Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 2216 customer ratings since 2021-08-07 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,061 Customer Reviews over 207 pages

  • Reviewer
    Location
    Herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I check my speed it’s very slow
    When I check on sky it states No Problems and 34 mb every day
    Shame I really don’t want to change as how can another company speed thing up it will be the same phone line
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Their customer service is just appalling! I called them and they have called me multiple times over the course of a month and still cannot sort out the mess. When I called them recently to make a complaint, their representative was rude, arrogant, and patronising. He dismissed the issues I was facing and said it was not really a priority for them to resolve and that I need to wait from a few weeks to a few months. He couldn't care any less. He also was talking to me like a was toddler. Either Sky has hired the worst customer service people in the UK or it is their tactic to dismiss complaints. You really cannot make this up!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Due to poor customer service cancelled my sky broad band within the term period. However, I have received a letter for termination charge for the full year from Sky. Now I am going to take them to the court for mental harassment.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be by far the most internet issues I've had with any company,I'm currently gettimg 3.8MBPS/282.9 KBPS, go to another broadbrand povider this aint the one, for the money and problems you get it's not worth the hassle, save yourself time and money.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
    This caused my data to run over which I am being charged for by Sky.
    I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
    I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
    I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
  • Reviewer
    Location
    Prestwhich
    Reviewing
    Sky
    Date
    Comments
    I'm meant to be getting 70 mbps and i've been getting 2 - 10 mbps. I've called them up and they say everything is fine, I can't do anything on the internet because it's so slow!! Also due to an admin error which they won;t admit to, they changed my phone number which I had for almost 40 years and they said I had to pay to get it back..
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One downloading stuff, another cannot use. Slow as 1mbps. Worst services. Hope it dies.
  • Reviewer
    Location
    Ruabon Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We left sky because of the internet service they provided and we went back because of tv thinking we would have a more reliable broadband provider, due to the hyped advertising they dish out.

    Well how wrong. We had a sky dish fitted and the engineer took thw sky booster away because the new tech router can handle pretty much any distance.

    WOW!!!

    What a lie!

    The broadband drops out at every moment it can. My son cannot play on playstation and online games because of wifi drop out.

    This is turning farcical and I will be calling Sky tomorrow to shout and ball and say either fix it or we leave and cancel everything and move to BT.

    I am not accepting any BS from them either. Turn it off and on again. Move it away from the socket.

    Basically I think what they do is hoyk you in with a great conmection and then when they get other new subscibers the older subscribers lose internet reliability.

    We live 20mtrs from the phone exchange and should have no problem with internet.

    It is a joke and they are a fraud of a company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely ABYSMAL. Steer well clear. Shockingly bad. I ordered high fibre broadband in July. Openreach kept cancelling my order. Every time I rang I was told a different story. 11 phone calls later I was told they don’t provide to this postcode. In the meantime I’d incurred a huge mobile bill due to lack of WiFi and broadband. I was told they’d refer the matter to Openreach who’d write to me with an offer of compensation. £5 per each day I was without broadband. 2 weeks on and NOTHING. I just rang Sky and they knew nothing about it. Steer well clear of these clowns that r you’ll regret it...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.