Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    bellshill
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    very reliable.. can only get max speed of 5 mb on my line........bb average speed is 3.5mb. i download quite a bit & never had a problem
  • Reviewer
    Location
    Hedge End
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The speed I get has gone down to .3mbps from .83mbps when I rang up to ask for help I was expected to be BT expert at looking at wires. Then The lady was cut off and failed to come back to me. Frankly SKY is the pits!!!
  • Reviewer
    Location
    Dorset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband speeds - not more than 0.700kbps, ever ! Poor customer service, all they really want is to sell you a tv package !
  • Reviewer
    Location
    Dumfries
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I understood that we would not recieve high speeds in the area, but our options were limited at the time. However the exchange has just been upgraded to llu. Sky are selling the free broadband package broa to new customers in the town. I phoned to enquire when us (exsiting customers) were being offered this. I got 2 different answers. From cancellation department: 'sky had too many customers to advise and so would not do so'. This was refuted by the next lady in the broadband section,who checked my details and said that she would try to foce a migration,but after checking with someone else ,came back and asked if I was not happy that she checked 'cause it is sold out'??????????? Today it is still stated on all the checkers and comparison sites, that the package is available to this postcode!!!!The best that she could do was reduce my cost from £17-00 to £12-00 for 6 months
    I will try one more time to speak with sky,before looking at alternatives!
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very good and reliable connection. Always connected, always above 12mb upload. To all the moaners, try changing a few simple settings on your router, and in particular the channel number- don't use the same as your neighbours!
  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Last 4-5 months the speed has been capped so dramaticaly that my broadband is pretty much unuseable between 5pm to 11.30pm/ midnight - average speed test = download of 0.23 mb/s - utter rubish - There should be a legal recourse to take Sky to task over mis-representation - how the hell can this be sold as 'Broadband'?? I might as well save £17 per month and go back to dial up...would be faster - I give up phoning Sky anymore -I might as well ask the cat..
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After a brief "honeymoon period" after the switch to Sky on the promise of 2 Mb while paying for a 8 Mb service, the service was satisfactory. operating at 1.2 Mb. As time passed the speed precipitously declined to approximately 0.3 Mb and the connection would cut for sometimes hours at a time. After contacting customer service, the service was restored to a stable 0.8 Mb. After a few days, it had degraded as before. Another complaint again restored it, and I was given a set of tests to perform. After carrying out the tests, before and after a further decline, the results were sent to the address given. The reply was simply "well it is fine now. Happy to be of service".

    Assumedly, the solution to my problems is "complain every 4 or 5 days to get half of the estimate given, then lose it again"
  • Reviewer
    Location
    Amesbury,Wilts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for a year now aand have not had any problems.
    The speed has been the same all the time.
    When I have called Sky my call has been answered in under 6 minutes, all in all very pleased with Sky broadband.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband in Central London is dismal at best. Due to the high volume of usage at exchanges and them being oversubscribed, Sky fails to get a.) ay respectably fast speed in current times, and b.) and consistency in speed. Furthermore, as Sky does not have their own equipment the exchange, Sky Broadband users are forced to pay higher costs... obscene due to the substandard service provided. I really do regret taking up a contract with Sky, something I only went for due to their high standard television service (which I cannot faulter on price or quality whatsoever). It's a shame that as a relatively new entrant to the broadband market, they cannot apply some of their expertise to this industry. Overall rating: Dismal.
  • Reviewer
    Location
    conwy
    Reviewing
    Sky
    Date
    Ratings
    • Reliability
      1 star
    Comments
    absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
  • Reviewer
    Location
    Basildon, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Awesome service. 13Kb/s here all day every day. Can get a bit slow when downlaoding big files @ 1.14 MB/s and surfing but that's fine. All day everyday local calls to 01,02 and 03 and a lot of country's worldwide thrown in. Netgear router at first was awful but now got Skys Sagem F@st 2504 and never looked back. Been with Sky for nearly 20 years, no need to change.
  • Reviewer
    Location
    carlisle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    good service overall seems speedy enuff and no major connection problems....only gripe is the email service...keep getting requests for username and passwords and it gets very annoying....sky told me its rare but it happens all the time with me....but going to sky.com/unlock and follwing thru that page usually sorts it out...apparantly its something to do with skymail being supplied by google....gets annoying tho that they cant seem to sort it....heyho
  • Reviewer
    Location
    Camberley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Good speed and reliability but pray you never need to get hold of customer service...
    Been with them 2 years but ticked off that new customers are getting better deals, so I might change.
  • Reviewer
    Location
    Whitstable
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Changed from demon to sky ,and very pleased my speed has increased from 1.2 (demon) to 4.2 (sky ) , no cap on downloads , help desk used to configure wireless settings , very helpful .. and first 6 months free.
  • Reviewer
    Location
    Arbroath
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky started off pretty well, but the last few months have been nothing but trouble.

    My line is capeable of 10mbit. When I had Pipex in the early days, it ran happily at that. When I moved to Sky they informed me that my maximum was 8. Not true, but at that speed, fine, I'll just live with it.

    Not long after that they mysteriously upped the cost of my broadband, with no warning. I phoned and asked what was going on and the Indian man (who claimed his name was John, HA) insisted this was correct. I then mentioned we have a letter that guaranteed the price until January 2010. He quickly changed the price back down and apologised. However, come January 2010 they immediately put the price back up.

    During this time I have had constant periods of disconnection. These range from 2 minutes (enough to disrupt a game) to 2 hours (enough to disrupt an entire work schedule). Upon phoning tech support and speaking to 'John', the Indian man on the other end, we spent 35 minutes diagnosing the issue. He was not interested in the exact error (which the router supplied), but the colour of the blinking light. Eventually he said there was a line fault and a BT engineer has been dispatched. Why couldn't we have gotten to this in the first place, rather than resetting routers and looking at blinking lights?

    More recently Sky has taken to giving me horrendous quality connections. Whilst the speed is fine once connected (sometimes), connecting to games, videos and even websites is an utter nightmare. Ping tests showed my ping to be a full 1 second (1000ms). Upon phoning Sky they insisted it wasn't on there end, and offered no help to resolve the issue.

    Eventually I had had enough and phoned and demanded my MAC address. They put me through to an English speaking call centre (how nice of them to only give you English speakers when you want to leave) who said they could not fix the errors with my line, but would offer me £5 off and match O2s price. But then I'd still have a broken connection, for the same price as my preferred ISP?

    Eventually they decided to post me my MAC, rather than email or SMS it, I presume to keep me on the service for that extra few days.

    To sum up: Avoid. Connections aren't fast, quality is terrible, customer support is incompetent and doesn't speak English.
  • Reviewer
    Location
    stockport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    fast reliable connection.i get 9mb connection speed all the time.i had a problem with a noisy line rang sky and they got bt out to put a new line from the pole to my house within 24 hours without charging for it.very happy with them.
  • Reviewer
    Location
    Scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband is US i am lucky to get 500 kb
  • Reviewer
    Location
    Stroud
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Moving to Sky from Vodafone broadband has been a very disappointing experience. I am a graphic designer and depend on good connections speeds. I cannot understand how organisations can get away with boasting 8Mbps and delivering, at best 3Mbps. In any other industry this would be damned as misrepresentation.
  • Reviewer
    Location
    bungay
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    we have the combined sky tv and internet and paying £40 per months and getting not even 1mb download speed
  • Reviewer
    Location
    liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    total rubbish i am on the unlimited downloads and 20mb speed, i am getting lest them half a mb .42mb
  • Reviewer
    Location
    Swindon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    I am on Sky Broadband Connect, Paying £17.00 pcm for abysmal speeds, and regular disconections,loss of server you name a broadband problem I get it. They advertise upto 8Mb (i think on this package) but because it's an old BT package and it's so over subscribed the sheer ammount of people trying to use the internet at popular times it becomes pointless sometimes even trying to open a basic webpage, let alone try to upload pics/movies etc to things like FB or photobucket. For example i did a speedtest recently and the average i was getting was 0.08Mb DL / 0.07Mb UL. the only time i got a decent speed ie: 6Mb was about 3am and tbh i am usually in bed by then.
  • Reviewer
    Location
    Dumfries
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from BT to Sky connect, was told I'd get the very same speed as I had with BT.
  • Reviewer
    Location
    FENHAM, NEWCASTLE
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    EXCELLENT BROADBAND SPEED, BETTER THAN THE EXPECTED, THANKS
  • Reviewer
    Location
    Dodd
    Reviewing
    Sky
    Date
    Comments
    The promises made to me, though vague (up to 20 Mb), is far below what I expected from my supplier.
  • Reviewer
    Location
    Nth Wales
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    I have been told that we would not get the 8mb
  • Reviewer
    Location
    Denham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    According to SKY's own estimate, my telephone line supports 5Mb, but they informed me that their Broadband Connect product offers only 2Mb, i.e. despite their claim on their website they are actually capping my connection to 2Mb!!!!!!
  • Reviewer
    Location
    mottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    we were surpose to be getting up to 10mb but since we been on air we are only getting up to 2.6 and we are paying for up to 10mb and we seem to take long time to connect sometimes up to 1hr then goes off after two minutes . thank you
  • Reviewer
    Location
    nr shepton mallett
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely shocking service. I mean 10 hours on helpdesk ffs!!!
  • Reviewer
    Location
    Pontefract
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
  • Reviewer
    Location
    ta13xl
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    • Reliability
      3 stars
    Comments
    promised a speed of 2mb!! Connection has been bad for at least 6 weeks with a speed of 0.33!! Has established its self now speed up to 1.77!
  • Reviewer
    Location
    grimsby,lincolnshire uk
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      1 star
    Comments
    on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
  • Reviewer
    Location
    East Ardsley , Wakefield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Don't buy it ! It's crap ! . Unfortunatly it's no better than BT or the other Shylocks out there . They promise a lot deliver little and help not at all . To be absolutely fair they are helped a lot by BT who provide a land line that is only PHYSICALLY capable of 512kbps and cable who are not laying any lines any more . For a new building developement where I live this is criminal . BUT ! Check the speed out for your area because if you haven't got cable then you are limited in speed by the distance from the exchange FACT . NON FACT ( Lies ) able to provide a service up to XYZ kbps when physically they can't .
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    With a connection that is a tenth of what the company is advertising and have informed me that I could obtain this is very poor however the issues are due to line quality which rests entirely with BT who dispite thier billions have still to invest in fibre optics as promised some 12 years ago.
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the service is very poor in all accounts
  • Reviewer
    Location
    Birmingham UK
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      3 stars
    Comments
    When first signed up for 16Mb I actually received 7.1 for almost a year with occasional drops to 6 Mb. After that the speed has been greatly variable in range 3 - 6 Mb
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    When i had sky installed part of the package was if i wanted to take broadband. There was basic and an increase in speed for an extra £5 per month. Then recently i got an email from there saying that as a customer they going to upgrade my broadband speed for no extra. There has been no improvement so far, but the opposite at times its crawling. This is on a connection from router to my pc wired. Then when i use my laptop in other rooms its pitifull the speed, so slow. I left Talktalk because if there pathetic service, even from the company C.E.O. Looks like things got worse not better.
  • Reviewer
    Location
    Tunbridge Wells
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not satified at all they fail to answer e mails in a reasonable time and charge national call rates on their telephone helpline.
  • Reviewer
    Location
    Cambuslang
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    Comments
    Very slow download speeds, i'm getting 1Mb most of the time. When I first joined i got 2Mb, that dropped to 1.6Mb and now only 1Mb download for the unlimited broadband package at £15 per month.
  • Reviewer
    Location
    newcastle upon tyne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I was buying the 8Mb service (mid) and I was only getting 2Mb so I downgraded to the 2Mb service and now I'm getting 864Kb - crap! ripped off whatever you do - isn't there a trade descriptions act?
  • Reviewer
    Location
    Kilrea
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    At first Sky was fantastic with great speeds actually exceeding my recommended bandwidth but within two weeks and several pointless phone calls later, Sky slowed down to worse than Dial up. I actually used my iPhone on EDGE which was faster at home, and am forced to write this review on it. Eventually after complaining to Sky about my diminishing speed I requested a MAC code only to find my connection terminate entirely despite the fact that I had not even opened my MAC address letter. I did not instruct cancellation, which they said they couldnt do until the contract was up anyway. Essentially Sky do not fulfill their contactual obligations to their customers and eventually in my case are charging me for a service ghat is totally inoperable. Rubbish!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.