Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky broadband is AWFUL. For the first month it was fine, but having used it for 6+ months it is terrible. It cuts out regularly, it is INCREDIBLY SLOW. It takes 5 minutes to load google sometimes, and our download speed is anywhere from 0.2-0.8mb/s, when it should be at least 10mb/s or more.

    It is very frustrating and now with constant cutting out of the internet, my family and I are switching to a different provider because we've had enough of this terrible service.
  • Reviewer
    Location
    redditch
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    over the last few weeks broadband keeps dropping, rang sky they suggested moving my router etc to where the phone line comes in which is not possible as no electric socket, I have had the broadband where it is for the past four years with no problem
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a surprise when we realised that the connection that we were paying was not as expected. We made a contract for one year with a maximum speed of 17Mbs. I know the maximum speed is very few times reached, but in this case it was just humiliating. I got a maximum speed of 2 or 3 Mbs.

    Although the connection was worse than speaking with walkie talkies, we had to continue paying them because our 1-year contract.

    I ask myself when the companies will really work for the people, and not aprofit from us.

    They solve the problem saying that the information is lost during the exchange, but it is still unacceptable, we paid to have 17Mbs not 2Mbs.
  • Reviewer
    Location
    brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was with bethere for many years on their unlimited upto 24mb adsl2+ service and was getting around 13mb/1.3mb then sky took over .... speed dropped to 9mb :(
    but due to losing my job money was tight and took a deal for phone and internet at £12.50 a month which was a bargain i could not refuse ... but i really wanted fiber, my finances improved and it was time to upgrade, went for sky fiber unlimited 40mb/10mb and have been pleasantly surprised, i upgraded my adsl cable to a high spec belkin (thick as a network cable) as i had to extend my router away from the phone socket and i am getting the full 40mb/10mb speeds promised, i am no fan of sky but had to write a honest review as so far the service has been good. im getting download speeds of 4.5mb/s and uploads of 1.2mb/s, no more waiting for 5 hours to upload a 2gb file to youtube, now its 30min :D.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I think Sky is brilliant. I have been with them for 10 months now and everything has ran smoothly. I had initial problems with getting a wifi signal from my box but the customer service person talked me through how to resolve this. I have been very impressed with their customer service. I have had to call them a few times to sort out stuff and each time they offer to call back and do so promptly. I can't recommend this company highly enough mainly because their customer service is so great. The equipment also works very well and I get wifi all the time.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter Sh**. Sorry for my language but I'm very frustrated!. I had no idea I wash't the only one who had dropped internet. To make things even worse there customer service is just as bad. My internet has been going off short periods of times. Sometimes 10 times in 5 minutes.for 8-9 months straight. Now I have chosen to cancel. Customer service of sky just use " we will send an engineer to fix it" for all problems. Sky have a record of how many times a day my internet has dropped. Sky don't even bother calling back or checking up on us to see how were dealing with there problem!. It's shocking how they loop calls and waste your time. nothing has been done about my internet and every time i call its the exact same words over and over again. I suggest to anyone don't go near sky broadband!!!!. If you want to stress yourself out go ahead!. Its been another 2 weeks and I can believe we will have to call again, tho this will be our last call as I will definentely cancel and go for virgin media broadband .
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please stay away from Sky!

    Our kids really wanted sky t.v so we swapped our TV, phone and broadband package from BT to sky. Worst mistake ever. Our internet is painfully slow. We complained numerous times but it has never got any better. To make things worse our phone bill was through the roof every month - turns out that we are being charged a national rate for local numbers! Sky claim that Anything outside your own code area ( even if only 20mile down the road) if they have a different dial code the it's national not local!!! Absolute joke!

    To use catch up TV we have to wait on a programme downloading all day before we can view it :(

    We are cancelling sky and returning to BT.
  • Reviewer
    Location
    Looe Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Great TV -if skewed towards younger market. Broadband is dire though; speeds in evening and weekends around 0.2MBs (!). Takes ages just to open a web-page and sometimes even that fails.
    SKY told us it is BT's doing and could only be resolved if paid for superfast broadband (we have with BT).
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to sky on the 13th of October with the 2 years free broadband deal. Waited a week and no router so I rang SKY, for them to tell me I only signed up for TV...After an hour of them trying to sell me some kind of internet deal that would cost an arm and leg I decided to cancel it all together. Then they made me pay a further £10 pound for the service I had received GREAT! So I have an appointment made for the box to be collected and my service is running fine, until 1 minute before the football started tonight and then they decided to stop my service! I wonder If that’s because I signed up with the sports package and they want to wind me up? Well I will never join sky again you MUGS!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet speed has never been great at my current house. I've lived here all my life, and we must have old cables or something, because no matter the ISP (AOL, BT, Sky), the internet rarely goes up past 1000 kB/s. But we've always had a reliable connection that rarely goes down... until we switched to Sky. Our connection slowed down slightly after the switch and never sped back up again. Now we're capped at around 900 kB/s, with the broadband regularly going down for no reason for around 2 minutes. The downtime periods usually happen at least twice a day making downloading large files (which is an essential part of my work) very difficult. Also, we easily reach our bandwidth limit and get capped at 100 kB/s download, which renders the internet fairly useless and makes doing such simple tasks as watching youtube videos or sending an MP3 file tedious. We've spoken to them about it a few times and nothing is ever done. We're paying for internet that's not worth paying for, and we all cannot wait until our contract is over so we can finally switch to a more reliable ISP.

    If you're looking for a reliable, helpful and fast ISP, forget about Sky. Go for BT or Virgin Media.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed: Central manchester, 7Mb. I got better in a suburb of Leeds.

    Reliability: Poor, the circuit stays up, but frequently fails to provide any Internet connectivity.

    Customer Service: The CS department will not raise a fault or speak to me, despite me being a named user on the account. The original account holder has left the property and is no longer in contact, so I cannot raise faults. They would rather me cancel my direct debit and close the account than help. Poor.
  • Reviewer
    Location
    Newcastle Upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The customer service and communication of Sky is truly awful. They make it almost impossible to be cancel.

    I had weeks of trouble trying to get the broadband set up (whilst paying for it of course) having to make regular departures from my place of work. This eventually caused months overhang on my 12 month tenancy which I had to pay for.

    Every phonecall/transaction results in you losing money, you have to spend hours on the phone to get them to agree that you're in credit after they've wrongly vaccuumed what they like from your personal bank account.

    I've had phonecalls that have descended to me having to explain simple maths. Once you've got agreement they still don't do what they say and you start the whole thing again.

    I'm not a usual reviewer/complainer but this type of behaviour needs to be documented as they do not deserve your money.
  • Reviewer
    Location
    Harlow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs!
  • Reviewer
    Location
    London Limehouse
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was O2 customer and was quite happy before Sky took over. My connection became so slow that it was quicker to use 3G on my phone. After a week of complaining, conflicting information (promises that they would call within 48 hours, after the engineers had done tests- which they never did), hours spent on the phone, I cancelled my subscription. That very afternoon I got an SMS saying that the problem has been resolved. Indeed it was. Two SMS followed, asking me to call them to discuss my options. I never did as I already ordered BT internet. After four days the mysterious problem reappeared. I have no idea if they already disconnected my account (they shouldn't ), but have no intention of calling them and facing their poor customer service yet again.

    Don't subscribe to Sky Broadband if you want reliable fast connection and customer service who knows how to deal with problems.
  • Reviewer
    Location
    London (limehouse)
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
    Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Reviewer
    Location
    Muswell Hill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We became Sky customers in Jan-2014 when they took over our previous supplier, BeThere.
    For the first six months everything was fine.

    But for the last month or two the broadband connection goes down at least once a day (the phone remains fine).

    Customer service is virtually unobtainable; when you eventually get through the broadband is back and so their line check says the line is fine, and we are told that something must be wrong in our house (where nothing has changed).
  • Reviewer
    Location
    WALES
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky keep throttling our download speeds, my speed test results: 6mb (but it's more like 100kb), when we should be geetting something like 15mb. It's taking about 2 minutes just to do a simple google search, this is ridiculous!
  • Reviewer
    Location
    staffs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful!! Steer well clear from Sky. Poor service. poor customer service, poor value for money. I was without broadband for over a month because they wouldn't accept responsibility for their router failure - crap product and ask you to pay for replacement. Plenty of competition Sky.
  • Reviewer
    Location
    Basingstoke, England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Anyone thinking of using this broadband, please think again and burn this company from your memory. Sky is the WORST provider I've ever used. I get regular drop-outs, I can't watch videos on YouTube in high quality (I select the HD option and because the connection is poor it degrades in quality as the video goes on, or it doesn't load.) Opening a new tab is a nightmare as it takes forever to do so.

    PLEASE DO NOT USE SKY BROADBAND.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Sky Broadband & Openreach connections.
    The real life Mrs Brown's Boys
    Sky Irish call centre in Dublin arranging connections with Kelly Communications contractors for Openreach.
    Kelly's boys can not communicate with the sky customer because they think we need them and they are king.
    Well the sky customer is king so after two lost days and still no connection it's good bye to Kelly's boys and good bye to The Irish Sky boys in Dublin for me.
    Time for a new tablet then down to the local pub to surf the net and watch sky free....they are people who really want your custom.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had problems for months now. After 5 hours constantly trying to get on line I gave up. Download speed 4.8 Mbps upload 1 Mbps. Just sent another email to them saying I'm cancelling contract but not sure who to go with. Tried on line chat on my iPad as I have a SIM card but guess what? Advisors say their computer service to customer details has failed. Firstly they say there's a problem from my master BT plus to my PC then it's problem from BT exchange to my house. No Sky it's your fault.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Sky say up to 17Mb for their Unlimited broadband.
    The broadband speed we've been getting for quite a while now is only 1.7Mb.
    It's pathetically slow.
  • Reviewer
    Location
    morden
    Reviewing
    Sky
    Date
    Comments
    just made enquiry with homemove and told they unable to transfer basic broardband to new house as too far from transmitter. tried to offer fibre unlimited at three times the price. this dispite internet advising exactly the same service available at both locations and current tenant in new house recieving sky basic broardband already. con artists think im stupid.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had been with o2 home broadband which was a dream. Perfect connection, had the full 7.5Mbps speed, not a single problem whatsoever. And then o2 decided they want to focus more on the telephone sector so they decided to sell their broadband firm to sky; biggest mistake o2 has ever made. Since the move i had to renew my contract which was the same price as o2 so didn't complain about that. So the new router came set it up, during the first week everything went fine then all of a sudden there were sudden internet cuts, broadband speeds barely touched 4Mbps. It turned into a nightmare. Customer service was awful too, their staff show no experience or proper training whatsoever.
    O2 please buy back your broadband service, what were you thinking selling it to sky?
  • Reviewer
    Location
    Crook
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Absolutely abysmal. I've had problems with this broadband connection constantly. At first, I figured it was where my home was, but after moving house the connection was still absolutely disgraceful. The speed of the broadband was good, but that's only when it wasn't acting up. Every few days my sky would come up with the message "192.168.0.1" and suggested only one option to fix the broadband, to disconnect the router for 5 seconds and reconnect. Every time, this didn't solve the problem. Even after contacting sky themselves, the problem still wasn't solved. Sometimes it reconnected for 5 minutes before disconnection with the same message. By far the WORST broadband I have EVER received and if they don't fix this soon they will lose a valued customer! I am someone who depends on the internet connection to complete work and my work is suffering for this pathetic connection for which I expect to receive a higher standard given that I am paying for it.
  • Reviewer
    Location
    Tenterden Kent
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are absolutely useless. It is always loosing the connection most around 4pm onwards and the only way to resolve it is to keep shutting down and restarting which as you can imagine is not always helpful. Trying to contact them and get help is yet another story - they fail to recognise it maybe their fault. Yet I have had another supplier in the past and never experienced this problem. Don't go with them if you want a reliable service
  • Reviewer
    Location
    Midlands
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were compulsorily transferred over when BE broadband was bought and closed by Sky
    I decided to wait and see how good/ bad it would be

    Bad start Sky never sent the new settings so I had to ask - good start - not
    We were given three different prices in various correspondence - guess which one they said was correct - the most expensive
    We were charged (penalised)£7.50 per month extra as we did not have Sky TV or phone (what???)

    Speed went down by about 3Mb downstream and 0.6 (nearly 50%) downstream

    Sky Help was patchy one response to a Sky forum post by a Sky so called expert was insulting - he was highly amused when I detailed my problem - some tried to be helpful but I had enough in less than 4 months


    I gave up and went to Virgin over 10x faster downstream and nearly 20x faster upstream so far so good
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky have tone the worst broadband company going we continue to ring them all the time on how bad our internet speeds are and they do nothing , or suggest ideas which we have done about 50-60times before, I urge you not to join sky
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish .... Speed is worser than normal internet ... Using mobile data more than the sky optic fiber .... Cant wait for the contract to end.
  • Reviewer
    Location
    Lowestoft
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband service ever. Crash after crash after crash. Constantly. It also doesn't crash when you are not using it either. It crashes on the worst times ever. Just leaving it on and it works. Do something important and it goes out for any time between 1 minute to over 24 hours. Customer services do next to no help. It is extremely slow and barely even loads up some webpages. Used sky before and then went to BT due to a move. Moved again and went to Sky and in 10 years it hasn't gotten any better at all. Even the router looks the exact way from 10 years ago. I'm not surprised if it is the same router from 10 years ago considering apart from Tesco's broadband and mobile phone hotspots it is the slowest in the area. Max of 5 MB/s Down speed while the rest get up to 35 MB/s Down speed. No sense made what so ever. Do not waste your money on something that will work against you for as long as you have it. Almost anything is faster than it and will work 100 times more then Sky ever has. I give up with it. First chance i get it is gone. It is useless. Almost never works making using the internet almost impossible. 0/10. Awful.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely clueless technical service, the company itself operates a very poor CRM system which lacks coordination across the various offerings.
    I reported an issue with my broadband service - rather than resolve the issue, they kept referring to a non existent provisioning order on my account. They pass the problem to everyone including BT because they are clueless.
    They offer multiple services under a single account, but you are better off engaging different companies for your TV, Phone and Broadband - cos that's exactly what you are getting with SKY - different companies disguised as one. 2-days on still no clue what the issue is or how to fix.

    The next time they offer you half price for 6-months to renew your contract, just remember you are paying for it in poor customer service and poor technical support.
  • Reviewer
    Location
    South East London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    We decided to splash out when I and my finance moved in together on sky TV/Broadband. After a rocky start and an engineer that came with hardly any tools and had to use mine and also afraid to drill a hole so I had to do it. Then the problems really started. We went for the full package with multiroom thinking that we would receive the best of everything.

    Well. Since day 1 our broadband has not worked properly and we keep losing internet altogether for several hours. Thinking we were in a bad signal area I had this checked and apparently we are in one of the best areas. I called sky and asked for help. They ran a 24 hr. line test and said they would call me back. Of course they didn’t call me. So I chased them up and they said that they would have to run a 24hr test. I explained that this had already been done but he insisted that it had to be done again. I got a call back this time and was told there is no problem even though at the time of the call I had no internet connection.

    I also want to explain that the original set up was also wrong but thought just deal with one problem at a time.

    After 2 months and approximately 15 calls getting the same response "Oh we have to run a 24hr line test" I finally got someone that said "I think your profile has been set up incorrectly" he then went on and sorted the problem. I explained that I didn’t want to have to pay for a service that I was not receiving and he promised a call back from a manager. Yes you have guessed it no reply. I wrote to sky detailing everything and I got 3 missed calls during the working day on my home phone saying they had tried to resolve my issues but couldn’t get hold of me. Well like most people I work normal office hours.

    When I called from work I told the guy I am sorry to be complaining but I am having issues with Sky at which point he said "really" then hung up. Must admit I did think this was very funny.

    After 4 months now I received a credit for £17 and I am still without a recordable Sky box in my second room.

    I could go into so much more details about Sky as the service is the worst I have ever come across. Unfortunately the only they will confirm is I am stuck in this contract for another 8 months however I will be leaving sky and using an alternative. I will never sign up to Sky again and recommend that everyone explore the other options before choosing Sky. I have a lot of friends with Sky and a couple have never had a problem and never needed to contact Sky directly so they think it’s great and I hope it stays that way for them but just wait till you do hit a problem.

    You just can’t get anywhere with them and they do not leave appropriate notes on your file so you have to explain everything every time you call.
  • Reviewer
    Location
    Notts
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    My standard cabled Sky Broadband has never been impressive with regular buffering when streaming video, but since the advent of fibre optic broadband it seems to have gone even worse. Is this an attempt to shepherd us like sheep over to the more expensive fibre optic broadband packages? perhaps so. The 'service' became even more unreliable every day and sometimes off for hours every day for 2 weeks so I contacted Sky to request my mac code to change to PlusNet and was asked what offers PlusNet were quoting. I told him, and he said ok I can offer you the same deal for 12 months as PlusNet do. I said I just want a RELIABLE service so he said I will send you a free Sky Broadband Hub (worth £75) and also free delivery. He said I guarantee with the Hub you will have no more problems. I agreed "To try it" and when it arrived the service was no different. A couple of days later I received a letter from Sky reminding me that with the new Hub I now have a new 12 months contract with Sky and any cancelling of the contract will incur charges. So theres no such thing as a free Hub it comes with the need to be tied to Sky for the 12 months unless I am happy to pay for 2 providers at the same time, which at the moment is a tempting idea just to get rid of Sky Broadband. Recent testing by me of the download speed is 0.3 mbs. A long way off the 15 often quoted by Sky. I would settle for 3 mbs to be honest and I'm getting a tenth of that at the moment. The moral is beware of Sky Broadband Advisors bearing gifts. The strings attached may tie you down for 12 months. I just wanted to relay my experiences and fore-warned is fore-armed.
  • Reviewer
    Location
    Isle of Anglesey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed broadband and line rental to Sky 12 months ago. Very poor to start with, then ok for a few months. Router blew up over winter yet sky insisted it was ok and that it was a line fault. When BT said otherwise Sky sent a new box. Have recently given Sky 1 month's notice that I'm cancelling and all of a sudden my Internet speed has dropped to .2mb/s when it actually works. It will take up to 5days to resolve however I'm not holding my breath; I suspect that this will last until my new provider takes over. I've now cancelled everything with Sky.
  • Reviewer
    Location
    Yate
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Sky Broadband is the worst service.
    We joined Sky and cancelled their broadband package 6 weeks later as we had 0.5Mbs. We joined O2 and went to 5+Mbs instantly.
    Unfortunately O2 sold their broadband to Sky and we are (bizarrely/strangely back to 0.5Mbs). So we have cancelled Sky broadband again and are nowing joining BT.
    Sky is the worst Broadband ever
    Aug-2014
  • Reviewer
    Location
    East Yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a copy of an email sent to sky after my broadband broke down.
    Avoid this company at all costs.
    After problems with my broadband I rang sky on Sunday 20th July and really didn't get anywhere. The operator informed my my broadband was fine. (Length of call 45mins).
    Rang sky on Monday 21st July and advised them my broadband was not working. Line test was performed.( length of call 45 mins).
    Rang sky Tuesday 22 July.(length of call 56 mins)
    Rang sky Wednesday 23 July. (Length of call 60 mins).
    Rang sky Thursday 24 July (length of call 68 mins)
    Rang sky Friday 25 July (length of call 70 mins)
    Rang sky 29 July (length of call 38 mins).
    To date.
    I have been promised call backs twice that have never happened. I have been accused by an operator of being sarcastic and giving her aggro.
    I have had the BT socket off the wall 4 times at your request. I have tried to cancel my contract and told I would be fined 47 pounds for cancelling. I have lost count how many people I have talked too. I have had operatives hang up and be rude to me.
    I have tried to follow your complaints procedure and didn't get any where.
    I have since sent a full list of this experience with sky to BBC watch dog as I strongly believe I am not the only person to be treated this way. A full copy of the email sent to BBC watchdog will be made available to you at your request.
    I have never been so poorly treated by a company.

    Total time on the phone to yourselves is 6 hours and 36 minutes.
    Is this acceptable!

    I have also contacted trading standards for advise of cancelling my contract during a cooling off period in which you failed to deliver a service during this period. I will be happy to discuss these points with you
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Comments
    sky customer services, what can I say? Abysmal, I have never in my life received such appalling service from a provider. My Sky box is not working properly and this fault has been going on for weeks, sadly sky are unable to fix the fault and want to charge me £65 for the privilege of sending out an engineer!!. I have don't hours on the phone trying to resolve this issue and totally exasperated I now have asked them to cancel my contract, which they are saying they cannot do. They honestly believe that it is correct and fair to keep a person in their contract with the services not working properly!! They tell me I'm stuck in my contract and despite the service being faulty I have to pay for it! My advice?...... Do not sign up with sky , run a mile!! I am taking legal advice to resolve this issue
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had order broadband from sky on the date of 26th of june14 ,paid for router which was delivered on time without any problem,As well recieved couples of letter from sky in my property.,Then after got appointment to install broadband on the date of 7th of july 14(1 pm to 6pm). but the bt engineer did not come in my property,He never rang buzzer and never phoned me as well.then i phoned sky customer help centre,and explained about my problem ,i meet a manager named Collins who offerd me free first month bill cause of their fault then I need to re book an appointment 18th of july(8am to 1pm) which was agreed by me.but on this time also the engineer didnot come in my property and he never phoned /never rang buzzer.again I made call to sky, explained everything about the situation,i asked them "Compensation". This time i spoke with named of Rosy(Ext. 25212),She said , they are giving me good offer cause of their missleading information to bt engineer(not able to exsis iin my property).however she does not what they are providing me,if want to know i need to wait at least 4pm cause currently she is going to have her lunch and not able to speak with her manager to address my problem,So i was waiting her call ,got call but she still doesnot know about offer said her manager is really willing to lookafter the customers,she said she is going to leave a voicemail regaring offer at 5pm and she will arrange an appointment 21th of july(tomorrow) 1pm to 6pm.which was agreed by me.But i never recieve her voicemail regarding offer,never got another phone call .Today i just loged in My sky account and checked "track my order",said my order already has been cancelled. Then again phoned the sky customer care centre,whichwas totally unacceptable,the guy was Daniel,he was just ignoring me,he stared to argue with me,said it was my fault not their ,he only believe Bt engineer,said my order has been cancelled and need to re-book He was speaking totally rude,then i said i dont want speake with you ,given another lady ,the she said "hello"" hello" then she hang up the phone,At last time again i tried a call ,there is a guy better then them explained everything,said he only knows my oeder has been canelled by under the name of his colleague "Amber" she is off today,suggested to again phone tomorrow 11am to 11pm.So this is my long story from 26th oj june to till today 20 th of july.I really don't know about that what type of engineers are working with them,they don't know the how to ring the written buzzer of property and even to give a phone call to the customer if they face problem to enter the property.The sky staffs are "big lier",they are not really willing to solve the customers problem,(I suppose the are giving wrong property address to their Bt engineers).
  • Reviewer
    Location
    some where
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Just got sky broadband, got sky hub SR102-Z.

    i had many doubts on sky snd bt as they bother use the same lines to provide internet to customers, im tired of all these crappy excuses and not enough being done to fix the dam problem. My sky wired ethernet connection keeps dropping the signal. I have done all that silly tech nonsense that never works and they go home at night saying im a pc expert blah blah. Really how its only simple plug in and unplug you always talk about ?. that not an expert, thats just turning it off and back on again. I have stripped it back and reconnected as it says in that silly box, again did not work. chatted to sky online with one of those sky typing windows, guess what it lost connection there as well, sky sucks, all those fancy pants tv adverts with actors in them in clean white coloured adverts not fooling anyone sky, you need to shake up your problems and get down to getting things put right. We want what we pay you for. I was with virgin media, great service, great broadband and i only left as i moved house and i could not get the service where i live now, after online search seems many sky users have this signal drop problem, i think they are just using a a crappy router, with fancy pants shiny cover. As you can get routers from 3rd parties to get better signals but sky say oh no no if you do that we can,t offer you our technical service, always a bloody catch with the uk, you suck. Strange sky these other routers get better signal and better connection with better chips in them and better firmware upgrades and yet you keep messing up, go figure. Oh look there it goes agian, no internet connection yet again, so what is really causing this to happen, come on experts. Oh it could be this and it could be that. so when are you gonna get this put right, its very obvious some thing is causing this, its just so simple and you don,t know what it is, or you can,t delliver all thos tv fancy adverts you said you could. And by the way this is on firbre optic broad band, yet i keep getting kicked off the internet. enough is enough.

    GET YOUR ACT TOGETHER AND SOUGHT THIS OUT ONCE AND FOR ALL.
  • Reviewer
    Location
    west bromwich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very terrible broadband, am paying for 30- 40 MBPS and am only getting 1MBPS. for all that is holy please dont get sky broadband or fibreoptics (which i have)

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