Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2175 customer ratings since 2021-08-12 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 52 pages

  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    The broadband was initially set up swiftly with no fuss and never had any problems with it. The speed was decent for standard broadband (decent enough for my needs anyway). We had some problems with the broadband when we moved house (this was found to be the openreach socket or line at fault) but the Sky customer service person dealt with this excellently. The guy over the phone (which was from a UK based call centre) helped me eliminate all the basic problems and then he booked engineer when it was found that it was a more serious problem. The internet was fixed about a week later with minumum fuss and has been running perfectly ever since. Would definitely recommend.
  • Reviewer
    Location
    Basildon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Drops out all the time and only average 3mb on speed tests and ment to be 17. Only good point was that it was free for a year
  • Reviewer
    Location
    Falmouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't seem to sort out internet. Kept me waiting for month and refuse to explain the delay. Avoid sky, seem I'm stuck with them now
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having been a long time BT Broadband customer, I made the fateful decision in January to switch to Sky, largely so I could have my TV and broadband on the same bill. The issues began when Sky inexplicably started sending my broadband to my next door neighbour. This meant a month's wait to actually start receiving broadband services given the 2 weeks it takes to took for my neighbour to take back their line, and then the further 2 weeks for Sky to finally take over my BT service. Fast forward to mid March, and I finally start receiving broadband services from Sky, which is exactly 1/3 of the speed of my previous BT service, which is also incredibly unstable. I was told upon complaining, that there is an external issue with the openreach hub out in the street (what an amazing coincidence that this issue began at the exact moment my service switched over to Sky!). Needless to say, my patience with Sky is at an end, and I have run home to BT with my tail between my legs like a sad ex-boyfriend begging for their former partner back.
  • Reviewer
    Location
    Salisbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
  • Reviewer
    Location
    plymouth
    Reviewing
    Sky
    Date
    Comments
    just came to the end of my sky contract so feel I can write an honest review of sky fibre broadband. When we first got it it was perfect but as the months went on it got slower and slower and more unreliable. I am paying for 100mbps download but currently getting 30-40 when stood by my router and 10-16 from about 8 feet away. My ping is anywhere from 35-50. I would not recommend sky for Internet and will most definitely not be using them again.
  • Reviewer
    Location
    Corby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    First the bad: The router isnt great. but you can invest in a better router or in WAPs to fix that.

    The pricing. Its not cheap and if you invest in sky cinema there are still a bunch of films on sky store that you have to pay more for.

    The good: Customer service has always been fine. Never unhelpful... but not ground breaking either. I've always been able to get help where I've needed it.

    The BB is decent though. My work computer is hard wired into the router and I never have any issues at all, I stream movies in HD on the tv (2 tvs at the same time).
  • Reviewer
    Location
    Woking
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very happy with the service, speed and reliability over the past 18 months. Just a shame my bill is now doubling so having to move to a different provider.
  • Reviewer
    Location
    rhyl
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sometimes i check my speed, and i have 14 mbps download, which is good!
    othertimes i'll be getting 500 kbps download, i phone sky and they just say that because i'm not connected with a cable it's nothing to do with them, 'We're sending 19mbps to your router, what ever happens after that is nothing to do with us' is what a sky worker told me down the phone.
    Internet randomly drops twice a day!
  • Reviewer
    Location
    Belfast Northern Ireland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Wi-Fi I have ever used translink Wi-Fi is better
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service, ordered the line through a comparison site and then called them to change the date. They cancelled my order and then tried to get me to sign back up with a more expensive package. I tried calling many times and had to hold for long 15-30minute waits. In addition they promised to phone back but i did not get one call. Really bad company, i will not use again
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been 8 weeks no sign of broadband. Can't watch any channels that require Internet. Can't work from home. Want to cancel. We can't get through on the phone. Sky contact us ASAP.
  • Reviewer
    Location
    South Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky Fibre Unlimited is a very reliable, very fast, internet connecttion. I now get 28mbps compared with 20 on Zen Internet Fibre. Sky are my favourite ISP.
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just been told by sky that my broadband speed is ok!
    its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
    Elsewere tells me it's only 0.5Mbs.
    Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
    I just feel like I'm being mugged off now
  • Reviewer
    Location
    East Sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
  • Reviewer
    Location
    Pontefract
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Promised 2 Mb but never anywhere near it, used to get 4.9 Mb with Pipex homecall, but now i`m stuck with 12 month SKY contract, shouldn`t have listened to sales hype
  • Reviewer
    Location
    Bethnal Green, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Reviewer
    Location
    Attleborough Norfolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Advertised a minimum of 13mb/s, it’s averaged 3mb/s over the 2 years

    £40 a month to be mugged off, be better stealing WiFi from a library
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID SKY AT ALL COSTS!!

    Firstly I would not give Sky any stars at all if possible, I think negative stars should be added in Sky's case. I'm currently moving and went to cancel sky finally the TV, Phone, Internet, everything. On getting through to an agent. He was English and surprisingly really easy and nice to talk to, unlike any other time I've ever had to contact them like the 3 weeks I had no Internet and nobody English speaking to explain the situation to (asked for a new router, I was surprised when a micro socket turned up in the post and not a camel). Only problem was after 6 years being with them paying for terrible Internet speeds, he managed to lower my bill to as little as £27 a month which is over half the price I'm paying now. Then yesterday making use of my 31 day cancelation time I started a download of 17gb. That was at 6pm. It is now 10am the following day and the download is on 10.5gb. My dial up Internet was faster than this. I get less than a mega bite of upload speed and 3.3mb of download speed, though I was told if I go unlimited I would get up to 30mb. Complete robbery. The website only offers numbers that charge you and make you wait in a que for 4 hours before you et through to anyone. There is no live chat across the Internet like a chat live window. I would rather eat Ghandi's sweaty sand covered flip flop than go with sky ever again.

    PLEASE DO NOT SIGN UP WITH THEM. THEY TAKE YOUR MONEY AND ONCE YOUR A CUSTOMER IN A CONTRACT FOR 18 MONTHS, DO NOTHING FOR YOU! BUT IF YOUR A NEW CUSTOMER YOU CAN HAVE EVERYTHING AT HALF THE PRICE.

    BE CAREFUL ITS A TRAP!!.
  • Reviewer
    Location
    UK Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Is rubbish,don't waste you money with this
    I call tham to cancel the contract that i had ,and they make me to renew the contract you gone get better internet.
    Nothing changes the internet is still very slow and is going off the mostly of the time.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Incredibly slow and weak connection. The sky hub is downstairs and it was impossible to connect to it from upstairs so we bought the sky wifi booster. The signal is still weak and its very difficult to connect to the wifi from the upstairs rooms even though theres barely any distance between the sky hub and the rooms
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t even deserve the 1 star!! Telling us that we have upgraded our package when we haven’t! Swore blind to them that neither me or my boyfriend have put the pin in at all. Bill is supposed to be £40 a month. £70 this month because apparently we have ordered box sets! Telling us that they won’t take it off of our package so our new bill each month is £70. You mugs! 2 weeks before Christmas and we have a baby on the way! Only been with you 2 months! Can not wait to leave you! Can’t afford £70 a month which is why we agreed to £40.
    Just looked at all of your other reviews and I am disgusted that you can treat your customers this way!
  • Reviewer
    Location
    WALES
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky keep throttling our download speeds, my speed test results: 6mb (but it's more like 100kb), when we should be geetting something like 15mb. It's taking about 2 minutes just to do a simple google search, this is ridiculous!
  • Reviewer
    Location
    Leigh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Had sky for over a year I pay 80 pound a month because of added on extras I.e movies but they add about 1 movie to sky cinema every 2 month really wouldn't recommend I've had Virgo before and they was a lot better.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Rude customer service. Likelihood is I will withdraw from contract using 14 day cooling off period.
  • Reviewer
    Location
    croydon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    worst experience of my life..they keep you on hold always when you call the customer care and above that they keep on postponing the installation and even after 1 and half month they didnt do it. They are really really bad
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had order broadband from sky on the date of 26th of june14 ,paid for router which was delivered on time without any problem,As well recieved couples of letter from sky in my property.,Then after got appointment to install broadband on the date of 7th of july 14(1 pm to 6pm). but the bt engineer did not come in my property,He never rang buzzer and never phoned me as well.then i phoned sky customer help centre,and explained about my problem ,i meet a manager named Collins who offerd me free first month bill cause of their fault then I need to re book an appointment 18th of july(8am to 1pm) which was agreed by me.but on this time also the engineer didnot come in my property and he never phoned /never rang buzzer.again I made call to sky, explained everything about the situation,i asked them "Compensation". This time i spoke with named of Rosy(Ext. 25212),She said , they are giving me good offer cause of their missleading information to bt engineer(not able to exsis iin my property).however she does not what they are providing me,if want to know i need to wait at least 4pm cause currently she is going to have her lunch and not able to speak with her manager to address my problem,So i was waiting her call ,got call but she still doesnot know about offer said her manager is really willing to lookafter the customers,she said she is going to leave a voicemail regaring offer at 5pm and she will arrange an appointment 21th of july(tomorrow) 1pm to 6pm.which was agreed by me.But i never recieve her voicemail regarding offer,never got another phone call .Today i just loged in My sky account and checked "track my order",said my order already has been cancelled. Then again phoned the sky customer care centre,whichwas totally unacceptable,the guy was Daniel,he was just ignoring me,he stared to argue with me,said it was my fault not their ,he only believe Bt engineer,said my order has been cancelled and need to re-book He was speaking totally rude,then i said i dont want speake with you ,given another lady ,the she said "hello"" hello" then she hang up the phone,At last time again i tried a call ,there is a guy better then them explained everything,said he only knows my oeder has been canelled by under the name of his colleague "Amber" she is off today,suggested to again phone tomorrow 11am to 11pm.So this is my long story from 26th oj june to till today 20 th of july.I really don't know about that what type of engineers are working with them,they don't know the how to ring the written buzzer of property and even to give a phone call to the customer if they face problem to enter the property.The sky staffs are "big lier",they are not really willing to solve the customers problem,(I suppose the are giving wrong property address to their Bt engineers).
  • Reviewer
    Location
    essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    installation was meant to be 19062017 in actual fact was 26072018,in this time two children studying for a'levels and mock exams clocked up £112 worth of additional data on phones for revision.SKY as gesture of so called goodwill refunded twenty ponds activation fee.Uunder no circumstances do sky or bt open reach take any responsibility for additional charges incurred by my family due to their inability to supply services when agreed bear in mind that you no longer have services from previous internet service provider.DO NOT USE SKY THEY WILL TEST YOU TO THE LIMIT AND SIMPLY HIDE BEHIND CONTRACTS THEY ARE NOT WORTHY OF YOUR BUSINESS .The biggest thing to bear in mind is this just because they are a big company doesn't make them the best as this case highlights they have become too big to care .
  • Reviewer
    Location
    saket
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    Big zero for the entire 4 categories... I used this service worst network, customer service totally nil... I will never recommend any one for this service... It's a very bad experience for me in Delhi...
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Friday night, no signal, 57 min on the phone with the no skilled technician to tell me that an engineer needs to come in but not available over the weekend and had to wait until Monday. Bad service. I cancelled my subscription.
  • Reviewer
    Location
    middlesbrough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    had sky broadband over 3 years never had a problem.
    Have now upgraded to fibre un - limited which isn't as good as expected but with no hassle been compensated with a good 12 month deal Always excellent customer service If your on Talk Talk with them just dial 150 from your home phone and straight through...FREE
  • Reviewer
    Location
    gwynedd
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I am currently looking for a cheaper deal with broadband.
    I cant however fault SKY, never any issues with my fibre broadband, I get 38Mb when hardwired to the router, something I think other users ( who complain ) don't actually do. they probably base their experience on doing a speed test via Wifi, not a good test. SKY are also open to negotiation when it comes to them possibly loosing your business.
  • Reviewer
    Location
    Warrington
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just ahhahahahhaha 8 times its stopped playing a song on u tube and sky you no when we are not using you turn off as i carnt sleep and every night from 2am to 6am its offf your bad an im switching enoughs enough you mays well where white and black stripped jumpers.
  • Reviewer
    Location
    bolton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I was with o2, they were taken over by sky, not much changed.
    They are pretty reliable, but the download speed is less than a third of what I am paying for 5mb, instead of 17mb, so now they're putting their prices up, yet again, I intend moving to a different ISP to get fibre, and hopefully a faster connection speed, for the same price I am paying sky. It's time the government sorted out these ISP providers, you pay for one thing, but you get another, it's a scam.
  • Reviewer
    Location
    herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ridulously low speed.Awful customer service. Hard to access support. Altogether really bad
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband i have ever had . I have the top package and i have had faster dail up absolute nightmare
  • Reviewer
    Location
    London (limehouse)
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
    Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Reviewer
    Location
    Perthshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shockingly bad - must have been a real mug to stay with them for 2 years. Broadband constantly on and off all day every day and slow beyond belief. Called them regularly to complain and tried 'over the phone fixes' with customer services numerous times and still had the same problem. They always seemed to blame Openreach. I eventually requested they send an engineer out at which point I was told I either paid for the visit or signed another 12 month contract. Told them to shove it and have moved to BT
  • Reviewer
    Location
    Llansilin
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Really good nice customer service and speed

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.