Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2175 customer ratings since 2021-08-12 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm writing this as an ex sky customer having switched to EE. I want to move back go Sky. Ok, it's a big more, but worth it for no broadband glitches in iplayer, remote working, better Xbox performance.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
  • Reviewer
    Location
    Slough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish as anything as i was with O2 and when i was moving house they transferred to Bloody sky. Ever since i am paying every month for NOT WORKING BROADBAND Called numerous time with sky no help at all. All they ask to do unplug and plugging the wires no any improvement on speed. And customer service talks rubbish as my main socket is by the main door and asking me to move the computer which is not possible. Now im going to cancel the contract or cancel the direct debit.
  • Reviewer
    Location
    Whitchurch, Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unable to use any broadband after
    16.00 Hrs.due to bad Sky equipment at exchange. BT was fine for 10Years
    with no problems. Wish I had not changed to Sky broadband.I have had download speeds of .02Meg!!!, and also nothing.
  • Reviewer
    Location
    Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, awful, awful.
    I would recommend Sky to people who are lonely and like the idea of being on the phone for 45 minutes every other day for a month trying to sort out installation problems. Especially if you like talking to people who have no understanding of what has been discused previously as they work in different buildings and information is not passed on.
    It took us a month to get our internet sorted and even then the 'fibre optic' speed was slower than under my old contract. I will be leaving as soon as my contract allows.
  • Reviewer
    Location
    BRISTOL
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sadly there isnt a 'no star' rating, so Ive had to choose 1 star. Connection keeps dropping tho sky say its fine. It doesnt drop now and then, it drops regularly, dozens of times a day for as much as an hour at a time before you can get back on line. Joined 2/1/14 and as of today, we are STILL having issues. No connection for as much as 45/60 minutes at a time. Was with 02 for 6 or 7 years never an issue. Sky say they are waiting for the line to 'stableise'. They have had me plugging and unplugging things in and out. Sky are bloody useless. NO WAY would I recommend them. Its that bad, despite me currently having an offer of £15 for the YEAR (as a previous 02 customer) I am now off to Virgin and will gladly pay for it just to get the internet. AVOID AVOID AVOID. Dont waste your time and effort. Spend your money elsewhere, SKY are just totally and utterly diabolical. Cannot stress enough how useless they are. there arent sufficent words to describe their incompetance.
  • Reviewer
    Location
    Fife
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had sky internet for quite a while and it is so slow sometimes the 3G on my phone is faster I have changed to virgin broadband and is being installed this minute.
  • Reviewer
    Location
    Devon
    Reviewing
    Sky
    Date
    Comments
    Their e-mail service via Yahoo is rubbish. Every function is exceedingly slow to perform, and when contacted all Sky can do is tell you to change Browser. But the fault is obviously with Yahoo, as most of our problems started with an "upgrade" they carried out last month. If you want to deal with disinterested low-IQ customer service "advisors" speaking in pidgin English and residing in a far-away continent, using a FAQ cribsheet chalked onto a piece of wood or chalkboard, then Sky is for you !
  • Reviewer
    Location
    leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we have been with sky for over three years all sorts of stuff happening :
    - be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay
    - they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit
    - regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting)
    and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court
    - fibre optic fast? no well it is when it works as I speak 2.6Mb
    on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way
    - try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband ever, i was on standard broadband with o2 for nearly 5 years with no problems at all, with sky fibre i can't even watch youtube clip or bbc iplayer without constantly loosing connection, i got fed up with phoning sky and telling them that my connection is not stable but they seem to be reading from their book, same answers all the time, they do not seem professionals, i am on the case for over 3 weeks now and still on it, will put an update when i cancel them
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking is the only thing I can say. Do not go with sky for phone or broadband. Our broadband hardly ever works our phone is cracking. We have phoned and phoned sky they have done nothing. We need an ads filter that didn't work. Line checks all the time, tests on the line . Need a new router £70 that didn't work. Basically tough 14 years of sky and we get told tough. I have tonight cancelled my direct debit and contacted virgin. £10 cheaper fibre optic. 2 new boxes and no call out fees. Goodbye sky .
  • Reviewer
    Location
    Westbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I suspect sky broadband to be very overloaded with insufficient bandwidth. I have a solid 7mbit connection to exchange. However the real speed over that link is severely throttled at most times of day. Most the time on a speed test I see barely 1mbit most of time it is 0.2mbits. Video content is unusable emails with larger attachments hang for ages. Sky help desk are only concerned with the connection speed of router they simply don't comprehend the issue or don't want to know. I work in IT support and have worked in telecoms so my wiring and setup are fine. I wouldn't recommend sky at all. I had plusnet at previous address and found their service and support very good. The connection speed was half what I get now but I could achieve 10 times the download speed I get with this sky product and it was consistent. I am looking to go back to them soon.
  • Reviewer
    Location
    willenhall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had my on going isue with sky regarding broadband now since may bank holiday 2013. The signel is week and regularly drops out. To down load a 30 min show on demand can some days take any thing from one hour to 4 days which was its worst.

    I have been calling sky on avarage once a month and still no improvement. They even sent out an open reach enginner who rewired the hole lot from entry to putting in a new bt open reach socket so no need for the filter. This has still not resolved the proble. When we had the old netgea router we had no problems with signel or speed. Now speed is another isue. Again we are only 10 houses down from the bt box and acording to skys customer agents. We are getting such good speeds to the house we would not requier fiber. (If only it was true). We can at best only get 1mb or less. And no how many times they ask you to unplug this and that. I have placed an order for the wireless boster hoping this may help as the router its self is not fit for purpose. Aweek after I placed the order went online to track the order and yep you guest it has not been procesed. So called today on the live web chat only to have some one called Osker tell me it will be another 28 days now as they have been overwhelmed at the request for this product.

    I then repeted my erleyer coment that mite have somthing to do with the router being not fit for purpose.

    MY ADVICE IS DO NOT CHOSE SKY BRODBAND AS THEY DO NOT LIVE UPTO THE ADS CUSTOMER SERVICE IS A JOKE THEY DO NOT HELP YOU.

    THEY WILL DRIVE YOU INSAIN.

    THE CUSTOMER IS SO NOT APRECIATED.
    THE PRODUCT IE(ROUTER HAS NO QUALITY SIGNEL RANGE. SPEEDS SO SLOW YOU EITHER CAN NOT CONECT AND SERTANLY STRUGLES TO COPE WHEN YOU HAVE MORE THAT ONE DEVICE ON AT A TIME NOT GOOD FOR A FAMILY.

    DO NOT CHOSE SKY UNLESS YOU ENJOY A FIGHT WITH PEOPLE WHO COULD NOT GIVE A 4X ABOUT YOUR SERVICE......
  • Reviewer
    Location
    Abingdon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Too many dropped connections to be acceptable. I also note that since we notified Sky of the cancellation of the service, dropped connections have increased dramatically in number.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have been with O2 for few years, using their up to 8mb unlimited service. That was a excelant service Have been so happy with the reliability of this service that I avoided switching to any other provider
    Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.

    sky started to charge me not having phone not having tv also service very poor.
    When I requested cancel, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over,and if I wanted to leave they ask me to pay £59.for not getting service.
    please dont go with them if do you will add unessasary problemto your life
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    This is the worst bradoband service i have ever used. Even poor is the customer service. These guys made me wait for 20days to get a new connection whereas promised to get the connection up and running in 7days.

    After getting connection there was some problem with the line and also with the router they provided. And when i complained about those in no way ther were ready to listen to me. However, when i kept on bugging them for almost 10-15 days they send one engineer to check the line found its their fault.

    My receommendation to anyone whoever wants to have internet and thinking about sky, please dont do that. Instead use the 3G service provided by any other mobile operator. that will far more better than sky.

    Good luck.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    To sum up, sky is totally useless!!Avoid it at all costs.
  • Reviewer
    Location
    Surrey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Week 13-Not really(only speradic small annoyances)had much of an problem before receiving my small Wirless box that feeds the 'On demand' which was offered to me when I called for something else. Well the 'On demand' never downloaded &/or took days to download a short programme let alone a film.It also completelty slowed down the internet & kept dropping out when it did connect(unusable).Told to jump through hoops to get it working by their tech people only to have the phone disconnected many times & never spoke the same person or even the call centre when I called back. When I made a complait a helpful individual took ownership of my issues & though for a few weeks still went by we were getting somewhere, now 13 weeks later I have had to keep the phone socket off the wall & plug phone line into the inside of socket which prevents the upstairs phone from working just to temp resolve the issue.They evntually sent out a BT engineer(by own admission was not Broadband experienced)he said nothing was wrong with the phone line(which I knew) & that it could only be the Sky equipment(which I knew) & since December no-one from the Sky has responded to any of my emails...really dissappointed & undervalued as a customer....What do I do!! Aaaaargh!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with O2 for few years, using their up to 8mb unlimited service. Have been getting around 6.5 to 7.2mb download speed and true unlimited, uncontrolled downloads. Have been so happy with the reliability of this service that I avoided switching to BT infinity even though I loved the idea of 78mb speed. I did have occasional issues with streaming videos, but not significant to leave O2.

    Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.

    They started by trying to sell me additional stuff that I did NOT need or want. Then they told me that I am getting a good deal on their usual monthly charges by more than doubling my subscription charge. I would not have minded paying extra for an honest provider with a good service. I would have paid O2 the extra money should they have asked, in reality they even gave me a discount few years back (£4.75 monthly charge).

    I immediately noticed variation in speed. I then checked the speed and found that I am getting from 0.5 - 2.2mb. All that has changed is the provider, nothing else physical has changed. They restricted access to P2P sites.

    When I requested my MAC code, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over, I have in fact agreed to stay with SKY for 12 months. Ha Ha Ha, thats how I reacted (see you in court!!!).

    I have now taken action to switch back to BT and give them a second chance. I am expecting to pay £27.00 per month now, but will gladly pay that just to get rid of SKY.

    Lets hope they live up to their promises, otherwise am out of there also. There are lots of options out there I people should reward honest providers by joining them and avoiding SKY at all costs.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    disappointing customer service. Long waiting times and little help resolving technical problems. Over a weeks waiting to clear no ringing problem on phoneline.
  • Reviewer
    Location
    Douglas, lanarkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with them since February 2013 and speed has been an issue, paying for 7mbps and only getting less that 1mbps, even on off peak.I was fed up complaining, Phoning and commenting of the help form.I have got no where. Every time i complained it was with someone new, And i had to explaining my self over and over and over. Than the would ask if i did all the checks, I told them where to go.What i found out was BT wholsale is main supplier and other company's, Sky, TalkTalk,EE all only get so much bandwidth. Ive been paying £30 a month for 8 moths for nothing. I am now leaving them to go back to BT.
  • Reviewer
    Location
    New Cumnock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    were guaranteed by customer services that speed would be between 5 and 8mbps, it very rarely goes above 3mbps. contacted customer services about it and was kept waiting over 2 hours and their only solution was to send an engineer to replace wiring in the house, told them they were not doing that, then they said it was because the router was not connected to the main telephone connection when it actually was correctly connected. left it about a week, then contacted them again and they said they would try and step up the connection. to be fair it did rise and stayed above 5mbps for maybe 3 days before completely dropping again. would not recommend to anyone
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I was originally with Be internet, and was very happy eith them, but they just took way too long to upgrade to fibre, which they still not done.

    So I waited and heard about sky fibre.

    I contacted them via their web chat, asked a ton of questions, and after a good talk decided to try them.

    They made changing over very easy, did most of the work for me, took me through the sign up process too.

    Now I have been with sky since 08/may/2013.

    {I do get a little down time once every now and then, think longest was 2 hours, which I called them, and by time I got through to them, and started to ask them to check line etc, it came back on.

    I do get the odd quick time out, say a few minutes and notice my ip has changed, so I am guessing it their hardward refreshing all the ip address's, which is quite normal when on a dynamic ip.

    I would say I have a 98% to 99% uptime, and service is usually always fast too.

    I have used it to run a shoutcast stream to secondlife, a web server, downloaded heavily, watched so many hd clips and concerts off youtube, all with no problems.

    My only one real gripe is that they won't allow thier customers to have their details for the router, so your stuck with the one they provide, so home networks are limited speed wise.

    But overall I am very happy with my service.
  • Reviewer
    Location
    cambuslang
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we are in an unfortunate location - but we are avereaging 0.43mgb which is way below what we were advised we should get - really slow and on/off need to find a faster supplier up here
  • Reviewer
    Location
    Herne Bay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After being a long suffering TalkTalk broadband customer we switched to Sky Talk and unlimited broadband. Wow, am I impressed. Firstly the level of communication from Sky prior to and during my migration, fantastic. Connection happened on the day as promised and line is still being tested for stability, speed at beginning was 4Mbps as Sky advised and each day it goes up a notch or two..now up to 14.8Mbps, a speed never seen on our line before. Looking forward to tomorrow to see if it increases further, already it's bordering on double what TalkTalk achieved when it worked. Even the call clarity on the line is better..no crackles like TT. Supplied Sagemcom router works great too with a better range than the range max netgear router it replaced. I can honestly say I am extremely impressed..and can find no room for improvement at all..first class!!
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
  • Reviewer
    Location
    west yorkshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    wot can i say apart from utter rubbish after being convinced to change my internet provider by a sky sales door rep i was told the speed i should get complete lies sky dont want to know when you ring them they just tell you to do pointless tests web pages dont load up properly if they even load up at all never had this problem with my old provider,got to be the worst internet provider out of them all,ive had to resort to using my mobile phone as a modem as the speed with vodaphone is much faster 6.5 mb i would advise anybody thinking of changing to sky CAUTION STAY WELL CLEAR YOU WILL BE VERY DISSAPOINTED
  • Reviewer
    Location
    Whitstable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
    The tech help is very patchy and l only call them as as last resort.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...
  • Reviewer
    Location
    Walton on thames
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!
  • Reviewer
    Location
    Leek Road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while
  • Reviewer
    Location
    Falkirk (1.9k from exchange)
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    After some discussions with different Sky help centre staff over a few days my speed has been increased from avge 1.7Mb to 3.1Mb.
    Line seldom drops.
    Speed about best I'm going to get this far from exchange over copper wires.
    Now that call centres back in UK I found staff very helpful but as usual some better than others at actually helping out.
  • Reviewer
    Location
    Hinckley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish. Quoted 11 - 18 mbps, signed up and receive 2.72 - 4.30 mbps, will be switching to virgin fibre optic now for £5.00 less per month
  • Reviewer
    Location
    tarbolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    having moved from a sky network area getting a great service speed and unlimited download for a lot less money.moved 6 miles up the road and was put onto sky broadband connect for £17 for 40gig download cap is a ripoff when you get to your limit getting onto the internet is a nightmare will be changing as soon as my contract is up
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Pretty poor. The service is slow. They once sent out an update which somehow managed to break my modem. The then sent out a disc to manually fix the update which didn't work, then they sent out a new modem which they wanted me to pay for. Eventually I got a new modem for free of charge but I was without any internet for 2 weeks and I didn't get refunded.

    Every so often the service cuts out and customer services are pretty poor.
  • Reviewer
    Location
    warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    why has our internet been interrupted on many occasions in such a short period of time?.
    why have we been informed that it is because of BT works?,it isnt,i have checked Why have i had to demand a managers call back within 24 hours.why did i have to contact the ombudsman?.would i recommend sky to anyone?,no i would not,i would however strongly recommend that they go elsewhere for their tv,telephone & broadband. 29july2011,our internet has been off for 10 hours,you keep saying that bt are working on the exchange,what did they do,knock the building down & start from scratch?.isnt it funny that when the internet is down,when i phone up it reconnects in seconds.you lot are taking the mickey! STILL waiting for manager call.I have written a formal letter of complaint to Mark Anderson asking him to investigate this matter & why sky operators consistantly fail to record notes on customer accounts.my broadband is still going off,as you are aware & have been for the past two weeks!
  • Reviewer
    Location
    bridgefoot workington cumbria
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Reviewer
    Location
    dudley,west midlands.
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    in my previous letter i stated that my tv package was not working.i sorted my tv channel's,but it is now the 1st of june,i still have no phone line,i went to the citizens advice bereau,they contacted sky they said according to their system everthing was up and running,they promised to email me within 24hrs,between the 27th &28th may,but i still have not heard anything from them.so from the 18th of april till present day 1st june i have no phone.
  • Reviewer
    Location
    GLASGOW
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved over when UKOnline was taken over by SKY. Think I will be getting out ASAP Lied over deal for transferring, and service has been rubbish.

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