Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1511 customer ratings since 2021-12-04 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,098 Customer Reviews over 53 pages

  • Reviewer
    Location
    LEICESTER
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I was a happy Be There,good speeds(upload and download),reliabiliy........Then they sold out and we were moved over to Sky.And its been down hill ever since,constant disconnects,very unstable low download speeds.Had enough and canceled and moved to BT Infinity2.
  • Reviewer
    Location
    Looe Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Great TV -if skewed towards younger market. Broadband is dire though; speeds in evening and weekends around 0.2MBs (!). Takes ages just to open a web-page and sometimes even that fails.
    SKY told us it is BT's doing and could only be resolved if paid for superfast broadband (we have with BT).
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The quality of the broadband has definitely deteriorated over the two years I've been with Sky.

    My biggest bugbear with them, though, is their customer service. The majority of it seems to be automated these days, and they go out of their way to make changing your package confusing and difficult. I was sent a letter recently telling me I was being moved to a new package - not at my request - that would cost me £4/month extra. I tried to change it back online - completely unclear how to do so, and unclear whether the change is being effected. I did it over the phone, on an automated service, and thankfully held on to the bitter end of the very long, pointless automated message (about 4 mins of waffle) - because, the voice told me, if you didn't hang on and press 1 at the end, the change wouldn't be effected!

    Con artists. Check everything really carefully to make sure they don't rip you off through the back door.
  • Reviewer
    Location
    Loughborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    First of all, I am greatly disappointed from the Sky service so far.

    I bought an essential broadband package (it started with a cost of £19 a month and then they increased it to £24 for no reason). I was supposed to have an average download speed of 11 Mbps and an average upload speed of 0.8 Mb, which instead are 1.63 and 0.16 Mbps - incredibly slow. Just to give an idea of how slow it is, there is no way to watch a movie in HD.

    I decided to upgrade my setup as a superfast fibre was available for £26/month - this with the idea that Sky connection is not good in my area. I will get the fibre activated in 10 days and let's see how it goes. Hopefully, the fibre will do what is written on the tin and will be location independent.

    PS customer service and Sky policy are awful.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have never experienced such appalling customer service. Their record keeping is unbelievably poor which means you inevitably spend hours of your life chasing them whenever anything goes wrong, which is frequent. Cannot recommend less.
  • Reviewer
    Location
    Australia
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible experience when I terminated my service. Had to engage third party to resolve problem. I would not recommend anyone.
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I made a mistake by switching my services to SKY. Awful broadband speed. I cant wait to move on from SKY.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Useless impossible to contact customer support. Moving to new supplier, but tbh I think they are all useless.
  • Reviewer
    Location
    kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    sky shows top speed not throughput speed frequent loss of signal plenty of promises to increase throughput lasts 48 hrs then back to same old grind I live one third of a mile from exchange possible , 17+ achieved 8 will not even power new stream channels on TV
  • Reviewer
    Location
    Blackwood caerphilly wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wifi totally waste of time. Should get 40mbs getting 0.08 to 22.4. No signal if i move 10ft away from router. Had sky out several times Sky engineer says there's a problem with broadband signal phone sky they say its working fine no help at all. Went to Argos bought wifi adapter for £19.99 plugged in set up in 60sec can now get signal no prob. Sky just want your money not interested what happens after total waste of time.
  • Reviewer
    Location
    East sussex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I would highly advise not choosing sky if you are thinking of upgrading to a fibre optic connection. When it works it's great, but getting it to work is like trying to get blood from a stone. I signed up for 34mb fibre unlimited, I receive about 0.6mb. Totally useless 'Sky Heal' which is "designed to help you get reconnected" really what it does is tells you to make sure you have plugged in your router so unless your a total idiot it cant help you in any way. Cant play a computer console online, simply will not connect.
  • Reviewer
    Location
    Spilsby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Ive been with sky for years and not really had many issues with them till the area had a nasty thunderstorm. We lost our phone and internet. I phoned them and they on Saturday morning and they said it would be repaied on the Monday, it wasnt. I sat on my mobile for over an hour Monday evrning waiting for the next supervisor and they cut me off before I said a word. So another hour plus waiting in the que and finally I got someone. They said my repair is a complex one, I didnt beleive them. they said I could take I was all ready in the process if leaving sky so I guess because Im leaving Sky they dont care. Th up yo a week to do the repair. Tanks Sky Ive given you many years of loyal service and because Im moving to EE because they are £25 cheaper you cant be bothered to reconect my phone and broardband. Thats poor loyalty for you.
  • Reviewer
    Location
    Waltham Abbey, Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    My internet speed never even reached 2MB. The service became increasingly intermittent. Multiple (around 10) phone calls to sort it out, 3 engineer call outs and the end of my tether reached before switching to another provider
  • Reviewer
    Location
    WY
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I left Sky for another broadband supplier and before I did so, I called Sky about the money left in my account which should be refunded to my account after I left. The customer officer said that the system would do so automatically but there was nothing happened. I called Sky and another officer told me that the system would never process this automatically and customers need to call Sky to get their money back. I write this for your information. Best regards
  • Reviewer
    Location
    Leigh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Had sky for over a year I pay 80 pound a month because of added on extras I.e movies but they add about 1 movie to sky cinema every 2 month really wouldn't recommend I've had Virgo before and they was a lot better.
  • Reviewer
    Location
    Coventry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Cannot download as signal never gets high enough.
  • Reviewer
    Location
    redditch
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    over the last few weeks broadband keeps dropping, rang sky they suggested moving my router etc to where the phone line comes in which is not possible as no electric socket, I have had the broadband where it is for the past four years with no problem
  • Reviewer
    Location
    aberdeen
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    rubbish use to be very fast but has went down hill very fast
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Canceled at end of contract, offered sky TV at no charge so I said o k .Then found out they charge10 pound a month for TV.if I cancel TV and keep broadband and phone the price goes up more than 10 pound. What a con. Seems they just take every body for a ride...
  • Reviewer
    Location
    Cumbria
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First thing to say about Sky is that, regardless of the problems we had, their customer service was top class. Their call center was also based in the UK which is a luxury BT can't seem to afford.

    However, the product itself was bad. No, scratch that - it was VERY bad. We don't get "super fast" broadband in Cumbria anyway, but as I work from home I need a reliable, usable download speed - 3 Mbps or above is usually fine for me to do what I need to do online. We had been with BT for about a year and we'd been getting between 5 and 7 Mbps so I was happy with that, but when BT came up for renewal, the price for phone plus broadband was essentially the same as the price at Sky for phone, broadband, and Sky TV, so we decided to switch.

    Sky's salespeople assured me that the speed was purely determined by the infrastructure in my area - i.e. the cabling, telephone exchange, etc. and that therefore I should expect to see a similar speed after the switchover. Sky's website offered a more conservative estimate of between 2 and 6 Mbps for my postcode, but after the reassurance I was happy to proceed.

    We switched from our BT router to the Sky router around 6:00pm on the date of the switch over and immediately noticed a difference in speed - it was SO much slower. It remained painfully slow all evening, even past midnight into the small hours so I don't buy this "peak times" nonsense.

    We'd gone from getting 6 Mbps on BT earlier that same day to getting 0.3 Mbps from Sky in the evening - a drop of 95% of our broadband speed.

    0.3 Mbps is about what we've averaged in the evenings since. The speed starts to drop around 4:30pm, and by 6:00pm it's like using dial-up. I need to be accessible for work, it's part of my work contract that I'm available to jump on and sort out any issues that arise in the evenings and Sky broadband makes it impossible for me to complete my job.

    The speed falls well below even their lowest prediction. I have spoken with Sky about it, and their very nice customer service rep ran a bunch of line tests and so on to make sure everything was configured correctly. She was then straight and honest with me and told me that there's nothing they can do, and that the only way we'd be able to get back to the speed we'd been enjoying would be to switch back to BT.

    So that's what we've done and our contract with Sky for phone and broadband has been cancelled. If you're looking for a basic service and don't mind using it at off-peak times (like during the day) maybe Sky broadband wouldn't be a bad option. But if you want to be able to use your internet connection in the evening or at weekends, you're really better off looking elsewhere because Sky, by their own admission, simply do not have the equipment to keep you online at anything like an acceptable speed. I'm very disappointed with Sky's product, though I am grateful for their honest customer service advice.

    Strongly not recommended.
  • Reviewer
    Location
    gildersome
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have sky fibre for a month now it is the worst decision I have made regarding broadband, after at least 3 calls a week to sky all I get is the same response I need to change my channel, I am now out of channel numbers to try, (bring on virgin) The worst advice from sky is to go to sky .com for help how do you do that when you can't get on the internet?
  • Reviewer
    Location
    Oldham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Constant cuts with the broadband late in the evening early hours,good customer service
  • Reviewer
    Location
    Grangemouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was with o2 whos b/band was good. SKY take over everything goes out the window, price increase of £5 just because i dont have a sky phone line,and worst of all the spped, between 4pm ams 8 pm it takes agaes just to load a web page.Been onto SKY cust service but they say nothings wrong come on whos kidding
  • Reviewer
    Location
    Dunfermline
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Broadband was excellent for years
    But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
  • Reviewer
    Location
    GRANTHAM
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    SHOULD BE BETTER
  • Reviewer
    Location
    Near Dunblane
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    So unsurprisingly the Sky WiFi guarantee (minimum 3mbps whole home) is worthless. I was persuaded to switch from a fully functional BT Whole Home system (router and 2 x mesh extenders) that worked perfectly to Sky's rubbish. Just got off the phone to a very unhelpful lady who ran me round the houses, raised my blood pressure and got me nowhere. The router works fine, my BB speeds and stability are fine, the WiFi is awful. Don't tuch Sky with a bargepole.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    SKY Hub works well searching on the web, checking e-mail and watching videos on YouTube.

    Not suitable for playing games, wireless range is rubbish (if you have converted your loft into an extra bedroom, wireless cuts off and experience lagging).

    In opinion i should have stuck with BT! and shouldn't have listened to that SKY sales man.
  • Reviewer
    Location
    Newcastle-under-Lyme
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I used to be with BT. In seven years with them my internet only failed about four times and was usually fixed with one phone call. Once they had to send out an engineer but he fixed it on his first visit. Been with Sky since last November. Considering they use the same cables as BT their connection is appalling. It fails at least three times every week and my connection has dropped at least ten times today alone. The website simply directs you to their useless self help. Pointless ringing them because my wife is the account holder so they claim it would be a breach of data protection to take details of the fault from me. Anyone who knows the Data Protection Act knows this is nonesense since I'm not asking them to reveal any of my personal data; I'm just trying to get them to fix the fault. So I can't tell them about a fault unless my wife is at home. Anyway, six weeks to go until I can go back to BT and boy oh boy I can't wait.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Sky Broadband
    Slower than Sticky the Stick Insect stuck on a sticky bun
  • Reviewer
    Location
    Crook
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Absolutely abysmal. I've had problems with this broadband connection constantly. At first, I figured it was where my home was, but after moving house the connection was still absolutely disgraceful. The speed of the broadband was good, but that's only when it wasn't acting up. Every few days my sky would come up with the message "192.168.0.1" and suggested only one option to fix the broadband, to disconnect the router for 5 seconds and reconnect. Every time, this didn't solve the problem. Even after contacting sky themselves, the problem still wasn't solved. Sometimes it reconnected for 5 minutes before disconnection with the same message. By far the WORST broadband I have EVER received and if they don't fix this soon they will lose a valued customer! I am someone who depends on the internet connection to complete work and my work is suffering for this pathetic connection for which I expect to receive a higher standard given that I am paying for it.
  • Reviewer
    Location
    Leek
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    Comments
    I decided to cancel my Sky subscription because of the price rise to cover football.Gave them 31 days notice on 25/4/15, this took 30 minutes on the phone with someone who did not know what no meant. Had another pleading phone call, then the day after my final payment on the 29/4/15 I had an email to say my programmes had been blocked. I found I could watch but not record programmes. I had a online chat and was told I had not been blocked but must have a software problem (what a coincidence)then was offered a new box with a new contract.I asked for my money back but was told the recording bit is a free service ! I did think I might renew after a year or two but after this experience,no chance.
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    broadband plays up keeps keep showing connection problem am going elsewhere sometime payment late and switched of only to be reconnected the next day daughter with bt get to pay the following month ?? they say there here to help you but that not true not happy crap service wasnt even offered a discount been with u since 2007
  • Reviewer
    Location
    West London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Me and my family have been using Sky Broadband for a few years now and it didnt give us as many problems as it does now. For the past 6 months (I believe) its been a torturous experience. The broadband turns off whenever it feels like and it happens every 5 minutes now, before it was every few hours it is unbelievably unrealiable. We have been back and forth with the Sky team countless times, I have lost count and there has not been any progress. Same thing, different day. We have been loyal to Sky as it was good to us for the first few years but now I am just getting completely frustrated. The amount of times I've gone over my phone internet data because I couldn't use the wifi at home is ridiculous. What are we paying for? The customer service team have been a pain in the ass to be quite frank. You'd think we would receive some form of compensation for the lengthy inconvenience the crappy service has caused us right? Nope we got nothing of the sort. I think we have reached the point of cancelling the contract, sort it out Sky you've just lost a valuable customer.
  • Reviewer
    Location
    l35 3jz
    Reviewing
    Sky
    Date
    Ratings
    • Reliability
      2 stars
    Comments
    customer service rubbish. get fobbed off all the time .get passed to about 6 different people for each phone call and all ask the same things before passing you on
  • Reviewer
    Location
    Newcastle
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Been with Sky for over 15years and not had any bother. Looked at getting fibre broadband in & someone else was cheaper. Then the problems with Sky started. I'm told i get upto 46mbs download. I'm lucky if it touches 3mbs. Sick of the prices for Sky generally going up. One Sky operator told me it was to pay for the football rights. I don't watch football, so charge it to the sports channel subscribers. Next i was told it was to invest in more 'great' programmes. Sorry but as much as the fanfare for Fortitude, it was crap! Isn't that what adverts are for? We don't see ITV, C4 of C5 charging us. They've lost me as a customer, maybe when they realise their shooting themselves, they'll do something to halt the exodus of customers.
  • Reviewer
    Location
    Leek Road
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Truly awful support, rude staff and poor activation times. Router is practically made of dog poo - slow, missing features and they have the audacity to charge £70 for it. Had my line "plugged into the wrong socket" and took weeks for them to even admit fault and fix it. I received no compensation for this, despite asking.
  • Reviewer
    Location
    Southwark, London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    So awful, first couple of months were fine but suddenly getting all sorts of slow speeds and connection problems. Have tweeted, rang and generally complained to try to get some response but now they want us to pay for an engineer to come out. The internet goes on and off about 4/5 times an hour making it impossible to watch anything via download and I can't even bear to work from home. Absolutely appalling and totally frustrating, just counting down the months till we can get out of contract, it's that bad that we are considering paying the fine to get out of it. They have no answers for why the connection is so intermittent.
  • Reviewer
    Location
    Northumberland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Had a man come out to “test” our speed to say it was alright then adds I need a power line adapter for my bedroom as the connections too weak. Even with the power line adapter it goes 900kb- 2gb/ps for updates. Don’t recommend at all, especially if you’re gamer

    The internet has been down since 19th feb and it’s now the 21st with no update from sky about anything. Quite disgusting as we are their “customers”
  • Reviewer
    Location
    pontyates
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I know that there's a virus about but since last Thursday my broadband comes on for two minutes off and on all day and the same today they say sending engineer out to see

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.