2,278 Customer Reviews over 57 pages
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-07-26
- Comments
-
The service that I have had from sky has been absolutely horrendous. The broadband is extreamly slow! Virgin is much better. When the router breaks, which it will as I have had 3, the call waiting time is minimum 40 mins each time and then someone on the other end hangs up! Would never in a million years recomemd Sky to my worst enemy! Horrific expirinace! Never again!
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-05-13
- Comments
-
In Sep 2015 I changed from BT to SKy Broadband. after 2 months I started experiencing loss of service and every 3 days my connection was lost and I had to contact them to fix the problem. After all these months the problem kept going and the only thing they did was to give 2 vouchers of 5 pounds. Last week (4/5/16) they decided to send a technician to see what is actually going on and the guy changed the router, the wall socket and did some wiring. My broadband so far is more stable but when I called to request for compensation for all these months experiencing the problem they said that they do not give credit on the account and they will send me again a voucher which, according to them, costs actually more than the cost of my loss of service. this company sounds like a joke
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2021-06-11
- Comments
-
Quite possibly the worst broadband provider in the uk. Slow speeds, unreliable connection and the cancellation process is a joke. Everyone knows that any cancellation must be in writing; with Sky you have to write to them and then PHONE them afterwards to cancel.
Stay well away!
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-01-07
- Comments
-
Absolute **** told that we can have upwards of 50 devices connected to the hub without slow down and it's cutting off half of the 16 devices we have on granted we use a lot of bandwidth but we told them that we have a lot of devices connected and need more bandwidth when we signed up so now we have 7 or 8 devices that just can't access the internet and to top it off the ones that can might aswell not be connected because out of the 30 mbs we are paying for we get a consistent 400 KBS
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2019-03-05
- Comments
-
We are on sky fibre and it is up and down. Phoned several times and cannot get out of the contract.
Will definitely be cancelling when contract ens.
About time ofcom did something about these companies charging for a service which they cannot provide.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2019-04-10
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2018-01-11
- Comments
-
Been sky customer for 9 years moved houses to install services on my new addres booked the appointment twice and taken two day off from work enginier cancelled twice saying it's two dark to carry out services. No compensation nothing .would love to give them 0 star
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2017-06-14
- Comments
-
Very poor quality.. always disconnecting. You just cannot watch any videos smoothly even on YouTube. You can only expect a normal speed of network in the afternoon for around 2 hours during weekdays. If you want to use internet at night or weekends you need to be very patient and wait wait wait. The worst broadband experience I have ever had.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-02-25
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-10-31
- Comments
-
Sky does not really care about the inconvenience that the customer face. I was promised to have a active connection on Aug 15 but it was delayed for 2.5 months and finally I was told that they can’t provide me a connection. They earlier promised that they will give me a compensation for the delayed number of days. But when the order was cancelled I was given nothing facing troubles to have a broadband connection for 2.5 months and still going
- Location
-
- Location
- birmingham
- Reviewing
- Sky
- Date
- 2019-05-26
- Comments
-
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2015-11-11
- Comments
-
Horrible servirce. Waiting since mid of September and say problem with address. Then ＳＫＹ cancel my order, then order the sky, they cancel my account after again as the engnering send back company the mistake signal say the order been miss connect then my order been cancel again, then I call back say to set my new order which need more two week for engineer to come for set up, lead me
Two month of connecting ＳＫＹ for nothing.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2017-10-05
- Comments
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Moved house almost a month ago to a family members house who also had Sky. My mother called up to inform them, told to call back a week later in order to get our services switched on. My family member in the mean time had hers switched over 3 days into the move. Mother called up and spoke to a customer service advisor who's level of English was worse than a 1 yeat old told us he'll get it switched on in a week. The week passes no internet on, I call them up and get told that we had apparently signed up for Fibre which will take 4 weeks to be turned on. I get a confirmed switch date for 5th October. Call up and promised it will be on for 6. 7pm no internet call back and spend 2 hours on the phone to be told Open Reach missed the appointment and no one contact me to inform me. Now they say they cannot do anything until next week. I would seriously consider staying away. Calling up Virgin Media first thing tomorrow.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-08-12
- Comments
-
We have sky TVs and broadband. Never had problems with either. Broadband speed could be better but from what I have read of the others we are doing quite well. Download speed of 6mbs, no dropped line, no complaints
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2022-12-31
- Comments
-
The Wi-Fi is constantly buffering and then the streams are alway freezing I’ve got fibre and that’s not cheap so we want the fastest. However from the same week we have had problems and called customer support but the problem still not fixed. This service is paid for every month and does not cross reference correct.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-03-10
- Comments
-
If I could put 0 I would you are a mo ey grabbingfraudulent company that think you can Intemidate your customers into paying you late payment fees for contracts you automatically renew by not giving any access to cancelling them before they begin. And then try send debt collectors after it. Well you have met your match I will take you to caught if I need be you are nothing more than a bully and should be ashamed of yourselves. Sky is not worst the hassle of something goes wrong buy virgin or any other competitor
- Location
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- Location
- BIRMINGHAM
- Reviewing
- Sky
- Date
- 2017-11-08
- Comments
-
Many calls to them!
I got an engineer appointment to fix my problem, no one came and then the customer service told me that the speed is maximum which not reached 6.
I have cancelled the contract with them.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2016-06-19
- Comments
-
DO NOT GET SKY BROADBAND!!! Absolutely terrible, took 3 days for my son to download a game. I am supposed to get a download speed of 5. I have been told my HD Boxes use 2 each. So that leaves barely nothing. Go to virgin!!!
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-12-29
- Comments
-
Worst company to use, I paid for the Ultrafast broadband service for 1.5yrs, during the first year, the internet connection was horrible, kept on coming in and out, only had a fast connection at night. I mostly work during the day so this did not affect me, however, from the 24th of December 2023 until the new year, they had an outage in the area which they did not bother to fix and left me without internet connection for 1 week during the holiday period, when I asked how long it would take, I was told they don’t know. Horrible customer service, each representative had no clue how to solve the issue. Never use sky, waste of money, I was paying £38 a month for 150Mb/s, and before them I was using Virgin for £28 a month for 250Mb/s, I will never use this company again, waste of service and horrible customer service.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2022-10-14
- Comments
-
Sky is pathatic pathatic. Very very bad connection worst customer service. I wanted to upgrade my broad band speed, witch they were not able to and were asking me to contact open reach if ask them to upgrade their services then we will be able to upgrade sky services. Even the agent said if you want to upgrade this is not sky problem. Pathatic.
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
-
Sky Fibre was awful. We also paid for the booster and still the service did not deliver.Called customer services several times as well as had an engineer check broadband. We tried and it was not for us.
- Location
-
- Location
- Birmingham UK
- Reviewing
- Sky
- Date
- 2009-10-10
- Comments
-
When first signed up for 16Mb I actually received 7.1 for almost a year with occasional drops to 6 Mb. After that the speed has been greatly variable in range 3 - 6 Mb
- Location
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- Location
- Birtley
- Reviewing
- Sky
- Date
- 2015-08-27
- Comments
-
Absolutely atrocious service from the beginning, sky promised a instillation date with in the first week of signing up. True to there word I got one however no enginer showed up due to lack ofengineers in the area! I know have to wait 3 weeks to use the services I asked for! Joke!
- Location
-
- Location
- Blackburn
- Reviewing
- Sky
- Date
- 2018-01-02
- Comments
-
Awful service! Contacted sky in November regarding crackling on the phone line and unable to use the line. Was informed an engineer would contact me. Rang back myself on January 2nd as not heard nothing and now had no dialing tone at All!! I had to unscrew the phone box on the wall.i don't see that is my job!!!! Can't wait for my contract to be over so I can leave this company!!!
WORST COMPANY EVER DO NOT USE!!!
- Location
-
- Location
- Blackburn Lancashire
- Reviewing
- Sky
- Date
- 2017-08-30
- Comments
-
Just been on the phone with sky customer service and was told to buy a new router because it's not working well as what it should, it goes off from 12 midnight till around 5 in the morning and they said it was my responsibility to take care of the router..... are you joking me right now! Also to get a new router I have to pay £69. Even though paying £30 a month for the last two years means absolutely nothing to them...!! Disgusting
- Location
-
- Location
- Blackheath
- Reviewing
- Sky
- Date
- 2022-08-15
- Comments
-
If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits.
Facts about SKY telesales team, they cold-called her and sold her the following:
• Superfast fibre broadband, when she has no smart phone, laptop or any internet device.
• An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV.
• A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month
More facts about SKY:
• They charge twice as much as their own subsidiary, NOW TV, for the same service.
• When you try to leave, they lie, saying you cannot keep your phone number.
• They offer better deals to complete strangers on U-Switch than they do to loyal customers.
• They refuse to answer letters.
• They will not provide copy invoices, or even their own address for serving legal papers.
• They have no policy to protect the elderly or vulnerable.
My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable.
- Location
-
- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2016-06-30
- Comments
-
Seriously 2016 and its rubbish! Not really the speed although it's not great but it's doesn't always work. Regularly it's not picking up. I feel unless you pay over the top fees for fibre optic (although ppl have said that's rubbish too) you get the broadband speed and reliability as the 1990s dial up connection. Disappointed with Sky as a whole and I'm leaving soon as my contract is up.
- Location
-
- Location
- BLACKPOOL
- Reviewing
- Sky
- Date
- 2022-05-18
- Comments
-
We have been sky customers for 10 years, when we changed house in February we got it a letter with information that the new tenant has ordered internet from another provider So our services will be canceled from April 1. After 3 months, it turned out that they only cancelled the internet, not the TV and we have to pay money for these 3 months.
- Location
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- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2017-07-18
- Comments
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I have been with sky for nearly 6years never had a problem the past few mths my internet been goin on and off more then 5 times a day sky has sent people out 2 look the openreach worker 2day said I need the main phone line put in the front room as it's in hallway no where near plugs so I rang sky 2 get 1 and I got told I will have to pay (if I went with talk talk I would get it free) I told him I can't afford it as our wages goes on all bills/rent/food so I ask what is goin to happen if I can't afford it I get told pay it so I give up I will be telling every1 I know not 2 go on sky and I will be looking for something what works I have still paid my bills with my internet playing up thanks sky for nothing you will be losing a good customer
- Location
-
- Location
- Blackpool
- Reviewing
- Sky
- Date
- 2015-01-28
- Comments
-
Avoid this company like the plague.
They pretty much charged me for a service I didn't receive and when I questioned them for a refund they told me that it was "tough luck".
It's come to light that Sky reel you in with good offers then try to rob you in any way they can once they have you.
I am fighting a loosing battle with stubborn employees refusing to help me.
I hope when Murdoch buys his pies with my money he doesn't choke. - Don't trust Sky.
- Location
-
- Location
- Blackwater
- Reviewing
- Sky
- Date
- 2019-09-26
- Comments
-
Well what can I say. I'm on day two. I've been told by the BT engineer that the line is good and should get speeds around 60 meg download and it's nice and clear. We plug in the sky router and NO device, wireless or wired, can get anything about 4.5Mb, with pings that reach anything up to 450ms. Clearly not fit for purpose I waste time on calls to customer services on day 1 to be told "Don't worry - it'll be activated overnight and should be good tomorrow". That brings us to today. No improvement on download speeds at all, cut off by customer service after numerous transfers and switched to a text system without even asking me. At present, it's looking like it's going to be headed straight to the ombudsman as missold for a full refund and very public (I'll make sure) embarassment for Sky.
- Location
-
- Location
- Blackwater
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
-
I moved from Virgin to sky but I wish I just stayed with Virgin. First the agent told me yes it would definitely be activated a week from that day and that worked perfect for me. This was around the 7th November. 2.5 months later still no service. I started to call in and all I was getting was 24- 72 hours it would be activated. I was very angry and I wanted some honesty as to what was going on. I ended up speaking to a patronising manager who said I had to pretty much wait The agent assured me it would definitely be on for New Year’s Eve. They are sub contracting to BT so they have to rely on them. It’s disgraceful honestly
- Location
-
- Location
- Blackwood caerphilly wales
- Reviewing
- Sky
- Date
- 2018-12-30
- Comments
-
Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time.
- Location
-
- Location
- Blackwood, S Wales
- Reviewing
- Sky
- Date
- 2016-01-19
- Comments
-
I have had a problem with my broadband speed since 2nd January 2016. The concern was discussed with your Support team and no concern was found, therefore i was advised to have my phone line checked. I have had a Technician from BT Openreach check the line at a potencial cost of £151 even though all he did had no effect on the speed of the Broadband! I have been back in contact with Sky Technicians to explain that there as been no change in the speed of my Broadband or phone.
The issue was revisited and it was found that the speed had been set at a reduced level instead of the highest broadband speed, which i pay for. The Support Team Member assured me that any cost occured for the BT Openreach Technicians visit would be absorbed by Sky. I am very greatful for this gesture.
Many thanks
- Location
-
- Location
- Blyth
- Reviewing
- Sky
- Date
- 2021-05-25
- Comments
-
Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.
Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
- Location
-
- Location
- Blyth
- Reviewing
- Sky
- Date
- 2018-12-16
- Comments
-
The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
- Location
-
- Location
- Bognor Regis
- Reviewing
- Sky
- Date
- 2023-10-16
- Comments
-
I would not recommend getting sky broadband. I placed my order on 20th September, it’s now 16th October and I’ve just been told I won’t get it before 3rd November. That’s 6 weeks and that’s not guaranteed. They constantly blame delays on orders and blame Openreach don’t have engineers available in my area. But yet when I enquired with talk talk and BT they can book an engineer within 10-14 days which is acceptable!
- Location
-
- Location
- bolton
- Reviewing
- Sky
- Date
- 2017-05-25
- Comments
-
rubbish speed,bad service and bad customer service,all they care about is taking your money
- Location
-
- Location
- bolton
- Reviewing
- Sky
- Date
- 2019-05-06
- Comments
-
no problem with staff. had wifi 9mnths goes off will nilly use our own phne data,programs wnt record sky said wifi reboots between 2am 7am. moved all living room round as cnt have rooter on glass near glass.paying for a service which is not being provided
- Location
-
- Location
- Bolton
- Reviewing
- Sky
- Date
- 2015-11-20
- Comments
-
Sky and BT Openreach don't exactly make a dream partnership. Installation confirmed by lots of text messages from them, I thought wow great communication. Engineer didn't show up. Rescheduled installation date only to be emailed a past date. Advisors haven't a clue, kept transferring calls then they put you on hold for ages then hang up the phone! What a farce!!!! Shocking customer experience.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.