2,278 Customer Reviews over 57 pages
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- Location
- Swansea
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Can you believe they have the audacity to take the full price of our money, but can’t even sort their internet out yet again. Literally last week there was a big outage and went down again, I’m sick of them and will be leaving them. Take my word they’re greedy and couldn’t care less about providing you “the best broadband”
- Location
-
- Location
- Dagenham
- Reviewing
- Sky
- Date
- 2019-12-31
- Comments
-
Absolutely rubbish broadband. First few months it was excellent but now we can’t watch our favourite programmes without interruptions. Engineer came out but had no answers. I’m planning to change once my contract ends.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2020-09-28
- Comments
-
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses
- Location
-
- Location
- Williams
- Reviewing
- Sky
- Date
- 2016-03-20
- Comments
-
I'm not even getting half a megabyte of speed it's not acceptable considering how much money I pay per month for a supposedly 8mb speed!
- Location
-
- Location
- Exeter
- Reviewing
- Sky
- Date
- 2018-02-01
- Comments
-
Customer service is dreadful, no help when trying to resolve the poor broadband connection/speed. Takes 3 hrs to download a 30 minutes program and that's not even HD.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-10-02
- Comments
-
I thought I received a great broadband deal from sky. After switching broadband from BT to Sky I instantly regret. The broadband speed is ridiculous they can't tell me due to location this is happening. I had BT as my supplier and I had no problem having average speed compared to hardly any from sky. I realise now many people are having problems with the accuracy of speed. My regret is not looking at reviews but now. I wouldn't recommend broadband from Sky only if you're lucky you get a good TV bundle.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-11-30
- Comments
-
i had this sky broadband from march till April was OK somehow, then start losing the connection every single hours i did contact the customer service the transferred me to the "Techinaction" department as they have routine words take the cable about putted back is your micro fillet new yes OK take the screw diver open the plug take the photo send that to us... etc like i am working as a an engineer for them this issue still exist again call them same procedure again for third time, i asked one of customer service for third tome i need to have word with your manager they refuse to put me thought to manager i said OK then since you don't solve my issue please cancel my broadband contract sky customer service she told me if cancel you have to pay earlier cancellation fee £36.75 i m not sure the precise amount i told her how dare sky to ask me the cancellation fee since you broken the policy you didn't give a properly internet service i have paid all my bill up to date i am not willing to pay a penny for cancellation fee , after all they have sent out a bill of cancellation fee to me i phoned them i told gentleman i am not going to pay this i told the reason you know what he said sated in our teams condition you have to help as when we have a problem regarding internet issue ok i help you once twice but not third times and as maintenance i am afraid i am not your staff to help like that i pay you to get the service he insist me to pay otherwise will reefer me to the debit collector can you imagine but you know what even i go to court i wont pay a penny.i have got some video recorded for those day internet was not working
- Location
-
- Location
- Windsor
- Reviewing
- Sky
- Date
- 2016-07-14
- Comments
-
The speeds are dire, the price is too high for what you get, they throttle you like crazy and you get less than 10% of the speed you are promised.
I will never recommend them, my phone data is faster and has less latency problems and i'm paying a fraction of the price for unlimited download.
- Location
-
- Location
- UB1
- Reviewing
- Sky
- Date
- 2016-08-27
- Comments
-
Horrible , Please if you are lucky to be not with Sky , please do not ever go, It read these reviews too late and now I am sucked with no internet more than a month. Their staff has no knowledge and they like to blame everything on open reach or BT. We have moved our house its been more than a month they are telling us everyday that you internet will start within 24 house. Shameful service. PLEASE NEVER EVER GO FOR THIS SUPPLIER , I BEG YOU , YOU WILL GET STUCKED WITH BAD SERVICE AND PAYING CRAZY MONY FOR NOTHING.
- Location
-
- Location
- Sutton
- Reviewing
- Sky
- Date
- 2017-03-20
- Comments
-
I have been a customer of Sky for the last 6-7 years. However, they keep increasing the prices for existing customers, instead of showing a little appreciation for customers staying for such a long time with them. During my phone call in January, I was informed that I have to call Sky twice a year and ask them for a discount, otherwise the prices will continue to grow. The reason is that I have a contract for a TV taken in June and for a broadband taken in December, and Sky cannot do anything to join these contracts, so I don't need to call them twice a year for this reason. Moreover, when I asked whether Sky can send some kind of information prior the price increase, I was told "we cannot send you a letter or an email, we have enough customers - in fact over 1 million". Well, that is kind of rude. For the £72 I am paying per month for years, it is certainly not the answer I expected. I mean, even if you don't want to offer a discount, there is a polite way of doing it. I am considering moving to other broadband/ TV provider, so if someone can recommend any provider, please let me know!
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2019-03-01
- Comments
-
Useless impossible to contact customer support. Moving to new supplier, but tbh I think they are all useless.
- Location
-
- Location
- Wrexham
- Reviewing
- Sky
- Date
- 2023-12-01
- Comments
-
Great at taking your money, the broadband itself has been mostly OK, but then when you want to ask questions or end a contract the service from staff is really poor. It's like they don't train people well, they become passive agressive and you have to chase them up. I wouldn't use them again.
- Location
-
- Location
- Blackwater
- Reviewing
- Sky
- Date
- 2019-09-26
- Comments
-
Well what can I say. I'm on day two. I've been told by the BT engineer that the line is good and should get speeds around 60 meg download and it's nice and clear. We plug in the sky router and NO device, wireless or wired, can get anything about 4.5Mb, with pings that reach anything up to 450ms. Clearly not fit for purpose I waste time on calls to customer services on day 1 to be told "Don't worry - it'll be activated overnight and should be good tomorrow". That brings us to today. No improvement on download speeds at all, cut off by customer service after numerous transfers and switched to a text system without even asking me. At present, it's looking like it's going to be headed straight to the ombudsman as missold for a full refund and very public (I'll make sure) embarassment for Sky.
- Location
-
- Location
- wolverhampton
- Reviewing
- Sky
- Date
- 2014-12-26
- Comments
-
every evening-inernet very slow or at all no internet...every weekend-internet very slow or at all no internet..every night-internet very slow or at all no internet..i cant watch any movie..even i cant go to facebook or something...because its not loading...yeah..what i can say else...
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2017-10-07
- Comments
-
I have joined up with sky I spoke to a woman first was promised a new sky box and my broadband would go live on the 5th October I did request for an eingineer to come to my property they said I will not need an engineer to come out as I can do it myself, the service I have recieved from the team has been unprofessional I have been cut off the phone speaking to an adviser and they are still charging me for a service I have not recieved!!!
- Location
-
- Location
- Walton on thames
- Reviewing
- Sky
- Date
- 2011-11-28
- Comments
-
Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!
- Location
-
- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2012-04-14
- Comments
-
Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!
- Location
-
- Location
- Hampshire
- Reviewing
- Sky
- Date
- 2022-02-11
- Comments
-
The worse broadband ever
Constantly cuts off
Constantly needs rebooting
Once my contract ends I will never go back to sky
- Location
-
- Location
- West yorkshfie
- Reviewing
- Sky
- Date
- 2022-10-18
- Comments
-
So I have been back and forth with sky for quite some time now. I have been a loyal customer of 3 years and never had any issues. I still don’t with my broadband it is my call lines which I have a issue with. I have parents who are not British born and even though I have told them several times the timings to use the phone so there are no additional charges on the bill but they don’t seem to understand it. I contacted sky to ask for them to add a bar/band of some sort on the phone lines to be used only during the times which is stated in the contact and to support me a little as my bills for sky have been rocketing and nobody could help. I asked to cancel my subscription for my landline and was told legally I can’t as my contract states 18 months and can’t cancel till then. I honestly wish I read the T&C. Future customers keep away from sky they do not support customers and trap them into a long term contract! Once my contract end I will not be returning to sky and will advise anyone I come across to stay clear.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-06-06
- Comments
-
Broadband was disconnecting every day.
- Location
-
- Location
- Gowdall
- Reviewing
- Sky
- Date
- 2015-11-08
- Comments
-
When I signed up to Sky I was promised download speeds of between 2.9 and 4.9 Mbts. I asked them if they were certain, as these speeds have not been my experience in the past but they assured me that the predicted speeds were correct. After installation and 10 days of bedding the broadband in, my speed was and still is between 0.5 and 0.7Mbts. After complaining about this they eventually sent out an engineer who tested everything and told me my installation and equiptment was set up and working ok and the speeds I was experiencing were the only speeds I was likely to get. There is fibre running past my doorstep and has been for over a year but Sky say they cannot give me it yet.
- Location
-
- Location
- ilford
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
-
Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
- Location
-
- Location
- Brighton
- Reviewing
- Sky
- Date
- 2014-11-04
- Comments
-
What a surprise when we realised that the connection that we were paying was not as expected. We made a contract for one year with a maximum speed of 17Mbs. I know the maximum speed is very few times reached, but in this case it was just humiliating. I got a maximum speed of 2 or 3 Mbs.
Although the connection was worse than speaking with walkie talkies, we had to continue paying them because our 1-year contract.
I ask myself when the companies will really work for the people, and not aprofit from us.
They solve the problem saying that the information is lost during the exchange, but it is still unacceptable, we paid to have 17Mbs not 2Mbs.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2019-03-23
- Comments
-
Sky broadband is a scam. 90% of the time you are "connected, no internet" or "limited connection"
Not only are you constantly unable to use the service you pay for but the helpdesk staff are unable to assist in anything that isn't part of their script. I am sick of phoning up and repeating for the 1000th time it's not the micro filter.
Sky broadband is a scam. They advertise and charge for a service they are clearly unable to provide
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2016-08-10
- Comments
-
WORST INTERNET PROVIDER PERIOD.
Customer service was atrocious. After waiting weeks to get their service hooked up the engineers did it wrong and instead of coming straight out to fix it, they make us wait another full week just to fix their original mistake AND they require you to take a day off work every time one of their (incompetent!) service workers come. Worst customer service experience I have ever had and their internet is total bollacks.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2021-01-12
- Comments
-
dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
- Location
-
- Location
- SHREWSBURY
- Reviewing
- Sky
- Date
- 2020-06-21
- Comments
-
If you're thinking of going with these bunch of crooks, then do yourself a favour and go elsewhere. Upgraded a few months ago to superfast or whatever they want to call it, and speeds are intermittent at best with speeds lately of under 2 mgbs at times and we live a stone's throw from the exchange!. According to their measurements I am getting 80 consistently! A pack of lies and they know it. My daughter in Manchester has got exactly the same issues after also upgrading. Dishonest and disgusting, but they don't care. Avoid, avoid, avoid!
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-09-04
- Comments
-
Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2022-02-09
- Comments
-
You physically cannot purchase worse broadband than Sky. The customer service is non existent. They wash their hands with you once you are signed up and this is made so much worse by the fact the broadband is not fit for purpose and there is nothing you can do about it. I have been signed into a contract for over two years and if they said to me at the end of it 'you can have free broadband for life' i would point blank refuse. I have a stressful job and have been working at home throughout Covid and this horrific service has made it a million times worse, not only has it added to my mental stress but it has cost me and my company finically. Ive lost count the amount of times it has dropped out or no signal is recieved. I have even been sat 1 metre from the router and I have tried hard wiring using an ethernet cable and it just doesnt work. Me and my partner have rang up countless times asking for an engineer and they fob us off saying we dont have Wi-fi guarenteed so there is nothing they can do. Well our Sky/ internet package is £106/ month.... tell me how that doesnt get us any sort of support from this fraud of a company. I advise every single person i know to avoid this company. They take our money month on month and no matter how many times you ring up and complain they will do absolutley nothing to sort it out and they will continue to blame everyone else. Just to re-iterate how bad it really is... the broadband drops out approx every 30 seconds, to the point where any device you are using doesnt recieve a signal and is un-useable. The only thing un-useable is Sky fake broadband! Furious with company and will ensure every person i know stays well clear!
- Location
-
- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2015-12-14
- Comments
-
Bad to start with and getting worse. BB speed less than 4 Mb/s down and about 0.8 Mb/s up. When I complained that it is less than their contractual levels they told me they weren't surprised as they are adding new customers!
What sort of company adds new customers that the existing ones pay for? Sky.....+
- Location
-
- Location
- Headley
- Reviewing
- Sky
- Date
- 2015-06-16
- Comments
-
The Sky InterNOT is the worst broadband service which we have had to suffer at this address. For the past three months Sky have proved either unwilling or unable to rectify this unsatisfactory situation.
We have now changed to the Three Mifi mobile broadband service which is simply MAGIC! The bonus being that we can also use it while traveling too, for instance in France or Spain we do not have to pay any more than here in the UK. Furthermore, it costs us less than half that of the SkyInterNOT per month.
Surely a win, win situation, yes?
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2016-02-04
- Comments
-
Appalled by the service. All that needs to be said.
I wouldn't even give them a star, but its required..
- Location
-
- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2016-02-02
- Comments
-
We have been sky customers for nearly five years and in the last couple of months our broadband kept playing up - we quite reasonably asked to change our router as it is also nearly five years old - we have been ignored and kept been told that we should change the channel and the router would not be the issue ( without actually checking it ) the only other option we were given was to change to the more expensive fiber optic, which we did not want... We are actually changing to a new supplier and as a
Leaving present we were presented with an early cancellation fee - after nearly five years - because they increased their prices last June and as we did not cancel then this was seen as a renewal of our contract and this is how they justified the charges .... After resetting our router 3 times a night to have some sort of connection we are not sad to leave
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2017-03-24
- Comments
-
AVOLD AVOID AVOID
I've been with Sky for only 2 weeks & I can't wait to leave.... My broadband doesn't work, they blame openreach (the uk phone liine owners) for this, but refuse to tell me what the problem is, tell me that I'll just have to wait another 2 weeks & in the meantime they keep billing for services (telephone, broadband, multIroom, boxsets etc.) which can't be used due to their failure to deliver broadband.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2017-03-24
- Comments
-
AVOLD AVOID AVOID
I've been with Sky for only 2 weeks & I can't wait to leave.... My broadband doesn't work, they blame openreach (the uk phone liine owners) for this, but refuse to tell me what the problem is, tell me that I'll just have to wait another 2 weeks & in the meantime they keep billing for services (telephone, broadband, multIroom, boxsets etc.) which can't be used due to their failure to deliver broadband.
- Location
-
- Location
- Keadby
- Reviewing
- Sky
- Date
- 2015-12-23
- Comments
-
Just ended my 12 month contract with sky,Internet throughout has been unreliable, continual disconnections and at peak times so slow it's unusable. Have now returned to BT , personally I will never use sky again, terrible service, never resolved problems despite numerous calls to customer service.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2017-07-21
- Comments
-
Constant and _very_ frequent disconnects that Sky themselves are depending on. You cannot contact Customer Service without being charged stupid prices for their phone-line, because they're eager to keep you on the phone for as long as possible (often times randomly putting you on hold for minutes at a time for absolutely no reason). God forbid you mention cancelling your service, they will say whatever it takes to not only keep you subscribed to them, but to also sell you extra packages that are supposed to resolve your problem.
They might claim to provide wonderful speeds and reliable Customer Service, but they won't. They're _depending_ on you having terrible speeds, so that you will call them and they can sell you a "better" package (better = twice the crap for twice the price).
To provide a poor service, that's okay. But to charge people a small fortune for it, and then try to price gouge them further, is just trashy. They're intentionally uncooperative on the phone, flat-out ignoring your requests to cancel the service, in favour of turning the "I can help you if you buy X Y Z" sirens to full-blast.
BT > Sky
- Location
-
- Location
- morden
- Reviewing
- Sky
- Date
- 2014-09-14
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-06-06
- Comments
-
SKY has to be THE WORST INTERNET PROVIDER I have ever come across. Their engineer BROKE some telephone wire box in the front of the house. SKY advised me that I would have to pay for their error. Now I have a pretty USELESS hub flashing lights but NO INTERNET SIGNAL. SKY is NOT a company TO BE TRUSTED
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2018-11-28
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.