Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 207 pages

  • Reviewer
    Location
    Cleckheaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    These people have just charged me £170 for changing broadband provider. I am a pensioner and this equates to a full weeks pension. I cannot wait till I am out of contract with my TV so I can leave this company for good.
  • Reviewer
    Location
    South East
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Sky TV for over 20 years. About 5 years ago I moved address. When I spoke with Sky I was told that it was better that my subscription was cancelled and then I would get Sky Q and it was better.
    So the agent on the phone (knowing better than me) arranged for everything to be done.
    At no point did the agent tell me that it would cancel my years tenure would be reset and I would loose out.
    When it was noticed in 2018 it was changed to what it should be. When my contract was redone in 2021 it was again rest back to the lower level. Again I argued why it was wrong and Sky once again changed it to what it should be.
    Now in 2022 I have taken out a mobile contract and funnily enough they have swapped my tenure back to the lower level and say that when you 'move' or cancel ( which I did not) your tenure is reset.
    I have argued that their information is wrong and asked why has this been done twice before and why do the refuse that there is information on their system. I was told that it doesn't matter level you are as everyone is on VIP now. Yet even their adverts say the longer you have been with them the better the offers you get given. Who is lying to me again!!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service and always has been, we’ve been on sky a few times and never been good. Fully doesn’t work in a couple rooms in the house and makes you reconnect every 5 mins. Ide advise you go to someone else other than sky for your internet.2022
  • Reviewer
    Location
    Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse broadband ever
    Constantly cuts off
    Constantly needs rebooting
    Once my contract ends I will never go back to sky
  • Reviewer
    Location
    derby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    been without phone and internet now for over a week waiting for engineer, should have stayed with Virgin
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to have 500Mbps. Rarely see 40, occasionally get 170, often upload speed is higher than download speed. Total rubbish. And all they tell me is that it’s 500Mbps as far as they are concerned and can’t do anything about it.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute joke of a supplier. They booked an Open Reach engineer to activate my broadband for a specific date between 1-6, two weeks after I had joined Sky. I called them at 3pm on the day of installation, was told it was still going ahead - the engineer was just running late. No sign of the engineer at 6pm so I called back..only to be told that there was a technical error on Open Reach's side and the order was never processed in the first place. Sky apologised, said that they had now assigned someone to personally see the installation on their end and booked an appointment for the following Tuesday - which in their words was "100% going ahead". Router arrived through the post, I'd heard nothing so I assumed it was good to go. Day of the appointment comes, I drove back up the country specifically to be available for the 1-6 time slot - I call Sky...and they inform me that the installation had been cancelled 30 minutes after it had been confirmed a week prior. Why did no-one think to contact me to inform me of this? Where was the agent apparently overseeing my case?

    Then to make matters even more hilarious they inform me that they can put the order through again, but it'll take two weeks to get an engineer out - but again they'll 100% ensure that this appointment goes ahead, they'll assign someone to the case, they'll keep me in the loop.

    Seriously, what is the point of Sky in this process? I understand Open Reach are a nightmare, but Sky's communication has been horrendous.

    I spoke to several agents on the phone, none of whom were helpful at all. They didn't keep me up to date, they were absolutely clueless as to how to rectify this issue, and one even tried to blame me for their incompetence - saying that because Sky had proven to be useless, why hadn't I called them days in advance to confirm that they would bother showing up?! He then informed me that the agent handling the case had sent me an email, and had sent them a screenshot of the email in his Outbox folder - when I informed him that your Outbox folder is for pending messages, not sent ones all he had to say was "Oh, sorry about that".

    Anyway, opted for a EE 5GEE router and it's up and running within 24 hours of ordering.

    Shan't be using Sky again. My family are longterm Sky Broadband/TV users and I'll be advising them to sack off these cowboys as well.
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You physically cannot purchase worse broadband than Sky. The customer service is non existent. They wash their hands with you once you are signed up and this is made so much worse by the fact the broadband is not fit for purpose and there is nothing you can do about it. I have been signed into a contract for over two years and if they said to me at the end of it 'you can have free broadband for life' i would point blank refuse. I have a stressful job and have been working at home throughout Covid and this horrific service has made it a million times worse, not only has it added to my mental stress but it has cost me and my company finically. Ive lost count the amount of times it has dropped out or no signal is recieved. I have even been sat 1 metre from the router and I have tried hard wiring using an ethernet cable and it just doesnt work. Me and my partner have rang up countless times asking for an engineer and they fob us off saying we dont have Wi-fi guarenteed so there is nothing they can do. Well our Sky/ internet package is £106/ month.... tell me how that doesnt get us any sort of support from this fraud of a company. I advise every single person i know to avoid this company. They take our money month on month and no matter how many times you ring up and complain they will do absolutley nothing to sort it out and they will continue to blame everyone else. Just to re-iterate how bad it really is... the broadband drops out approx every 30 seconds, to the point where any device you are using doesnt recieve a signal and is un-useable. The only thing un-useable is Sky fake broadband! Furious with company and will ensure every person i know stays well clear!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Drops way too often. Sky please get your s*it together and try to prevent this. It’s literally happening a few times a month, it’s very annoying.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.