Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 51 pages

  • Reviewer
    Location
    Blackwood, S Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    I have had a problem with my broadband speed since 2nd January 2016. The concern was discussed with your Support team and no concern was found, therefore i was advised to have my phone line checked. I have had a Technician from BT Openreach check the line at a potencial cost of £151 even though all he did had no effect on the speed of the Broadband! I have been back in contact with Sky Technicians to explain that there as been no change in the speed of my Broadband or phone.
    The issue was revisited and it was found that the speed had been set at a reduced level instead of the highest broadband speed, which i pay for. The Support Team Member assured me that any cost occured for the BT Openreach Technicians visit would be absorbed by Sky. I am very greatful for this gesture.

    Many thanks
  • Reviewer
    Location
    Blyth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.

    Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
  • Reviewer
    Location
    Blyth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    rubbish speed,bad service and bad customer service,all they care about is taking your money
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
  • Reviewer
    Location
    Bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky and BT Openreach don't exactly make a dream partnership. Installation confirmed by lots of text messages from them, I thought wow great communication. Engineer didn't show up. Rescheduled installation date only to be emailed a past date. Advisors haven't a clue, kept transferring calls then they put you on hold for ages then hang up the phone! What a farce!!!! Shocking customer experience.
  • Reviewer
    Location
    Bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    These guys want your money, fell for it,got £50 a month package for tv, phone line and broadband, happy days, the longer you stay the more you pay, now, after 3 years of loyal customer service i pay, wait for it, £129 a month, and this is with a reduced tv package, no sports, now the fun starts, try to add on, so easy, try to cancel they make it as hard as possible, i did'nt give in and have cancelled. Don't fall for the trap
  • Reviewer
    Location
    Bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete garbage. Have the essential package of 14 - 20mb because although being in the town centre next to the exchange fibre isn't available. Coincidentally i only receive the guaranteed minimum of 11mb. Can barley watch a youtube video and cant play games whilst being an avid gamer. No solution given when attempting to resolve and potentially upgrade, no help at all given to point me in the right direction. Genuinely the biggest piece of **** iv'e wasted money on.
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I was with o2, they were taken over by sky, not much changed.
    They are pretty reliable, but the download speed is less than a third of what I am paying for 5mb, instead of 17mb, so now they're putting their prices up, yet again, I intend moving to a different ISP to get fibre, and hopefully a faster connection speed, for the same price I am paying sky. It's time the government sorted out these ISP providers, you pay for one thing, but you get another, it's a scam.
  • Reviewer
    Location
    Borough Green
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky Broadband is the worst service available and they are absolutely impossible to contact. Recommend using any other service!
  • Reviewer
    Location
    Boston
    Reviewing
    Sky
    Date
    Comments
    Shocking customer service just cancelled, lovely customer service and deals to worm you in then treat you like dirt wouldn't recommend
  • Reviewer
    Location
    Boston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used sky broadband second time but very disappointed with the services both times.
  • Reviewer
    Location
    bourmemouth, dorset, england
    Reviewing
    Sky
    Date
    Comments
    Stay very clear if sky broadband! Thus is the second time i have had an issue with there broadband; i was with them 5 years ago and changed broadband because it didnt work at all thus leaving me internetless for 6 months before they could give me a "solution" whitch as youve might of guessed didnt work. I then went to BT and they were absolutly fabulous it only dropped out once in the whole year! Now i have gone back to sky because they gave me a deal; i now pay over £60+ a month on tv and broadband and 5 years on they still havent learnt from their mistakes and their customer service is still a gastly as before! THE INTERNET DROPS OUT EVERY DAY! im lucky to be able to connect for an hour each day before it stops working. The wifi is also terrible, i can be in the same room as the router and still only get 1 bar. This is disgracfull expesally when i pay £60+ a month. Im defenatly goinv back to BT becayse worst of all sky wobt compansate me and say "tgey cant do anything" when iv been troble free with BT for 4 years with ZERO complaints. Futhermore, this effcts my sky tv because when i want to chill and go on demand to download a movie it cant download because the internet is utterly, utterly and utterly poor!
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Sky
    Date
    Comments
    I hate sky. We ended up moving house with a 2 month old baby and for 3 weeks we have been without landline and internet. The first time no one turned up, then turned up to say connected to wrong exchange and again today no one turned up. Partner taking time off work to deal with them which has been pointless. No one calls us. We always have to call them. My mobile bill is through the roof as 4 calls to sky have cost £30 and the extra data bundles. Instead of enjoying the new house I keep going to parents house for urgent internet usage. Banking, new bill payments, contact baby doctors etc. And now its causing friction between my partner and I as to how long we should give them. Ii want to leave them for another provider desperately.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined in January 18. Was suggested my speed would be 15mbps.

    My actual speed is 4.5mbps. The line drops out regularly and after 6 weeks the price has increased by £1.25 per month.

    Need I say more...avoid sky broadband. It may seem cheap but it most definitely is NOT worth it.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    again router just all over the place with speeds but had to listen to another idiot telling me that it is fine
    Getting 0.6 down and 7 up on a wired connection but the router is reporting 67meg down and my slow speeds might be due to peak times lol
    Fuming with the "computer say there is no problem so it must be true culture"
    Switched to bt before writing this
    Sky router was obviously from the toys r us closing down sale
  • Reviewer
    Location
    bowen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just terminated with Sky, received a nasty letter from them stating they were terminating as i had not paid them! my payments were alway paid by debit & up to date. the letter should have said that i owe then £6.50 for my early termination!! tried as i have on a no. of occasions to contact them ALWAYS a waste of time as you can NEVER get them or their phone goes dead. speeds have always been bad and could never speak to C. services. NEVER AGAIN.
  • Reviewer
    Location
    Boyega
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute trash of a service. Opted for the 40mb/s optic fibre plan and for the past year or so, I have NOT even reached close to the advertised speed. To add further insult to the injury, the speeds I am getting is 2-5 mb/s and fluctuates and changes more often than Donald Trump changes his mind. The customer service does not help at all. They simply deny any mishaps on their side saying the connection seems stable on their side. Stable my arse. DO NOT GO WITH SKY! Easily the most regretful decision of my life.
  • Reviewer
    Location
    bracknell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    keeps dropping out then coming back only to go again for no apparent reason sometimes its fine for a few hours others only a minute or so. SO Frustrating!
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I had Sky Superfast Fibre Optic Broadband installed 13 October 2015 and I wish I had stuck with Three network dial-up dongle. I cannot even browse Amazon because I keep getting "Time out" messages.

    Only phoned up once because the Non-Customer Service Rep was so abrupt and gave the impression he did not want to know !!!

    Wish I had checked this website before I signed up. I am going to contact Trading Standards to see if they can advise me because this product is not fit for purpose.
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As i sit here writing a review on my phones Internet as it is more reliable than my sky 23mbps broadband i am confused. My date of installation went as planned and my broadband 10 days later but still havent got a reliable connection many of my evenings plans have ended in me cursing the sky (company). It has been 3 weeks now and still nobody seems to know or care about. Virgin must be loving it who has their number lolz. Also the 'engineer' decided where the phone line was going and installed it like a 5yr old. A massive waste of time. TURN BACK AND AVOID ALL THE STRESS
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't waste your time with this useless company. ***** customer service.Its been 72 hours without the service that I pay for and absolutely NO HELP!
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless service I would give it ZERO star rating if I could
    Don’t see why we should pay for such rubbish Broadband
    Even My friends pet Snail movers Faster than my Internet connection.....Makes me wonder are we paying for someone else’s Wifi service.
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      5 stars
    Comments
    I have been with Sky for 3,5 years now and never had any problems. I am only a bit dissapointed in the download (10 mbp) and upload (1 mbp) speed of the internet. Wish that was a bit higher. TV is good. If you cancel extra packages it is cancelled at the end of the month and the next month you don't pay for those packages anymore. Very quick service. Very friendly customer service. Very outstanding with not having any problems for almost 4 years.
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Keeps disconnecting, poor speed, poor support. The only good thing is that it is cheap.
  • Reviewer
    Location
    Bradley, stafford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved to sky about 2 weeks ago from BT. Was dubious but the savings were good. Took the fibre max package and am getting 62mb download and 20mb upload, matching that from BT. Early days but so far am very pleased. The savings will be the icing on the cake.
  • Reviewer
    Location
    Braintree
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Reviewer
    Location
    Braintree
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First had broadband with them about 8 years ago. Our package includes line rental and anytime uk call package with normal broadband -cost about £36 pcm. It is ok if you only have a pc maybe laptops. Add in smartphones, games consoles tablets etc and its pretty slow and unreliable.
  • Reviewer
    Location
    Bramdean, Hampshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I was with O2 until I was transferred to Sky Connect. Initially, broadband was OK but more recently, the download speed drops regularly at 4 pm each weekday and all day Saturday and Sunday until midnight from about 6Mbps to under 1 Mbps. At one point it bottomed at .09Mbps! This, despite my house being about 700 metres from the BT Exchange and 100 metres from the Control Box. Sky Customer Service, however, has been excellent and sent an Open Reach engineer on 4 occasions to try - albeit unsuccessfully - and determine the problem which, I suspect, is caused by extreme 'traffic management'. Sky Customer Service have acknowledged the problem, and I am now in the process of moving to another ISP. I am afraid, therefore, that I could not recommend Sky Connect broadband.
  • Reviewer
    Location
    Brentford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Working from home with Sky broadband?? I work better from 4G hotspot! This broadband is a joke, doesn'teven load a regular Google page, not to mention a YouTube video or anything more!!! The customer service tried to help me for few min and then left me hanging without saying anything,waiting for me to hang up, I was wating on the clock 25 min without getting any replies, was talking alone like a fool!!
  • Reviewer
    Location
    Brentwood
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
  • Reviewer
    Location
    Brentwood
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband was more reliable before going on fibre. Often cant even do the speed test.
  • Reviewer
    Location
    bridgefoot workington cumbria
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband running d/l 864kbps u/l 339 kbps should be running 1.4 megs i am paying for rubbish broadbandmy next move is back to B/T
  • Reviewer
    Location
    Bridgend
    Reviewing
    Sky
    Date
    Comments
    Absolutely appalling! Broadband is slow and router needs constant resetting. Download speeds as low as 700 kps and never faster than 1.4 most. Apparently that's normal according to Sky! Our phone line continually ceases to work and we are only 100 m from the exchange. Avoid Sky at all costs as their services are rubbish and customer service is not existent!!
  • Reviewer
    Location
    Bridgend
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet keeps dropping, if I've watched a few programs on my smart TV the next day my internet goes off...if I use my Sonos speaker for a few hours ..my internet goes off. Like Sky are metering your use? Then the usual switch off and on, unplug wire....it's a fault outside your home- engineer came next day it was broken again. You can't get any tech support before 9am! Just rubbish, I regret getting sky broadband.
  • Reviewer
    Location
    Bridgnorth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It started off well, then over several months the service (internet speed) dropped off! I rang them to ask why, but they insist that it has been improved? It doesn't reflect the reality when I tested the speed online I got 2.54 when the promised 8.0. OK, it was 18.20 when I needed the internet.... but this is something they should prepare for. This is little better than dial-up!

    Disgusted.
  • Reviewer
    Location
    Bridgnorth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our broadband speed has never gone above 3 mb/sec.
    In fact when on dial-up years ago, the speed was better.
    During peak periods, I might as well not bother.
    As we on SKY CONNECT we are charged £17 per month.
  • Reviewer
    Location
    Bridgwater TA6 6GN
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    currently we have basic unlimited SKY Broadband with anytime calls around £33 a month The average download speed we are getting is around 2Mbs during busy times down to 1.38Mbs. This is appalling low speed for the price. The internet also freezes and we have to log out and in again during busy evening times.
    My advice Pic a fibre optic connection for around the same price.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.