Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 201 pages

  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had a router problem after one or two issues finding the correct department.
    Eventually I spoke to SHABANA at the technical office who was so very patient and efficient even phoned back when the line went dead, very impressed.
  • Reviewer
    Location
    Northwood
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So trash always disconnecting causing me to lose matches in games because I always disconnect the WiFi doesn't even reach the damn kitchen which is like 5m away from the router I hate sky will tell my dad to switch to vigin
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t waste your money! Worst broadband I’ve ever had. No better than dial up! Costs £42 a month for sheer frustration in trying to watch anything online and only one device can be used or it can’t cope! Worst 18 months of my life! Totally useless! Not fit for purpose!
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Absolutely appalling. Terrible customer service. Shockingly bad. Wanted to upgrade my broadband to faster speed. So far it’s taken 10 phone calls (and each time I’m given a different story) and 2 months and it’s STILL not been sorted out. And all the time I’m paying for broadband I’m not receiving and my mobile bills are Sky high as I’ve no wi fi. Please please please don’t get broadband with these clowns because if you do, you will be sorry. Time for me to contact Trading Standards I think....
  • Reviewer
    Location
    Epsom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I’ve had. Cannot watch TV for more than 5 mins without it pausing, often for a few minutes. Unable to efficiently work from home due to the broadband intermittently and repeatedly dropping off. Tied into a contract for 18 months but seriously thinking of ditching Sky and going with another.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly says that the access point is temporarily full despite it being used by only a few devices;there have also been other reports of this from over a year ago yet sky haven't bothered fixing the issue. Even when it does work the loading speeds are incredibly slow.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky has so far been the best internet provider I’ve had in london. The setup was incredibly easy, we had no issues getting connected, and the internet connection is much faster and more reliable than Plusnet, which we most recently used. (I won’t even mention the horrendous experience we had with TalkTalk.)

    I appreciate broadband quality can be very location-dependent, but in this part of north London I can honestly say Sky is fantastic.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Internet provider in the UK. Inconsistent, slowest speed, worst service. This deserves no stars. The UK is a 1st world country whereas this provider is a 4th world country provider. I'd rather kill myself than use this WiFi ever again.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    0 stars actually says sky fasted broadband is a lie wrost slowest WiFi ever have sick of using sky least I have a decent WiFi if my office at work no way I can work from home

    Never ever using sky again when I switch and contract is up
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad WiFi really slow service awful
    Won’t recommend sky

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.