Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 51 pages

  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    The staff in their call centres seem to have tried hard to fix the problems with my line, but since switching to them my broadband has gone from being "rock solid but a little sluggish" to "OK for a while, but sooner or later, totally useless". After escalating my problems, my connection was good for a while, but now it's heading for the toilet again...
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I've been a Sky+ HD, telephone and broadband customer for the best part of 3 years and during that time had very little issues with the (non-customer support) service received in return for my £60 pcm. The broadband was always fast and reliable, the phone line was always active and the HD TV quality was great.

    When we first signed up to Sky 3 years ago, they confirmed an installation date and then didn't even turn up/communicate they were no longer coming so having taken a day off work wasn't a good start.

    In addition they started the cancellation process of my Sky contract on the instruction of a 3RD PARTY without even checking / validating the request with me!! This has led to weeks of jumping through hoops and being passed between Sky departments to avoid having the broadband and TV cut off.

    I'm now looking to move house which will require me to move to a temporary property before moving into my new permanent one. This means that I can't simply move my Sky subscription so instead I'm having to cancel my subscription with the intention of re-joining in a month or so.

    Trying to cancel my contract has been a complete nightmare. Sky appear to have deliberately made the cancellation as difficult as they possibly can, ignoring emails and letters, not returning phone calls, cutting me off whilst on active phone calls and passing me around department to department. When asked to speak to a senior manager/complaints department they repeatedly cut hung up on me or refused to put me through, stating that Sky doesn't have a complaints department (despite it clearly stating you can complain by phone on their website).

    I am SO dissapointed with Sky's customer service that there is now no chance that I will re-sign up with them when I move into my new property as I will opt for BT or Virgin Media.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been with Sky many years and recently switched to Sky Q. The new routers they supply are absolute garbage, unreliable, constantly dropping connections and variable speed.
    I have had two now and both failed within weeks - in the end I switched back to the old router I have had for over 4 years now. If you are a new customer and don't have that option it must be a nightmare. They really need to sort the router quality out.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I'm moving away from Sky because we don't need the TV service anymore, and because our bills seem to be completely random between 45 and 60 pounds recently for no apparent reason. Got confirmation of the move on the 22nd, but Internet stopped working today, one day early at midnight. And that's after about 10 years with Sky. Make of that what you will.

    Unless you need Sky TV, anywhere else is better!
  • Reviewer
    Location
    Basildon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Reviewer
    Location
    Basildon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    its very very hard to leave sky.
    they make it very hard to charge more from you.
    prices are high.
    Indian call centers hard to deal with
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When I first signed up to sky I applied for an account which included 6 months reduced broadband. For reasons out of my control this attempt failed.
    I then received a phone call offering me what the operator said was basically the same package. Amongst all the jargon I failed to catch the part where she would tell me that the 6 months reduced broadband would not be included. By the time I noticed this, I was signed into a 12 month contract.
    At the end of the 12 month contract, I received no notification that my contract was ending and so i could apply for a new service. Instead I was placed on a rolling contract.
    At the time on the phone, the operator also offered me free weekend calls, I said "I wasn't planning to use a landline phone anyway." I was told, "well it doesn't matter because it comes free, so you may as well have it". after 12months however this service became a service i was paying for.
    I received no notification of this fact either.
    Partly my own ignorance and lack of organisation and partly I believe the misinformation and smoke and mirrors of the sky sales team, leads me to write this review and warn others of the consequences of signing up for broadband with sky.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The only time sky want to talk to you is when they are trying to sell something to add on to your package. As soon as you say your uninterested they just hang up and aren’t bothered about anything else you want to say.

    Disappointed with sky
  • Reviewer
    Location
    Gowdall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    When I signed up to Sky I was promised download speeds of between 2.9 and 4.9 Mbts. I asked them if they were certain, as these speeds have not been my experience in the past but they assured me that the predicted speeds were correct. After installation and 10 days of bedding the broadband in, my speed was and still is between 0.5 and 0.7Mbts. After complaining about this they eventually sent out an engineer who tested everything and told me my installation and equiptment was set up and working ok and the speeds I was experiencing were the only speeds I was likely to get. There is fibre running past my doorstep and has been for over a year but Sky say they cannot give me it yet.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The service is OKish - sometimes really slow and can even hang-up. SKY usually have deals but DONT inform you when it ends, thereby forcing you to pay a much higher price - Loyalty is NOT rewarded.
  • Reviewer
    Location
    carlisle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Got home after a weeks break and no internet or landline phone , assumed it was a temporary fault switched the box , router etc off and on again , still no joy.
    Left it overnight still not working spent god knows how much calling sky on mobile got the bog standard its the micro filters response.
    They posted new filters as expected did no good i had already established myself it was the phone line by simply plugging the phone direct into the socket and bypassing all the sky gubbins altogether.

    Called sky back after 10 minutes of being told it was my fault and my equipment they eventually made an appointment for openreach to attend which they did this morning 11 days after the fault was reported .

    Engineer checked line said in seconds the line is faulty , checked the socket the line outside and the box in the street it turns out another openreach engineer had needed to disconnect our line at the exchange to repair another line but had forgot to re connect our line.

    took an hour no apology but at least its working.
    Sky service is terrible..
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Wi-fi cuts our when I use the phone line. The phone line has a background crackle on it. Sky did not tell BT that I had switched and I was charged by both companies for a couple of months. Sky then told me that I should have informed BT, which I had - I told them I was leaving them for Sky and BT told me that I was allowed to inform them Sky needed too!! All in all when my contract is up I will look to move again. I used a switching company in the hope that it would make my life easier and they would get me the best deal. It did not and they gave me the deal and booked it as a new deal which made them the most commission rather than a switch.
  • Reviewer
    Location
    Northwich
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've recently moved house (2 miles apart). First OpenReach connected me to someone else's line! Previously I was getting around 16Mbps download which was quite good. Tests with assorted speed testers show below 3 Mbps and as low as 0.6 now. I've just downloaded a 12.5 MB file which previously would have taken about 20 secs but took nearly 6 minutes! If the broadband was as good as their customer service it'd be okay. How I miss Virgin!
  • Reviewer
    Location
    Wallasey
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    Poor speeds and unreliable connection, useless for live streaming!!!
    Kinda defeats the object of paying for broadband!
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
    And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
  • Reviewer
    Location
    Yate
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    Sky Broadband is the worst service.
    We joined Sky and cancelled their broadband package 6 weeks later as we had 0.5Mbs. We joined O2 and went to 5+Mbs instantly.
    Unfortunately O2 sold their broadband to Sky and we are (bizarrely/strangely back to 0.5Mbs). So we have cancelled Sky broadband again and are nowing joining BT.
    Sky is the worst Broadband ever
    Aug-2014
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We switched to Sky and we were informed we could claim back out fees from previous provider if we switch. Despite 28 emails, using Sky’s complaints procedure and speaking with an advice, we have not received it. We only receive an irritating generic email. They also took money from our account without permission but later re-credited this. Once our contract is up, we’re leaving. It is impossible to get through to anyone to resolve issues.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Reviewer
    Location
    Edgware
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    To sum up, sky is totally useless!!Avoid it at all costs.
  • Reviewer
    Location
    Bath
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    I live on the outskirts of Bath and my SKY broadband tops out at 1.2Mb.
    The worst thing is that's the best on offer!
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    If you like having distinctively average broadband that will cut out and then come back on again randomly this is the company for. If you want poor customer service when trying to fix the issue, again the company for you.
  • Reviewer
    Location
    Braintree
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Reviewer
    Location
    West Pennard
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    Broadband is slowing down and is currently appreciably slower (27Mbs) than the minimum offered (39Mbs)
  • Reviewer
    Location
    Barnet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Speed depends on the package you take but customer service and incompetence of the team from Sky and Open reach to get things right the first time around is shocking. Lots of training needed there, poor Management overall it seems.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have been with sky for a number of years now, I used to praise them but recently my views have changed. My upload speed is crap, my download speed is poor, and everything is crap about them. The customer service is top notch, very friendly staff and seem to know what they`re doing.

    The hardware on the other hand, router, micro filter, etc. VERY POOR, Heres an example, within the hours of 21:00 and 00:00 ( I should be in bed but I have insomnia) I have disconnected 8 times, I have even written the times down im that sad, but in all fairness, if your paying out of your butt for internet, you should get a better service.

    I suggest everyone avoid sky, they were once the best, n now the worst. I am considering changing very soon. So good luck to anyone who considers them!

    Best post this before my connection goes again..
  • Reviewer
    Location
    Newtownards
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
  • Reviewer
    Location
    Hythe Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    I have been with Sky for 7 years for Broadband and phone only so I pay a little extra for not having Sky TV. Initially speed was good at around 14 Mbps after it had settled which is better than what BT said I could get at the time. As time has gone on speed has dropped, normally these days if I check I get around 11.35 Mbps but today it is showing at 7.35 Mbps, this sort of drop would suggest this is temporary due to maintenance. Over the 7 years I've been with Sky the cost has slowly gone up, initially I was paying £22.00 per month it is now around £40.00. Up time is typically good and maintenance is typically done around midnight if it means a loss of service which minimises inconvenience. I can not really rate customer service accurately as I have never needed to phone them so please ignore my rating for customer service. I am looking to change to Optic Fibre but I will not stay with Sky because of their cost as much as anything but who to go with is the question, all providers seem to get their fair share of bad reviews.
  • Reviewer
    Location
    Macclesfield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    My fibre BB is really not too bad for a basic service.
    However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
    When I called they offered me £1 off!
    In my view , Sky now see their customers as 'cash cows'.

    I've been with Sky for 17 years (for TV) and they really don't respect that.

    I'm leaving to get a sensible price for my BB and TV.
  • Reviewer
    Location
    Norwich
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The worst customer service. So bad it has to be deliberate. When you do finally get problem sorted according to agent it turns out to be a lie. Now left and that in itself been a nightmare. Overcharge. Money taken without authority. Equipment returned but they say not and now want to charge. Each dept does not have a clue what other is doing and don't even try to get hold of a human being. Avoid at all costs. Not worth the grief
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have been a sky customer for over 27yrs. I phoned those 2weeks ago to see if they could help me about a tree that got so bushy it was stopping my signal. The man on the phone said to me it is best moving over to having fit sky Q. The Engineer was book for the day I was of work and time. I sat in all day to have a phone call saying, sorry can’t get to you today as over worked. I was thinking he make it the next day or so but no was told the earliest it be will be the week after as he got so much on putting new customer on sky. They could not have been more unhelpful. I had to pay the £149 for this to be fitted to. When I phone up to asked as why this could not have been done sooner i was told i could cancel which i did, but my payment will be sent back to me in 3 to 4 days which after a week got an e-mail saying it be paid in 3 to4 days’ time again but they take next month’s payment out as well. I have now cancelled the phone broadband and sky altogether now, as the customer service is that bad and I was not getting a full service any way now. I definitely would not recommend sky to anyone. Totally useless, unhelpful and ungrateful towards loyal customers.
  • Reviewer
    Location
    grimsby,lincolnshire uk
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      1 star
    Comments
    on broadband connect in the middle of the day its fine but from 5pm onwards get a very slow speed its 8mb and about that time i get less then 1mb and frequent disconnects
  • Reviewer
    Location
    Winchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Fast when it works, annoying when it doesn't. Customer service is an utter joke - one that isn't funny. Long waits, horrible distorted music that hurts your ears, useless service when you finally do get through.
    It's pointless sharing your info with them - they'll ask you the same questions over and over anyway. If you have more than one brain cell and know what the problem with your connection is anyway you're better off committing suicide rather than watch these inept morons visit you three times and ignore what you're telling them.
    1.3 billion pounds profit a year, and they can't get the simplest things right. Avoid like the plague, no matter how cheap you think they are.
  • Reviewer
    Location
    ilford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Speed varies by the hour, the basic broadband package is rubbish , so you have to get a more expensive package to supply multiple devices. But even that isn't stable. Trying to talk to a remote call centre is totally frustrating. They make Virgin look good!
  • Reviewer
    Location
    North London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    I made the big mistake of switching from hyperoptic to Sky for my broadband. I've had nothing but troubles since. Constant outages and unreliable internet. When asking for an engineer to take a look, the wait time was more than one week i.e. I had no/poor internet for a week while working from home. Would not recommend Sky at all.
  • Reviewer
    Location
    birmingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.