Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 207 pages

  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible customer service for an unerliable broadband at an expensive price. They choose ridiculous times to carry out their maintenance works and they provide no infomation whatsoever about when it'll be back online (and that's if you can even get through to them). Highly reccommend choosing any other broadband supplier.
  • Reviewer
    Location
    Sligo
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are the single worst internet provider I've ever had the misfortune to deal with. Their internet was reliable as the customer service. The home broadband for almost over a month would drop every 20 consistently for hours. I fully believe that the internet was not working more than it was working. And don't try and get help from there customer service. Your better of beating your router with a stick. That might actually do something unlike their help.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give this terrible company zero stars if I could. They lie, and then they lie again. Ignore their promises that they can install broadband on a date, they have no control and only tell you what they think you want to hear. Liars.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The only time sky want to talk to you is when they are trying to sell something to add on to your package. As soon as you say your uninterested they just hang up and aren’t bothered about anything else you want to say.

    Disappointed with sky
  • Reviewer
    Location
    Oswestry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with sky broadband for years, used to be fine but over the last couple of years we face constant line drop outs and even worse WiFI drop outs in various places in the house. Multiple times engineers have been but say theyre happy. Sky CS tell me they guarantee speed not the WIFI and just try to upsell
  • Reviewer
    Location
    Prestatyn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor, previous broadband provider was really good an I wish I had stayed with them. Skys router is poor, we now have blackspots all over the house and Sky just want to charge me more to overcome this. Previous router from other supplier worked fine so obviously Skys equipment is poor. Nothing they can do apart from charge me more! Useless.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I do not advise anyone that has sky tv to have sky Broadband .Due to poor connectivity and lack of Wi-Fi , you loose both sky tv and all the other entertainment packages ,like Netflix,Disney,etc
    You can’t even watch YouTube,you have no internet .
    Rubbish system and Wi-Fi is terrible .
    Can’t wait for sky contract to end .
  • Reviewer
    Location
    Newtownards
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Not working for two days, and very expensive.
  • Reviewer
    Location
    St Helens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Down 3 times in 8 week period
    Lied ref engineer coming out
    averaged 8 days to sort out each time
    Had to chase them several occasions as they promised to contact us.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.