2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-11
- Comments
-
SKY Hub works well searching on the web, checking e-mail and watching videos on YouTube.
Not suitable for playing games, wireless range is rubbish (if you have converted your loft into an extra bedroom, wireless cuts off and experience lagging).
In opinion i should have stuck with BT! and shouldn't have listened to that SKY sales man.
- Location
-
- Location
- warwick
- Reviewing
- Sky
- Date
- 2015-07-10
- Comments
-
Not a bad speed if u can get online that is always cutting out and slowing down and then 5 times a year then ring and ask if I want tv keep putting price up but it's got getting any better
- Location
-
- Location
- southampton
- Reviewing
- Sky
- Date
- 2015-07-10
- Location
-
- Location
- East Halton
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
Just had a new one from the nice Sky Customer Service man
Apparently I can't expect to get a good speed if I'm using WIFI!!!
I've got to sit in my hall and cable my laptop to my router!!
- Location
-
- Location
- UK Manchester
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
- Location
-
- Location
- Scarborough
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
The Hub 2 specifications:
Single band 802.11n (NOT 802.11ac)
2.4GHz (NOT dual band 2.4GHz and 5GHz)
Ethernet 100Mbps ports (NO Gigabit Ethernet 1000Mbps ports)
(NO USB connection)
(NO IPv6 Support)
The Hub 2 is left standing by its rivals at the newer wireless standards with BT, EE and Virgin’s routers more than twice as fast using 802.11n 5GHz, I guess that says it all, I hope this helps, Do not get SKY.
- Location
-
- Location
- 16 Chester road
- Reviewing
- Sky
- Date
- 2015-07-08
- Comments
-
Your service is great. Not! I run quicker than your connection 0.2mb a sec that awful which sums up sky
- Location
-
- Location
- middlesbrough
- Reviewing
- Sky
- Date
- 2015-07-08
- Comments
-
had sky broadband over 3 years never had a problem.
Have now upgraded to fibre un - limited which isn't as good as expected but with no hassle been compensated with a good 12 month deal Always excellent customer service If your on Talk Talk with them just dial 150 from your home phone and straight through...FREE
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-05
- Comments
-
I live in central London near an excahnge i should have around 20mbs i have 1.7 i was told too many peeps using internet!! WTH. I pay for speed. Not good enough.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-07-05
- Comments
-
Theses ratings may seem unfair but.... We live less than a mile from the exchange in the capital, so according to SKY we get 16Mb+; the truth though we are lucky if we get internet at all. Today was a good day and we got a whole 2.5Mb down and .4 up with only the bi hourly router restart (which SKY takes the credit for fixing, forcing my browser to their page with the sarcastic SUCCESS message). This feels somewhat "give the dog a bone"(1Mb). Calling is another story with BT's line being blamed for all our woes, we've had them out numerouse times with them telling us all is fine their end; So who to believe? Well I know SKY have lied to me multiple times, the latest being the "its just your house" line, this is easily proved wrong by calling anyone else on SKY in the area as they will also be on hold waiting for customer service with no internet, when confronted with such facts the advice given is to email them! This i can do despite the issue of no internet as i now have to shell out for unlimited 4g teathering (7MB to at best 20 and a bit) Such emails though are met with instructions to call! and even once a rude twitter message. Well i could go on but I think that covers my rating. My final thoughts get the hell away as soon as you contract is up!
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2015-07-05
- Comments
-
Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good
- Location
-
- Location
- Teignmouth
- Reviewing
- Sky
- Date
- 2015-07-03
- Comments
-
Started out on fibre with 40mbps download speeds, over the past two years it has slowly decreased down to 4mbps. Simply disgusting.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2015-07-03
- Comments
-
Really poor - kept losing connection up to 10 times a day. Was fine when with O2, but within a few months of transferring to Sky it's been really poor - connection drops, and they reduced the speed, was averaging over 15mbps, then dropped to 6mbps with not warning or excuse. Customer service was really poor also, Complaints team unwilling to own the issue, and just wanted to defer me to call their tech team, at my expense as not freephone. Asked for them to arrange someone to call me and got a flat refusal and some sarky comments to boot. Just switched.
- Location
-
- Location
- Winchcombe
- Reviewing
- Sky
- Date
- 2015-07-02
- Comments
-
Unless you have taken a magic potion to give you a much longer life and have had a metal plate put in your forehead for banging against wall then stay away from Sky. Have given up trying to find out why they cancelled our contract although they have admitted it wasn't us who actually cancelled it.
- Location
-
- Location
- Seaton Delaval
- Reviewing
- Sky
- Date
- 2015-07-01
- Comments
-
The speed that my internet runs at is terrible and I always have connection issues and there is always some reason for the Internet to be down wether it is a problem in my local area or the whole sky network is down, wouldn't recommend it I would rather have bt Internet.
- Location
-
- Location
- kent
- Reviewing
- Sky
- Date
- 2015-07-01
- Comments
-
sky shows top speed not throughput speed frequent loss of signal plenty of promises to increase throughput lasts 48 hrs then back to same old grind I live one third of a mile from exchange possible , 17+ achieved 8 will not even power new stream channels on TV
- Location
-
- Location
- caernarfon
- Reviewing
- Sky
- Date
- 2015-06-28
- Comments
-
Been with sky Narrowband for 3 months now after switching from EE. What a mistake, don't get me wrong, EE has the worst customer service ever (all Bangladeshi) but at least their speeds are good.
If I watch a youtube video, I tend to spend more time watching the dreaded wheel go round and round and round, it's pathetic. And Ebay is just as bad, I can't get the pics to enlarge cause the speed is just so sloooooooooow .
Sky Narrowband is what it should be called, I'll be looking to get out of the remaining months even if I have to pay out the contract.
- Location
-
- Location
- Edinbrugh
- Reviewing
- Sky
- Date
- 2015-06-28
- Comments
-
So far so great! We've had sky broadband for almost a year now. Very reliable. If it goes out you just need to wait a few seconds or disconnect and reconnect right away and it will perfect. Customer service has been great. They've been really nice, answered all our questions and when we had a problem they were very reassuring and sorted the problem right away. Not perfect but pretty close!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-06-28
- Comments
-
Sky Broadband is absolutely useless. It struggles with the most basic tasks (including writing this review), so you can forget about things like Youtube or Netflix. It's not like I'm in the middle of nowhere either- This is in a densely populated part of London. There is absolutely no excuse for their poor service. After trying to contact them several times (Over the course of several months), they finally sent an engineer out, who changed the router, which of course did nothing. Avoid Sky Broadband at all costs- they are lazy and couldn't care less about their customers. Talk Talk or BT are safer bets, but I should think just about anyone is better than Sky.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-06-27
- Comments
-
Avoid Sky Broadband at all costs, absolutely abysmal and the customer services( if you can call it a service)are appalling.
- Location
-
- Location
- scotland
- Reviewing
- Sky
- Date
- 2015-06-25
- Comments
-
Absolutely terrible! Would not recommend to anyone, especially families with teenagers as they're never off the internet. The speed is shocking, and when phoning to ask for help they seem to defend their company instead of trying to help. Useless.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2015-06-24
- Comments
-
I moved from Virgin to Sky 6 months ago. Virgin's speeds were fantastic and I knew that Sky were going to be slower; particularly as they could only offer me 12-16Mbps. "That's okay" I thought, "I'm not a heavy user". WRONG! I rarely get above 8Mbps and can't download something on the laptop while my fiancee watches Netflix. It's incredible. I've had to complain three times where the customer service team; who are nice and friendly, try to do everything they can to fix the issue. The problem is - THEY DON'T FIX IT! I'm now about to push them to let me out of my contract early for not providing the service I requested. For anyone else having the same issue, I encourage you to do the same.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-06-21
- Comments
-
Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-06-20
- Location
-
- Location
- Winchester
- Reviewing
- Sky
- Date
- 2015-06-18
- Comments
-
Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
- Location
-
- Location
- Headley
- Reviewing
- Sky
- Date
- 2015-06-16
- Comments
-
The Sky InterNOT is the worst broadband service which we have had to suffer at this address. For the past three months Sky have proved either unwilling or unable to rectify this unsatisfactory situation.
We have now changed to the Three Mifi mobile broadband service which is simply MAGIC! The bonus being that we can also use it while traveling too, for instance in France or Spain we do not have to pay any more than here in the UK. Furthermore, it costs us less than half that of the SkyInterNOT per month.
Surely a win, win situation, yes?
- Location
-
- Location
- bourmemouth, dorset, england
- Reviewing
- Sky
- Date
- 2015-06-16
- Location
-
- Location
- Brighton
- Reviewing
- Sky
- Date
- 2015-06-15
- Comments
-
It's not broadband: typically less than 1 Mbps. The customer support is just a cycle of ineffective time wasters to wear you down and make you give up. Don't go near this company: total rip off
- Location
-
- Location
- central scotland
- Reviewing
- Sky
- Date
- 2015-06-15
- Comments
-
been with sky broadband for a year and have to say it is excellent,never losing connection once.maybe the fact that I live a few hundred yards from the exchange may have something to do with it.am switching to fibre unlimited on 22nd june,looking forward to it
- Location
-
- Location
- Altrincham
- Reviewing
- Sky
- Date
- 2015-06-14
- Comments
-
I would not recommend to anyone. As somebody said before - thieves!!I have been with them for a while and then started not having connections very slow speed...etc... after so many calls to them I cancelled my contract, everything was supposed to be sorted and the last payment was supposed to be taken in May. They took money in June....
Waiting on line for 40 mins to speak to someone who said can`t help!
This company is a joke!!!!!
- Location
-
- Location
- East sussex
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
- Location
-
- Location
- Renfrew
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
BEWARE have had a few broadband suppliers in the past I have to sky is appalling service all round never experienced such issues with a provider, had the service for a year constantly dropping service I mean at least up to 10 times a day speeds were terrible trying to run a business at home was made so terrible by these clowns and when u call them they go through the same robotic rubbish with you each time and five u off luckily my contract has now expired and going to virgin they had the cheek to call and offer 12 months free line rental as I cancelled the contract but I told them to stick it were the sun doesn't shine, that take ur money and give u a poor poor service and think it's ok, best of it is my previous provider O2 was excellent but was bought by these muppets so overall if u want broadband stay away sky as they live in the sky I think lol do ur homework first.
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2015-06-12
- Comments
-
Slowest download and internet speed I've ever had! Load of rubbish. 45mins to download apps, Netflix freezes and breaks up. Extremely frustrating
- Location
-
- Location
- Scotland
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
- Location
-
- Location
- Surrey
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
If you can avoid Sky, please avoid. They are team of scammers. One of the agent sold me a Braodband deal on phone with 12 months commitment. Then the letter comes saying 18 months. I called them to cancel and I was told there is no cooling period and there is nothing you could do even if the agent said 12 months. I have raised a complaint with them and it's been two weeks and still no sign of any progress on formal complaint. So beware of what you may be signing.
- Location
-
- Location
- Crewe
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
Promised 11-17mb/s, getting 1.5mb/s at best. Sky blame the lines, had BT engineer out twice (we had to pay once) and no problem with the line.
Sometimes when called the service agent would lie through their teeth and say we are receiving around 12mb/s.
2/10 would discourage anyone from having sky internet unless they had it free with a package.
- Location
-
- Location
- Barry
- Reviewing
- Sky
- Date
- 2015-06-09
- Comments
-
Most unstable internet I've ever used. Having used Sky, Virgin and BT, Sky has been the worst. Connection always drops and the range doesn't leave one room. Customer service is great and the social media response is great. It's a shame they have to rely on bad tech.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-06-03
- Comments
-
Awful service, ordered the line through a comparison site and then called them to change the date. They cancelled my order and then tried to get me to sign back up with a more expensive package. I tried calling many times and had to hold for long 15-30minute waits. In addition they promised to phone back but i did not get one call. Really bad company, i will not use again
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-06-03
- Comments
-
Broadband connection keeps dropping.
It's been happening over a year now. They keep running line tests, and don't find anything.
When it works, it's fine. But the unreliability is a nightmare
Will be moving to another provider shortly
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-06-03
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.