Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1511 customer ratings since 2021-12-04 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,098 Customer Reviews over 53 pages

  • Reviewer
    Location
    Cleethorpes
    Reviewing
    Sky
    Date
    Comments
    Unbelievably bad. Only been with Sky 6 weeks and I have terminated the service. Not had broadband for a week, engineers supposed to be coming out today between 8 and 10, contacted Sky and after waiting 45 minutes to speak to someone was told the engineer had been cancelled and been booked in for another 8 days time! No explanation, nothing. TalKTalk I’m sorry for leaving you, I’m coming back! Sky is the biggest rip off with the worse customer service, don’t be fooled by the slick advertising, corporate ******** at its very worse. Avoid.
  • Reviewer
    Location
    Lutterworth
    Reviewing
    Sky
    Date
    Comments
    AWFUL SERVICE YOU ARE NOT ALLOWED TO LEAVE. I'm normally nice but I could honestly kill someone I'm so angry and upset. It's like talking to a brick wall. They also won't accept a hand written signed letter as confirmation of termination so still had to go through it all again 9 months I've tried to cancel
  • Reviewer
    Location
    Epsom
    Reviewing
    Sky
    Date
    Comments
    I have been with Sky for years. Broadband gets worse and worse. Takes hours to download a film. Their answer to upgrade! No attempt to resolve the issue.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Awful customer service, rude arrogant. Consistent lies, I know about IT and network speeds as I work in the IT industry myself. When reporting issues with speed I was told it is our problem deal with it. complete refusal to do anything, so at the moment we are paying £45 a month for half the speed we should be getting. Soon as contract is up, we will be leaving for another provider. Shockingly bad!!!
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Comments
    Literally the most pathetic excuse for an internet provider you could ever be scammed into a package for. The speed of the internet is entirely unpredictable but nontheless it takes 20 minutes to download 1GB files which is pathetic by today's standards, the connection itself is iffy too, you never know if you'll be able to keep a consistent ping to anything and whether or not you'll be able to watch the minimum acceptable video quality (720p) sometimes it even buffers on 144p. What happened to "no buffering" sky?. virgin media is better in every single way, it is more reliable in terms of the speed of the internet (in my opinion it eclipses the sky packages) only taking an average of 5 minutes to download much bigger files than sky could manage in an hour. all in all, Don't waste your time with sky and find a better provider because it is disgustingly bad.
  • Reviewer
    Location
    Llanelli
    Reviewing
    Sky
    Date
    Comments
    I can't even give it a one star! Is there a -1 star option available instead? Absolute nightmare! What does SKY stands for- Scammer, KissAss,Yucky! I think that pretty much sums up your company. You have this scammer policy but you kiss ass to customers by telling them how 'amazing' your product is and how they will suit them with a yucky after service. When I wanted to pay, there was no question on customers ID but when I had an issue, you hung up on me
    just because I can't remember my ID?! Your manager said you pride yourself in your customer service. I can see why! Being rude and hanging up on customer is definitely more of
    a complishment compared to your scammer policy. Before I started with your company, you promised that I will have fixed monthly plan but that did not happened as you then increased it later even though I have paid for twelve month in advance! And on top of then when I made the payment for 12 month in advance you said I don't have to pay anymore! But I was still charged! And finally after that 12 month I was able to break free from this evil curse where I am now able to terminate this contract because apparently I can't terminate whenever I want but you may charged me however you want and just use there is an increase in the rental line. I think they call it a fixed plan whereby its a fixed amount that is taken each time not whenever I feel like increasing the payment I could, especially not after I have made payment for that 12 months in advance, you charge me £27.90! Bravo! You truly are a scumbag! Your evil intentions must be seen through by your current customers and with the amount of negative reviews, your drop
    out rates must be more than your sign up rate! Is that the reason why you rob of your customers? I pity you pathetic company!
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Sky
    Date
    Comments
    I have to say I am totally disgusted with the way Sky has been since I have been with them over the last three months. I joined and since then they have got every bill incorrect.

    I made a complaint and they have now cut me off!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Comments
    Worst broadband provider I have every had.. no speed from day 1... 5 engineers to my house and still no difference... cancel and they knock my fibre connection down to 1.2 mg... absolute joke do don’t go with them
  • Reviewer
    Location
    Preston
    Reviewing
    Sky
    Date
    Comments
    Very slow internet wich I found.A lot of time wasted!
  • Reviewer
    Location
    Cumbria
    Reviewing
    Sky
    Date
    Comments
    I never, ever leave reviews. I feel I have to in this case because the service and value for money from Sky is so appalling. Speeds between 1 and 5, nothing wrong with the line, engineers visits etc etc. Luckily, I'm not contracted to them any longer so am switching - I've been with them for 10 years and realistically the service has been poor all that time. More fool me. Very very stressful when trying to work from home. They don't give a fig. Do yourself a favour genuinely, don't go with Sky.
  • Reviewer
    Location
    southampton
    Reviewing
    Sky
    Date
    Comments
    the worst service i have i ever had the dissatisfaction of using. continuously disconnects and when it is connected its the slowest internet speed that i have ever seen and used. when speaking to the customer service team i have been spun the same rubbish stories about how it will be sorted and how the issues are now resolved on more than 6 occasion.

    AVOID AT ALL COST!
  • Reviewer
    Location
    South Lanarkshire
    Reviewing
    Sky
    Date
    Comments
    A complete waste of time! I would highly recommend virgin!
    It’s customer service is terrible, it’s speed is alright when they’re actually available, and the reliability is outrageous!
    Sky broadband is a complete waste of money and would not recommend! If you do have sky then my heart goes out for you <3
  • Reviewer
    Location
    U.K
    Reviewing
    Sky
    Date
    Comments
    This is absolute garbage! The internet goes off for no reason when I never even touched it I can never play or watch tv or do anything with this stupid broadband! The customer service is absolutely terrible! They never help, all they do is say it’s fine when it’s not and worse is we phoned them up and the man told us the few steps to make it work and then the next day it was worse then before! Want a so called broadband that never goes on and then the costumer service is completely helpless and your stuck with no internet and money for weeks?! Then get sky broadband.
  • Reviewer
    Location
    Tenterden Kent
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are absolutely useless. It is always loosing the connection most around 4pm onwards and the only way to resolve it is to keep shutting down and restarting which as you can imagine is not always helpful. Trying to contact them and get help is yet another story - they fail to recognise it maybe their fault. Yet I have had another supplier in the past and never experienced this problem. Don't go with them if you want a reliable service
  • Reviewer
    Location
    Darlington
    Reviewing
    Sky
    Date
    Comments
    From day one the speed and reliability has been shocking even though we were told differently when they drew us in with sweet talk! Even though we complained from the start, we're stuck with Sky or else have to pay an exit fee. They are not prepared to waver this... Not happy
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    Don't get SKY if you have more than 3 devices connecting, I have a fiber optic broadband 75 MB. It's terrible and good luck getting them to help you out, their customer service is terrible too.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    Sky
    Date
    Comments
    Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
  • Reviewer
    Location
    Co Antrim
    Reviewing
    Sky
    Date
    Comments
    attempted to sign up to broadband - there was a problem and after an hour of speaking to their "support" they admitted they couldn't deliver the broadband to my number. But they are switching the line and have accepted the money. I was told I would now have to ring up to cancel. I have been on the phone 3 quarters of an hour being passed around clueless individuals repeatedly giving the same details over and over again only to be cut off before anything gets finalised. I have still not succeeded. They are on target for losing my phone line, taking my money and delivering nothing. And the only help they can offer is to cut me off each time I think i am getting somewhere. It's one of those noghtmares which refuse to end. Stay away. You have been warned. These people have zero respect for their customers

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.