet.
Please save your money and do not go with sky. There are much better contractors over there than sky. I am still waiting on my refund and they keep lying. Pathetic.
- Location
-
- Location
- Doe
- Reviewing
- Sky
- Date
- 2009-07-31
- Comments
-
One word will describe this service, disgusting. It is not the kind of 'Broadband' speed I was expecting at all, and to think I had to wait 2 months for them to actually activate this poor, poor excuse of a service. My advice.... AVOID!
- Location
-
- Location
- liverpool
- Reviewing
- Sky
- Date
- 2018-11-11
- Comments
-
Been with sky for 18 months, was promised up to 17 mbs at best got 2.8 mbs I could not watch internet films or play my online games which I had forked out hundreds of pounds for. I rang them up to complain and they said I would have to pay extra for fibre.
When my contract ended they did not inform me that they would charge me £11.00 as the free broadband had expired, I rang them up to query this and was charged £5.00 for the phone call.I am now in the process of changing supplier.
- Location
-
- Location
- Suffolk, England
- Reviewing
- Sky
- Date
- 2015-05-21
- Comments
-
Absolute worst internet provider ever created. I don't know how they are still in the business. If you can even get onto the internet then you'll find a website, or even a whole popular IOS browser is blocked. Not only that, but you have to pay to get the browser, which means you're paying for a digital paperweight! How fast is it? Slow. Really slow. It's 2015 and I can;t even properly watch a Youtube video in 720p. Every single multiplayer game has poor connection. It's not my computer either. But you can't take responsibility in your own problems so obviously, according to you, it's my fault. It's my fault that you can't deliver internet to my house or even be asked to update the router which is literally the same model router that I remember having in around 2005! That's 10 years ago and you're still shipping your customers with the same flimsy bit of unattractive plastic that has a few flashy green lights on it?! If you're even considering of getting Sky, please don't. You'll regret it. I'll regret it. Every other miserable Sky customer will regret it. They don't deserve to take your money and 'give' you a service you never receive! Surely, in this day and age you can give me a download speed over 1Mb/s! I could probably walk over to the guy who made the webpage, get the information I was looking for and come back before the information had actually downloaded. It's ridiculous. Someone spends money on your internet because they, believe it or not need it to do anything now. Instead, all they are left in return is a waste of space and a bigger bill to pay, still facing the same problems that they faced before. I don't even know what to say. Believe in better, with another internet provider which actually provides internet. Sky's cloudy. Chances of slow internet speed with areas which will get internet down time. Lets get some things straight. BT supply good TV and Internet and phone. Virgin Media supply all sorts of things. Sky supplies a bad TV service, awful internet, bad phone, bad customer service with bad attitudes and low GCSE grades. They may sound nice on the phone but that's just part of their job. It doesn't mean they are nice. And a clear example of that very thing is shown here. With Sky Broadband.
- Location
-
- Location
- Cleckheaton
- Reviewing
- Sky
- Date
- 2022-02-15
- Comments
-
These people have just charged me £170 for changing broadband provider. I am a pensioner and this equates to a full weeks pension. I cannot wait till I am out of contract with my TV so I can leave this company for good.
- Location
-
- Location
- chester
- Reviewing
- Sky
- Date
- 2016-10-15
- Comments
-
TERRIBLE - Students still waiting for router to be sent after being assured we'd be online in a week. This was the 3rd October. We've been sent a text message saying we will go live on the 28th which for a house of students who didn't want a 12month contract really in the first place but were told this was the only way, and who need internet for studies and deadlines its been a nightmare. Their messages say things like "the current customers at your future property requested a change in date" when we've been moved in since September. Full of lies and the service is a joke.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-09-22
- Comments
-
Cant wait to leave sky after so many years, sole cause is the internet, is it possible to have worse intenet then sky? Dont think so. Slow, No range, completely pointless in paying to use such an awful service and phone reps are so unhelpful.
- Location
-
- Location
- Wellingborough
- Reviewing
- Sky
- Date
- 2021-05-02
- Comments
-
Absolute sxxte. Most days it goes off 2-3 times but when working from home or doing work over the weekend it's pretty much on and off all through the day or stays off for a good while. Seems to be a habit or trend in the system.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2017-03-24
- Comments
-
AVOLD AVOID AVOID
I've been with Sky for only 2 weeks & I can't wait to leave.... My broadband doesn't work, they blame openreach (the uk phone liine owners) for this, but refuse to tell me what the problem is, tell me that I'll just have to wait another 2 weeks & in the meantime they keep billing for services (telephone, broadband, multIroom, boxsets etc.) which can't be used due to their failure to deliver broadband.
- Location
-
- Location
- Wansted
- Reviewing
- Sky
- Date
- 2017-09-18
- Comments
-
Got an appointment in 2 weeks time, the engenier will come any time between 1 till 6pm, asked a day off at work to be here. The egeneir shows up check the house around, check the front of the house, and decided that he cannot do the job cause he has not brought the cable that he needs or the ladder. Call Sky and they said that we will have to wait 4 more days to get a chance to get another appointment for the next 3 weeks. Like seriously?
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.