Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2872 customer ratings since 2021-05-17 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,048 Customer Reviews over 52 pages

  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Rubbish technical support
    My broadband has been not working and customer service saying they do not have engineer before two weeks to visit and they cannot solve it remotely.
    I am biw struck
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Due to poor customer service cancelled my sky broad band within the term period. However, I have received a letter for termination charge for the full year from Sky. Now I am going to take them to the court for mental harassment.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst off the worst. Bunch off scummy rip off pigs. Waste off time and money. They charge you extra money a month and increase your monthly payment without giving any notice and when i was having issues with my internet they try and tell me its going to cost 100 pounds to bring out a muppet to check whats wrong. All you at sky are scum, useless daft rejects. Get a grip off your useless lives. And also get your customer services checked and stop putting people on hold for a week just so they can speak to someone sitting in bin ladens training camp. Go slit your wrists you scummy pigs.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke, internet down more than it's working. Leaving as soon as my contracts up, will never return to them.
  • Reviewer
    Location
    Skegness
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking company with poor customer support. Customer of 20 years and Sky can truly stick there service as enough is enough, constant bad attitudes of customer services, all recent sport / movies moved to ppv / pay extra channels leaving pure garbage on subscription channels and then further insult is constant yearly price increase. Well done Rupert Murdoch, your puppies have turn into stray mongrals
  • Reviewer
    Location
    Shoreham-by-Sea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever. Extortionate prices. Poor connection and zero customer service. Avoid.
  • Reviewer
    Location
    Solva
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the worst company of any sort that I've ever been involved with. Avoid them like the plague!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Disastrous customer service, it's like if they were the customer - in the meanwhile I am with broken wifi for 2 weeks
  • Reviewer
    Location
    Solihull
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful - worse since we changed to Sky W. can you believe their 'new' router only has 2 ports? It is also designed to only accept their products when acting as a bridge! (Think I've got that right?) I had to have 2 poor guys spending 2 mornings trying to connect to it until this was discovered. A sheer disgrace. Our speed us awful, but, worst if all, it drops out constantly ad I can't get a connection 2 rooms away from the router! Not fit for the modern world. Go to another provider. I found this site whilst looking fir a more appropriate one.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This review is based on the 2 or 3years with Sky since it took over BE. Not being technically minded I had not tested for speed until towards end of last year when I found I was getting the abysmal download speed of 0.9Mbps as opposed to the minimum 7Mbps promised in their contract. Complaining to Sky, they put me through 3 rounds of "home testing" before referring to BT openreach - another 3 visits. After the final one, the improvement was marginal. BT engineer then raised the possibility Sky was capping my speed. We tried to get through to Sky - continuously engaged - no surprise there. BT advised me to wait a week to see if any improvement from its line repairs. There wasn't. I then rang Sky and passed on the engineer's comments about capping. I don't have a recording of the call but the Sky operative said he would check. Miraculously there was an improvement next day. Which suggests to me capping was the issue. Sky has continued to claim it was line noise. I don't believe them. (Previously when I called Sky they refused to put me through to a supervisor on grounds they would tell me no different. So much for service.) I complained to the comms ombudsman - don't waste your time. You don't get to see what they base a decision on, in this case it seemed to be taking Sky's word at face value. It claimed the matter was resolved without any action being necessary by Sky - which showed it did not even read the papers properly since problems remained for a week after BT finished before I raised the capping issue. Sky refused point blank to assist me in getting repair records from Openreach despite my understanding only the Broadband provider can do this (not members of the public). Nothing to do with the ombudsman complaint of course. But then neither would the ombudsman give a ruling as to who was entitled to approach Openreach - prejudiced towards Sky by default. So Sky breached its contract on speed for 2 or 3 years, tried to blame the problem on BT, did not read or answer letters properly, on the phone would not pass me to a manager, forcing me to go through the Ombudsman process ( a total waste of time - probably prejudiced towards providers on my experience) and then it turned out that all along the problem may have been to do with its own capping of speed. That's not something they publicise with their special offers. Although after this saga the speed has now improved, I wonder how long for? I am looking for a provider from which I can rely on a decent service, not hiding potential limitations like capping speed, with decent customer service when problems arise (their phone and on-line chat lines are continually engaged). Draw your own conclusions. If you are getting a decent service now, you better hope no problems arise. Avoid if you are looking for a new provider. Also don't waste your time with the Ombudsman - they take for ever, can't read papers properly, do not provide evidence from the other side. The basis of their decisions is hidden.
    Their decisions are not reviewable i.e. they are beyond criticism - hence no doubt the poor quality of their staff. I wonder who pays for them?
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking, shocking service. Never had anything like that. First of all, they say that they give good speeds for my area yet my neighbours are only hitting 5 Mbps? If I were to only be so lucky. I have been checking my internet speeds consistently over the past few days. 1 Mbps. I started downloading a game last night at 7pm. 25 hours later and im 19% in. TERRIBLE. Also, it's worse value for money than professional football matches. Avoid Sky at all costs, people. Don't even bother giving yourself such a bad time. Never, ever again.
  • Reviewer
    Location
    oakham
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This broadband is utter rubbish... I would highly recommend you avoid sky like the plague! I'm on fibre optic but uet Ican't watch a 7 second you tube video... and at night the phone trips the house alarm and scares mhalf to death! I'm 12 and I know more aboit the product than the customer service personnel... to avoid all the issues that I have been through,pick differently!
  • Reviewer
    Location
    Cambridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Odd to be so dissatisfied with so many high markings, but Sky are so expensive, why shouldn't their broadband speed be good?

    I am disappointed with Sky because they are massively more expensive than (say) BT Vision, and only after I had cancelled my contract did they offer a discount. In fact, before I left, they wanted me to pay £199 to replace a two year old box that had stopped working!

    Not only that, but despite having two weeks left to run (two weeks I have paid for I might add) Sky have crippled my broadband speed, and disabled most of the functionality of my Sky+ box.

    Nice touch Sky, especially after six years 'together'!

    Au revoir.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    Comments
    Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
  • Reviewer
    Location
    Calne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Honestly this wifi is utter rubbish in every category possible, The wifi randomly disconnects, It cannot handle more than a couple of people without disconnecting and the customer support is crap. If I'm on a console or laptop I have to have it in the same room as the router for it not to lag or have it plugged in via Ethernet.
  • Reviewer
    Location
    portsmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    if i could put nothing for speed i would
    promised the world but sold a dud the speed is so slow and un reliable my son is constantly saying go to virgin I'm not convinced it would be any better but sky have truly failed us I'm at a loss what to do can anyone advise at all
  • Reviewer
    Location
    inverkeithing
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    only getting average of 10 mb/s was promised 12 to 17
  • Reviewer
    Location
    Skipton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky as usual brilliant. I have had Sky TV, Sky Phone, Sky Mobile and Sky Broadband for years. The service I have received from Sky is brilliant they always sort any query out immediately ( I have only had 6 queries in 10 years) The operators speak clealy and are eu based.Just the best forget the Rest. I for one will not be changing
  • Reviewer
    Location
    Canterbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TIME TO LEAVE ..... costs keep going up, speeds and reliability going down. Requested my code and am off after 10 years or so. Sky your service isn’t worth the money, even if it was half price I would walk away. Even the sky tv box has lost the will to keep looking for the WiFi. I can’t tell you how bad the service is. It’s 2019 we need a reliable service.
    Wake up Sky
  • Reviewer
    Location
    York
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst customer experience I have ever had. For a long time I told myself not to switch away from TalkTalk because the connection was so reliable and my kids will kill me if they can't game. I never had any issues with TalkTalk, but was lured by the prospect of Sky Q multi-room TV - what a truly disastrous error. Constantly drops the connection meaning my kids get kicked out of games they're winning and we can't watch a movie without having to re-boot the sky box. I have discovered that several of my friends have also been drawn in with identical results. I have spent hours on the phone with Sky only to receive a barrage of useless information. I am told that the source of the issue is the firmware carried by the Sky router and thy can't find a fix for it. Have tried bridging using a separate modem and router, but Sky has put blockers on so you can only use their kit - which is utterly useless. Am currently planning a fathers' one-way trip to the Moon so our Kids can't find us and terrorise us any more! So bad, I'm going to take the contract hit and move away.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Download speed - 0.80 Mbps, Upload speed - 0.65 Mbps, and it's like that almost everyday, it's even hard to check my email, and there is just impossible to watch a YouTube video.
    It's that some kind of joke?
    I was using a lot cheaper internet services in Poland, Netherlands and in Iceland, and I was never before have any problems.
    I live in Glasgow now, I was choose Sky... that was a big mistake, it's hard to believe that UK have so slow broadband, it's shocking and sad :(
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps disconnecting, poor speed, poor support. The only good thing is that it is cheap.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Just the worst customer support experience I have come across...

    I called 3 weeks ago because my broadband speed had plummeted. Lady on phone goes through the script. Eventually I'm plugged into the test socket and she is running a test. Asks me to stay on the line. 45 minutes later, I accept that she has forgotten about me and I hang up.

    Call back the next day. No record of my previous call. Ask them to call me back. They say they will and then don't. Ring them again. Go through the same stuff. Speed test takes 10 minutes. They suggest replacing the microfilter. I go to PC World, get one and call back. No difference. They say they are going to run a 72 hour test and will call back at a certain date and time.

    That time comes and passes. I call them the next day. No record of anything done previously. Have to go through the entire script again. They suggest I replace the cables and the router.

    I do this, and...there's no improvement. So I have to call them back again. Amazingly I have to go through the entire script for the fourth time. I explain i have replaced every piece of network equipment in my house. She says she will speak to an engineer who will check the local exchange and call me back. I laugh at her.

    Don't hear anything for 2 days so i call back. Explain the entire situation to someone who clearly has no record of what i have been through already. She puts me on hold. 5 minutes later she comes back and says "yes, there was a problem at the exchange and all is ok now."

    Cosmic. Any chance of a refund on the microfilter, router and cables I've brought for no reason? Nope. Could have been solved in 5 minutes, instead takes 2 weeks, £40 in equipment and go knows how much in phone calls. Thanks Sky
  • Reviewer
    Location
    Wirral
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
  • Reviewer
    Location
    Leamington
    Reviewing
    Sky
    Date
    Comments
    Horrible horrible experience. I register for a new connection at the sky stall in coventry and they gave me activation date after 13days. And the never ending wait of 13days, when I set up the hub, Internet connection is not active. I rang customer service and they asked me to leave the modem on till midnight. Can't belive. Even after 7days now there is no connection and they are passing the bucket around. Now it seems sky says it's some open reach fault. So this is 22nd April and I requested a connection on the 1st. I guess that's the reason they have contracts since they are aware of their poor service and if they leave it to customers to stay at their will, no one will. Horrible.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst network I have ever been on constantly down, connection strong enough for a phone and half the time not even that. Consoles are unplayable, PCs are unusable. The absolute worst of the worst, nothing compared to the speeds others get in the area on different network. Avoid like the plague, has caused endless grief and hassle since day one.
  • Reviewer
    Location
    Lewisham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Usually it is just unstable, sometimes working sometimes disconnecting. Occasionally it fails when I am making a transaction. This week it completely stops working and after speaking with customer service for 2 hours we were told that they needed 2 days to fix it. Next day, we were then told that they needed another 5 days. Next day they said it was fixed but it's not - spending another 3-4 hours with them going through stupid processes that we'd tried, and they told us that it needs another engineer visit 5 days after. When I asked for compensation, they said it's by day, which means £0.67 per day. What an amazing experience with Sky.
    We spent in total 6 hours on non-sense communications and days without Internet, and also need to wait for the engineer to finish the work and will get less than £10 compensation :)

    Feel free to consider Sky if you are up for the experience.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible servirce. Waiting since mid of September and say problem with address. Then SKY cancel my order, then order the sky, they cancel my account after again as the engnering send back company the mistake signal say the order been miss connect then my order been cancel again, then I call back say to set my new order which need more two week for engineer to come for set up, lead me
    Two month of connecting SKY for nothing.
  • Reviewer
    Location
    Blackburn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful service! Contacted sky in November regarding crackling on the phone line and unable to use the line. Was informed an engineer would contact me. Rang back myself on January 2nd as not heard nothing and now had no dialing tone at All!! I had to unscrew the phone box on the wall.i don't see that is my job!!!! Can't wait for my contract to be over so I can leave this company!!!
    WORST COMPANY EVER DO NOT USE!!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So many sites blocked!
    So slow!
    Range is so terrible!
    Talk talk is cheaper and more reliable than this rubbish. I really regret choosing Sky and will leave as SOON as I can.
    Truly terrible wifi
    Just very very very bad

    Put a knife in your eye rather than endure the agony of choosing Sky Broadband
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad, poor, amateur customer service. Every agent says different. Because of them i was not able to cancel my package on time and their dodgy company charges me a few pounds.
    Don't buy sky internet product! Internet speed was very slow especially upload value was killing me which was 0.20 mbit max.

    Totally unsatisfied and never ever sky again.
  • Reviewer
    Location
    scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    MY YEAR OF HELL WITH SKY.
    First I will say sky was ok at one time. But not now. When you join them there will insure your broadband it very good for the first 30 days, as you have the right to cancel in that time,but there don`t want that. After that your problems will start, speed will start being reduce,etc.my problem was I have to turn it all off at the main`s just get on broadband to open any pages,ive watch it going on and of all year,trying to get on youtube a nightmare. And the customer service, is diabolical, there will never admit that its skys problem, there get you to do stupid things, try to blame your PC,try all the time to say it`s not sky fault, you are getting ex amount of broadband speed down the line,etc,etc,sky are only responsible to send to the main socket,etc,shall say no more. But leave with this, YOU ONLY GET WHAT YOU PAY FOR.CHEAP IS NOT THE BEST.im going with BT fibre in 2 days time, got a good deal, and if that is no better after the year im turning it all OFF.
  • Reviewer
    Location
    scarborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Well were do you start with this company,personaly it should be shut down.well my experience so far,when it works its ok,(that's when it works)most times its hit & miss,im forever having to turn it off at the mains to get an internet,and when you phone customer services,which are a complete joke,you try to explain what is happening with the broadband,first there say you are getting ex amount down the line to the Maine SOCKET,(which according to them is all there need to do to take your money)hard luck if its not coming into your home,then the next bit is blaming everything else except sky,well for 7 months now ive watched the broadband going off on off on,just last night had internet on (and it turned itself off & on 3 times,but if I phone customer services,that is not happening,realy,realy BAD customer services,sorry to say LIEING,come naturaly to them.and im sorry to say mosy other IP providers are the same.SKY used to be ok at one time,BUT I WOULD SAY DONT TOUCH THEM PEOPLE.
  • Reviewer
    Location
    Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst experience I had. It took me several days to cancel subscription. Speed was not as promised. Would never recommend this company.
  • Reviewer
    Location
    Northolt
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
  • Reviewer
    Location
    Llanelli
    Reviewing
    Sky
    Date
    Comments
    I can't even give it a one star! Is there a -1 star option available instead? Absolute nightmare! What does SKY stands for- Scammer, KissAss,Yucky! I think that pretty much sums up your company. You have this scammer policy but you kiss ass to customers by telling them how 'amazing' your product is and how they will suit them with a yucky after service. When I wanted to pay, there was no question on customers ID but when I had an issue, you hung up on me
    just because I can't remember my ID?! Your manager said you pride yourself in your customer service. I can see why! Being rude and hanging up on customer is definitely more of
    a complishment compared to your scammer policy. Before I started with your company, you promised that I will have fixed monthly plan but that did not happened as you then increased it later even though I have paid for twelve month in advance! And on top of then when I made the payment for 12 month in advance you said I don't have to pay anymore! But I was still charged! And finally after that 12 month I was able to break free from this evil curse where I am now able to terminate this contract because apparently I can't terminate whenever I want but you may charged me however you want and just use there is an increase in the rental line. I think they call it a fixed plan whereby its a fixed amount that is taken each time not whenever I feel like increasing the payment I could, especially not after I have made payment for that 12 months in advance, you charge me £27.90! Bravo! You truly are a scumbag! Your evil intentions must be seen through by your current customers and with the amount of negative reviews, your drop
    out rates must be more than your sign up rate! Is that the reason why you rob of your customers? I pity you pathetic company!
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Connection is constantly being cut off, avoid at all costs, if you make one decision today make sure you decide not to join sky, the supposed 'fast and reliable connection' is non existent,IT IS ABYSMAL.
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.
  • Reviewer
    Location
    Luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally useless I used Virgin & talk talk before but sky it's one of the worst. Ranking 00000000000000
  • Reviewer
    Location
    Littledean
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't even know what to write without getting unreasonably angry.

    We've had "fibre" (FTTC) for nearly 2 years now. For the first 2 months, didnt work and our phoneline was dead. Kept reporting it, kept getting told either "nothing was wrong" or "it'll be working soon". just as we threatened to take things further, it started to all work again. Since then, spotty internet with speeds anywhere between 5mb and 15mb and a noisy line.

    For the last month, our internet has been down to less than 1mb (when it works). Again, complaints to Sky do nothing as they keep saying "nothing is wrong, thats the speed you've always had". Ridiculous. Contract is now up, so we're changing to literally ANYONE else.

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