2,278 Customer Reviews over 57 pages
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- Location
- Billingshurst
- Reviewing
- Sky
- Date
- 2015-02-19
- Comments
-
Sky messed up our activation, so we've been without broadband for the last few days. Had to wait in queue for 30 mins yesterday, 10 minutes into it they cut me off and I had redial and start again. The guy I spoke to (Stephen) admitted it was Sky's fault and promised to call me back today, but he never did. So I called them back and got through to someone in India who was quite irritating but eventually transferred me to the UK. I ended up speaking to 3 different departments, having to repeat my security details and the problem each time. Eventually Helen said there was some kind of mis-match between systems which might be the cause, but she wasn't totally sure. I was told to wait another 24 hours. I asked for a refund of my activation fee (£20) and first month's line rental (~£16). She agreed to refund the activation fee, but not the line rental! I would not recommend Sky unless you want to be stuck without broadband, and spend hours one the phone being passed from person to person in their call centre. Avoid Sky at all costs!!!
- Location
-
- Location
- Bridgwater TA6 6GN
- Reviewing
- Sky
- Date
- 2015-02-19
- Comments
-
currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
My advice Pic a fibre optic connection for around the same price.
- Location
-
- Location
- rossendale
- Reviewing
- Sky
- Date
- 2015-02-19
- Comments
-
Hi all,
Been paying for this service for 3 years. In raininy seasons the connection become intermittent and drops out sevral times a day. Take 5 mins or so to reset the modem and router eaxh time. Not great. After 3 winters of telling them this they finally sent me a better version of thier router which seemed to fix the problem (although they still charged me for the pp £ 6)
Now with the new router only 3 out of 7 rooms can get wifi signal. But sky call this "environmental factors" which they say they can over BUT I can buy a booster for near £40 with pp.
Thanks sky :-(
- Location
-
- Location
- Fife
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
Overall I'm happy with Sky, anytime I've had issues the customer service has been awesome! Some people moan about unscrewing master socket... Get over it! every company does it!
On the whole it's a stable service, occasional drop out and speed is ok. Customer service has always been brilliant and the one time I had issues it was fixed fast.
- Location
-
- Location
- Bridgnorth
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
Our broadband speed has never gone above 3 mb/sec.
In fact when on dial-up years ago, the speed was better.
During peak periods, I might as well not bother.
As we on SKY CONNECT we are charged £17 per month.
- Location
-
- Location
- Why would you want to know?
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
The tv is amazing not doubt but the board band is the worst only one of four people in my house can only use it one at a time but when the person uses it the Internet is super slow and crashes alot I highly recommend not to buy this if you want to have slow internet
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
Sky was ok until a few weeks ago, unless of course you had to call customer services and you didn't have half a day to spend sitting on the phone listening to their annoying music and repetitive messages. The last few weeks the broadband speed late at night has, at times been comparable to the old dial up internet. In addition to this, the broadband connection keeps dropping off after 12am (when customer services is closed) I have often had to reboot the router. It happened again tonight and I was on the phone for 35 minutes, at which point customer services was shut again. I then tried to put a new post on the community forum but could not find where the hell I was supposed to enter a new topic. Absolute shambles. DO NOT sign up to Sky. My contract is up in a few months and I will be leaving them
- Location
-
- Location
- oakham
- Reviewing
- Sky
- Date
- 2015-02-13
- Comments
-
This broadband is utter rubbish... I would highly recommend you avoid sky like the plague! I'm on fibre optic but uet Ican't watch a 7 second you tube video... and at night the phone trips the house alarm and scares mhalf to death! I'm 12 and I know more aboit the product than the customer service personnel... to avoid all the issues that I have been through,pick differently!
- Location
-
- Location
- london sw7
- Reviewing
- Sky
- Date
- 2015-02-13
- Comments
-
I ordered their full TV, phone and broadband package.
The give you a 1 day slots for installation, so you have to block out a whole day.
Their engineer did text me on the morning of the installation with an estimated time that he would be at the property. The installation of their satellite dish it transpired would have required major surgery to the roof, a specialist installer and me being at the property for at least another 1 or 2 days. i would also need one of the neighbours to be there to access the roof of the building. the neighbours mostly live abroad!
the engineer then tried to set up the broadband. he plugged it in and said it would be working within 12-14 hours.
the next day, it wasn't working.
after another long wait on the phone, I was told we would another openreach socket from BT. That would mean another 2-3 weeks and booking yet another day to be at home waiting for a BT engineer. And then no guarantee that BT would be able to install the necessary cabling and socket the same day. Sky never tell you that you need a live BT openreach socket when they give you the hard sell...
So before you order, beware that you may need to use up a quarter of your annual holiday allowance....they don;t tell you that at the time they sell to you. However, I have no doubt that it is in the smallprint...
- Location
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- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2015-02-12
- Comments
-
Just moved broadband to SKY after becoming increasingly unhappy with my BT service (drop - outs, slow etc.) and their average speed of around 7mbps. I found the whole process very painless and simple. I called them yesterday as I was finding the connection speed a bit erratic and a lovely man spent an hour helping me work through a few things until the problem was resolved. We now average 12.4mbps with zero drop outs so a vast improvement on BT. I've been with Sky for TV since 1990 and I've always found them to be very helpful but perhaps I've just been lucky. Anyhow,I'm happy with my broadband so far and I'm glad I left BT.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-02-11
- Comments
-
Garbage provider, i`ve had Sky for 3 days and its completely garbage.. Ping keeps spiking from 50 to 2000. Sometimes works fine, however most of the time i can barely surf internet. No chance of playing online games either cause if pings spikes. I don`t even know what im supposed to pay for..
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2015-02-10
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-02-05
- Comments
-
Have been a Sky customer for 5 years, first with TV but latterly without. Have had a few grumbles with them, we had an intermittent fault on the line a year or so ago and it took them a while to track it down and fix it, so for quite a few weeks broadband would just drop out for 5 minutes or an hour for no apparent reason. It was frustrating but to be fair to them they did fix it in the end and at least they called back when they said they would etc.
Have now switched to another provider to save money and now I see what truly bad service is like I wish I had never left Sky - if I could go straight back I would, please Sky, all is forgiven, take my money, rip me off, just give me phone and internet and be polite about it, I thought in this competitive market those would be a given but actually they aren't.
- Location
-
- Location
- Norfolk
- Reviewing
- Sky
- Date
- 2015-02-04
- Location
-
- Location
- Waltham Abbey, Essex
- Reviewing
- Sky
- Date
- 2015-02-02
- Comments
-
My internet speed never even reached 2MB. The service became increasingly intermittent. Multiple (around 10) phone calls to sort it out, 3 engineer call outs and the end of my tether reached before switching to another provider
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
-
Extremely Frustrating! I switched over from EE to Sky a couple of weeks ago, and already I'm looking to jump ship and use another provider! First of all EE was alright, It wasn't the fastest in the world (around 4-5 mbps) but it was very very reliable, it never failed me, so after a year with them, I decided to go to Sky - bad move! the speeds is good enough, around 12 mbps, but the signal drops several times a day and this has been EVERY DAY since I've joined! This weekend its been like every 15-20 mins which is ridiculous. For a multi-million pound company, I really do expect better!
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
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If i could give less than 1 star I would. It has been 3 months now and it is the WORST internet connection.. Many many problems with speed , and customer service(some of them are soo rude). Today in a span of 20 minutes the router reset itself 4 times!!! This is unacceptable. Definately changing broadband this time.
- Location
-
- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2015-01-28
- Comments
-
Avoid this company like the plague.
They pretty much charged me for a service I didn't receive and when I questioned them for a refund they told me that it was "tough luck".
It's come to light that Sky reel you in with good offers then try to rob you in any way they can once they have you.
I am fighting a loosing battle with stubborn employees refusing to help me.
I hope when Murdoch buys his pies with my money he doesn't choke. - Don't trust Sky.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-26
- Comments
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I was very happy with O2 for almost 10 years. I happened to be with Sky when they took over O2, unfortunately. Ever since I face issues with speed, often I have no internet at all. It is so bad that sky representative actually told me to ask for refund in writing. I have no time to complain and listen to their excuses. I pay for internet so it needs to work. I am leaving Sky.
DON'T SIGN UP TO SKY!! YOU'LL REGRET IT.
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-01-26
- Comments
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Sky is rubbish over all no help with customer services and don't fix problems for you ! They expect you to pay but then expect you to do there job for them . I don't agree to unscrew things because you never no what is under there but they expect you to do it !
- Location
-
- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2015-01-24
- Comments
-
trustpilot starstrustpilot starstrustpilot starstrustpilot starstrustpilot stars a few seconds ago
Worst service ever
I signed up for Sky broadband over a year ago and they offered free sky TV at the time. Although i explained that I didn't think I would use the service I was told that they wouldn't charge me for the TV service without informing me beforehand.
12 months later I started to be charged so i decided to cancel my TV and broadband and move to another subscriber.
My broadband was cancelled and moved but they continued to charge me for Sky TV, which I was not using and they admit that I did request the cancellation by email, for 6 months. They have now agreed to stop charging me but will not refund for the 6 months they have already charged me since cancellation.
I've made multiple complaints and they refuse to acknowledge they have done anything wrong, apparently they only accept cancellations over the telephone and you cannot cancel by email or whilst logged into your account (even though there is the provision to cancel your account online they do not accept this as a request for cancellation).
I am truly appalled by the service and the responses I have received. Their staff lack basic knowledge of consumer law. I will never return to this company and have advised all my friends and family to beware of them in future.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-22
- Comments
-
Have had Sky broadband for 12 hours now and I am extremely disappointed with inapproachability. I was with AOL TalkTalk, they activted My broadband disconnected telephone and there is nothing I can do – cannot contact them, their live chat line advisor left without a ward- they are shy of giving their email address
- Location
-
- Location
- West yorkshire
- Reviewing
- Sky
- Date
- 2015-01-21
- Comments
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When first joining sky customer service appeared fine and the quality products were ok...although broadband has always been slow even though bt confirmed we should be getting very fast broadband. Recently we have had appalling customer service and have been spoken to rudely on the phone. As we are stuck in a contract we will stick it out till the end then will definitely be taking our custom somewhere else. Do not recommend.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2015-01-21
- Comments
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We joined up to sky around 2 weeks ago it is our first property and we looking forward to the whole experience.
We paid £10 fee for the box and set up and then £20 for set up and box of broadband and phone. We have now been informed no engineer will arrive to set broadband up or phone and we have paid for this. Absolutely appalling.
Also we have been trying to change our payment direct debit date for a week now and they said we can not do this until the 1st of the month.
I can not believe this every other company has allowed us to do this.
The service when you call is appalling when you can actually understand the person.
Shame we could not get Virgin in our area or we would have by fair.
Sky are useless only bothered about taking your money!!!!
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2015-01-20
- Comments
-
Painfully slow and constant disconnections. I've recieved 2 replacement hubs because of persistent wireless failures. I didn't choose this supplier, I was migrated from BeThere which was far better. Phone support is pretty good, I talk to them regularly.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
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Terrible provider, always slow, get about 6mbps and most of the time this will drop... Sky box crashes all the time, slow at downloading HD. The only compliment I will give sky is that they rarely ever go down, so in some respect they are reliable if you like browsing at low speeds, all the time. The interface for sky tv is pretty good and easy to use but I spend more time on the internet therefore I dislike it majorly.
Customer service says stuff will happen and nothing ever does.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
worst experience ever ,horrible nasty ,evil people DO NOT GET SKY no matter what this people hang up the phone on you when they don`t know what to do !! you will regret it if you get SKY !!!!
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
sky company promises 9 mega bite down load speed. most time I only get less than 1.5 mega bite. not happy with sky suppler. I will change suppler soon.
- Location
-
- Location
- Sunderland
- Reviewing
- Sky
- Date
- 2015-01-18
- Comments
-
The internet connection is terrible and it goes down at least twice a day. It has become impossible for me to use netflix or any other online video browser. I do regret now that I have signed them in the first place.
- Location
-
- Location
- DUMFRIES
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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i have sky broadband and every time my house phone goes i disconnect from what im doing and the internet has a spasm and stops working for a bit absouloutly awful.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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No complaints procedure OTHER THAN LOG IT AND CLOSE IT!!! DISGUSTING ..Determined to 'screw' every last penny from customers!
It's all in my title, have left and will not be joining again, poor service expensive and terrible customer experience. JUST DON'T JOIN! THERE ARE MUCH BETTER SERVICES WHERE THE PROVIDER WANTS TO PROVIDE A GOOD EXPERIENCE!
No allowances for disability except a fob off, talks about disability law 2010 with little understanding giving back stock answers! No reasonable adjustment made at all, in fact no adjustment made at all as required in law!
By the way, this is the first time I have left a review such as this!
- Location
-
- Location
- South yorkshire
- Reviewing
- Sky
- Date
- 2015-01-16
- Comments
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We have been with sky since it was first introduced both our landline and Sky boxes have been part of our TV entertainment accessories for years. Their customer service is beyond excellent, broadband is an absolute bargain given the reliability and efficiency of any requirements or problems if any arise has always been dealt with in a professional and an amazing manner. They really are one of the best established companies around, I would advise everyone to sign up with Sky.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-01-10
- Comments
-
Been with Sky for 6 years, they service has gone down hill, the broadband regularly drops out. Had to take 1 days leave for BT Openreach engineer to resolve problem. Was told problem was resolved. This did not spoke with Sky as I have limited annual leave. Wasn't interested could only offer Mon-Fri appointment even though I had already take 1 days leave. I know they are able to offer Saturday appointments, as I have a friend who works for Openreach. Do not go with them, only sticks to script cannot resolve complaint. Oh yes told me my complaint falls outside their complaints policy so they cannot log my complaint???? A joke of a company.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-07
- Comments
-
BY FAR THE WORST BROADBAND I HAVE EVER HAD. We tried to join sky in september, and it all started with a rep who messed up our account. We decided to go for the standard broadband, which he assured us would have enough mb/data/etc for a seven bed student house. After giving it some thought that evening we realised that it would be no where near enough, 17mb between seven people - he was clearly trying to make a quick sale. So we went back the next day to upgrade to fibre. Instead of upgrading our account he decided to try and cancel our old account and start up a new one, which lead to all kinds of problems. In all fairness to him, he didn't think you could upgrade your account - mistakes happen. This meant that the £5 upfront cost we paid with the first account took weeks to be refunded, and we were charged £35 to set up the fibre account (investigation from the sky team could not find what this charge was for - we had been conned) We recieved three sky boxes because of all the confusion, the engineer who came to our home to install the phone line (or whatever) didn't even ring our buzzer or leave a 'sorry we missed you' note. This then resulted in our broadband, being installed 2 weeks AFTER it was supposed to be. When it was FINALLY installed we received so many problems. Firstly, we were being charged more then we were supposed to, because the fibre deal we were offered by the rep had been embellished with reduced costs that weren't actually allowed (as we later found from an investigation taken up by sky), which meant that we were paying more than expected. Second, WE WERE ONLY RECEIVING THE STANDARD BROADBAND - VERY VERY SLOW. Sky could not offer us a refund for this, despite the living hell we went through. After we had been switched to the fibre package, we were still experiencing incredibly slow internet speed so I called them for the thousandth time - it turns out there was a fault in our phone line. The technician who came to repair it told me that it was COMPLETELY DISCONNECTED - which means that we were paying line rental when we weren't even able to use the phone (lucky enough no one needed to use it hey?). By this stage I was completely furious with Sky, as students we rely heavily on the internet for our studies. The internet still wasn't fast enough so I called again and was told to check our internet speeds - It was on 19mb when we were paying for 40mb!!!!! I was told on the phone to change the channel we were on, this did improve, slightly. However, after doing a broadband speed test today - unfortunately not on the sky website because for some reason I cannot log in - I have become aware that our current download speed is 3.2mb and our upload speed is 7.8mb!!!! I know a lot of you must be thinking, well a seven bed student house - you're bound to be using a lot of data, right? Correct yes, but i did the test this evening and there are only three of us in. Sky are the biggest waste of time, they are such a big corporation it is very hard to have any problems resolved without going through a long winded process (unlike talk talk where you can call the geek squad and they're great). We waited for over a month for our internet, desperately needing it as, by this stage, we had all started uni again. Sky is a money grabbing corporation and I will NEVER go with them again. Even after all of the problems we have had we haven't been offered any refunds - not even for when we were paying fibre prices but receiving standard. I recommend Virgin or talk talk all the way, I've never had any problems with them.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2015-01-06
- Comments
-
Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2015-01-03
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-12-30
- Comments
-
Connectivity is fine, but at awful speed. You'll be lucky to get more than 3Mb/s in central London
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2014-12-29
- Comments
-
after being with NTL then Diamond Cable and finally Virgin for about 20 years we moved to Sky with the offer of essentially a free years service (offset by M&S vouchers). They say "up to" 17Mb/s they estimated that we would get 5-11Mb/s (which would be fine) but we only actually get 0.8-1Mb/s down and 0.5Mb up. After talking to them ont he phoen they say the maximumkj we could ever get would be 3.7Mb/s they didnt bother telling us that when we were signing up. We;ve been super busy this last month or so what with christmas an all so now were trapped in this pathetic service for another 11 months. Ill be complaining to OFCOM about their sharp practices first thing in the morning. UPTO 17Mb my arris. what a complete shady rip off.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-12-28
- Comments
-
The so-called broadband (we are on the 2nd fastest highest available broadband speed)is extremely slow, unreliable and overall it is shambolic for an organisation of such a stature.
- Location
-
- Location
- n/a
- Reviewing
- Sky
- Date
- 2014-12-27
- Comments
-
awful! customer service is very polite but entirely worthless in terms of actual help. i have contacted them repeatedly. they have not helped me at all! i am so frustrated. i have tried and tried. i really don't think they care. not in the least.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.